As I have primarily used this branch after hours & often deposit cash, I can no longer access the ATM to make deposits since Chase has decided to close the vestibule at 8pm There should be another possibility to deposit cash safely without driving out of my way to Berkeley or El Cerritos Looking for a new bank read more

Our experienced is pretty much on theme with other customers and that's very unfortunate. We had an appointment at 2:30 and at first waited 10 mins since the banker Xcyl was helping another customer (this time overlapped with our confirmed appointment). We were only acknowledged by one of the tellers who then communicated with us that Xcyl had another call that was being prioritized and that we would have to wait another 20 mins to be helped. This is completely unacceptable and bad customer service. The only reason why I'm giving two stars is the teller who was kind enough to communicate with us about what was going on. We will not be returning to this location, but Chase please get it together. read more

I wanted to purchase currency for a different country and they couldn't help me. The man who didn't not want to help me wore a tan button down shirt with a gray shirt on Friday November 22nd 2024 at 9:23 am. He has facial hair. He was at the second open window. I asked, " how much is the rate to exchange for another country". He said" there is no way to check unless we did go with the transaction" I said, "okay what if I do $300 right now for purchase?" He said "there's s no way to check" other locations have no problem checking for me: Walnut Creek employees ( on south main) pinole employees and Richmond employees (hilltop mall road) have no issues in helping me figuring it out. He was just extremely lazy and did not want to help. Please do not go to this chase. The worst location thus far. I wanted to purchase the currency but yet he refused to help. read more

No rating bc no contact to date with a human person at this branch. Trying to open a business acct. Online wouldn't put through the application and directed to call the branch; local number directed to 800 number which picked up in India; told to hold on for a person in the US which I did while on a Zoom call. 90 minutes later nothing. Yeah I hung up. Wondering if there's another way to open a simple checking account for a non-profit. Anyone available over there, Chase? read more

my husband try to deposit money but because he is not American he doesn't know how to do and put me on the call the teller said he can't speak to someone on the phone but why can't you just help my husband with INFORMATION such as my details etc so he can just deposit the money? instead of saying "NEXT IN LINE" read more

Absolutely worst banking. The manager is completely useless. Waited, made appt. I wasted my time and was told to go to another branch for assistance with my business accounts. The next bank helped me over the phone when the actual branch manager in Emeryviile couldn't even assist me in person. Actually unbelievable read more

This is a decent bank branch to visit for all your banking needs, the tellers are very friendly and the bankers usually provide service within a timely manner. They do get very busy during peak hours, so for basic services like deposits and withdrawals, it is often faster and less of a headache to use the ATMs at the entrance. read more

The female security guard they have now is the worse. She is the first person you see when you enter the bank. Despite speaking to her 3 times she still doesn't open her mouth. The previous male guards were extremely customer service friendly, not her. Gives the branch unfriendly vibes. read more

usually don't give reviews, but this place is so fucking terrible. I have to let others know. We walk in because we had appointment for 4. I walked in. I only see two tellers now before going in here. I did know the place has two stars and now I fucking understand why. The day before I made my appointment I was getting dirty looks customer service is fucking terrible. After bringing everything in everything I told to bring I was told to I was told to make another appointment because I didn't have two forms of ID. Honestly, this is the best place if you wanna fucking waste your time. read more

Tried making an account at this bank. I had an appointment scheduled and when I arrived the bank was unexpectedly closed due to the building being painted (even though nearby businesses also were being painted and were open). Was told by a worker inside after knocking that I could come back Monday. After going back I was told to make another appointment for the next day. Was leaving the house when I got a call from the same man I've been making appointments with that their "system is down". Seems like they just want to lessen the workload lol. read more

This is the worse Chase I've ever done business with and I would give them 0 stars if I could. (Alice Muwonge) the branch manager is the problem. She is lazy and turn customers away if she thinks it will cause her to stay after closing. It's happened to me more than once by her and I am livid. Today I waited over 45 minutes before Alice asked her teller to ask me to come back due to the unexpected amount of time it was taking with another customer. I don't think she understand that it's not that easy for someone to just spend time and money coming back to the bank just because she's ready to go home right at closing. I should have followed my first mind and drove 20 minutes out of my way to avoid this BS. They hired the wrong person to be in charge and I don't think they know!!! read more

The lines are fast so you barely ever have to wait in line to use the ATM. There's heavy foot traffic here so you have to be a little cautious. I always make sure that I don't visibly carry anything expensive just in case. read more

