To Whom It May Concern,…read more I am writing to formally dispute the $299 tank removal fee and the $119 service dispatch fee that were charged after I canceled my AmeriGas service. I initially contacted AmeriGas to establish service and schedule a propane delivery because my tank was completely empty. I spent approximately 3 1/2 hours on the phone simply trying to reach someone who could assist me. After finally speaking with a representative, I was informed that it would take 2 to 3 weeks before my tank could be filled. I explained that we were completely out of propane, which meant we had no hot water and no practical way to use our gas appliances. Despite the urgency of the situation, no reasonable solution was offered. Because AmeriGas was unable to provide timely service for an essential utility, I had no choice but to obtain service elsewhere and request removal of the AmeriGas tank. I was shocked to later learn that I had been charged a $299 tank removal fee and a $119 service dispatch fee. It is unreasonable to expect a customer to pay hundreds of dollars in additional charges after the company was unable to provide propane within a reasonable timeframe. Those charges are outrageous. Was on hold for over an house to dispute charges! Stay away from this company!!!!!!! Run!!!!

We canceled our Americas account for our vacation home in Bartlett. We just received an invoice…read morefor a "service dispatch fee" of $119.99 and a "read gauge or meter fee" of $49.99. We I called and spoke with a customer rep she indicated that the service fee was for removal of the tank. I advised her that this is a condominium with a building tank and the tank removal fee could not be correct. She agreed, sent me off to another person who advised me that the fee was for the tech to shut off the gas line ("so that no one else could use it"). So, the customer is charged so that Amerigas does not incur any expense. Great customer service. So, if you an alternative for propane in the North Conway area, my advice is to stay as far away from Amerigas as possible.

Generally good and reliable. Had some hiccups over the years but we're handled by the management…read moreonce brought to their attention.

Everything and everyone is first rate. Truly the best company to work with. From the service…read moredepartment to the delivery all is great.

Just moved to the area and needed to find a new oil and propane dealer. After calling around to all…read morethe local companies I went with Rymes. Not only did they have the best pricing but when speaking with Andrea and Russ from the office and the delivery man I know I made the right choice. Very professional and knowledgeable Will recommend to everyone I know

If I could put no stars I would! This is the worst oil company my family has ever dealt with! They…read morenever brought my oil, and when I called to figure out why, they hung up on me twice! Then I spoke to the owner Jim Rymes.... and now I understand why his employees don't care about their customers, cause he doesn't! He was extremely rude, disrespectful and narsasistic right off the bat! They discriminate again anyone on fuel assistance! Save the trouble and go with a different company cause this company treats you like garbage if your not paying cash! Oh ya and did I mention they tried playing the victim?! Left my family without heat the day before thanksgiving!!! Shows you what type of company they run!

They suck always over 2 weeks out called with 20% left in the tank it ran out by the time they…read moreshowed up then the disconnected the line and said we were out of propane when they delivered it and we would have to call them to have it reconnected. they are so F$&! Rediculas if the showed up after a week it would have been fine I called them and got a call center overseas and they told me if I wanted it faster it would cost an extra $300.... holy crap it only costs 180 to fill it really ....they are such a scam

Absolutely terrible customer service. Entitled drivers will park in your space to service the…read moresurrounding customers as to not have to move the truck. I have kindly asked for this to stop. In person and with a call to the office. Of which neither have been effective. "Yeah, no problem" would have pacified the whole situation. But their millennial drivers are so entitled to actually debate it. Who parks a service truck knowingly in their customers spots?? They have previously, completely blocked my driveway to fill the neighbors tank. Again, when addressed an argument ensued. Disrespectful and and ignorant adequately describe this company... add it to the other reviews

Beaupre installed our propane tank 11 years ago and just installed a propane gas log set into our…read morefireplace. Neat, polite and efficient. They return calls and show up when the say they will.

From the owner: Beaupre Fuels is a family-owned heating oil and propane company proudly serving Biddeford, Saco,…read moreOld Orchard Beach, Kennebunk, Wells, Scarborough, and surrounding Southern Maine communities since 1947. We specialize in reliable heating oil delivery, propane delivery, kerosene, tank monitoring, heating system installation, furnace and boiler repair, preventative maintenance, and 24/7 emergency heating service for residential and commercial customers. Our experienced team is committed to dependable fuel delivery, competitive pricing, expert HVAC service, and exceptional customer care to keep Maine homes and businesses warm year-round. Located in Biddeford, Maine, Beaupre Fuels has built a trusted reputation for quality heating services, fast response times, and personalized local support for more than 75 years.

