My husband of 52 years, Dan C , had TURP and bladder stone removal surgery on July 29, 2026. He…read morespent overnight in the hospital and was just discharged. We appreciate Dr. David Grossklaus ' high dedication and professionlism in performing these surgeries, his candid, transparent approach and awesome communication skills with a frighten senior patient and his wife. We appreciate the hard works, politeness and patience of all Baywood employees we came into contact via phone calls, texting or in person. We love everyone and each of you: Ana, Nancy, James, Cambria, Gail, the security guard who helped my husband get in the taxi. To all named and unnamed here we say THANK YOU! May you all have a wonderful life ! Sincerely, Dan & Cornelia C

My husband was scheduled for an MRI test. At first, it wasn't apparent that there is an iPad for…read moreself-check in, so a few of us were waiting and the gentleman who worked there was rather abrupt in his instructions. But once my husband was called up for further check in, he was very helpful and even personally escorted us to the Imaging area. The check in there was pretty straightforward and we worked through some complications due to his implant. Overall, everything went well.

Dr Stein and the medical staff were great. The admin and their system is where things seem to break…read moredown. They changed my first name to a letter. Literally. They claim they can't list me by my actual first name, because it's abbreviated on my insurance card. My insurance knows it's abbreviated and they have my full legal name. And even if their system is that complicated, there's no preferred name option? Really? So they will refer to me as a single letter instead of my actual name. I've never run into this problem before at a medical provider office and I've been to many using the same insurance card. Imagine being taken back to have a procedure done under anesthesia and the assistant you've never met tries to greet you but doesn't know what to call you because your name is missing on your paperwork, and it's just a letter. Imagine they try to call your driver back after you're done, and they don't know what to announce. Imagine you get texts after your procedure, referring to you as a single letter instead of your first name. That's exactly what happened, and I was really surprised. It's poor customer service. It creates confusion and discomfort when you're already in a vulnerable position. I work at a medical office and I can't imagine treating a patient like that. It's such a basic standard to call people by their name. I let the office know my concern and they said they can't do anything about it. I'll go elsewhere next time.

Tried to bill me for service after procedure, called the billing service, after them checking on…read moreit said it was a mistake. This was in March of 2025. It is now Sept. And got a call from a collection agency and they are trying to collect the amount. Call doctor office back and told them and they said they would have someone investigate it and get back to me. Looks like I might have to file a complaint with the AZ attorney general office that they are trying to extort money from me. My insurance company said that I do not own them anything. Stay away from them unless you want trouble.

Had an appointment October 22 with my Neurologist, Dr Kapoor. She was wonderful and took her time…read morewith me, very thorough. I was told I needed an mri and to come back two month later. Waited a week for banner imaging to call me about my mri, no one ever called, so I call neurology back twice trying to figure out why I wasn't getting called about an appt and Banner imaging was also not answering til today. Today Dec 2nd I found out my referral from here was NEVER SENT to banner imaging... Could you imagine if there was something severely wrong with me and something happened to me in the time frame of "waiting for banner imaging to call" when neurology never even sent in my referral. Anyways hope this was a one off for me, but who knows.

I'm seeing several complaints here about the "Banner Health Clinic: Neurology in Greeley". I hope…read morethe information I've received from my family is inaccurate. But as far as I can tell, this clinic reported my dad to the DMV as not being able to drive and diagnosed him with dementia. I do not disagree on their action with my dad's driving. I know they have a legal obligation to report people they are concerned of being a danger to themselves or others. However, it seems that they dropped the ball there. Again, they had ordered some tests through radiology and apparently my family didn't get the right tests done. From what I understand, Banner Health didn't communicate directly with radiology and was disappointed when they came back with no brain tests. I just tried calling the office to get or give information and the other person would not budge either way. I understand that HIPPA prevents them from giving information to me but even in lawyers' offices, they will receive information. I am living outside of the US and have limited functionality on calling apps that allow me to call the US so I am not able to do a three-way call directly so my dad can give them permission to speak with me. My dad doesn't want to go back after the way he was treated (which I acknowledge may not be 100% as far as his perception) but my mom and brother get the same vibe that this clinic doesn't want to deal with him and they won't even take action on making a referral so they won't have to deal with one of their patients. It seems that the medical field is changing from a place of compassion for the sick to a legal entity that is more hard-nosed than the legal industry itself. Most places would give general information (i.e. law offices, DMV) etc. But I couldn't even get that here. I hope this is just a big misunderstanding that can be resolved by staff taking action and not just waiting for the patient to call.

My husband has been coming here for about a year now and he mostly sees Dr Halbur and occasionally…read moreDr Banghoo for radiation. I have been so impressed with the care he has received these past months. The front desk is always incredibly helpful and supportive and if they don't know the answer they make sure to find it. When we have questions or concerns we have always been helped right away. The nurses in the infusion center are always very kind and supportive. There has been several times where his care plan has to be changed due to issues and Dr Halbur is always so calm and supportive and makes sure we know that just because the current plan is having to change doesn't mean there isn't another plan and that he will get us through it. So grateful for the gift of hope this center has given us.