Literally the worst !! Every time i go in they always only have like 1-2 tellers! The line is always super long and yet they have a greeter greeting everyone when they should have them on a computer assisting customers! They have 6 windows and yet only use 2! The last 2 windows are even blocked by an atm which proves even more that are consistently under staffed ! I hate this bank. Go to Wells Fargo down the street! So much better. Not to mention some stupid rule on not being able to deposit money into someone else acct. How bizzare is that that I'm unable to deposit money into someone's acct? Its not like I'm trying to take money but rather give money to someone! Again another reason why chase is a horrible establishment. Do not bank with this institution. Wells Fargo, b of a and even my credit union are soo much better ! read more

Chase Bank - Banks & Credit Unions Near Me - Emeryville, California

Since it's located in a big shopping center, parking is easier than other branches especially in downtown. In this branch, same bankers don't stay there. It's as if each time I go there, those who helped me before aren't there any new people are there. Very transient. Chase Bank itself can be annoying as hell, however, people in this branch have been helpful to me in most occasions. I really hate ALL BANKS, but I have to have bank accounts because I run a small business and without bank account there will be no way of surviving. Since all of my issues or concerns are business related, only business account persons had helped me. In my experience with those, I find them knowledgeable of the content of banking service and very capable of explaining to me what's going on. I am an ex-customer of Bank of America, which I believe a financial institution from Hell. Compared to Bank of America, I like Chase because of its convenience. read more

Understaffed. Worst branch ever... Don't come here in a Saturday! You will wait forever.. That is while bankers sit at their desks doing nothing and don't bother to help their teller colleagues out. read more

This is my go to Chase Branch! Manager Zech is amazing! He's responsive, excellent service and always on top of his game! His teller Michael and banker Elex is super knowledgeable and helpful. I would definitely recommend this Chase branch amongst others. I've been a long time Chase customer and they do not disappoint. Worth a great team of staff behind their brand, I will continue to be a customer! read more

I came in at 5:20 to open a new account with nobody in line and 2 bankers and was told it might be too late to make an account. When I stressed I needed the account today and would really appreciate it I was politely rebuttled. The people representing CHASE at this location aren't really About their Company. They must be about their Friday. read more

Good location close to my work, and there's always a parking spot. The customer service reps inside are very nice, and who can forget the free coffee inside (no lids though...that costs too much I guess). I always run in here when I'm in the area to drain my ever dwindling bank account. read more

This bank has always been very friendly and nice to me when I walk inside. They make you feel welcome and will always try to have a nice casual conversation with you. I've never spoken to anyone that works here and feel like they just want me to hurry up and leave. Very nice and professional staff! read more

Chase Bank - The outside of the bank =] - Banks & Credit Unions Near Me - Emeryville, California

As a lot of people have mentioned. This bank is seriously lacking officers. There is only 1 banker. I have been waiting for 30 mins and no one is available to help me. Dont waste ur time here read more

The wait to get anything done here is out of control. This is the fourth time I'm coming in, simply to change my pin because chase sent me a new debit card with a random pin. The employees are clearly miserable, because they've shared each time that they are due to the district manager consistently changing their "greeting strategy." They're as confused as I am -- With years in service, whoever is in charge of this mess has no idea what they're doing and they do not have the buy in of their employees. Poor bankers are terrified of getting written up for leaving their "welcome" post to actually help a customer. Outrageous. I'm ready to switch banks OVER A PIN and awful service. 0 stars if I could. read more

Anytime I come in here I have to wait 30 minutes to see a banker. There are 6 or 7 cubicles, but never more than two people working at them. I've been here now 25 minutes waiting and now I can't wait any longer. At least next time will be the last time when I close my accounts. read more

Among the many choices for banks - there is Chase - the top of my list now. How often does the banker, visiting from another branch, Shattuck Berkeley, Nick Ross - take the time to help guide, talk through, explain, follow up and solve a problem with an account. Stopping only when you are completely satisfied. They care & protect your money. He helped me greatly. I have a business account here and will keep it here - feeling cared for safe Kudos to Chase, Nick & the Emeryville team. read more

I just wanna start off and talk about how rude and lazy Dennis is. I also want to mention that I used to work at the bank and was a banker so I know exactly how everything goes and the protocol for everything. Let's start off with how rude and lazy Dennis is there was a person going before me he didn't even have the courtesy to come get the customer he said he called the customer then finally came and looked for him because he didn't answer the phone and the customer said well I've been sitting here for a minute the number on his account was wrong so why call if the person is in the bank? It was finally my turn it took him eight minutes to come get me after the last customer left yes I counted my time because I waited a decent amount of time already and you can just tell with his vibe and energy he did not want to help customers the branch manager was getting all the customers to leave because he was the only banker that's not my fault he's the only banker. Basically this location sucks don't go and waste your time if you need real help read more

