Had a minor accident and called and he said come in a hour and issue was squared away same day very…read morehonest dependable business very nice and good with taking care of business in a timely manner highly recommend

Paid Chris $2000 to fix had my car over a year they never did anything and refused to pay me back.read more

I was in Michigan helping my sister when my truck broke down. I called Fellows and Co they were…read moreable to fix my truck same day. Awesome service. Awesome team. Price was very reasonably priced I was actually shocked it didn't cost more. Super helpful definitely recommend if you have car care needs give these guys a call.

I love that they let you know what needs to be fixed before they do any work. They are able to get…read moreyour car in right away and they do the work in a timely manner. Also if you don't have the money at time of service you can finance it!

These people are fair priced. The customer service is excellent they work on my cars and I have…read morenever been dissatisfied

I have been using this shop for many years now. I keep coming back because they are upfront and…read morehonest with me. I have never been pressured to have more than was needed done. This is a great family run business that treats you the way you deserve to be treated.

We needed to replace our radiator. The guys up there were very friendly and helpful. We got our…read morecar repaired and back to us in less than 24hrs. The price was reasonable as well! Good prices, good customer service, and fast turnaround! I don't hope to need their services again anytime soon; but if I do, this will be my first place to call!

RUDE!! RUDE!!! RUDE!!! Made an appt for warranty work was told on the phone it would be 30 dollars…read moreand they would thoroughly look over the vehicle and do any work under the warranty that was needed. My husband took the day off work to bring vehicle in and when he got there to drop it off the owner said absolutely not I won't do any warranty work because it takes to f@#$ing long to get paid. When my husband questioned why they would take an appt for warranty work if they didn't do the work he said I don't care what any other employee told you over the phone I'm the owner and I said no so get out of here. What type of business owner behaves this way?! Customer service from the owner was the worst experience we have ever encountered at a business. I personally would never recommend this repair shop to anyone!!

Super honest with detailed estimates. Very nice people. Will not go anywhere else in the future.read more

Over priced place, the highest out of three quotes. You can do better, I saved a lot just by…read moregetting other quotes. It's real simply and makes a difference with little effort.

So happy to have found a place where both of the men who helped me were kind and honest…read more I struggle with anything to do with my car as a woman because it often feels like no matter how much I know, any man I talk to will try to find a way to take advantage of me or my money. I didn't feel that way for one moment at Tom's. Not to mention, they helped fix my tail light at no cost. They were honest, transparent and incredibly nice. I recently moved back to the state and I am incredibly grateful to have found a place I trust and so quickly! I will certainly be referring everyone I know here

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Very professional, quick service. Very reasonably price for the work I had done to my exhaust…read moresystem. Definitely would recommend and I would return for any work in the future

most honest and reliable . Go there for 13 years. experience and excellent work. Reasonable price…read more Stand behind there work.

I took my husband's 2023 Traverse in to Straubs Auto on 9/17/2026 for the drivers side headlight…read moreassembly to be replaced. They finished the same day, explained what was done - charged a fair price. They were kind enough to explain what may be under warranty from the dealer. Great service, highly recommend. Thank you Straub's!

My entire family uses Straub's Auto and we are always thrilled with the service and friendliness…read more Cindy and Kyle go above and beyond to help their customers and solve their car or truck issues. I wouldn't go anywhere else. Thank you for being such a valued part of the community and an ethical and respected business.