This bank is the bank that steals the most; they are thieves of people. I had an account with them for 3 years, and they simply closed my account, saying it was due to fraud, but they didn't explain why. They closed the account with all my savings in it. They don't know if they will return my money, and they haven't said whether they will. This bank is a disgrace; corrupt, uneducated people who don't care about their customers! Stay away from this shameful Chase bank. read more

Been a customer since Great Western to Washington Mutual to present, Chase over 50years!! Several Oakland locations have been closed through the years. I like my Alameda branch and very familiar with the staff. Love my personal private banker. Times and procedures have changed through modern technology. Don't like dealing with kisoch, prefer person to person contact. read more

Although I was not able make my appointment online, and when I walked in, i had to schedule for the upcoming week. When I finally was able to open another Chase account (Fiduciary this this time), The staff was friendly and professional. It was well worth the wait. read more

Free parking! On a Saturday one hour before closing there was barely a line. Why? Because when a line started to form, they opened more windows. Even the security guard was friendly! Love it! read more

Tellers are polite and efficient. The place is clean and welcoming. Recommended place for your banking needs.

This review is of Mark Burton, the Private Client Banker at this Chase branch. Last year I met with Mark to discuss options for setting up accounts for a new business. I had lots of questions, and Mark answered them all patiently and thoroughly. Since then, he's been super-responsive and really helpful. I've interacted with several other bank personnel over the years, but Mark stands out with his true professionalism. read more

I was able to find parking in front. There are 2 Atm machines and both were available for use. Nice area, felt safe. Property was clean.

Awful personal bankers, rude staff, weak management. They don't want to help customers when. You show up 5 minutes before close. If you show up during the day they only have 1 personal banker, no one else. All the other personal are gone. Insert excuses here: 1 banker quit recently, 1 sick, 1 going on vacation, and a security guard that is pretending to be a personal banker. Avoid this if you need any support beyond very basic teller transaction... eg personal bankers. Also there online hours show they are open but be careful to show up on certain. Manager of this chase is a weak leader who doesn't care. This chase is awful! read more

I've been a Chase customer for about 10 years--I came along with your acquisition of Washington Mutual. Unfortunately, my experiences with your ATM service has made me decide to leave Chase. I've started banking with Bank of America instead. Chase has denied 5 of my ATM transactions over the past couple months: In Auburn, San Francisco, Alameda, and twice in Oakland. The explanation provided to me has been "fraud protection." I'm not convinced this is true, but if so, then clearly your algorithms aren't striking the right balance between security and convenience. Even so, I feel we could've worked this out. You could've made it right. Getting denied at the ATM is bad, but not necessarily enough to switch banks. Unfortunately, your support just isn't good enough to overcome your poor software. For example, first denial was outside an open branch (October 15, 2018). It was fairly easy to go inside and get my money instead. But could the teller tell me why the ATM denied me? No. And so instead of talking to the banker right in front of me, I later got a robocall from a number I didn't recognize. Second denial was at a drive-though ATM, because the walk-up ATM was broken (did I mention you have ATM issues?). You followed up with an SMS asking about an ATM transaction I did over a month before--as if I'm supposed to just remember exact dates and amounts? Besides, I think the question was about the transaction I was denied. So "Did you make a withdrawal on...?" is hard to answer. Is it yes because I attempted it? Or is it no because I didn't actually get my money? Third denial, I knew the drill. I immediately called the number on the back of my card. After a fair amount of rigmarole, I got a promise my card would work again in 5 minutes. 5 minutes later, it didn't work. Another call. Total time to make an ATM withdrawal? 25 minutes. At that point, I decided to stop to banking at Chase. Though in the transition, I actually got denied a fourth time (Oakland), and a fifth (Alameda). At this point, I suspect you know you have a problem with your ATM network, but just aren't admitting it to customers. No matter--I'm no longer a customer. read more

