Not bad depending on which staff you run into like any shelter. Some love animals and some love the pay. Just like any job. They are on the mid to smaller side compared to other LAAS locations, but have a nice sized play yard. Unfortunately LAAS is a broken system just like the entire animal control/care system is, across the state, nation, world...no one cares about these guys because they don't turn a profit sadly. They do their best (well, some staff...not upper management) and there are lots of cute doggos that don't deserve to be here, and sadly deteriorate just from being sent to dog prison. LAAS at least has adoption discounts constantly, just about every weekend, so there's no excuse not to adopt from the system versus getting an inbred dog with health issues for thousands of dollars. Lots of them end up back here after 1 to 2 years old it seems. And if you can't adopt, volunteer! Dog walking is the best escape from LA. read more

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Amazing dogs - PLEASE ADOPT! The Volunteers are very friendly and happy to answer any questions! read more

We came in on adoption weekend and found street parking. We connected with a volunteer named Sherry who was very helpful and told us to walk around the kennels and take pictures of any of the cards of the animals we may be interested in. Then, we found Sherry again and showed her a picture of Roscoe who we got to play with in one of the yards. The staff know a lot about the dogs, they have well logged interactions, walks, and detailed notes along with their anecdotes and general knowledge from being present at the facility. While we didn't bring Roscoe home with us today, we saw many sweet families and eager pups to find matches! read more

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I don't know how anyone has the heart to dump animals. All I know is whoever dumped this guy here is their loss, our gain. Thanks to the front desk for all the help, and making this whole process easy. To whoever abandoned him and left his at the shelter to possibly die, he's in great hands now. And happy if it matters. I would definitely recommend you stopping by to save a life. read more

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I waited 3 hours till they opened, then I started the process, the people worked hard and were nice I was just losing my mind because I hadn't seen my dog in 15 hours thank God for the Los Angeles Police Department and keeping their word. read more

Made multiple calls towards a dog left in the rain who had seemed to have been abandoned by their owner. The dog was tied down to a fence and unable to escape as it was left cold and hungry. After waiting for hours nobody came, I called again and they said they would send somebody to come pick the dog up but still, again nobody came. I made another call, and was met with a lady who was being rude and un profesional, I unfortunately couldn't get her name but she claimed nobody had made any calls about the dog. If you're looking to help any other animals, don't come to call his place. They do not care. read more

East Valley Animal Services - Animal Shelters Near Me - Van Nuys, California

Supposedly there was 2 callers ahead of me, and still no answer..... they hang up the phone. It's SO SAD they don't care to answer the phone when there's people on the other genuinely interested in adopting! read more

East Valley Animal Services - Animal Shelters Near Me - Van Nuys, California

The volunteers and employees love the animals, as a city shelter they don't have the option to turn away owner turn ins. They have limited space. Sadly yes this means sometimes dogs and cats are killed. They don't like it either but until people stop letting pet have litters and stop turning in pets they have no choice! I adopted Kizzy 2019. She's love of my life though thinks she's a dog! All pets are adopted for life and cuttlefish and snuggled. Shelter workers and volunteers are patient and help guide people to pets that match their activity. read more

East Valley Animal Services - Aunt Sophie and Kizzy - Animal Shelters Near Me - Van Nuys, California

Great place to adopt. Back in 2009 I adopted a Siamese kitten, and it lived up to 14 years. After his passing I was soo heartbroken. Now 3 1/2 years ago, I adopted a 4 month Russian Blue, and last year in August I also adopted a 3 year old Chartreux. I love them both. I hope to one day I can also adopt a dog, it breaks my heart to hear them crying when I come by this shelter. All animals need Love and a home to live in :-( read more

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My Akita Shepherd baby Hannah and I are Palisades Fire runaways. I would like to thank and give my deep appreciation for all the wonderful people at the East Valley Animal shelter, that treated us with so much sweetness and compassion and love while getting FEMA approved supplies for us. You guys were absolutely wonderful to her and to me and ohh so generous, all the food, toys, snacks treats and supplies are great! I keep in my heart the way we were received at this place, it brings tears to my eyes to feel such goodness specially in these difficult fire times! Thank you! read more

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Wasted my whole day got me attached to a dog to tell me that a rescue got her after I waited 3 hrs +. This is the second time they have done this to me. Unorganized waste of government funds read more

East Valley Animal Services - What an absolute waste of a day. - Animal Shelters Near Me - Van Nuys, California

