Unexpectedly spent several hours here last weekend. Haven't been here since they were under…read moreconstruction. I was very impressed with the staff, the care, the new layout - absolutely everything! I don't know if people typically check Yelp reviews before they need care but, rest assured, if you choose Banner Gateway, you should be in great hands.

Lies from the ER the the higher ups. We got ignored for almost 3 days, testing ordered then n I one…read moreshows for 2 1/2 days, tried to get my daughter to Scottsdale osborn but they wouldn't, i was told thats not how they do it cause shes in a ban er facility has to be Banner. They aren't equipped for seizures and didn't tell me for 3 freaking days. Qualify is the worst anymore, i heard for hours and hours from staff talking about traveling nurses and what they could make if they left Banner. Her care, well she had to lay in her urine twice befor i caused a stink. Health-care has gone down the sewers, from the top to the bottom

My husband had to have a procedure done and nurse Vivian on the 2nd floor made the entire process…read moreeasy. She was so kind and helpful. We laughed and were able to not focus on the medial aspect of why we were there so it made it a lot less stressful. I hope you see this, Vivian! You are incredible at what you do! Thank you!

Day 26 here at Banner Heart, she went from the Emergency Room to Cath Lab, to Surgery, to CVICU, to…read moreCPCU and every department in between. The staff was AMAZING on the 5th Floor. Today my sister is excited to have her Son come visit her. We want to recognize a shining star who stopped in for a visit. Volunteer Coal came by to restock supplies, he is very kind and a breath of fresh air. When we shared with Coal that my nephew was coming to visit he gave my sister a hand made teddy bear so she would have something to give her Son when he arrived. Before leaving Coal gave her some encouraging words and asked if he could help with anything else. His compassion , smile , eye contact , and overall happy heart , is overwhelmingly appreciated today, and to be totally honest something we have missed since leaving the 5th Floor . Please recognize Coal and let him know, his Kindness, Compassion, and Consideration, is Greatly Appreciated, and will not soon be forgotten. Thank you Coal

I had to return July 2nd, with the same symptoms, with a hot flash, sweating, and nausea…read more I arrived by ambulance, this time, as well. Got into a room in the ED, immediately. They did bloodwork, a CT and an ultrasound. I was waiting to hear the results. A discharge nurse came in, with paperwork to discharge me. The doctor had not even come in to tell me what was wrong, and give me treatment options. I had to demand to talk to the doctor. He told me I had gallstones, but it didn't require immediate surgery. Granted, I already had surgery scheduled for 7/6. The doctor said it could wait, prescribed me pain and nausea meds and told me to follow a low fat diet. His tone, when telling me about the diet, made me feel like he was criticizing my intelligence regarding this. But t, I'd already been doing this one year now, for weight loss. Friday, 7/3, I got in touch with my surgeon. She got me on the schedule that day. The next morning, she said my gallbladder was inflamed. It needed to come out. A doctor should communicate with their patients, giving them all information necessary, so the patient can exercise their right to choose the treatment they want. I wasn't given this, without having to advocate for myself.

Went in March for a hysterectomy. Outpatient doors were closed said to go through the ER. Go to…read morethe ER they make you walk all the way to regular administration who's doors are open with a closer parking lot then the ER. I have a port because I have Multiple Sclerosis and receive my medication monthly by infusion, they refused to use it without an Xray. They also made me pee in a cup to prove I wasn't pregnant...it takes 3 appointments, waiting 30 days and a biopsy that is the most painful thing I've ever experienced in order to get a hysterectomy, who would get pregnant in that small window of time where I took 2 other pregnancy tests AND had an ultrasound. Plus since it was surgery I hadn't drank anything. Super annoying. When I came to the nurse who took care of me was great, very easy going, was prememptive with care like had a heater thing ready for me and water, explained everything, his energy was very good and calming, perfect for what was happening. I chose to stay the night in order to have pain management because left to my own devices I let the pain go too long and it causes problems. My first nurse was Coraline. I had to pee as soon as I got there, I asked her and she asked me to wait 5 minutes. Luckily for me the nurse who does the blood pressure, I think her name was Cheyenne helped me and was super sweet the entire time. Caroline did eventually come back but not in the 5 minutes and didn't remember, she did not seem very experienced. Then later in the evening when she came in I asked to have my water filled and she again said later and that I had gatorade, my mom had gone and bought snacks because Caroline couldn't find a phone for me to order food and she did place the order herself but obviously I'm not going to page the nurse everytime I need something. A very nice man, the one who transported me, saw my mom with the bag found us a phone and apologized that we bought everything he seemed pretty irritated that this wasn't taken care of by the nurse. I didn't get my water refilled until the night shift when the blood pressure guy Chris came in, he was also great. I don't remember my nurses name that night but I really liked her, she was very friendly and competent perfect care after a very long tiring day. Checkout was easy. I just really wish they had used my port because I would've been far more comfortable and that's why it's there. Coraline could also use a little help in making sure patients are comfortable, she's the only one who didn't seem to recognize what was going on.

