I went in for a quick deposit. Andrew helped me out and he was the perfect example of how to feel…read morespecial as a customer without reaching too much. Usually when you see an employee anywhere that tries to be your friend or have a conversation, they try way too hard and it creates a weird social atmosphere. If you could fill everywhere with Andrews the world would be at peace.

I really wanted to support this bank seeing that it had low review ratings. Unfortunately there is…read morea reason as to why this bank is rated so poorly. Apparently this is the flagship branch of the area so with that said, there are higher expectations to be had. Service is poor, the staff doesn't know that there are certain accounts that can only be opened on week days and therefore will schedule your appointment on a weekend without second thought.

Taylor is always so sweet when I come in. I appreciate you for always listening, remembering my…read morename, and always providing flawless professional service.

Chase Overall 5 Stars…read more Gold medal - NEW ATM Silver medal - Clean Bronze medal - Safe This is the BEST Chase that I have been to. Most of you are thinking BEST.... what does that mean? This location has a clean new indoor ATM machine which makes it safer. Wait for it, that is not the best part. The BEST part about this indoor ATM is that it acts and looks like a HUGE iPad. This machine has many many more options than any of the other regular machines that I have encountered. You can pick your denomination, rather than getting all 20s. You can transfer funds between accounts, print out account information, and many other cool options that I have never seen at any other ATM. HAPPY BANKING!!

UPDATE FROM TODAY MAY 14, 2024 (GOING FROM 2 STARS TO 1!):…read more ....and, Malaga Bank disappoints again!!!! This small local bank operates in a way that places it's bankers' convenience ahead of the customer's convenience! As I said in my previous review: a small bank with a worse than big bank attitude!!!!!! Today, I went to the bank to get myself added as an authorized signatory on our club soccer team account. I walked into the office of Jessica Beck (when I asked to speak with her Manager, she said she is the Manager! Her card says Assistant Vice President) and provided the letter from our Club Treasurer and my driver's license for verification. She asked me if I had the phone number and email for another new authorized signatory (who was not with me), which I provided. Jessica then verified my info in the computer and confirmed they have me in the system but then asked me to come another day to sign the papers once they are ready. I said I will wait but she told me they can't do the paperwork now. She said it is their process that they need to call the other new signatory before they prepare the papers for signing, and do the paperwork one time. I asked if we have to be together when signing, and Jessica said no. Why, then, I asked, can she not do my paperwork now, and get my signature, so I can avoid another trip. She then said something about being short on staff and busy. There was literally one other customer in the bank who was being helped by another banker. She also refused to call the other new signatory while I was in the bank. Frustrating experience and time suck!! I ONLY come to Malaga (reluctantly) because it is the bank for a couple of voluntary school/sports organizations.

I LOVE this bank!!! I can't say enough good things about the wonderful service given to customers…read moreand the ease of doing business. Super staff!

Rajanee at the Kinecta PVP branch delivered excellent, knowledgeable service to me in a difficult…read moretime in my life. She is also kind and patient.

Rajanee always does an exceptional job handling our needs, whatever they may be. she's always…read moreprofessional, kind and knowledgeable. We're very grateful knowing she's there to help.

When I first came into this branch 7 months ago, I was pleased with the great customer service…read more But since then, I have been extremely disappointed in how they handle accounts and treat customers. My parents and I all opened new checking accounts 7 months ago to take advantage of their banking promotion. I opened up my account online and got my cash bonus within 90 days per the terms of the offer. My parents opened up their accounts at the branch, and it is NOW OVER 200 DAYS AND THEY STILL HAVE NOT RECEIVED THEIR CASH BONUS. Repeated inquiries at the branch got them nowhere. They asked my parents to transfer money from their checking accounts to a CD and said the bonus would come, and still there is nothing. My father thinks the bank is shady and is taking advantage of old people who don't speak English that well. Either that, or the workers are incompetent, because they still can't figure out why the cash bonus money isn't there. Every month, my father goes into the branch to ask where his money is. And every month, they tell him they don't know why it's not there, and to please wait another month. This is ridiculous and poor customer service.

Not overly pleased with this bank branch or the regional management. Had an appointment but was…read moreignored in favor of new clients opening accounts. Bank regional managers did not call as promised. Very unprofessional.

We have been banking with Chase for many year, they have always provided pretty good services…read more Today, we had to cash in quite a few US Savings Bonds, we didn't know it could be quite involved and time consuming. We went to the Torrance branch and they were unable to help us and told us to come back tomorrow morning. We went up to this PV location, and Ashley was super patient and helpful. She also explained that it's a time-consuming process which usually requires an appointment, she would help us with a few, and if there isn't a long line, she would help us more. It turned out, she helped us with all the transactions we had to do. I think she was very helpful, friendly, professional, and handled the situation so we did not feel rushed.

I went into the bank on Wednesday 10/30 for a cashier's check. Ashley helped me with the…read moretransaction. She was extremely helpful and nice. She was giving me suggestions how to use the chase app to pay instead of getting a cashier's check. While she was helping me, she was greeting customers by their last names and they were responding back with her name (everyone seems to like her friendly personality!). Thank you, Ashley!

The service staff at this branch are welcoming, professional and efficient. I had issues with my…read moreATM card which were resolved quickly. Very pleasant experience and satisfied with resolution.

This B of A has to be the worst. Managment is totally cueless…read more The teller lines are endless. Eveb with long lines the tellers leave for their lunch breaks.

I've been a member for a few years. Service is great at this location and have not had any issues…read more Though a small bank, there aren't many branches but we rarely have had to stop by for personal banking. Wished they had weekend operating hours but seems like many branches are headed into this direction as well.

Customer service used to be a highlight of the bank. The old branch mgr Roy would actually call…read moreyou back and take the time to discuss any issues. The new mgr won't take our calls and generally doesn't seem concerned with the smaller accounts and clients. Old school customer service is no longer on their agenda so I will be moving all of our accounts very soon

Update: Orlando Gonzalez, the regional manager, called me last week to personally apologize for my…read morebad experience at this branch. I'm assured that the staff are receiving the appropriate training to deal with customers and business clients. The business checking bonus incentive is being honored by F&M without further incident and the branch is making an effort to accommodate me. Review: I was a previous personal checking account holder and decided to come in for a new business checking account. F&M was running a $500 new business checking bonus offer. Since I never had business products/services from F&M, and wasn't an account holder, I was eligible. The banker I met with to open the account confirmed I qualified and asked for my standard business documentation including articles of incorporation, EIN, etc ... Things appeared to be going well. An hour later I was informed that I couldn't receive the bonus because I was a client of F&M! I explained that this decision was inconsistent with the advertised terms and conditions and I wasn't a client because I didn't have any accounts. I made a last ditch attempt to reason with them but was told I couldn't receive the checking bonus because I would be a signer on the account. The Rolling Hills Estates branch was unwilling to honor their advertised special and unprofessional in their business dealings.