NON-responsive after customer service promised callback directly before end-of-day…read more.. NO callbacks or reconnect after several attempts? need of boiler replacement ... so not small job either... DO NOT recommend!

Came and delivered oil after I asked for them not to. Then they said it was my problem and gave me…read morea lowball offer for $.10 off per gallon. So they want me to pay for something I didn't ask for on an $1100 bill now $900. Seems backwards. They acknowledged they received my email not to fill with plenty of notice and ignored it. This company seems pretty shady and now they also enrolled me into a finance program without discussing anything with me for the following year on top of the $900 bill. No one will return my calls. ‍ guess free oil.

We just installed a generator, and the company we had contacted for propane on the day of the…read moreinstallation simply didn't show up - despite our being told that the propane would be delivered "first thing in the morning." They supposedly had an emergency. (See below about how fast they returned my call when I cancelled their service.) I contacted Waltz in a panic and, once they ascertained that we owned our tanks, they were able to get to us the same day and within a few hours and, after ensuring that everything was as it should be with our tanks, filled the tanks. I want to add that - as opposed to the former company, who did not respond to my emergency call inquiring as to where they were and ONLY called me back when I left a message saying they were no longer needed (and they called back seven minutes after *that* message) - each and every time I called Waltz & Sons the calls were answered promptly and courteously and my questions answered. Although I didn't appreciate the former company's "let them eat cake" and "we'll get back to you when it suits us" attitude, I consider that now that we are customers of Waltz & Sons, everything DEFINITELY ended up all for the best! I should add that the people who provided and installed our generator said that they have had a number of dealings with Waltz & Sons and recommended them highly. In addition, months before, I had compared prices for about six propane companies with Waltz coming in as the second least expensive and the company that never showed being least expensive, so paying a TINY BIT more to actually deal with a competent and efficient company that shows up has turned out to be well worth it.

From the owner: We are a family owned and operated business specializing in Residential Propane Delivery and…read moreInstallation since 1996. We service a 50 mile radius of Buxton, ME.

Libby, W I have been with CN Brown for Almost 25 years…read more Have had decent service up till about 2 years ago. Not any more. Supposed to have automatic delivery. About 1 or 2 months ago, I had to call for a delivery because I was under 1/4 full and wasn't due for delivery. Asked them to shorten times between deliveries because I, more than once, had to call because I was way too low. Was told they would change schedule. That happened on next delivery and hasn't continued. Called before 9:00am Monday (1st) to tell them the tank was on EMPTY. Expected them to do something about it. Was I ever wrong. Called again about 7:00pm and told them I had no heat and was told that I would get a call back. Another lie. I have a credit balance of about $500 or more because I pay ahead when I have the $. Do this year round so I don't get hit all winter but have it prepaid. It's 7:00am Tuesday and still no oil, no phone call, and cannot, after all these years, trust this company. I am changing to someone who appreciates a customer who never owes them any $ because it's been paid for already. Any suggestions who I should try. I want someone who is as loyal to me as I am to them. I will request whoever I buy from to use me as an example (even if it is in the Conway Sun, to warn others. Someone got to big to care.

I called C N Brown to schedule an oil delivery. When I called, I was told that they were pretty…read morebooked and that they wouldn't be able to deliver oil to me until the following week. This was understandable and what I expected. I made sure that I would have enough oil to last me up until the day that they said they would deliver and I scheduled the delivery. The day that they told me that they would deliver comes, no one shows up, and no one calls to let me know what is going on. So I called the office. I didn't get home until after their office was closed and I got the answering service. I left a message, requesting that someone would call me back. I received no call. I called six more times, each time leaving a message to have someone call me back, each time my request went unacknowledged. The next morning I still did not receive a call back! At this point I was livid! I called and requested to speak to the manager. As luck would have it, the manager, Gina, was the one that answered the phone. I explained my situation, told her that I was now out of oil, and requested that I get the delivery first thing in the morning. She informed me that she could not guarantee that I was going to get a delivery in the morning. She said this with a great deal of attitude. I asked her to refrain from giving me attitude and I told her that this answer was unacceptable. I was out of oil, it was -19C, and my two dogs, my children, and I were now freezing in our home. She said: "If you need oil so bad, maybe you should cancel the delivery and call a different company for oil." WHAT?!? What manager, in her right mind, would say this to a customer?!? Gina, in my opinion, should be fired but until then I will not be going back to C N Brown for oil. I suggest that you do the same. This company is a joke. They do not know how to gracefully handle their customer's complaints and they are not organized enough to scheduling deliveries. If you choose to go with them anyway... Don't say I didn't warn you.