The care in this facility is awesome! However, the front office staff is amazing, and I want to…read morehighly one person her name is Emily Q. I was trying to schedule and coordinate 3 appointments, and Emily took over and went above and beyond trying to coordinate with me and the rest of the team so I could make all my appointments. The service and her efforts are greatly appreciated as we talked on the phone and coordinated all 3 appointments that worked with my schedule. KUDOS for the GREAT job Emily! Thank you!

We found Dr Stacey Mickey after moving to Arizona 2 years ago. She's our family doctor now and we…read moreare so happy we found her. She's friendly, knowledge and takes her time. Nicole in scheduling is amazing too! Great officethanks so much!!

Dr. Mickey is amazing! I've been seeing her for almost 4 years now and she has been great. Always…read moretakes the time to listen to my concerns and answers all of my questions. She is very knowledgeable and makes you feel right at home!

I had a doctors appointment a month ago and I've been calling for over 3 weeks attempting to get my…read moreprescription filled. However I cannot get anyone to call me back. Truly disappointed by the staff

Just go somewhere else. I got referred there after I broke out in hives. So remember I'm itchy ALL…read morethe time this happened, sometimes more sometimes less, ALWAYS ITCHY though. After my initial consult they lost me as a patient for two weeks. Took a couple days of leaving messages in the MA's mailbox before I stumbled on the only way to ever get a message through to anyone is through scheduling. But then you start to run into the shrew factor going through scheduling/front office staff. Don't get me wrong, they don't recruit specifically, I don't think. Not everyone I encountered was a shrewlike harpy just waiting for their turn to make mouth noises at you, sometimes so much so you don't get to finish yours or have to repeat the whole thing again. Some were very pleasant and you only had to say something once. But it was at least 60/40 maybe 70/30, shrews/pleasant. So they ran some tests. Took a couple weeks. Put me on some meds. Tests came back. Need more tests. Meds they just put me on that's only effect was to delay my ability to take the test by 6-8 weeks, and keep feeling doped as hell and, scratching like I'm trying to win the Oscar in Ray. So I get the test done. Now LabCorpPatient is involved here so I'm not entirely sure who to fire the "blamezooka" at on the next few they both appear to have a history of suckage. But the test gets lost. Next test, messed up somehow(effing weeks). Final test, get reffered to specialist. To kinky to go into, don't want to violate the HIPPO. Anyway I took two buses over an hour to go to my last visit. I had to fill out paperwork for conditions I didn't have, unlace my boots, (bus=walking=boots) take em off for height (umm, the same), weight (@247# w/3to5# boot, you're looking at 1-2% of the total weight is boot. No dosing is that accurate) lace 'em back up, get BP temp, someone asking me questions I just answered with things I said, a 15 minute wait, to fill out paperwork to order a shot they said I was coming in to get. The ordering has gone awry. After being tired of being cut off, repeating myself, and general lack of competence. I expressed my displeasure, I'll admit when met with snotty and haughty tones I returned fire. And near the end I was so flustered I may have treated a pleasant unfairly. Anyway they've sent me a breakup letter, I've filed a grievance with my insurance. By all means if this is the experience you're looking for give them a call.

I had an extremely positive experience here this morning. I took my 10 month old son in to get an x…read moreray on his finger that we weren't sure if it was broken. The first thing I noticed when walking in was how clean it was. The floors had no stains or dirt... which was very nice. The receptionist was fast and sweet. Got all my info quickly. We didn't have to wait long in the lobby (it was slow anyway) and when we got back to a room I noticed again how extremely clean it was. The doctor was extremely personable and so was the rest of the staff, everyone we communicated was very nice. This is the first time I've had an incredible experience at an urgent care. I've never seen one so well kept so that actually surprised me. 10/10 experience.

I had a great experience here! I got pulled back and assessed immediately. Everyone was really nice…read moreand super informative about my options. I had to get an X-ray and that was fast and easy as well. I was in and out in under an hour. I would definitely come here again if I needed to!

This is my 4th day calling to schedule two procedures with no luck? 12 calls, 2 hang ups, holds and…read moretransfers galore and still no procedure scheduled?? Banner advises that they need more information from the Doctor but they won't call the doctor, they ask me to?? The Doctor advises that they've faxed the info 4 days in a row and can't help?? Meanwhile, I'm having trouble breathing. Don't even bother calling the "customer care center" because they could care less. I don't know what to do? Any ideas Banner?

Surgery team excellent. Post op was a nightmare of lack of attention. Attendant ignored me for…read moreextended period. Had to contact my wife to be my advocate. Nursing staff both understaffed and demoralized. Great experiences at Gateway and goldfield facilities.

Can never get any one to answer the phone. Put on hold for 45 minutes each time. Horrible customer…read moreservice. Going to have to drive 40 minutes to get some one to answer my questions. Unreal !

Very poor follow through. No written instruction given. No written parameters. No prompt…read more return call on critical med problems. Leave their patients hanging and wondering what to do.