DO NOT TAKE YOUR PET HERE IF YOU CARE ABOUT THEM. Please read our terrible experience. My five year old French bull dog had an ultrasound at another office and the results were forwarded over to this veterinary hospital. We never saw a copy of the results. Dr. Lombardi and Dr. Jager failed to disclose our dog had cancer and played on our emotional state over our sick dog to get us to comply with "exploratory surgery" for what they told us and explained that it was a blockage and intestinal issues. We were charged an astronomical price to have him undergo emergency surgery, told us it was a blockage with severe intestinal issues, he could survive, and Dr. Lombardi said it was a 95% NOT cancer. That was the only time the mention of cancer was brought up during our consultation. While our dog was cut open on the table we were told it was cancer and we put our dog to sleep. After the loss of our dog, we went up to EEV a few days later to get our dogs records as something didn't sit right with me. After I asked for my dogs records I asked how they could justify a bill knowing our dog had cancer (he had a 16cm/ 6inch tumor and was only 18 pds in his intestinal area- with the xrays and ultrasound report- how could they not see the size of this mass). We had received our ultrasound results from the other vet's office because when I asked Dr. Vitash- co-owner/ director who came out to speak to us, he said they did not have the ultrasound report?! Hmm...shocking and convenient. How did they NOT have a copy of the ultrasound yet that is where they got my dog's assessment from... Dr. Vitash (who sweet talked us out of the office when I started getting upset about records mysteriously missing) told me he would review the audio/ camera tapes in the office and get back to us. He said he felt terrible regarding our dog and he wanted us to be satisfied with their care. He told me he saw the pain in my eyes (another sweet talk line out of his mouth). He told us he would sit down with his team and either wipe the bill out or take half as his responsibility. He told me he would call in three days. During the three day waiting period (for Gal Vitash to call back) after we had already put our dog down, I retrieved the ultrasound report from the other vet and right away my husband and I noticed that the overall assessment pointed to cancer and discussed the mass as lymphoma and large, severe and to "Warn of PTE" (short for cancer). They had told us our dog had a blockage through our emotional visit which prompted us to elect surgery because we were given false hope he would survive. Dr. Gal Vitash called in two days (rather than the three he stated) and the first question he asked me is where I work?! Initially when I had gone into the office it asked to list my place of employment. Obviously Dr. Vitash was checking me out to see if I could pay the bill when the bill wasn't the issue! They performed unnecessary surgery on a dog that weighed 18 pds and had a 6inch tumor! They knew it was cancer and they led us to believe otherwise to get their money's worth out of us! Dr Vitash told me I was "under the impression" that it was a blockage and I misheard what they were explaining that Dr. Lombardi did address it was cancer. Dr. Lombardi did tell us it was cancer, after our dog was laid to rest but not during the initial consultation. When I asked him if I could come in and view the videotapes, he told me his rate is $400 an hour and he would need to charge me. I replied that he is a vet and I am not an animal so why would he charge me so much to justify that we were told a wrong diagnosis?! IF YOU LOVE YOUR PET, do not take them to EEV. This place is a disgrace and Dr. Vitash, Dr. Lombardi and Dr. Jager should be ashamed of themselves. You don't take advantage of people's emotional state to "sell a surgery" and hide a diagnosis of CANCER! My dog did not deserve to end his life this way. He deserved to be put to rest peacefully. Not cut open for their monetary gain. read more