My experience with costumer services with erna umali. Asian old lady. was awful. I waited 35 min in line and she just closed the door at me. Erna is so rude. Costumer services it's not professional. It's not ok. They need new staff. read more

We adopted our new fur baby this week from here - props to all the WONDERFUL volunteers here who passionately advocate for all the sweet animals who need a home! The LA shelters do the best they can given that they are at 200% capacity - folks, always adopt from the shelter!! There are so many babies who need homes right now! read more

East Valley Animal Services - Our new girl! - Animal Shelters Near Me - Van Nuys, California

These poor animals in the "care" of this facility. There is so much bureaucracy that they make it IMPOSSIBLE to adopt an animal, meanwhile they complain about being over crowded. I found a dog that I wanted to meet through the LA Animal Services website. I drove to the East Valley location and as soon as I walked in, there he was, front and center in a glass walled room with 2 other dogs. Pushed out front and on display for everyone to see as they enter the facility. A very nice older lady who was a volunteer came up and offered assistance. When I said that I'd like to meet the dog, another woman appeared to say that he was not available to meet and that they are "considering" making him rescue only. So I said, while you're considering that, how about I meet him to see how things go. She said there were behavior issues (previous bite history?) with the dog, but then I pointed to the card on the window that clearly said "OK" in the box by the word behavior. I explained that I understand but would still like to sit with the dog and see how he does. I know the dogs are stressed out and to give them space and time, not to get too close. I've owned pets and have fostered for rescue organizations. Then a completely rude man named Mario was called out, some kind of supervisor. He continued with the previous word game of "considering" making him rescue only and then snidely added that he can process him for adoption for me to take him home without having the opportunity to meet him first. At an impasse, I left. Now that I'm home and checked again on the website, that sweet dog is still listed as available for adoption. What a farce read more

East Valley Animal Services - Pup that they refused to do a meet and greet for - Animal Shelters Near Me - Van Nuys, California

Went in today for simple questions, the man at the customer service center desk was awful. Didn't catch his name, he had black shoulder length hair. It's been a minute I've dealt with someone who looks visibly annoyed that you are asking them any questions& looking for resources. Lol I'm shocked and will spreading the word - don't go here. read more

Adopted a kitten last week - kitten needed to be neutered. I was suppose to receive a call in a few days with an update and have not. I have called over the past 24 hours 6 times- each time the prompt tells me 2 people ahead of me - I wait 30 minutes on hold to then be hung up on. UGH it's so infuriating. In total I have spent 3 hours on hold. Will have to leave work early to go in person for an update that might just be "he isn't ready" and if he is, and no one called me, I'm for sure going to be upset. Wish me luck! read more

I am always happy to support agencies like this. The staff here is wonderful, so warm and caring for the animals here. The conditions they have to live in our horrible, there is a never enough money or help to take care of them. We have always adopted our pets from the past and had a great experience here. Highly recommended for you are looking for a new additionto your family! read more

Please adopt from here!! Not only do they have TONS of sweet dogs needing good homes, but the volunteers are also AMAZING! We adopted our girl, who has been an angel, and the volunteers still reach out to check on how everything is going. They are always there to help with questions/advice. They care so much and only want to help the families and dogs have a good life. We loved this shelter and the people so much we are going to start fostering/volunteering. Thank you for giving us the best new member of the family! read more

East Valley Animal Services - Animal Shelters Near Me - Van Nuys, California

Personel In friendly and I been there twice one to file out application and see dogs they never got back to me it's been 6 months I wanted to adopt read more

I wish I could give this shelter 5,000 stars. In December, a friend organized a toy drive called "Santa Paws" and decided to make East Valley the beneficiary. The goal was to get some extra love for shelter dogs and feature their personalities on social media so people could get a better feel for some of the dogs outside of their cages. I was hesitant to participate as I was scared the shelter would break my heart, and it did, but it also brought me so much joy. I was nervous of the overall state of things and had pretty negative preconceived notions about a city shelter- I had no clue what we'd be walking into. My concerns couldn't have been more misguided. This shelter is BEAUTIFUL and clean. The animals are very well cared for. But above all, the people who work here are angels on earth. In the short time we spent there, we saw heart breaking pet surrenders, extremely difficult people and situations, and the staff and volunteers handled everything beautifully. (Anyone who has commented about animals being in cages in their own feces doesn't seem to understand that this shelter is over 3x capacity. There are only so many hours in a day to take care of that many animals. This is NOT a reflection of the staff, but rather the citizens of Los Angeles.) I want to commend everyone who works at this shelter, either as a city employee or a volunteer- THANK YOU for keeping the animals of our city safe when even their own "families" won't. Veronica, Goldie, Christine, Sergio, Cherri and Christian are just a few of the amazing humans who wound up helping me pick out a foster dog which- in only 7 days- ultimately led to the adoption of our newest family member, Kiara. We love her so much. On days when you (staff) feel like you can't imagine carrying on, please know how grateful I am that you all made it possible for this little dog to be in my life. If you're not sure if you're ready to adopt, consider volunteering or fostering through this facility. It has been an extremely rewarding experience. read more