You'd be better off burying your money in the back yard. Seven years ago, flush with cash from the sale of our family home, my father invested $300k with Chase's brokerage arm, and we were promised excellent returns and service. We got neither. Three years later, during the 2nd term of the Obama administration when the stock market was gaining in the double digits annually, I withdrew his investment. What was the total gain on $300k for 3 years? It was a loss, actually, of about $40k. This money was to be used to pay for the care of my mom and dad, one with Alzheimer's and one with Parkinson's. We never received a single call from our 'Private Client' banker, advising that the investment was underperforming and that perhaps, a change should be made. But they took their fees for sure. Someone has to pay for all of those false promises and there's also the shareholders to consider. If you take that loss and extrapolate the time value through May 2021 based on average stock market returns, the loss of wealth suffered by my father and now the heirs to his estate is around $130,000. It's a result that people should be fired over. It's unconscionable. And it gets worse. Fast forward to 2021 in the middle of the COVID-19 pandemic when the government and reputable companies were doing everything to help Americans who had been impacted by COVID-19 (my business shut in October, my partner was laid off from his job in February), and I receive a letter from Chase that basically says you don't have enough money in our bank to be Private Client customers and that I was being downgraded to normal customer status. One of the benefits taken away, fees for NSF charges. The next month I was charged over $600 for NSF fees. Little charges like $4.99 for a Dropbox subscription, resulted in an NSF fee of $39 per incident. Given our reduced income as a result of the pandemic, I had to decide -- make my car payment or pay for NSF fees. I chose my car. Several weeks later, Chase suspended my online account access and closed the account in question. I finally paid off the $600 in fees. My online banking has yet to be turned back on. Calls to their customer service center resulted in long wait times, over an hour in some cases. The reason -- increased call volumes due to the pandemic. You would think they would hire a few more people with all the money they are sucking out of the pockets of working class Americans, struggling to stay afloat during the COVID crisis. But no. And the last and final bitter pill in the story--Chase announced record earnings in the last quarter. Pictures on the net showed the beaming faces of self congratulation of what I assumed were executives at Chase. All men, all middle aged all white. I'm just saying. To me, Chase represents the worst qualities of the big banks, number one of which is a tireless focus on building shareholder wealth on the backs of their customers. Working class Americans who really can't afford a $39 fee for a mistake that costs Chase just cents to process. I'll go further, how about un-American and un-patriotic? Disgusting opportunists who couldn't wait 6 months to enact a policy change when the worst of the pandemic was behind us. No. They needed their victory lap on Wall Street now. I think it's time for the government to step in and investigate the bank fees charged by organizations like Chase. Ordinary Americans are suffering because these fees are so ridiculous. $39 per incident. No monthly cap. Why not Just make it an even $100. It will be easier to calculate how many times you'd be charged in a month. No matter what your political party affiliation, this affects you. Especially if you're not one of the top 1% who don't pay NSF fees at Chase anyway. Although they are probably paying a much bigger price due to the incompetence of Chase brokerage. I have a new mantra for us all: STOP THE STEAL CHASE BANK! Write your local congressperson and demand change. That's what I'm doing. Together, we can wipe those snug smiles right off their greedy faces. read more

If there was a NEGATIVE ZERO i would provide that from the 5 star that is available , LONG STORY SHORT Chase Bank looks at you as a # (a number ) not a person of interest , just a number, My story is 100% true , I have contacted the Covid that created me being late 1 time , late in over 25 years of perfect history. one time late , I have doctors notes from the Hospital , real good records of no fault of mine,late 30 days late thinking and having the receipt for payment in hand as always, other issues came into effect ,but Chase only cares about Chase If you have other options take them DON'T USE CHASE BANK THEY REALLY DON'T CARE, DON'T LEARN THE HARD WAY , JUST USE SOME ONE ELSE OTHER THEN CHASE If I said trust me you dont know me , you really dont know Chase !!! read more

