Hot water heater on my oil furnace went out Sunday of Labor Day week-end. My wife and I made do,…read moreuntil Tuesday at 8 a.m. We asked neighbors for recommendations and were told that Aaron Hamilton was their "go to" for all things heating. Called in the a.m. and left a message on an answering machine. He got back to me within two hours. Scheduled a time for the afternoon and he showed up on time ready to work. Pulled apart the burner and sensor, replaced a nozzle, and fired it up. We had hot water. Cleaned up the space, answered all of my questions, and was okay with me watching him work. Excellent! I have his business card and I am now a client.

I've had Aaron Hamilton Heating for furnace services for almost four years and have always been…read morepleased beyond words. I would highly recommend their work. They are fair and great at listening and making recommendations. They are also very professional and on time and very neat. I will have them do my AC /Heat Pump next year as well. Mary T.

I'm okay with the gas service, but the website makes me want to pull my hair out. Today I couldn't…read moresubmit a form online--it kept saying my account number was invalid. (I copied the account number-for-number exactly from my accounts page.) Before, I've had fits trying to pay my bill online. I linked my bank account and it worked for a couple of months. Then, it didn't work. It tooks weeks to reestablish it. Then it worked again for a couple of payments. Now it's not working again. Argh.

we greatly appreciate the friendly and professional response to our request for service this fall…read more the installation of our system went very well and it was clear that Maine Natural Gas provides a seamless option for these pros. everyone we spoke with, from the people on site and those that engineer and administer, communication was excellent. thanks!

Worst company to deal with I have had them for 16 years , and now they send me bills or minimal…read moreusage $84.00 my yank is at 30% and I asked why they didn't deliver They said I didn't call Last year went through the same thing and they were going to deliver once a year.they said I was wrong ... they have on file my old phone number from 15 years ago and said I am only here in the summer .Geeze I have lived here for over 15 years full time year round. And be aware they charge to take the tank away when you switch companies ,unless you use up the gas . So drain the tank before you switch.I don't even want to give them 1 star but it won't post unless I do

Absolutely the worst customer service on the planet!!! Called (4) times in two weeks to the number…read moreprovided; 2 times I never got through after being on hold for an hour. The third time I got through and was told I would get a call back, nope, never happened. The fourth time I was on hold for 3 hours, connected with a representative, was told she needed to transfer me to "new customer set up" but looped me back to the same prompt system I was on hold with for 3 hours. After being on hold for another hour I was connected to a rep and again transferred to another agent, this time in Canada. I don't live in Canada. She asked me to hold and she will connect me with someone in the USA and guess what....disconnected. I've never in my life had so much trouble trying to give a company money for service. Stay clear of Rymes Oil and Propane and consequently the parent company, Superior Oil. The worst. -Mike in NH

Amazing Customer Service, Delivery drivers and competitive pricing!read more

Excellent customer service - not the cheapest ... service counts big !…read moreI guess it's one of those : you get what you pay for .

They are just so friendly and easy to do business with. I'm an elderly single woman living alone…read more During the recent power outage I had no heat or hot water. I called and they were here the same day. Champagnes is a great company and is very helpful.

Sunday morning, Dec 29th, I lost my heat and hot water after moving in to a new house, Christmas…read moreeve, that had your tanks. went down into the basement to see what was wrong and the boiler had an f4 fault code. went outside to check the tanks one was at 0% one was at 80%. I called my brother-in-law who's an HVAC tech and he said the gage that read 80% was stuck and both tanks were actually empty. called to ask for an emergency fill and they said no fills are done on Sundays and to call on Monday. Called this morning and they said because i just bought the house i need to sign up wait 72+ hours for account approval then i can maybe get on the schedule. So instead, I called Waltz & Sons down the street from me, and they had your tanks swapped out in less than 2 hours from phone call to install. So please come get your tanks off my lawn!