Sunday night around 9:30pm on 1/24/2916 I was making some crafts and left out a sewing needle with the thread still attached. I went to the fridge to get some ice cream before turning down for the night. As I walk back my cat Mitzi is licking her lips and the needle is no where to be found, we searched for about half an hour! We had to assume the worst because if she swallowed a needle and it punctured her intestines she could die, so we needed to take her to an animal hospital. The vet I use for my cats obviously is not open on Sunday at 10pm, so I go on their website hoping they have a recommended emergency place and found East End. I looked at a few reviews and some were terrible but some were great and I figured there will always be a disgruntled person with a bad experience, probably someone who waited too long to get help for their pet and it made it more expensive for them and a smaller rate of success in helping them. I figured since they were recommended by my vet they have to be pretty good so we go and pray for the best! Mind you, there was just a big snow storm the day before so I'm already very grateful that they're open at this hour and with this weather! They x-rayed her and sure enough she swallowed the needle. They recommended an endoscopy and although we didn't have enough left on care credit to pay for it we thankfully had some savings in our Chase bank account and transferred it to our checking account and it cleared immediately. The only thing aside from the price I didn't like (but it was understandable for the hour and tools probably required) was that they wouldn't start working on her without payment first and I was scared of matters becoming worse the longer it took. I understand it's their means of income but her life was in jeopardy! The other thing was if the endoscopy wasn't successful was that she'd need surgery and this would cost an additional $3,600 on top of the $440 we paid for the exam and x-ray plus the $1,600 for the endoscopy... But really anywhere you go for an emergency you're gonna have to expect that. My husband just got laid off from his job Jan 1st and our car is falling apart and we had to use almost all of the money we saved all winter for a replacement car which was rough. I do understand that they trained for the skills they have and with the hour it was they need to charge something like that and anywhere else you'd go could cost around the same or more, we definitely expected to pay at the bare minimum $1,000 that night going into it. All in all, aside from the expense I'm very pleased with their services, very very grateful they were humane and didn't pretend they did an endoscopy and then do the surgery for more money, I was so worried about that because I had no prior experience with this place. They had a specialist come for the endoscopy in the middle of the night and I got to meet him the following morning and he was so friendly and explained everything they did and even provided the needle and thread they got out of her in a test tube which put my mind at ease (and is a pretty funny souvenir and conversation starter, "wanna see my $2,000 sewing needle?"). Today Mitzi is perfectly fine, it's like it never happened! She's back to her normal self and even more affectionate than before, I almost wonder if she knows what we did for her or if she's just glad she's home. The place smelled fresh and clean when we walked in and they let us into the back to see her before we had to leave her overnight to hug and kiss her, and she even got me a stool to get up on to see inside the cage because I'm short. Everyone was very friendly and kind and compassionate and I'm happy we chose East End to get our girl taken care of! I have them to thank for still having her here today. read more

Our beloved 10-year-old Yellow Lab Meli, suddenly was not herself on a Monday night. We contemplated letting her rest wait for the morning. But, we decided to take her to EEVC. We are lucky we did. A Sonogram reviled a softball tumor on her spleen. We have no doubt that if we waited she would be gone by Tuesday. The Splenectomy surgery took a toll on her. She had to have several blood transfusions. One of the staff even brought her own dog in to give a live whole blood transfusion for our Meli (for that alone we are forever grateful), they look for volunteers for this as well. She momentarily did better but she went back to struggling to recover. She stayed in there care for 5 days. During this time were awaiting the biopsy to return on the tumor. Unfortunately, the biopsy returned and it was an aggressive cancer. At this point we wanted her to recover enough to return home to live out her days at home with us. DR. Collins presented to us, without pressure, a last ditch unconventional treatment for us to get her home. Half way through the treatment her heath spiral downward rapidly. We were called and ran down there. We had to stop her pain and give her peace, so we decided to euthanize her. It was best for her. It was one of the hardest decisions we had to make. She helped my wife through two pregnancies and protected my family for 10+ years. However, we had to let her go to release her pain. She peacefully passed in our arms. From day one every member of the staff (reception, techs, Doctors etc.) did their utmost to treat Meli and us with dignity and caring. Some reviews complained about the cost of care. Trust me, her treatment was pricey, but we were informed from the beginning and they do offer a financing options. But that should not be reflected on the staff. The techniques and equipment used is what you would find at a human hospital. Few of us have the ability to work for free and they shouldn't be expected to either. I understand they are a business that provides a service, a 24 hour -7 days -365 days a year service. Humans must be treated at an emergency room regardless of the ability to pay by law. Animals do not have that protection. We assume this is why EEVC want some payment prior to treatment. The simple fact that my regular Veterinarian, takes her own dog (Charlie) there for her own specialty treatment is enough for me. Simply put, We thank the staff for their efforts and they earned their pay. No offence intended to EEVC, but we hope we'll never need their services again, but if an emergency arises we will return for their care. read more