East Valley Animal Services - Animal Shelters Near Me - Van Nuys, California

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Got my baby here! Volunteers helped me on their instagram and I went in on a weekday. It seems like the workers deal with a lot of angry people, considering the way I saw people treat them there. It's not an easy job, bless them. Shelter dogs usually need some extra love and training but always end up being such a gift read more

East Valley Animal Services - Dino - Animal Shelters Near Me - Van Nuys, California

Got my 1st ever pup there last week , I was sooo nervous but the staff was kind and answered all my dumb first owner questions. Very helpful , very clean they even had class with some of the irate people yelling, acting foolish ... Please go to adopt , HUGE FACILITY AND LOTS IF ANIMALS TO LOVE !! read more

I don't get how you can auction off dogs at an animal shelter... I saw the cutest corgis on the news and I went to go see them on the weekend because the girl on the phone told me I could meet them and greet them. But the workers there told me I couldn't and they were going on auction INDIVIDUALLY the following day. Even at the auction, they didn't let people get individual time with the corgis - just had them walk by everyone for a few seconds. Yes I get that there were 10-15 families trying to adopt, but if you cared about your dogs and where they were going, wouldn't you want people to see if they would be a good match? The auction is a silent one where you don't know how much the other person is bidding. I had a strong feeling I would lose but I gave it a shot. They corgis went for AT LEAST $500+ each. Seems like the shelters just here for the money. I think the couple who won the first auction for corgi #1 ended up winning the second as well (lots of people dropped out after losing the first in hopes the corgis could stay together). read more

East Valley Animal Services - corgis - Animal Shelters Near Me - Van Nuys, California

What a terrible and sad experience I had coming to this shelter. I went in to drop off a rescued pregnant cat that I found roaming the streets that was in poor condition since this shelter was a "no kill shelter" but once speaking to the man at the front desk is where it all went wrong. He was very rude and unprofessional seemed like he had no care about these animals we tried doing the right thing and dropping her off instead of leaving her in the streets but the man had other ideas for her. He was very condescending and basically yelling at us saying they would have to kill another cat if they were to take her in. Truly heartbreaking. read more

This place sucks. The employees are super lazy and will literally ignore you when you are standing at the customer service counter waiting for some assistance. No lie! I waited 10 minutes while 2 employees carried on in their own world. Neither had someone in front of them to help or a phone call to attend to. They just didn't want to deal with helping the public. Eventually another worker came by and helped me. Also this county department purposely does not mail out your pet license paperwork until AFTER it is due so they can collect Late Fees from people. The worker said it must have gotten lost in the mail. B.S. It is a RACKET!!! We already pay enough to license the dogs in the first place! Now you want to suck extra money from us for late fees? Ridiculous! read more

