My family and I have always gone to Alpine Haus for all of our ski boots, poles, helmets, and skis…read more We love their customer service, great prices, and the variety of services that they offer. Regardless if you would like to rent, buy new gear, or buy used gear, I recommend you come here before you go anywhere else. A major tip- If you're looking to rent for the entire season, do not wait until peak season because they will likely be out of many rentals by then. Be sure to start the process of renting your skis earlier in the season. However, even if they're out of rentals, they have phenomenal sales on a lot of their ski equipment and it may be a better investment for you to buy from them. I can't stress how friendly, patient, knowledgeable and helpful the staff is. They're very thorough and helpful with all of their services. Highly recommend!

Stopped in on a Saturday to look for new ski boots for my husband. They were really busy, but the…read morestaff was so friendly & courteous. I watched as the staff interacted with young children, older adults & middle aged customers. They were all so patient and helpful to the individual needs of each customer. You could tell the employees truly enjoyed working there. They had a great variety - something for everyone from high end to beginner. Their pricing was competitive & several discounts on older models.

Got my board repaired, excellent job. Nice products in the store, great presentation and Matt was…read moregreat to talk to

From the owner: Tailored outdoor gear & service dedicated to help you plan, outfit and prepare for your next…read moremountain experience. Whether its skiing, camping, or however you like to explore - we've got everything you need to get out & play! At Mountain Expedition Supply, we start by investing in your next adventure - who you are, where you are going, how you want to perform, & your budget - and pair that with custom fittings with meticulously curated gear. Not sure where to start planning your next expedition? The MES Concierge Service will curate a plan and navigate the planning and reservations for you!

For as long as we've been coming up to Woodstock and driven to Belleayre in the early 2000s to try…read moreand ski (skiing isn't in our cultural DNA), we've always breezed past Potter B. To us, it was just a ski shop: snow gear, goggles, jackets, repeat. But then, in late March '25, hubs spotted a large Teak patio sale sign. We both did a double-take. Curious, we rolled in one Sunday, about an hour before closing and let's just say, the surprise was real. The showroom is spotless. And that earthy teak scent lingered everywhere. The teak patio pieces were gorgeous- just priced a bit out of range. But we lucked out big time and scored a black metal patio set already rust-treated. A solid win. Service was outstanding. We spotted a floor model and liked what we saw. We'd asked if we could take it home- as long as they were willing to knock a little off the price for it being on display. They didn't blink. Deal done. What's more, we'd also asked about delivery since we're not far off and two of the guys delivered the set in a snap!

Had a fantastic experience at Potter Brothers. Kyle helped with the purchase, and Adam went above…read moreand beyond fine‑tuning my wife's ski boots after a day on the mountain. His knowledge and patience were outstanding. This is exactly the kind of service you get from a family‑run shop--and why we'll always choose them over buying online..

Biggest selection of bikes in Connecticut hands-down, best colors by far!! Super great service…read morestore is very clean! C a bike u like and they will have it outside for a test drive ASAP !! 3 BIG parking lots to ride through & really get an experience of the bike, u will be buying! Prices seemed reasonable as far as "Tariffs raising the prices of everything" I assume bc these bikes were here before "the tariff hit" SMH written 4/2025 All the workers here were really nice, very helpful!!

Visited for skateboarding supplies. Had lots of bicycle and riding gear. Well sorted shop.read more

Disappointed that I have to post this but my husband and I have had our skis tuned at Fatty's for…read moreyears. Unfortunately, the tune up on our skis this year was horrible. We are advanced skiers and on our first day out skiing, we found out pretty quick that our skis were railed. We could barely control them and ended up running to a tuneup store near the resort to have them checked. They could immediately see the poor tuneup on our skis and were told that we were lucky we didn't get hurt as a result. Our skis were great after the second tune up. Guess we'll be going elsewhere.

Absolutely the best! The young gentlemen there are courteous, helpful, and knowledgeable, and the…read moreowner is just fantastic. His selection is small, but he carries the very best in each price range. No need to read 1000 reviews when you have 20+ years of tested experience at your fingertips! I stopped in for a few small items before a big arctic trip and was even given advice on things I wasn't picking up there as we chatted. I can't thank this place enough. It is the customer service-focused vibe we all are missing in the days of online shopping!!