I see a CSR position listed on a job board, send in my resume, and get an e-mail to set up an interview. I go into the interview, and right away the Kristi, the office manager, tells me that she normally doesn't conduct the interviews because the person above her is away on maternity leave. Kristi has no interview skills whatsoever. She asks me what is the work environment like at my two jobs and how I get on over there. She doesn't discuss the CSR position at all with me even when I ask her about it. She just remains vague about it. Then she starts "crying" to me that the person who does the hiring (the one who is away) is coming back to an "empty staff" and they've been so, so, so busy that they're going to hire 9 people for the position. The interview ends when Kristi states that when the person above her comes back, I'll get a call to come in for another interview or I'll get an offer. Well, Monday rolls around and I receive an e-mail. It was a rejection but not like any rejection. They reviewed my resume very carefully, but the position has been already filled, and they'll keep my resume on file until a position opens. They said they just couldn't add any more people to their staff because they're bursting at the seams with their employees. They said it's too bad for me because I was extremely close. I was livid at this e-mail. I'm told in the interview that they desperately need people and plan on hiring 9 people for the CSR position. Granted, many other applicants (possibly in the hundreds) may have more customer service skills and years of experience, but I do have 4 years of CS experience and I know how to deal with rude ones very well. However, this interviewer led me on, and I smell something fishy. I call up the center and ask if I can speak to the person above Kristi who was away but returned. The person told me that there is no person above Kristi who was away. I explain that Kristi said that they're looking for 9 people for the CSR position. The person stated that there was no CSR position opened at all and they have plenty of CSR people. I hang up in a huff and one month later, the interviewer reposts the same position again. After two weeks, Kristi removes the posting then two weeks later reposts the same position. Do not apply here because Kristi makes up stories that the interviewer who is away is coming back to an "empty staff" and she's expecting to hire 9 people for this position. Kristi is trying to "look busy", collecting resumes, doing interviews because she's bored, and wasting the interviewee's time. read more

They took such good care of our little Rocky. Being that we couldn't come in and see Rocky for 24hours it they made us feel comfortable in the fact that they communicated everything with us and kept up with keeping us informed. I love the fact that the actual Dr.'s take the time to personally call us themselves to let us know what is going on - and when on the phone with the Dr. they don't rush you off. They listen and answer all questions no matter how big or small. They truly made me feel 100% comfortable that Rocky was being taken care of. Gave my dog the attention he deserved - went over and beyond. The only thing I was a little unhappy with was some of the front desk staff. I believe they are not trained enough maybe? Not really sure. But on more then 1 time we called to get an update on our baby the front desk staff put me on hold to ask the Dr. for an update on him and then came back and completely gave us false information. For example - we were supposed to get a call when Rocky awoke from anesthesia - we were calling to check on that. When the front desk gentleman came back to the phone he told me that Rocky would still be under for another 4 hours (my PUPPY is 2lbs!!! and the estimate we approved stated that he would only be under for LESS THAN 30MIN!) - I knew this information was untrue - and I called him out on it. It was only when he finally admitted to me that the dog wasn't even put under yet - which is fine. Just be truthful. Don't try to sugar coat things because they didn't happen yet - - because he didn't want to tell me that the dog hadn't even received the procedure yet he lied and told me my dog was still under and it would be another 4hrs he would be under. To me, that's NOT COOL. Other then those silly people - - I was actually super super happy with the treatment Rocky received - with the Dr.'s - with his care. I was very happy and would recommend this hospital. We had an emergency and they took Rocky right in and the person who brought Rocky in from us in the parking lot also made us feel very comfortable. We were super upset and worried at the time and she was very kind and I felt we were putting him in good hands. read more

I would highly recommend anyone I talk to to go to this wonderful animal hospital! The doctors and staff are all wonderful! My first experience here was back in November 2010 when my Pomeranian was diagnosed with autoimmune anemia. Our vet at the time, turned out to be useless! No one had explained to us that over vaccinating these little dogs was not recommended. How can you put a small dog on the exact same vaccination schedule as a large dog? We learned our lesson! Anyway, after being told by our vet that our little Pomeranian would probably need blood transfusions, we took him out to the Veterinary Emergency hospital in Riverhead where Dr. Scarlett Magda took control. She saved our fur baby's life without blood transfusions. Sadly, that same little guy, this past June 2018, suffered again through an inept doctor who did teeth cleaning on him while knowing he had an enlarged heart! I had no clue! Within days, he started having episodes of passing out, which then led to his breathing becoming very labored! We took him out to Riverhead again where Dr. Magda tried everything within her power to save him again, but unfortunately it didn't work out this time. I knew when I saw her that she was the same doctor who had saved our little Pomeranian all those years ago. I told her that, and she said to me, I'm so sorry I couldn't save him for you this time! She is truly a wonderful, caring person and doctor! She also explained to us that our vet had clearly placed him under anesthesia knowing he had an enlarged heart! It's so sad that it takes incidents like this to teach caring pet owners that we have to be so vigilante in choosing doctors to put our trust in to care for our animals! I would never hesitate to so highly recommend Veterinary Emergency & Speciality Center in Riverhead to any caring pet owner out there in the event you need any emergency care for your pet, 24 hours a day! read more

