1. East Texas Orthodontics - Matthew Brown, DDS, MS

1. East Texas Orthodontics - Matthew Brown, DDS, MS

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Canton, TX

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East Texas Orthodontics - Matthew Brown, DDS, MS

5.0 (2 reviews)
Closed • 8:00 am - 6:00 pm

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2 years ago

Best customer service!! Very friendly people. They explained everything clearly. We will definitely come back for their services.

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7 years ago

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Shaw Orthodontics - Rockwall - Before

Shaw Orthodontics - Rockwall

4.6(9 reviews)
42.6 mi

We recently moved from CA and decided to continue my daughters treatment here. Lana loves it! They…read moreFaceTimed me for her 1st consultation since I was still out of state... they were so helpful and accommodating, kept me involved while the Dr. was examining her! Friendly staff, clean, fun and up to date with technology :) ohhhh yes! And checkout their Tiktok!! To me that says a lot about the team and how DR. Shaw makes sure everyone's engaged! Looking forward to seeing great results!

We moved to Texas from out of state and needed to find an orthodontist who could finish out phase 1…read moreof my daughters braces. When we found Dr. Shaw I was excited by all the glorious reviews, blown away by the gorgeous facility and nice office staff! We met Dr. Shaw on our first appointment to go over how he would take over finishing out her treatment and after that we never saw him. Flash forward to the day my 8 year old is getting off her braces and is so very excited because not only is she getting them off but her birthday is the very next day! As a parent I was so very excited for this special day only to be let down because it was not a priority on Dr. Shaw agenda. We arrive and my daughter starts to have her braces taken off by Britney, during this time my daughter starts to state it hurts and then even has tears rolling down her cheeks! Britney not only seemed annoyed but tried to tell my daughter she isn't doing anything that hurts her and she is hurting her feelings by crying (Like are you serious you as an adult just said that to a child) Britney continues to work on my daughter and of course my daughter starts to cry again to where I finally had to tell her to stop and something is wrong because my daughter doesn't just cry and over react! Britney got up said nothing to us left us sitting in the chair with no explanation for 10 minutes, while other patients were seen and went and talked to Dr Shaw! Then Dr Shaw comes over to see what is going on to find one of my daughters tooth is loose and the pulling the braces And wire off was causing pain to the newly loose tooth. He was gentle and said he wouldn't clean the remainder or the glue on that tooth because it's going to come out anyways to spare Her any pain. Afterwards he said she is good to go, gave her a popcorn bucket full of candy and that was it! No sooner does he do that I immediately have another woman asking me to sign paperwork of release when I am just trying to capture a picture of this moment! My daughter gets told she can sign the wall and then that's it...no pictures no big Celebration or congratulations nothing, it was very disappointing for her and for me! When I walk to the front I ask Chandra (who has always been sweet every appointment we have seen her) if they take pictures with those that get their phase 1 braces off and she said no, that's for phase 2! I left feeling disappointed and hurt for my daughter who was in tears on a day she should be so excited! Only to see on social media that Dr Shaw does take photos with phase 1 patients who get their braces off but clearly we weren't important enough! Sad because up until that day a new family to Texas had referred those we knew and worked with to him and promoted his business via social media, but not anymore! Every patient should be important and picture worthy and no one who works with kids should make them feel bad when they cry...Britney maybe was having a bad day I don't know, but her words and treatment were horrendous to a 8 year old child! I wanted to love Shaw orthodontics and for a couple months did, until the day that was to be special and mattered was ruined! I realize my opinion and review is a minority but my experience to my child and myself did happen and I am not afraid to speak up!

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East Texas Orthodontics - Matthew Brown, DDS, MS - orthodontists - Updated July 2026

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