So I dropped off these kittens who were in bad shape. The mother left these kittens outside my house (she has done before & I took them here as well), I brought them in because one was oozing green goo from their mouth & nose, the others eye was completely out the socket. We had no idea these poor kittens were slowly dying in our backyard, I called all vets near my house & the total was coming out to over a thousand dollars.. I just gave birth not even a year ago, I didn't have the money & I thought maybe a shelter would help them in the ways I couldn't. Even though I didn't even know these kittens, it still hurt my heart so much knowing there was a possibility they would be put down. My husband & I went in, mind you I had tears streaming down my face & the man (didn't get his name, Latino, reading glasses, older man) was so beyond rude & cold to us. First he acted like WE were bothering him by just asking him to do his job, he said "oh your area code isn't for us, you have to go to Burbank" I told him we came before to drop off this cats last litter & he was beyond rude. He then huffed & puffed that he actually had to DO HIS JOB & get them seen. He asked me if I fed this momma cat before, I haven't, he was trying to get me to take responsibility because in California if you feed stray cats they are technically yours. I don't feed this mama cat, I never even see her, only in passing. He kept telling me "oh man well we are kinda full we will put them down" I have tears streaming down as I tell him I just had a baby & I can't spend over a thousand dollars to save them, I thought bringing them in was the right thing to do? He totally disregards that & sighs ONCE AGAIN loudly & gestures for the kittens. He takes a look at them & gives a face, almost in disgust. He then one by one (there were two) grabs them & THROWS them AGGRESSIVELY in this cage. Poor kittens they're visibly in pain & just mistreated them. I cried once again, I'm sorry you work at an animal shelter how can you hate animals so much & work here??? SICK KITTENS MIND YOU??! This man I swear should NOT be working there, beyond rude & un empathetic towards animals. Easy valley animal shelter should DEFINITELY fire this man & keep him away from animals. EMPLOY actual people who love animals & want to take care of them. I left feeling so disgusted at the thought of what these poor little kittens would go through at the hands of this man. Truly disgusting human being. NO STARS!!!!!!!!!!!!!!!!!!!!!!!!! read more

This place is despicable, they should be shut down and all the employees should be fired. There is not one employee there that appears capable, competent, or interested in helping anyone looking to adopt a pet. It would be easier to let go if anyone there was at all polite or personable but elementary social skills seem to elude them as well. I have been there several times and today is the last straw. I was trying to begin the process of adopting a Shih Tzu that was available today and the woman that helped me single handedly made me decide to go elsewhere. She was so rude I was left speechless, she had a shirt on that read volunteer, a bucket hat, glasses, and jeans. Every single thing she said to me was uncalled for. She started off by saying "I'm assuming you don't have a house in the hill".... Ok... I then told her I have a fenced backyard so coyotes aren't a problem, she then says "how high is your fence"..... not her business and it's an animal shelter, you can't stop people from adopting. Worst of all, she was so horrible and rude to the poor dogs, I watched as she attempted to get the dog to the play yard as she dropped him, picked him up by the neck and literally used her foot to keep his brother in the cage by basically kicking him to go back in. It was disgusting. Finally I decided to leave after I gave the dog a hug and she snapped at me by saying "if that dog bites you I'll lose my job and the dog will get put down, how would you feel". She was a truly pathetic individual. I've never seen someone who thinks it's ok to kick dogs volunteer at an animal shelter. This place also does silent auctions, breaks rules and does not follow protocol all the time. Maybe this place should use some of the money from the silent auctions they hold to hire one employee that can pretend to be competent? They need to be audited for their facility as well. Feces everywhere, mistreatment of animals, and bigoted and poor customer service. Horrible read more

In 2020 I found my soul dog . I cannot encourage people enough to adopt an older dog . It was the pandemic so I had to adopt her without meeting her before. Gotta say I was apprehensive of this . I could imagine her getting in my car and her taking a dislike to me . Thankfully my middle aged PITBULL Roxy is a perfect match- with the help of training. Thank you for this wonderful little spirit who brightens my toughest times. In the off chance that her previous owners read this - she is so sweet I know you like vex her - she's doing great and brings me a lot of happiness- thank you for raising her with love . I will always older piitties from here . The staff is caring and friendly . Got a shout out when we were leaving!!! read more

East Valley Animal Services - Roxy's biography - Animal Shelters Near Me - Van Nuys, California

Horrible disrespectful people with no empathy and rather gossip on the phone instead of doing their jobs

Go to rescue some great dogs! My previous low rating is for how this place functions and not based on the great animals that are available or adoption. If you're thinking of adopting, go here first. --- The dog kennels are FULL. I didn't see a single empty dog pen during my visit and saw just two other visitors while I was there for over an hour. (In my last review, I noted how difficult they make it to visit the shelter -- only open on certain days for walk-in visits and by appointment only the other days. Proof of vaccination, a photo ID, and mask are still required to visit the dogs outside.) I was really bonding with one very friendly dog and he with me. He started kissing me, and I was petting him, and we were both really happy. From a distance a woman working/volunteering there (with reddish hair) YELLS at me as if she was scolding a child to stop touching the dog. (What she should have done was notice how great we were getting along and recommend that we spend some one-on-one time together away from his pen.) It's for these reasons that the animals at this shelter need our help. If you care about animals as much as I do, let your local officials know this shelter needs some better practices in order to succeed. read more

