I was a new patient when I walked into Focal Point Vision-Fairhope, today, but when I walked out I…read morefelt like I had just made some new friends. The women at the front desk were very friendly, kind, and professional. Dr Enfinger was extremely polite, friendly, and skilled in explaining everything he was doing during my eye exam. He made me feel confident in the quality of care I would receive from his office and when I left, I felt like I had found a very competent, kind, and fun place to establish my eye care. I highly recommend Dr Enfinger, and his staff to anyone looking for quality vision care.

I spent a long time picking out glasses and taking photographs to decide…read more I have insurance, they looked it up in the computer, I selected my frames, they allegedly set them aside for me. And then they didn't have the information they needed, they didn't keep track of the glasses that they allegedly set aside for me, they didn't write any of the information down for me, I took photographs of even the earpieces with all the numbers on it but they did not take my measurements!!! What!!!!???? What!? I live over two hours away and told them I didn't want to come back in except to pick them up! If they needed more information, I measurement they should've taken it while I was there! They would never return my phone calls. The only way you can get through to a person is to call Premier switchboard and get transferred in because they don't accept outside calls. The best I could do is to get transferred to the answering machine which they do not reply to. The cashier did not have the fax number to fax in the prescription, said emails are not approved. She could not get the fax number for me anywhere or anytime. So I asked to be transferred to the Ophthalmologist and they had the wrong fax number. My eye doctor office had mercy on me and had to call to get the fax number and fax it in themselves! It can't be found anywhere online. Useless! Premier is Ridiculous! Horrible customer service! Not trust worthy and lazy! Doesn't pay attention to details. I couldn't get through to anybody who would take any responsibility it was a total nightmare I give up! I'm NOT working with them again. Good luck!

LeAnn in the eye glasses department was so kind and patient with my mom. I appreciated her help in…read morefinding my mom a perfect pair of glasses. Mom really loves her old glasses and hasn't had a change in a few years due to covid. also, Dr. Jackson and his staff are always great

If you want quality care, or need a miracle, you should see Dr. Zloty. I'm being a bit facetious…read moreabout miracles, but hear me out. I moved to the area from Atlanta. A prominent Eye Surgeon in Atlanta, had performed cataract surgery about 18 months before my move to the Bay Area. Before cataract surgery my vision was 20/25. Rougly normal. After Surgery it immediately went down to 20/50 in one eye and 20/80 in the other. In other words I had to be within 20 feet of an object that a person with normal vision could see from 50 or 80 feet depending on the eye. That's a reduction in vision of roughly 75%. For 18 months I spent thousandnof dollars, and endless appointments with specialists in Atlanta. Nobody could figure out how to repair the damage that had been done. Shortly after moving to the area, I met Dr. Zloty by chance. I gave him the files from the Previous Opthalmologist, and made an appointment as immediately as possible to see Dr.Zloty. Dr Zloty did one test during my appointment. The same test, using the same equipment had been conducted several times in Atlanta. Within 15 minutes, gave ne a detailed explanation of my problem. Within a few weeks and two simple procedures, I now have 20/20 vision. Dr Zloty says it will continue to improve! So was it a miracle? I don't know. But I do know that my vision has been saved because Dr Zloty had knowledge that a large team of other Doctors in Atlanta didn't have. On another note. My neighbor had surgery in Texas before coming here. She is an 89 year old widow that is very active. One of her eyes had lost all vision. She had seen other Doctors, with no results. I told her about my experience and she made an appointment with Dr. Zloty. Surgery was conducted yesterday and her sight has been restored! Sorry for the long review But, if you need help with your eyes, please consider this Doctor. I think you will be very pleased.

Dr Peter Zloty and his staff, especially Diana the surgical coordinator, alone with the staff at…read moreProvidence hospital cannot tell the truth to save their life. Outcomes, procedural processes, and what you can expect will all be a lie. Once you get there don't expect to be able to leave, they will promise you that you have ever right to change your mind but when you do your held against your will and put to sleep, or tell you anything and promise you the world to get you to stay. They aren't willing to let that money walk out of the hospital. I've had failed prk laser surgery, and failed corneal transplant with this group. Having anything to do with Dr Zloty and his staff especially Diana worst mistake I've ever made. If you wanna be violated, mislead, misguided, and after thousands spent still be no better by all means go see him and Diana. Once again if being violated and held (raped) against your will is your thing please by all means give them a shot.