THE WORST! No matter what time of the day it is the only thing that you can count on from this Chase location is lousy service and long wait lines. Tell me how they can have 2 door greeters and 1 manager but only 1 teller working? This is a constant, once a month when I go in without fail this bank sucks. My main bank is Citibank on Piedmont Avenue, the manager is Christina and she is the best. read more

Goodbye Chase, you POS. I will be leaving you on Monday. This is not an amicable break up. My debit card got hijacked electronically. I called you and canceled my card. I have patiently waited 9 days for you to mail a new debit card. As of today, I still have no card. I also have no Netflix, no PlayStation, no Amazon prime, and no cable service. I have a nine-year-old. We are in the middle of a pandemic. We can't go anywhere and now we have absolutely nothing to do. Other banks can print debit cards on the spot, but not you Chase, not you. You also could've offered to send the debit card to me with next day mail and charged me $20. I would've gladly paid you. You didn't do any of that. Our relationship is over. read more

I don't often have to go inside of the bank but when I do, Angie always takes amazing care of me! Thank you Angie!

The wait is FOREVER! Only 2 windows, this branch is trash I'm writing this review waiting in line for 20 mins and I'm the next one up the people ahead of me have been taking super long and the line is out the door... the manager says "know anybody who wants to work go to chase.com" lmao y'all gotta do better! read more

I had a bad experience at Chase in Lafayette, so I thought I'd try this branch since I wanted to take advantage of the bonus they offer new customers. I initially wanted to open an account and keep it open for the minimum amount of time to qualify for the bonus. That was until I met the most amazing banker ever, Rachel. Rachel isn't only super nice, but also professional and has so much knowledge about banking. She gave both my husband and I some great advice. I didn't even know it was possible to have such a fantastic banker before! Since then we've also opened savings accounts here and we're definitely sticking with Chase (as long as Rachel is here). read more

I'm a custmer for about 10 years, I was in love with their customer service. never get disappointed and I feel like a family member but service is changing thanks to the new worker his name is Sebastian. I went there 3 month a go,I asked about my account and they send me to him because they said he is a manager. He said he couldn't fix it, I have to call and fix by myself. The same situation today, my app doesn't work and my credit card ether and he said I should call them he cannot willing to help me what a customer service and I said thank you, asked his name and I left. read more

Does this place ever pick up the telephone?? ,I'm a client ,and been calling all day.

After being told previously by a personal banker trying to up sell me, when I brought quarters from my building laundry to deposit, the teller indignantly told me that I must be mistaken, kept questioning which banker told me that, and that I had to roll the quarters, just as they have insisted for years. Which is why Coinstar keeps raising their percentage. I was actually pleased that banks were going to start actually providing a service again, instead of (rude) human ATM machines. read more

Eric was so helpful! Eric was professional and quick, the experience made my day! I hope the other employees learn from him. He exceeded all expectations. read more

I know mark from other spot he was just started then now in new location and brand new office with 100% professional attitude and great attentiveness I feel like watching kids grow up so fast ! Even I never had kid. He service is wonderful and his smile is so coming from heart make customer so welcome! He finish training I went see mark , wow he is so much more confidence and relaxed ！he is the guy I'll want discuss about my future with chase bank! I totally depend on him! Highly recommend you guys Yelper or whoever see this ask Mark he is the man you need look for! Also anyone has other bank I highly recommend " chase " I close all my bank in past put all in chase even just little money they protect me if anything happen always notice me immediately I never have any headache like used to had in other banks ! Chase is the best!! I guarantee you! I have been so happy with chase many years and many more!!! read more

Chase Bank - This guy can make it happen !!! - Banks & Credit Unions Near Me - Oakland, California

Definitely hard to review a bank but I had such a good experience here. Yvan Fung helped set me up with a few things and did such a good job educating me on some financial stuff. Give that man a promotion! All around, super nice bank with nice people to greet you, a drive through atm, and plenty of parking. read more