You might not agree with me their way of dealing with the public, but if you look around in the cages and you happen to find and adopt a new family member and this family member happens to stay in your life and be the best friend that you might have ever had especially at the moment in your life when you needed the most that friend was there that friend was alive and a healthy it's all because of the efforts of these people.. Leaving a negative review only makes it harder for them to be adopted. #positive vibes only.. read more

Rude staff! Walked in for a Kitten and staff is just sitting gossiping to your left at the entrance. A lady directed me to the kittens. One tall male Hispanic staff walked in and kitten was getting adopted. I asked one question and he responds I just deal with picking up the adoptions go ask customer service! Hire staff that love their job and know how to talk to potential customers that are going to adopt a pet. First and last time I step foot into this location. Pasadena Humane is so much kinder and helpful. read more

The cat rooms is not sanitary, small, poorly staffed, and to boot the volunteers can't help.

The saving grace of this shelter is that they seem to have a ton of volunteers who try to be helpful and truly care about the animals here. The employees however are awful, rude, and not customer oriented which is not a good thing when you are looking for people to adopt animals. They have rules and procedures in place which are time consuming and stupid. When you want to see a dog, you cannot just get someone working out by the kennels but you need to wait in a line for them to call someone by the kennels (why? I don't know). If you like the dog, you go back on that same line to say you want to adopt and then you wait in the lobby for someone to give you paperwork. After they give you paperwork, you then join a different line which is much larger on the other side of the building in which there are 4 or 5 kiosks but where there will likely only be 1 person working slowly. They all seem to take their lunch break at the same time. When someone was in line when all the kiosks were closed, she said aloud if anyone was there and they said yes despite them not being at the kiosk working. Why they don't scaffold their breaks is beyond me. This is a sign of poor management and not a staffing shortage. I actually saw people leaving due to the length of time on lines which is upsetting if they were considering adopting. I've adopted before at the West Valley Shelter and it's one line where you can just simply ask a volunteer to get a dog out for you. I understand this is one of the busiest shelters in the LA area but so many things could easily be fixed with better management. On top of it each person working there will say things contradicting the other person so zero consistency and lies. Oh yeah. Tiny parking lot too but you can likely find street parking behind the shelter but it's a little bit of a walk. I recommend to avoid weekends here but that's often when they run promos. read more

Thank you for another amazing dog!! We love our Bella (formerly Shelby). Not only does the small adoption fee cover microchip, spay, and vaccines, the adoption paperwork includes a voucher for a free exam at VCA Animal Hospitals and up to $250 of covered services! read more

East Valley Animal Services - 4 month old Bella 1 week post-adoption. - Animal Shelters Near Me - Van Nuys, California

I lost my old man perfect dog 4 months ago, and I've gone to a few shelters just to see. Today Ricardo helped me with four different potential dogs, and I ended up going home with the sweetest old gentleman "Tucker". Mario? Helped me get through the adoption process as the line was long, and it was a 10/10 experience. My new buddy is currently curled up on the couch next to my cats and he wants to say hey to everyone who took good care of him :) thank you for what you do! I think it's super important for people to understand that these lovely people are doing the best they can. It's not a luxury boutique. If you're upset that you had to wait for a bit, that's fine, but it shouldn't be factored into a review for a very valuable public service run by incredible caring individuals and volunteers. read more

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We got our adorable pup not too long ago. They were very nice and handled the paperwork accordingly. We had a wonderful lady who's a volunteer. Kudos to the people who works at this shelter. All I had but positive experience. read more

East Valley Animal Services - This is our Roxy - Animal Shelters Near Me - Van Nuys, California

I told them I found a stray cat and needed help bringing it to the shelter and they said there was nothing they could do? They said "that's what cats do". I told the lady over the phone the cat was crying and she did not care. This shelter does not have the animals best interest in mind. They have no empathy. read more

East Valley Animal Services - Lost cat? - Animal Shelters Near Me - Van Nuys, California

Would recommend adopting from this location! They have multiple animals to choose from! Go give them a visit!

All these negative reviews about slow service, what do you expect? It's a City run animal shelter. They are doing their best. Our pit bull got out and someone ended up taking him to this shelter. He's unaltered, we did have to pay extra not to get him fix ($400) and we have to pay a separate yearly license, but we have to do what we have to do. We didn't get him fixed because he has a reaction to anesthetic. We love him so much and so happy he's back home. Overall, everyone was professional and helped us out on a very stressful moment. You get what you give out. read more