New job and my first paycheck! My direct deposit has not been set up yet, so I decided to just cash the check. The check was drawn at East West Bank. At first I was told they needed to make a call to see if the check was good. Huh? I said it's an East West check. Minor confusion, however the manager took command and explained they had to call my employer. The actual check was produced by the payroll company APT, not the bank. Fraudulent checks as such. As I recent victim of identity theft, I get it. A nice neighborhood branch. I might even open an account there! read more

Date: 8/8/2025 Time: 2:45 PM 74° Warm My sister and I are two disabled senior citizens in our 70's, waiting for a bank employee to assist us. We sat and waited for more than 30 minutes, only to have a young lady and her mom come in after us and got help by the bank employee. What happened was terrible and poor customer service, resulting in my lowering to a one star. I left a few choice and profane words loud enough for them to hear me. Yes, I was ticked off, and as some folks with ghetto attitude would say, hell to the naw. When my account matures in January 2026, I will be there to close my account and take my business elsewhere. read more

Customer service was terrible. The guy is so unprofessional . He looks like he doesn't know what is going on. Highly don't recommend going to him or the bank. Terrible experience. read more

Not friendly to seniors at all. No patience and the customers are there for trouble! Horrible

In the olde days, this was Center Auto Parts' distribution warehouse. Bank of Canton started as a shack on Broadway & 9th. within a few years, Bank of Canton purchased the Center Auto Parts' building. UCB later acquired Bank of Canton, when UCB went insolvent due to bad real estate loans, East West Bank took it over. as East West had 3 branches in oakland's chinatown, they consolidated all branches into this location. there's always new faces here. is this a training center? tellers seem to disappear after a few months. worst time to come is the beginning of the month when the elderly come to cast their S.S. checks. mornings are the worst. after 2 or 3 is a better. parking is always an issue. re lack of rest rooms mentioned in a review: i have never found a bank anywhere that has rest rooms. it's not a requirement in any locale. read more

I really appreciate the manager, Wendy and the staff here. There was an issue I needed to take care of but had overlooked and instead of letting it go through all of the bureaucratic wheels until I got a letter in the mail too late, she called me. They are hyper efficient at this branch so I know she doesn't take her time to do just anything. I've never gotten that kind of service from the huge banks. When you're trusting them with your money, you should like your bank. read more

This bank's location is prefect for Asians that only speak Chinese. I believe all the staff speak some dialect of Chinese. The staff are always a hit or missed. At times I get someone fantastic and sometimes I get someone that is not willing to help. Beware of the long lines here during the beginning of the month. It could be 30+ minutes wait. Actually I never left this bank under 20 minutes, even on slower days. Other options within 4 blocks are Wells Fargo, Bank of America and the other bank across the street that has been closed and reopened numerous times. read more

I get a check from my job every 2 weeks in I come to this bank every time I didn't have an account with the at first, but every time I come to this bank they give me problems like I have been coming here for a year every 2 weeks because my check is issued through East West Bank I come here, but everytime I come here with a check over 2,000 they give me a problem and I don't want to use the race card but everytime I come here I get a problem with one of cashier i've been coming here over a year when I got my account put a $5000 check next day I came they asked me did I have the check that deposited why would I have the check if I just deposited it into the bank My money cleared so why would they give me a hard time here if my money cleared through the bank I just feel like since I'm black they give me problems every time that's why I open me a bank account so I wouldn't have those type of problems read more

The one thing I forgot to say is that every time without fail the entire branch smells like trash, garbage, refuse, rotting food etc. Don't really understand how this place doesn't give a shit. read more

I was doing my tax at the last minute on Saturday and find that I misplaced my 1099-int I call the bank and Yenny Chan answer my call and she sound so sweet and nice over the phone. She was able to help me. If you need any help she would be the one I go to. I can not say enough good things about her. William read more

Poor Coverage, Staff not well trained on different types of accounts. Customer service needs to be improved. Called this bank to find out if my RMB accounts funds were ready for withdrawal. I was told that I had to call back in an hour when someone who knew how to look this up was available (Apprently there is only ONE person at this entire branch who knows how to handl/look up RMB accounts). This is to no fault of the staff but is a management issue. It's unbelievable that no one else in the entire bank could assist me. I am a working professional and do not have time to keep calling the bank back to ask about my funds because someone at their bank was on lunch break. A professional bank would be well staffed and staff well trained/cross trained. No customer should be told to "call back" when someone from their branch is back from lunch. It would have been more professional for them to ask for my contact information and the bank should call ME back after their one employee who knows about RMB accounts is back from lunch. Customer service needs to be improved and coverage needs to be better scheduled to meet customers needs. read more

A good sized banked in the heart of Chinatown. They moved recently (along with the deposit boxes). Place gets super busy around lunch time with all the grandmas and grandpas who are running their errands during the day. Staff was friendly and helpful as they are trilingual (English, Mandarin, Cantonese) and patient with their clients. This is especially important for the grandpas and grandmas since they usually can't read English. read more

Very helpful and kind staff. Irene Choi Ko the branch manager is super friendly and helpful. Mandy Lin seems to know everything there. I have business and personal accounts there and even though it is no longer convenient to travel to Chinatown, I keep the accounts there because they really care. read more

TERRIBLE CUSTOMER SERVICE! My mother and I had gone in to take care of some IRA business for my father, who was very ill. Kathy Coong was the person manning the desk that day for new accounts and IRA's. She was helping another couple and saw us waiting for her--when the couple was done, a lady went ahead of us and she helped her instead! When I was about to get up and protest, she caught my eye and said she would be right with us. When it was finally our turn, she started out pleasant but when my mom seemed like she didn't understand the process, Kathy Coong became quite pretentious and started talking down to her like she didn't understand things in general. That was rude and uncalled for. Also when Kathy Coong found out that my dad was ill and couldn't make it into the bank, she insisted that he needed to be there unless he was comatose. When I pressed her to talk to a manager about the fact that he could not even get out of bed, she said she would get back to me. She never called. I called the bank 3 times to get a hold of her and she never returned my phone calls. I finally talked to another person at a different bank, who advised me to get power of attorney (which Kathy Coong did not even mention as an option). I went to another East West bank branch to take care of my father's business. My father died shortly after. This was such a stressful and sad period of our lives and Kathy Coong and East West Bank made it even more stressful. I think the Oakland Branch has most of their business with new immigrants and primarily Chinese speaking customers and they probably do not care about their customer service skills as the customers are not savvy with social media yet and cannot let others know about their poor customer service on a grander scale. But the children of these customers are. I think all people deserve equal respect regardless of their ability to understand English--I do not think this particular branch will provide that and I highly recommend that you and your family bank elsewhere. read more

Tellers are responsive, bank can do all interqantional operations, customer service responsive, people eager to help!

Terrible customer service. No one greeted at the door in this old and dark creepy building, no one asking for what type of assistance you need. Everyone sitting by the desks had their heads down. Long line and long wait all the time. Poor coverage. No apology nothing! Teller gave out incorrect information and not willing to double check. I would not bank under such environment and management. read more