The reviews are misleading... Before my son was born, I went through and read a lot of reviews from…read moredifferent hospitals and was nervous about going to Banner Desert - where my OB delivered. I could not have had a more dramatically different experience than what I saw in the reviews - it's safe to say that the management has heard your concerns! We came in at 9:30pm to a very full labor and delivery floor - cancelled the inductions for the day & a woman had been waiting for a delivery room for 7 hours longer than me... Things were not looking too promising. The nurse in triage, Kristy (I hope I'm spelling that right) moved MOUNTAINS for us. She continuously let us know what was going on on the floor and how my labor was progressing. When there was no delivery room available and the nurses were literally spread to their max, she found a way for us to get to a room to help alleviate my pain and welcome my son into the world. I have never felt more looked after than I did with her. Following that, the postpartum ward was delightful! The team that works in there is extremely respectful and caring. Food wise, pretty good! Not the typical icky hospital food that you hear about! If you get the chocolate chip cookie, put it next to a piece of bread for a little bit and it isn't as dry & oh so much more yummy! I hope & pray that everyone gets to have my experience! Even the OB who was on call... I don't know if I would have remotely the same delivery experience if it wasn't for him & his gentle encouragement throughout - you are the best Dr. Canestraro!

Banner Desert Hospital in Mesa Arizona failed my father in every possible way during what would be…read morethe last weeks of his life. My father was admitted on April 16th 2026 with a confirmed cancer diagnosis that had already been documented in his medical records. He sat in that hospital for five days before a single oncologist walked through his door. Five days. When the oncologist finally came on April 21st it was the first time my father had ever seen an oncologist in his entire life. And it happened on the day they were trying to discharge him. The discharge paperwork they tried to send him home with was factually inaccurate. His CT scan performed right there in that building showed possible pancreatitis, bowel wall thickening, gallstones, aggressive malignant ascites, severely elevated bilirubin of 12.80, and compromised kidney function. None of it was on his discharge papers. They listed cirrhosis and noted he should get a blood test to check for liver cancer. He already had confirmed liver cancer. That is not a clerical error. That is negligence. They tried to discharge my father for three to four days before we even had a chance to arrange proper care elsewhere. When we finally had an appointment at City of Hope they discharged him to a hotel because they refused to transfer him directly to the cancer center the way it should have been done for a critically ill cancer patient. When I advocated for my father and asked questions about his care and his inaccurate discharge paperwork they called security on me. Twice. I was not threatening anyone. I was a daughter fighting for her dying father. That is what they called security for. Nurses Kelsey and Ashley were dismissive, cold, and treated my father without dignity or compassion. They did not do their jobs and their lack of care was witnessed by our entire family. The one exception was nurse Merisol who treated my father with the kindness, warmth, and professionalism that every patient deserves. She was the only bright light in an otherwise disgraceful experience. My father came home after leaving this facility and passed away shortly after. He deserved so much better. Every patient who walks through those doors deserves so much better. If the people running this hospital ever have to admit their own parents here I hope they receive the exact same level of care that my father received. Maybe then they will understand what they put our family through. Do not come here unless you have no other choice. And if you do end up here ask for Merisol and pray she is your nurse. This hospital is under investigation and I am pursuing every legal avenue available to me.

I recently had a procedure done at this hospital. They were kind, caring and professional. I…read morethought everyone I was in contact with did a nice job. Thank you. A. Foster BooksbyAFoster.com Free Books for EVERYONE!

