Hired to install LVP flooring, they snapped a pipe in our dining room and left instead of shutting the water off or calling us. caused hundreds of thousands of dollars in damage and their insurance is uncooperative. We have lost tens of thousands of dollars and are still displaced from our home almost two years later. Business owner promised a call back with a solution and never called back. read more

Absolute professionals. The Michelangelo of home improvement. Eddie and his team provided the finishing touches on my new high end custom kitchen. Staining and refinishing floors and an entire wall of 70sq ft of tile. We had a major issue : matching the new wood floors' stain to the existing 100 year old floors. Eddie came out for a 1 hour consultation, and not only had techniques and products to help encourage the high and low lights of the new wood grain to match the existing floors, but also knew the finishing products to encourage the aged patina. After our professional home kitchen build firm couldn't find a flooring specialist in their expansive network who were even willing to try to meet our needs, I found Elite flooring by chance. Eddie and his team scored a home run with accuracy, professionalism, precision, and work ethic. His team completed the job under budget and ahead of schedule. Not one inch of our custom cabinets or appliances were damaged, and the clean up was impressive. The tile backsplash again was a precise job, and he finished it ahead of schedule and under budget. Three guys, one day, left my home all day and would even trust these guys to babysit! I will be having Elite flooring back to refinish the floors in rest of my house, and to do bathrooms. Katie, who mans the Murphy Rd showroom is spot on accurate and helpful, and the entire process was a dream. If only they did more than floors and tiles!! read more

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From our first phone call to the end of the job, Ed, Nick, Katie and Matt of Elite Flooring have done a great job for us. We decided to refinish the old wooden floors in our living and dining rooms. Along the way, we wanted to replace a flagstone entry way with new vinyl coated tile. We visited the Elite Flooring store and found a large selection of tile designs. Katie and Nick helped us navigate the options to suitable choices. We found their bid to be in-line with others, and we were developing a lot of confidence in the Elite team. Ed and Matt started on the promised day with the sanding of the floors. The sanding was done skillfully, and the floors were perfectly smoothed, removing scratches and stains accumulated over the years. After selecting from several choices of stain offered by Ed, he and Matt proceeded to complete the staining along with 3 coats of poly. The floors are incredible, with a character they did not have before. The job continued with the removal of the flagstone hallway floor, repreparation of the subfloor base, and finally the installation of the tile and grout. The result is phenomenal. During the job, we additionally hired Ed to stretch a few carpets that had become wavy over the years. He was able to do this work without a major move of furniture in those rooms. All told, Elite did the job on-time, on-budget, and with our complete satisfaction. All of the Elite team are personable and easy to work with. We are already thinking of some more jobs that we will hire them to do. We highly recommend Elite Flooring. Additional work done on February 28, 2017: EFS did such a good job with our hardwood and tile floors, we decided to hire them again for replacing our family room carpet. Our family room has an usual stone fireplace, making carpet selection tricky. But Nick and Katie's EFS showroom has plenty of top-of-the-line high value carpet and padding products. We were able to find the perfect carpet to go with the room, at a reasonable price. We also decided to the family room should have a small vinyl tile entryway transitioning to the carpet, with tile similar to the type we used in the last job. Because we have pets, we asked the EFS installer, Ed, to arrive a day earlier to remove the existing carpet and treat the floor with a Bin sealer. Although we didn't ask for this, Ed also screwed down the subflooring in areas that had developed squeaks. This is something that our previous carpet installers never did. The next day, Ed and Matt installed the pad carpet and vinyl tile in only about half a day. They cleaned up all of the debris, and left us with a phenomenal room. We are very pleased, again, with the work they do, and will be hiring EFS more work soon. read more

The people and the quality can't be beat. Had wall-to-wall carpeting installed yesterday and it looks wonderful and feels so good under my feet. The entire process in woking with Katie and Nick and the installers was a breath of fresh air. I would highly recommend this store and their services to anyone looking to replace carpeting or flooring. read more

We hired Elite Flooring Specialists for 3 projects: 1) to refinish all of our oak floors, 2) to remodel our bathroom, 3) to demolish and put in new floors, walls and tile in the kitchen. Eddie Wilcox has done the work on all projects. He's meticulous, does excellent work and always arrives at the time he says he will arrive. Also, he's easy to have working in your house because he's always careful to leave the house clean, puts up plastic doorways with a zipper to keep the dust out of other rooms, and he's very pleasant. Every floor in our house is an EFS oak floor. He put in the kitchen and 2 bathroom floors and refinished the rest of the rooms. He's tiled the bathroom shower and the kitchen backsplash. Also, Katie Gresham is very helpful in choosing colors, tile and overall design. We recommend EFS very highly to anyone. read more

We have had Elite flooring at our home to do two separate flooring jobs.The first job was absolutely beautiful. The workmanship was on spot and was aesthetically pleasing, Because of this we hired them a second time. The second experience was not nearly as pleasant as the first. There were some miscommunications regarding the wood we purchased from them, but with some communication with installer, we were able to make this a little better and more pleasing to us. Then there were two boards used on a step between our two rooms that were two completely different colors. We addressed this and upon finding out the mess it would make to replace this and the time to get a new board we decided to let it go. There were gaps between the floor boards and the floor after the installation that apparently was not uncommon when replacing carpeting, so the suggestion made to us was to install a piece of trim at the floor to cover the gaps. The trim piece is larger than expected, and not the same color, however, we agreed because we were getting fed up with all the problems. However, this trim piece was only placed on one side of our door and not the other! About 6 months later we were walking between our two rooms and the "transition" piece used cracked upon our stepping on it. This prompted us to start looking more closely at other areas of the rooms. We realized then that there were floor boards that were leaned up against our wall they never reattached, the transition piece was between two rooms of uneven levels and the piece used was a thin flat piece. There was another board used in front of our sliding glass door that we had already replaced because it didn't look right. There is a hump in the center of the room we can clearly feel upon walking across the floors. We decided to contact Elite about the cracked piece only, since we admit it had been about 6 months and had not addressed the other problems. They scheduled an appointment to fix the piece. Two days before the appointment they called to cancel stating they would call back to reschedule. Upon rescheduling, we were informed they would come later in the afternoon on a specific day and would contact us that morning to verify a time. This call never came so early that afternoon we called them to find out what was going on. I was asked to hold while some phone calls were made, giving me the impression they had forgotten and were now scrambling. They finally said in about an hour they had someone who would come out to do what he could. Once this installer arrived and attempted to fix the broken board, he had to rip it up. Upon ripping up the board we saw very uneven, jagged cuts in the floor that was just covered up. The linoleum floor next to it was cut jaggedly and could not be covered leaving our kitchen edge looking sloppy. The new installer had to cut away our hard wood floor to try to correct the sloppy work so he could put a new transition piece in. He also cut the edges to blend better to the cabinets so it wasn't left squared off and sticking out like the last guy. I then called Elite again and clearly stated I was not looking for anything from them, just making them aware of how sloppy this second job had been done and the efforts the installer that day was making to try to correct the mess. I was received with such an attitude I even stated that he seemed to be aggravated and I didn't understand why when I was only making him aware of problems. If it were my company I would want to know if my employees weren't not working up to standard. He got nasty and even made some comments almost blaming me. For example, upon pointing out the floor boards that were never reattached to the wall, he stated, I thought those were going to be painted" So what if they were, does that mean your installer can leave them leaning against the wall without putting a nail in it. It is such a simple thing it makes me feel like the installer got lazy, careless, or both and I receive an attitude for pointing it out? Not a great example of customer service. Although we had recommended this company at one time, we will not be doing so in the future! read more