New Image Restoration was hired for a fee of $1,000 plus tax to remediate a mold issue measuring 2'…read morex 1' x 2' x 1' located within the wooden structure above the bathroom ceiling (sheetrock). The contractor(s) from New Image Restoration removed and disposed of approx. 2' x 4' x 2' x 4' of the ceiling (sheetrock) that exhibited signs of mold, treated the exposed wood with a mold and mildew killer, identified the source of a leak, and recommended that I hire a plumber. I found the quality of the work to be satisfactory however, the identification of the leak was inaccurate, as no pipes were found to be leaking. The contractors were courteous and presented identification upon request before entering my home. Nevertheless, I consider the cost of the work particularly expensive for seniors given that it represents only (1) component of a (3) part job. Additionally, I was asked to sign a blank contract that stipulated a 50% charge, the cost was not explicitly detailed in the agreement. I had to inquire further to clarify this matter. Despite the fact that New Image Restoration was aware of my insurance company's $500 deductible, I was required to pay (2) both payments of $500 plus. Moreover, I began to receive multiple invoices totaling over $1,500 for services such as drywall repair, patchwork, priming, and painting, which were not performed by New Image Restoration or Super Steamer Carpet. It was also concerning to discover that New Image Restoration billed me through a subcontractor, Super Steamer Carpet, without prior notification regarding the involvement of subcontractors. Ultimately, I found it necessary to hire multiple contractors to complete the work on the ceiling mold issue. This experience has underscored the importance of inquiring about the entire scope of a project, including a comprehensive written description and a complete estimation of costs, accounting for any deductions.

Pretty responsive as far as generating the quote for a mold and asbestos remediation.read more

Best Waterproofing Company in the tristate area. From the office worker, to the inspectors and the…read moreinstallation crew they do fantastic work and provide a lifetime warranty. If you have a wet basement this is the business to call.

awesome family owned business! Did an excellent job waterproofing my basement has been dry ever…read moresince! I would highly recommend using

I scheduled a free quote on the Roto-Rooter website on Friday. They sent someone out on a Saturday,…read moreless that 24 hours later. The quote was free and surprisingly there was no trip charge either. Being a Saturday, they could not obtain a replacement for my faulty shower handle cartridge, but they did temorarily disable the cartridge until it could be replaced the following Monday. I had called another company out the previous day, but they left with the faulty cartridge still leaking. So I appreciated that Roto-Rooter made the extra effort to disable the cartridge. They finished the job the following Monday on time and efficiently. I will not hesitate to use them again for my plumbing needs.

Complete rip off, charged for services that were never done, said they verified our insurance…read morecovered things that was a lie. Amount of sq ft claimed to be cleaned was bigger than the whole house, said they cleaned the electric hot water heater, we don't even have one, not even worth the phone call. Run, do not walk away from these people. Zero stars...................

Lee does a great timely job. He moved our furniture and everything. spring cleaning made easy.read more

Lee did a great job. Brought our couch back to life. Carpets look great and urine smell is gone.read more

When you have water damage in your home it is hard to figure out who to go to that has the utmost…read moreintegrity and quality workmanship. This firm was there and immediately responsive. All corrective actions were in accordance with best practices. The technical remediation folks were professional and outstanding. They solved the problem in short order. I would highly recommend their services.

From the owner: Water, Flood & Storm Damage, Mold Remediation, Sewer Cleanoutread more

Great work on my flooded home. I had a crisis and they were able to come to my home on short notice.read more

From the owner: DWF Contractors is a water damage restoration company serving clients in the Montgomery County…read morearea. We specialize in flood water repair, flood water extraction, waste water removal, water damage restoration, and sewage cleanup. Our team of certified technicians offers the best flood and water damage restoration services to help you with your water damage repair - fast! We offer 24/7 emergency service. Contact us today for more information!

We called Moyers for a water leak into the basement. We had done the ceiling demo before they…read morearrived to save time. After arrival, huge holes were put into our baseboard by the team for drying and the floor was ripped up. We had asked to spare the other side of the room floor and some of the boards were broken making it hard to match and blend. I think little care was taken and more demo done than needed. There was no paperwork discussing prices before work was completed. After the 3 days of commercial fans to dry I requested they get their equipment and give an invoice (800$!). We had to followup multiple times for the invoice and for them to floor match. I was not willing to go forward since things were broken regardless of request and I was worried the bills for repair would be substantial.

Moyers was the only people that showed after our fire last June. They walked us through the process…read moreand treated us like close friends. They put us at ease and were with us through every step of the way. Whenever insurance gave us resistance they fought along side us to get us what we needed. They were candid of costs and educated us on change orders needed. They chose trustworthy subcontractors and were the in between and insured quality work. The communicated well and were understanding. Without them I don't know how I would have survived the last year waiting on our home to be rebuilt.

We've been working with Ian for quite a while. He and his company always treat customers right and…read moreprioritizes the customers needs over all else Mike Geberth

Ian graciously offered to reimburse me for a couple items that apparently were swept up in the…read moreremediation. The ground floor of the townhouse that incurred the backup is small (400sf) so there was not much space to move the contents out of the way. Ian also explained the insurance limitations for a level 3 backup when the homeowner insurance as written neglects to reference the HOA master policy. Overall EC Restoration works better with homeowners than the big national water remediators, which is why our adjuster uses this business. We are lucky to have them for this (hopefully) once in a lifetime event.