I dont normally write reviews but after reading another review of EEVESC, I felt compelled to write as my experience was truely amazing and even though the ultimate outcome was sad, I would go back there in a heartbeat if I needed to. My little cat (1year old) began having seizures last year and so I took her to see what could be done. I saw Dr Perente, who was very sympathetic and told me that the seizures could be controlled with medications but there was a chance that there was something underlying, brain tumor for example but without an MRI scan nothing could be certain. At no time did I feel pressured or coerced or made to feel like I should opt to do an MRI. It was an option that was put to me and I decided not to do it as I did not have the money for any tests and decided to opt for the meds instead. Everything seemed under control after that...However, New Years Eve my cat began siezuring and they wouldnt stop, I took her back and they did everything they could to save her. They let me be with her as much as possible every time I was there with her. Everyone I met there was extremely sympathetic and full of compassion. Unfortunately my little girl left me on New Years day and broke my heart completely but I know that absolutely everything was done for her that could be. EEVESC is an amazing place and I for one cannot speak highly enough for everyone that works there. read more

When its after hours and your regular vet isn't available this is the place to go! they are fully staffed 24/7, 365 and are always available on the phone; my 3 dogs have all been seen here whether it be on emergency or just coming in to make sure everything is "OK", from the moment you walk in they are very explanatory with what goes on from start to finish... all the doctors are very knowledgeable and polite, and i cant even imagine what i would do if they were not around when i needed them at those random times in the middle of the night. This place is a godsend! And i think that the people who write the disgusting reviews they do should be ashamed of yourselves (these are also the people who probably let their pets show symptoms for a week until they decide to do something). Walk into your local emergency room without insurance, get treated and take a look at what your bill is for your services... i bet you'll never complain about having to bring your pet to the doctor again.! or better yet, if you are one of these miserable people who are never happy with ANYTHING other than something "on the arm" then don't get a pet! All in all these people are just here to help and that's what they do! so unfortunately if you cant afford to own a pet; then DON'T, because they get sick just like you and i! I wouldn't want my pets to go anywhere else, read more

This review comes after the clinic saved my dog's life. The entire staff was extremely professional and their dedication sets them apart from other emergency clinics. I think it is fair to say that anyone who dedicates their life to helping animals has a big heart, but the entire team at the clinic went above and beyond. Dr. Laruen Sikorski made herself available to us 24/7 when we had to leave our puppy at the clinic and did everything in her power to help. The result was simple but powerful: her efforts saved the life of our puppy that would have otherwise died of a tick-borne illness. The rest of the staff was fantastic. One vet tech brought in her own dog to do a blood transfusion in the hopes that it would help. They accommodated our visits around the clock. We got detailed updates and always felt our dog was in good hands. Since the treatment became expensive due to over a week in the clinic, the owners went above and beyond in helping us work out a financial plan that took some of the stress off. Even after our dog's stay in the clinic, we received calls and emails asking about our dog's health and progress, simply because they cared. To the clinic owners, staff, and Dr. Laruen Sikorski: Thank you for saving our puppy. Words will never do justice for how grateful we are, but hopefully we can show others what sets your clinic apart. read more

I can highly recommend the East End Veterinary Center in Riverhead, Long Island, NY. It's a 24/7 operation. Everyone was great. Our dog had an obstruction in the intestines. However the x-rays were not definitive so the ER doc suggested he stay overnight on fluids and hope that he can pass it. If not she will do another set of X-rays in the morning. She explained all the possibilities. We left him there and felt he was in good hands. In the morning the surgeon called and she believed the obstruction moved a bit but that it was still there. Again the x-rays were not definitive. We spent 20 minutes on the phone with the surgeon before our dog was operated on and she answered all the questions we asked and many we didn't know to ask. The surgery was a success and they were right about the obstruction, a rubbery piece that none of us can identify. Our dog was there for 3 days after the operation. They called us each morning with an update. When we called they put us right through to the ER doctor. When we visited they brought River into a room with a big blanket for him to lie on. Very caring people. read more

I have had to visit East End Veterinary on two separate occasions for two different kittens. I found the staff to be amazing, calm and very educated. They work with you to determine what treatment plan option is best for your pet. They try to do the minimum so you don't have to pay for tests or exams that might not be needed immediately. The hospital is very clean and there was no long wait either time I was there. The other people in there were also nice so they must have felt the same way about the service and pricing. The services they provide are also fairly priced. They are honest!! I had to pay ahead for the services when I left my kitten overnight and to my surprise they credited me back for services they didn't feel were necessary to be done based on her recovery. Yes a refund! I would recommend them to everyone that needs emergency care. I hope you never need emergency care but if you do that's the place to go. read more

this place should be shut down. this vet hospital is disgusting!!!!! brought my cat there and they gave me false hope that if they aspirate his lungs he will be fine they knew dam well my cat would die and 8 days later i rushed him to another hospital where it was confirmed my cat was suffering and needs to be put down. they should have recommended that but instead they charged me 2 grand and misleaded me. this place should be shut down. i never went into a vet clinic with so many signs up saying any agression towards staff you will be proscuted . if this was such a good vet hospital they wouldnt need those signs. they have not heard the last of me im going to go on every reveiw stand in the parking lot and let people know the truth. that they condone the suffering of a animal to make money, and like others they never could tell me what was wrong with my cat.. bunch of idiots read more