I went to suburban sports cause I had heard some good things I was looking to get a new pair of…read morekeys or to reuse part of my existing skis on a new platform the gentleman who was helping me was very patient and kind and listened to my budgetary constraints. Very helpful showed me several pairs of skis and was able to meet all of my requirements that I walked out a very happy camper/skier. Haha I would recommend mixture of price point, but willing to work with you to meet your needs. I will be back.

First off I came in to get my skis tuned and re-waxed. That's not the problem. The problem is the…read moreattitude of the employees. I did Not need them to laugh in my face because of my skis. i don't care if they are kids skis. They fit my height and everything else. They are literally why I was recommended at a different place. Plus when I called to check in on how much longer they would take, they were rude as well.

Rachael and Heather were amazing! My girlfriend and I went in to purchase skis and snowboard…read moreequipment. Rachel was extremely informative and knowledgeable when it came to finding the perfect skis and Heather helped me find the perfect boots and bindings! Strongly recommend taking a trip to Leisuretime of Southbury if you are in the market for anything having to do with winter sports! I know we will be back!!

I bought all my chemicals here on May 17th. A promo began running on the 18th. The Manager of store…read moretold me to come in the following day to get my promo of 2 free bags of shock. When I returned the employee now there would not honor it. Poor customer service all around. I do not recommend going here.

I was really happy to find out that there is an Eastern Mountain Sports in Connecticut. It was…read morereally popular some years ago when they had so many stores. Right now this is the only store in Connecticut, but one of the workers there told me that they're opening another one in Manchester, Connecticut. That's great! It's an awesome store. This store is right next to Bob's. One of the workers told me that the owner owns both stores. The Bob's side has the toilets. The workers are helpful. There's a good selection of outdoors stuff. You can become a member for free, and you get money back and coupons. There were already some Black Friday deals out. They had a sign that you can rent stuff too. Great store!

EMS is one of the few remaining store fronts to get good quality hiking gear. I recently purchased…read morea new pair of boots in preparation for hiking the White Mtns and the staff was helpful, knowledgeable, and they had my size in stock. Refund policy was clearly explained and I spent a couple days wearing my boots indoors only as they mentioned. Thanks for being such a dependable supplier of outdoor equipment!

I recently went to Rotary to get my skis tuned before a ski trip. A friend of mine recommended…read moretheir services. I told the staff member that I needed them back within a week... I received a call the next day that my skis were done and ready to be picked up! I brought my skis out to Colorado afterwards and was very impressed by the tune I received, especially for the price I paid! From now on, I'll be going to Rotary! Great quality, great price, great service.

I needed a new pair of skis, so I went to Rotary as usual. Bob waited on me and took time to…read morelisten and determine which ski was best for me. He spent as much time as I needed, answering my questions, and addressing my concerns. He's very knowledgeable and I felt very comfortable working with him. I had the chance to test the skis two days later, and they're awesome; just what I needed for my ability level. Thank you for your professional, courteous service!

I am a shoe gal, so it's rare for me to find a staff member who teaches me about options and shows…read moreme products that I would never have tried without their help. Petey in athletic shoes explained that I needed a stability shoe and chose a pair of Brooks. I haven't worn Brooks in over 20 years, having been hooked on Hoka, but these were what I needed. Thank you, Petey, and great job Dick's in North Haven.

Excellent customer service! I was shopping there yesterday (4/3/23) for youth baseball equipment,…read morewhich I know NOTHING about. Manager Dana was the first to help me locate some items. I continued shopping and perusing the necessary items that I was able to find... until I couldn't find anymore. Matt, an associate, took the time to help me locate the remaining items that I needed. There were some that he ended up having to go to the back stockroom to retrieve (he ended up going to the back 2-3 times, God bless him!). I ended up being in the store for over an hour and a half, but the experience was pleasant and well worth it. Ronan my cashier helped me close out my order with speed and efficiency. The store manager Sarah-- you have a great staff! Dana, Matt & Ronan-- you guys rock. Thank you all so much for an awesome experience and for the great customer service. This will NOT be my last trip here!