I was having a "contact emergency" and the ladies at the front desk where able to help me out…read morequickly and kindly! Thank you!!

The doctors are excellent at this location. I just had the rudest most unprofessional front desk…read moreclerk "Victoria". Her attitude and disposition was horrible. To the point that 2 other customers all looked in disgust, because they experienced the same from her. She's definitely a bad representative for America's Best first point of contact.

Excellent full service eyecare and eyewear, in a comfortable and convenient location. The staff is…read morewonderful, friendly, and worked closely together to correct my vision. Dr Williams is very knowledgeable and thorough, and personally examined my eyes for the best correction. Mr Peter, performing several cross checks, ensured my corrective lenses would be ordered accurately, and helped me choose comfortable and fashionable frames. I'm so glad my friend recommended Hub City Eyecare!

I highly recommend this eye care office. All the staff are very professional & knowledgeable. The…read moreeye doctor did a great job with my eye exam. They were very helpful with selecting my new glasses. Glasses ordered & received within the week. Highly recommend this eye care Office. Thank you for your service Cindy M

Their website states they an optometrist on-site. That is incorrect. They have a room for eye exams…read morethat is not in use due to no eye Dr at this time. That being said they do have some nice glasses and friendly staff.

Very nice staff and Doctor. Easy to schedule an appointment, they offer text reminders, and the…read moreoffice is very clean. The doctor was super friendly and even offered to check out my hubby when he came to help me pick out glassss (even though it was well past closing time).

Dr. Turner hurt my eyes to the point that I cannot walk without a walker. When he took measurements…read morefor my cataract surgery he forgot that I had had LASIK surgery 20 years prior and said lens measurements would have been different. He said the double vision should subside; it didn't. Two weeks after surgery I fell and broke my neck. Seven weeks later, I fell and broke my back. He tried to correct it with glasses, but they didn't help. After many months he finally agreed to redo the surgery in my left eye; the redo of the left eye has helped, but I told him I was still having double vision in my other eye. He did a laser procedure to break up floaters in my right eye; it didn't help. Still had funny, distracting dizzy, bad vision. After healing from a broken neck and back, I still needed to use a walker because of the bad vision in my right eye. I fell again, while up on the walker and broke off the top of my humerus bone. I have pleaded with him to do a redo of my right eye because that eye still had the lens with the original wrong measurements. He refuses to correct any more of his mistakes. He is a good surgeon for cataracts ....until he refuses to correct mistakes he made. It is like he doesn't believe me that I am having problems with the other eye too. Now, he said that I should get another ophthalmologist. I am really disappointed in him. Forgot to mention that with my original he said that measurements would have been different for the replacement lens had he remembered about the prior LASIK surgery.

First class Doctors and Staff. Pre appointment and actual appointment were seamless and…read moreprofessional.

There were two open afternoon appts for Dr. Gross. I scheduled a week out for my daughter and I on…read morethese spots. We both work, so these afternoon appts were the only ones that would work for both of us. The clinic called multiple times to get us to move to a time that was not conducive to our schedules because Dr. Gross wanted to keep his afternoon open. Then do not post open appointment times if you do not want to see patients at that time. The days and times suggested did not work for our schedules so unfortunately, we will have to seek care elsewhere that will actually honor the appointment times that they offer.

My experience with the eye doctor was okay; however, the staff was a completely different story…read more After my eye exam for contact lenses, I was informed that it would take a week for my trial contacts to arrive. I called a week later and received the runaround from the receptionist on the phone. I left a message, but my call was not returned. I had to call back and request to speak with the practice manager just to get an update on the status of my contacts. When I asked for the owners' email addresses, she could only provide one, claiming she doesn't email the other owner very often and couldn't find their email address. Is there really no way for a customer to discuss service issues with an owner? While the doctor was professional, the staff was not. Overall, the visit felt very overpriced, extremely complicated, and unprofessional.