My Dignity Chandler experience in the observation area was horrible. the cubicles resemble cells…read more The ac froze me all night. Earlier staff were heard saying "68 is plenty warm for them ". This unit temp is centrally controlled at the nursing station. The ac vent for my cubicle was directly above my bed. I was admitted with pneumonia and sepsis. Cold air pouring down on my chest and very arthretic joints caused me unrelieved pain all night. I had on a hoodie and a fleece robe over my hospital gown. Staff brought heated thin blankets. They offered brief relief until they cooled down. I complained bitterly all night about the cold. I had the covers pulled up over my nose because even my nose was freezing! When day shift arrived the caregiver told me "I felt bad for you after I got home because you were so cold." She helped me go outside to get warm in the morning AZ sun. Getting warm eased my joint pain considerably. Coming in someone from day shift said to us, "the thermostat is right here. I'll turn it up". I'm sure the night shift considered me a problem patient because I complained bitterly all night about freezing and the cold increasing my arthritis pain. Why they would put up with a complaining cranky patient rather than turn the ac to 70 is beyond me. The nurse told me "we have 20 beds and only 2 bath rooms." They wanted me to use a bedside commode. I am old but ambulate at a quick pace with walker. The only relief I had from my ice box cubicle was walking to the bathroom. For safety they accompanied me. Staff let me know it was a major inconvenience to walk with me to the bathroom. Patients, especially elderly folks, can develop blood clots from not getting. Their convenience and comfort were more important than patients welfare! I have been a patient at Dignity Mercy. I have nothing but good to say about that experience. I was also a patient at This hospital Dignity Chandler for 5 days in June with pneumonia and sepsis. No complaints only praise. Because of this horrible freezing experience and judgemental uncaring night staff in the observation area. I will do everything I can to never come here again. Marlene Hickman

I had always been afraid of going to the hospital--not only because of the care itself, but also…read morebecause of the large bill that could come with it. Thankfully, during a medical emergency, I had my procedure done here, and my experience was truly above and beyond what I expected. The room was clean, and the staff were incredible. Everyone was caring, compassionate, and made me feel comfortable and at ease throughout the entire process. They took the time to make sure I was okay and cared for me until I was ready to be discharged. I'm not sure what others may have experienced, but my experience was more than enough for me to recommend this hospital to others. I would absolutely feel comfortable having my family cared for here as well, and that says a lot about the level of care I received.

Nate Price & Courtney Clinton- Two horrible nurses that should NOT be in the healthcare…read moreprofession!!! I am extremely disturbed by the level of care and professionalism we experienced at Dignity Health Hospital. We arrived at the hospital because my husband was experiencing symptoms of a stroke, was in excruciating pain, and could barely walk. When we checked in, staff seemed more concerned about his insurance information than the fact that his blood pressure was extremely high and he was clearly in distress. Eventually a nurse named Nate Price came to take us back. He did not introduce himself, asked if my husband needed a wheelchair even though it was obvious he could barely walk, and no one assisted us. I had to physically help carry my husband into the room myself. Once in the room, Nate took my husband's blood pressure but did not say a single word about the reading. Instead, he looked over and laughed with another staff member, Courtney Clinton, while my husband was clearly in severe pain and I was visibly distressed. The lack of urgency and empathy was extremely upsetting. Nate then left the room without explaining anything. I asked Courtney Clinton what my husband's blood pressure was, and she told me to guess and said she had no idea. She also never introduced herself, never explained what was happening, and continued smirking throughout the interaction. Courtney noticed that my husband already had a bruise from an IV that had been placed earlier that morning. She asked if he had already had an IV, and we told her yes. Despite this, she proceeded to insert another IV into the same arm and same bruised area. When I questioned why she would poke the same arm while he was already in significant pain, she rolled her eyes at me. After we left the hospital, I realized the pharmacy where the prescription had been sent was closed, so I called the hospital to ask if it could be transferred. Nate Price answered the phone. He was extremely rude, placed me on hold, and then came back saying it would take 30 minutes to transfer the prescription. I explained that I was already going through a very difficult situation and asked if he could please mark it urgent because I had to drive 30 minutes to another pharmacy. His response was to yell at me, "Do you want me to send it or not!?" I asked for his name, and he yelled again and then hung up the phone on me. I asked multiple times for his name and he refused to provide it, although I clearly recognized his voice. The lack of compassion, communication, and basic professionalism from these staff members was shocking. When patients come to the ER, they are often scared, vulnerable, and in pain. The behavior we experienced--smirking, laughing, eye-rolling, yelling at a patient's family member, and refusing to communicate basic information--was completely unacceptable. I sincerely hope hospital leadership reviews this situation and addresses the culture of care and professionalism, because no patient or family member should be treated this way while seeking urgent medical help. This is the closest hospital to our neighborhood, but trust we will not be going back!

