Royal Water was difficult to deal with. They were no shows on several occasions for scheduled…read moreappointments to get into my property. They were not honest with me about the work that needed done, they said the insurance company had agreed to pay for things that the insurance company had not agreed to. At one point they hooked up dehumidifiers with the water condensation dumping back into the damaged room. My biggest advice is don't sign over to them the ability to deal directly with the insurance company. I gave them two stars instead of one because the women answering phones were very helpful and the guys that came out to the house to do the actual work were very professional.

This company was recommended to me by a contractor that came out for another repair. my basement…read moreapartment (empty) was backed up with sewage. Everything was ruined- everything! David and his team came out the next day and basically ran the whole process for me. Please know that you will sign paperwork that allows them to work with your insurance directly. I know this is a risk and David and team proved to be absolutely reliable. They have worked with various agencies and know the lingo and coverage better than I do since a sewage backup ideally and hopefully is rare for the homeowner. I was literally able to handle this crisis and have my basement cleaned and gutted over the phone and video chat!Additionally, I have approx. 100 pages of specs and pictures that were sent to me and my insurance company. They are thorough and document it all. I can't tell u how stressful this was and I'm glad I found someone trustworthy to assist!! I will absolutely recommend this team for any flooding and sewage damage you may have. The only hiccup I had was finding an insurance adjuster that would work with this team but they actually recommended one who I am still working with and I don't have any complaints so far. Thank you for all of your help during such a stressful and Challenging time. I still have a way to go with this project but atleast I know there's no raw sewage hanging around.

June 2018 James Jones brought his manager to my home, to…read moreinvestigate Roto-Rooter remediation's claim that I have water dripping down inside my walls and Roto said I had to call my insurance immediately because it was an emergency!- that's what Roto-Rooter Remediation said. So: -I had a plumber come out, he assured me it wasn't an emergency, but he didn't have the fancy equipment Roto-Rooter Remediation had. -then I contacted James Jones of SERVPRO. The next morning he brought Jeff Simmons, his manager with all the equipment Roto-Rooter had and then some! They assured me it wasn't an emergency, I saw the meters and gadgets and believed them! Bottom line: -you can trust these guys! - they saved me!!! They didn't charge me a penny. I offered because I was so grateful!

I can't thank this Servpro team enough for walking us through such a stressful situation. Everyone…read morewas super caring, very informative and answered all of the million questions we had throughout the clean-up and re-build process, especially with the insurance side of it. We now know more about prevention and being more prepared if we ever get another storm like this again. You can tell how much they care about not just doing a great job but about their customers as well. Our newly renovated basement is back thanks to Servpro! Highly recommend calling Team Lutz, will not hesitate to use them again but hopefully won't have to!!

Last July I had to file a homeowners insurance claim with my old insurance company Encompass…read moreinsurance for a pin hole leak in my hot water pipe . It destroyed my finished basement. I thought it was fine but last month I went downstairs and noticed a paint bubble in the paint under a section of drywall in my ceiling down there. After further inspection I noticed that they did not replace the section of encased wood they cut out because of needed mold removal. also they did not re wrap the air duct behind that drywall as required by PA building code. Before my Lawyer files a civil suit in court seeking damages I would like to give them one last chance to fix it at no cost to me . The damage is a result of improper repair by the company the address I have is Mark Steigerwald Claims Service Consultant PO Box 660187 Dallas, TX 75266-0187 518-480-2823 Toll Free 800-588-7400 extension 5184802823 mark.steigerwald@ngic.com I have lost access to use the space because of this improper repair as I am afraid mold will grow now and I am not in the best health condition and if mold does grow from as a direct result of the improper repair my health would drastically worsen. I am adding this bad review here also because Miller restoration is the company that acutally did the repair and they did it inproperly thus the new damage is a direct result of them not doing the work correctly.

The folks at Miller were extremely professional and easy to work with. Phil (the owner) and Steve…read moreF. were very helpful. Steve came out promptly and assessed the damage. Equipment was set up and monitored regularly to mitigate the damage from my hot water heater leak. I will gladly recommend them for your restoration needs.