Yes, they're more expensive than others, but they are 24 hours, you would expect that. When I wanted my Cockapoo to be watched, this was where he came. I couldnt handle other hospitals that closed at 7pm, with my sick dog inside. I cannot imagine a Human hospital closing - leaving the patients for the night...but I digress. East End Veterinary Center were wonderful to me every time I went there. My cockapoo Phineas was given life saving surgery, my Maltese Ein Stein was treated gently and so was his mom, while being treated for lymphoma. He was never afraid to come to this hospital. I lost Ein Stein...but it was the disease, not the doctors, there is no cure for lymphoma. He was 14 and they treated him like he was a pup. I would not hesitate to come back here for any of my fur family. read more

Well the first time I have ever been to this facility I was amazed at the kindness and attentiveness of the staff. My girl was spayed and gastropexy here and everything went wonderful. A call from dr. Next morning to check on DEEVA and to ease my concerns. She stayed overnight and to know that there was 24 hr attention to the pets was calming. Rich was a pleasure to deal with as was Ian an front desk, very attentive. Dr Lombardi spent about a half hour going over the procedure from drawing pic to answering all my questions. She is a delight. I was recommended by my regular vet Dr . Damato from north folk animal hospital. I would highly recommend the establishment to anyone who loves and cares for there pets as there own children. Thank you to all who took the time to be so nice. Thank you read more

My 3 year old great dane died yesterday because this greedy heartless Vet wanted 9 thousand dollars to do a bloat surgery and no payment plan.My reg Vet said it wouldn't have costed me more than 4k if it happened during reg business hours and I would have defiantly been able to pay him off. NOT ONLY IS THIS PLACE A RIP OFF, THEY DO NOT CARE ABOUT YOUR RELATIONSHIP WITH YOUR PET. zero HUMANITY!! Never would I recommend anyone go here. I would rather keep my pet comfortable til my Vet opens then ever go back here. my dog died because of money. My soulmate!!!! The staff treats these pets like objects not family members. You should all be ashamed of yourself. DO NOT KNOW HOW YOU CAN SLEEP KNOWING YOU ARE RESPONSIBLE FOR KILLING PEOPLES FAMILY MEMBERS OVER MONEY. read more

My dog received excellent care during a very stressful time. Dr. McGuinas went above and beyond with her patience and empathy. I felt he was getting great professional care but since I was also so worried and upset, I appreciated Dr. Guinas taking the time to talk to me and to be completely available in the overnight hours. Allison, my dog's nurse was also wonderful to talk to as she patiently explained things to me. They day time Dr. was also professional in showed good judgment in decision making ( i.e.when to repeat x rats etc. Grateful to have had this care. Pls open a center closer to East Hampton. This is too far! correct medical decisions, excellent medical care, communication with me read more

The EEVC team rapidly came to aid our dog, brought in for a hit by a motor vehicle. Concise questions were asked, the paperwork was easy to execute and the staff's communications were clear and professional. The vet who did her intake observed the entirety of our dog's condition from multiple points of view with tests that we found to be well within reason given the circumstances that brought us there. The team further factored in her medical issues and previous surgeries and made the appropriate calls to our other vets to confirm medications would all be appropriate for her. Thank you. read more

My dog was in an emergency situation and I was so worried and nervous. My regular vet was closed. The kind, caring and very knowledgeable professionals at East End Veterinary took my dog in IMMEDIATELY and kept me informed regularly about his condition. They were patient with my concerns and questions and made me feel at ease and confident that he would be ok. I would definitely go here again without reservation. They informed my regular vet about his condition and they even called me two days later to make sure he was OK. read more

The staff was very professional and the prices for services were reasonable. The staff and veterinarian kept me informed and answered my questions without rushing me and making me feel as though I were an imposition on their time. I was very pleased with the kind and respectful way in which both Rita and I were treated. They explained my options for treatment without trying to "sell" me a more expensive option. I wasn't made to feel like I was a bad pet owner if I didn't choose plan A. read more