5/13/26 Visiting one…read moreof my Nurses and her husband who was admitted. Parking 5/5 Lots of parking lots and options. Love the entrance driveway, roundabout and nicely done desert landscaping., Office experience 5/5+++ The main entrance and lobby is gorgeous. The large space is tastefully done in polished granite or similar stone with the center of the lobby has a design true to the hospital's mission. From the center of the Lobby you can look up several floors to the Mission Dome. Adjacent to the main lobby are other interesting side lobby's with Artwork, some depicting the Missions bones, SW Artwork, and a Wall-of-Fame 2006 photograph that captured nurses S who's now on our Medical Team. Nurse S and her husband were in the ER and Later that day transferred to a floor before undergoing a procedure to address their findings. The room was surprisingly spacious which easily competing six of us. It was a great visit with some truly amazing people we live dearly. This was my first visit to the hospital and from everything we observed and the care provided to Nurse S's husband I can see why they insisted on coming to Mercy Gilbert Medical Center.. Be well my friends, love on those around you-SYOY!

Scam artists that act/operate as a healthcare company. Swindle thousands of dollars from people and…read morethen try to charge more when the balance has been paid and they won't provide documentation for their claim of a bill being increased (after we paid it off and received confirmation by two of their employees) by the insurance company. We will be researching legal advice and reporting this behavior to any and all government oversight agencies that we can. You also have customer service/billing support based out of India. Your "employees" barely speak English and are very rude and refuse to provide evidence of their claims that we owe more (after the balance was paid in full). When we asked for her name, she hung up on us so that we couldn't grab her name. You shouldn't be allowed to operate any business like you do, let alone one that supposedly is there to care for people's health care.

Top shelf experience. I can't rave enough about the entire experience! They actually care about the…read morepatient. Thanks for being awesome!!

Be very careful. Try to choose another hospital if possible. You will have an enormous bill, but…read moremore importantly, the bill won't have any information regarding what they are charging you for and if you would like an itemized bill, you will spend hours jumping through hoops, and filling out forms to get that information. Also, they will bill you on top of what the insurance has already paid them. Which is probably illegal. Good luck with that. You will spend a lot of of your personal time and energy that should have been spent on more fun things, dealing with this big fat joke.

My husband of 52 years, Dan C , had TURP and bladder stone removal surgery on July 29, 2026. He…read morespent overnight in the hospital and was just discharged. We appreciate Dr. David Grossklaus ' high dedication and professionlism in performing these surgeries, his candid, transparent approach and awesome communication skills with a frighten senior patient and his wife. We appreciate the hard works, politeness and patience of all Baywood employees we came into contact via phone calls, texting or in person. We love everyone and each of you: Ana, Nancy, James, Cambria, Gail, the security guard who helped my husband get in the taxi. To all named and unnamed here we say THANK YOU! May you all have a wonderful life ! Sincerely, Dan & Cornelia C

My husband was scheduled for an MRI test. At first, it wasn't apparent that there is an iPad for…read moreself-check in, so a few of us were waiting and the gentleman who worked there was rather abrupt in his instructions. But once my husband was called up for further check in, he was very helpful and even personally escorted us to the Imaging area. The check in there was pretty straightforward and we worked through some complications due to his implant. Overall, everything went well.

I had a great experience here this morning. Everyone- nurses and physician had great bedside…read moremanners, were prompt, caring, treated my pain and figured diagnosis quickly. Very clean facility- best overall hospital experience.

Took my Mom there last night for stroke symptoms. The man at the desk checked her in and took her…read morevitals. He said, he didn't think she was having a stroke and take a seat in the waiting room. After waiting a bit the Mom was feeling numb on the same side. Went up and told the guy at the desk and was told they didn't have a room. He went back and told the charge nurse Austin and he came out to the waiting room. He was very rude about us wanting to be seen. What I've been told is the first half an hour is the most important if having a stroke. My Mom is 87 years old. He finally took us back and checked he out. He too, told us he didn't think she was having a stroke and could wait to see a Dr. he had no idea when. We finally left without seeing anyone. They were very uncaring and unprofessional. Beware!!!! 8/22/26