The owner Paul, very sketchy guy…read more they wont quote pricing they will show up with one goal, maximizing and insurance claim they do really shoddy paperwork, which leads to their claim being rejected at which point Paul Messa will email you the bill, threaten to lien your property and become a debt collector the other reciews are fake this company is predatory you've been warned - all scare tactics 0 professionalism or actual moisture repair services

Be cautions. This company came with a high scare tactic. Everything had to be removed: floor to…read moreceiling. A 'clean chamber' needed to be installed. Two contracts ready for me to sign and they would have a crew the next day to rip everything out. The line was "your insurance company will pay for everything". Not true. Insurance will cover 'approved expenses'. Take your time in signing any contract. We did not hire this company because of the over-the-top sales pressure.

FastPro came to us at a very challenging time - after a house fire. The contractors they brought…read morein did quick and fantastic work, and we would definitely use again. Only issues were some poor communication at the start of cleanup, the most emotional time of the process for us; and some billing problems at the end - we had the help of a public adjuster, but it's important to keep good records. Our first time with anything like this, relatively small, thank God, we had a LOT to learn. If it's your first time, too, be prepared for it to be a LONG process, even if it was a relatively small disaster. Our adjuster warned us that it could take 4-6 months. For us, work was all but complete in a little over 2 months - last job finished 6 mos after fire following 3 month pause for insurance supplement to come through and holidays. Took 2 weeks for for adjuster and insurance to coordinate inspection, insurance company to release settlement funds, and crew to get in to start cleanup. Keep in mind, this was FAST - it usually takes longer. And last billing issue was not resolved until 7 months out. After the bumpy start, staff from FastPro and subcontractors were kind, helpful, and most importantly got the job done well and in a reasonable time frame and they did a very thorough job!

My experience with the FastPro packing team is without compare. Their care of my belongings,…read moreattention to detail, efficiency and communication are of the highest level of professionalism. Thank you, FastPro. G.E. Gibbs

Panic set in when I saw water in my basement that was beyond my shop vac. Starting googling…read moreremediation services near me. Called Safer Home as well as 2 others. Safer Home gave me an immediate price and arrival time. BTW, one other does not give estimates over the phone. The other was a national chain and uses AI. Got disgusted with all the questions and hung up. Michael showed up and presented his ID at the door. Assessed my needs in 1 minute and got to work. He did an outstanding job and tried to pinpoint my area of vulnerability. When you need someone ASAP in a crisis like this, I would only call Safer Home. They are professional and trustworthy. Am already speaking with them about follow-up resolutions. Thank you!

They were very misleading on services they provide for what they charged. Avoid . They were to…read moreclean up after a pipe leak. They wire bush floor and sprayed anti microbial. Floor was still stained and they said walls were not included in the scope.

I own a rental property in Langhorne that got extensive cigarette smoke damage although the lease…read moreclearly states no smoking. We had a family moving in quick turn due to relocation before we new about this damage. He has young kids and was worried about air quality ofcourse. Called Servapro and they had someone out there next day for a quote and the following day for a major cig smoke damage service. Jerome Counts was our service provider and was AMAZING. Extremely thorough and kept me in the loop at all points as the home owner of a rental property who lives far away. He then followed up on his own the next day to see how the smell had improved in-person and talked to my tenant to ensure he was happy and gave him next steps/tips to further improve the smell. I even called Jerome after he spoke to my tenant to get his honest opinion and had no problem extending the extra courtesy of looping me in! HIGHLY recommend them!!! JEROME COUNTS!!! my hero lol

Without a doubt, the finest experience we have had with a repair/service company in over 40 years…read moreof home ownership. Michael Mitchell was prompt, courteous, responsive, and so very kind. What a gem of a person and a worker!

They did an incredible job! Fred and Chris were top notch and got the work done quickly and…read moreprofessionally. 10/10 would recommend

Chris was fantastic to work with and went above and beyond our expectations! He assisted with and…read moreinsurance claim estimate for water damage in a basement and was very flexible and professional (and patient!) with providing estimates and adjusting the estimates as needed. He even reached out to the insurance adjuster directly to ensure everything went smoothly. Would highly, highly recommend!