Seriously? 1 business banker and 1 teller almost everyday at noon??! There a branch manager that does nothing but try to steer people to the ATM to alleviate the constant line... one of the worse chase around read more

This branch has literally 2 employees. I just called 10 times and no one answers. Go to another branch with more funding if you get the chance because they're spread way too thin and can't process anything. read more

I've always been content with the service at this chase branch, but today I left extremely pleased. The banker that assisted me was very informative and helpful! read more

I would like to say the customer service at this Chase branch is excellent!. I went to the branch last week to open a personal acct. the banker meet all expectation he was patience and he explain everything about my new acct. This branch has a very welcoming feel to it, the tellers are very helpful and friendly. read more

I had to renew my debit card and the guy did it fast and made it very easy for me. Good job Kevin! See you next time read more

This bank is completely helpless. I came in around 430 pm to open an account. I was turned away in a heart beat and was told nothing is available until next week. I went to another Chase bank which had the same amount of staff working there. They took me in to help me open a account and made sure my time was valued. The bank does not close until 6pm. The lady that was greeting 08/01/17 around the time I walked could've been helping someone instead turning people away. I was not the only one turned away, but I think its ridiculous the fact there was still one in a half hour until closing and they couldn't have taken someone just to open a account. The worst location I have seen with poor customer service, and poor management. read more

Friendly staff! Very convenient location in the Powell Street Plaza.

Setup a joint account but my wife didn't have a second ID on her. They said it wouldn't be a problem and she could drop by anytime to just verify her ID. Well we have come by 3 times and everytime they want us to wait a minimum of one hour because "it's a 30 minute appointment." In what world does it take 30 minutes to look at an ID. They need to properly staff their office if they are too busy to get simple things like an account opening done. read more

Ashley is horrible at customer service. I used to love banking with Chase. Now that I know ASHLEY's last concern is her customer, I don't think I will ever bank there again. I do not see any reason she is a manager. She should be FIRED for treating people poorly. read more

I don't know if things changed or I got lucky but they were waaaaaaay helpful. I'm the most tech challenged person alive so I came in for help with my online services. There were 4 employees at the front of the store so eager to help I thought I was at a car lot! I seen Alex, he had me set up and running in no time. There were a few people being helped by the tellers but there wasn't any long lines or people looking like they'd rather be in a house fire. Great place and great people! read more

So I came here to deposit some money into my dad's account but I was told I could not deposit cash. What do you mean I can't deposit cash? This is some new rule they came up with to prevent money laundering. When I asked the teller to give me a better explanation she gave me a crap story about out-of-state deposits. This was far from an out-of-state deposit. When I asked her if someone could override this she said no. She said that she was an assistant manager and could do nothing about it. I think that was a lie because she didn't have a name tag on and she didn't have anything at her window stating that she was an assistant manager. read more

I came to this branch to cash a bunch of tattered checks and the employee there was really dilligent and helpful and managed the task like a pro. Good service overall and a reasonably good experience. read more

Not enough staff. Only two tellers when I walked in to make a simple deposit, it was one bill that the ATM outside wouldn't accept due to its worn quality. One was taken by a guy who lost his wallet trying to pull out some simple money for gas (trust me you couldn't ignore the story if you tried) and the other was some ghetto chick who was making a $50 deposit is change which was half rolled and the rest in an over sized bag. After about five minutes of listening to these two babble on about their lives I just said screw it and walked out. There were another couple of other employees there just standing around not doing anything. I'm sure they could've done something to help out the growing and frustrated line. read more

No one here really knows what they're doing. You'll have one teller harassing you as soon as you walk in the door to hover over you at their new ATM, one telling you to come back with more information, and one telling you that you can't use that information. read more

Stopped in around 10am, very helpful and friendly tellers. Only one person in line. Not sure why the ratings are so low? Smooth transaction all around. read more

Recently remodeled with a nice setup. I went in to open an account and it was very easy. Only took about 15 minutes and the person helping me was good. I have been in there a couple of times to deposit etc. and there have been at least 3 tellers working and I didn't have to wait. I was weary about opening an account at a big bank, but so far so good. read more