I have been a customer for many years, but unfortunately their customer service has consistently…read morebeen disappointing. I recently ordered 170 gallons of oil, and their online portal quoted me $471.24 (which works out to about $2.77 per gallon). That seemed unusually low compared to the local average of $2.99-$3.09, but since their system confirmed it, I placed the order. When they delivered, they were only able to fill 134.8 gallons, but instead of honoring the quoted rate, they charged me $3.09 per gallon -- over $424. This was a huge discrepancy compared to what I should have paid based on their own quote (about $373). When I questioned it, I was repeatedly told the system was wrong and was essentially dismissed. Even a manager implied I was "confused," rather than acknowledging that their online pricing system gave inaccurate information. Mistakes and glitches can happen, but the way a company handles them matters. A respectful resolution -- even honoring the day's posted price of $2.99 -- would have gone a long way. Instead, I was told my confirmation screenshot "meant nothing" and that they would not stand behind their online system. Because of this, I can't recommend ordering from them. Their online pricing is not reliable, and their customer service is unwilling to work with customers when issues arise.

We have been customers since November 2008. We are DONE with them! Their service has gone down…read morehill big time. They were always able to accommodate us within a few days of placing an order, you could reach them easily on the phone with any issues/concerns.... since being acquired by Superior Propane, they have become the WORST! I can't even call and talk to them because I am not authorized on the account, only my husband....I've been ordering and paying them since 2008!!! RIDICULOUS

DO NOT USE THIS COMPANY if you have any choice, . I moved into my new apartment on 12/1/25 and got…read morea bill on December 2nd for 123.37 for 2 days? My bill for the rest of December was around $80.00 . Rymes Superior Plus is the worst company to deal with. Customer service is so awful you never get to talk with anyone, and if you are lucky enough that someone answers They just keep telling you that they will call you back and never do. I CALL THE BBB to report them. They just do not care. I have no choice to use this company as were I live only has their tanks. I hate this company and I am going to take them to small claims court to get my money back. They steal form their customers. If I could give 0 stars I would!

Hello, extremely disappointed in the fact that within one year of living in Laconia , we have…read morecalled five times and the answering service apologized and stated that the scheduler was out sick. We are on a twenty five day rotation and for what ever reason we cannot be taken care of. Are we too small iof a fish in the ocean?? No manager or employee has called us back to apologize or accommodate us. Have to wait till Monday! Hope we don't run out of oil after day 38. Hope we can get some answers !! Art Cornellier

Leaving this review for customer service representative SAVANNA outta the Augusta branch. I…read moreappreciate everything including today's call about billing issues cause of SMART ENERGY and cause of being lied to by SMART ENERGY cause of all SAVANNA has done to help me over the past two billing cycles. I am greatly appreciative of all her help, kindness and care towards me a CMP customer. Thanks again for everything SAVANNA last month and again today!

I am very disappointed and angry with CMP. I have called and emailed multiple times. I have asked…read moreto speak with their board of directors as well. They refused to give me any contact information. My daughter moved into a home in January of this year, when she flew from Oregon to Maine to live with her father. Prior to January, they were living in my home under my care. These young girls are not seasoned renters; they are barely adults who were trying to build a relationship with Liliana's estranged father. What followed was a tragic and destabilizing series of events. Her father was arrested in March for domestic violence, and his wife moved out shortly thereafter. My daughter and I were both assured by him that he would continue to cover rent and utilities, as they had only just arrived. However, after his arrest, the court barred him from returning to his home. My daughter was a witness in the case. Since then, they have been left alone to manage the aftermath of his legal and financial abandonment. They are not responsible for the electricity as they were living WITH others. They are not responsible for HIS bill. All previous usages should be billed to the account holder. Especially since they have been told he was going to court to come back home. These young women are now scraping by with minimal income. I'm helping them as best I can with food and gas, but they simply cannot afford to be saddled with someone else's unpaid utility bill, especially one incurred before they ever moved in. But CMP put all of the usage in their name and now have slapped them with a nearly $400 bill! I asked CMP with sincere urgency and compassion to waive or remove the back charges from their account. They are not the account holders for the period in question, and holding them responsible for his bill would only further penalize them for circumstances they never asked for. They did not care at all and basically just shrugged their shoulders and said, "Oh well." If anyone has the board of director's contact information please send them this review. Or send it to me. heather.conner1976@gmail.com