Tom's Collision is not worth the anxiety and aggravation. Even though they did a decent job on the…read morebody work of my 2018 Ford Fusion, they did not finish the engine in over 14 weeks! I have no doubt it would have been longer had I not stopped by in person and told Chris I would be there on Friday, July 11, to pick up my car, whether I drive it out or tow it out. I had AAA and another collision shop standing by. In March, right after my accident, Chris asked me what I would be willing to pay to have my car fixed. I gave him a figure, and he underbid that. (I did not have collision on my insurance at the time.) He asked for 80% up front and I paid it. He promised to have my car done by the end of April. He was making my car a priority. I was healing sprained hands and didn't go back to work until May 12. On May 9, Chris said the parts were painted but still had to be assembled. Give him one more week and he'd cover the cost of the car rental, which sounded generous, but then all the delays and deception began. It was one excuse after another. Tuesday, July 8, when I stopped in, I demanded to see my car before I left. It was buried behind a row of other cars in his lot. The hood was one piece (the damage had all been on the passenger side front), but there was no grill or headlights. It didn't look like much was done and I wondered how he was going to finish this by Friday. Of course, he didn't. He found a broken part behind the radiator and had to order it from Fords. Monday he would take it to Quick Lane for a front-end alignment. The Quick Lane mechanics found a broken control arm on the passenger side that Chris had not noticed! I paid $1,000 for the control arm and the alignment. I picked up my car at Quick Lane to find there was no AC! In this heat? Are you kidding me? I drove to Tom's Collision to collect the promised reimbursement for the last month of car rentals (8 weeks!), which he honored. Could I bring it back when I have a couple hours? No! He had 14 weeks and didn't get it done! I took it to Gorno Ford to fix the AC and paid again for these parts and services I paid to Chris up front in March. Meanwhile, I was back at Enterprise renting a car. Chris reimbursed me for the AC, but not without resistance. I thought maybe my first mistake was not checking reviews on Google before I accepted Chris's offer. Boy was I right! There are 50 reviews out here, and most of them are 1 star. He delays and deceives all of his customers and thinks he's doing us all a favor! He told me once, "My problem is I have too big a heart." Is this man living in the real world? What customers want is for a company to do their job with excellence in a timely manner and charge a fair price, not pity and the semblance of charity. When I picked up my car from Gorno's this afternoon and stopped in Tom's Collision for reimbursement for the 9th week of car rental and the AC Chris never finished, he started showing his true colors. He resisted. I demanded. He finally gave me a check for the AC but refused the car rental. He said, "I'm not the one who crashed my car!" There it is, Folks. Take your business elsewhere for your own peace of mind and for a job well done. Tom's Collision cannot provide that. And if Lyon's Towing recommends Tom's Collision, like they did to me, tell them, "Shame on you!"

Great experience out of a bad situation. It's never good when you have to spend money on auto…read morerepairs but the experience working with Chris at Tom's collision was all that you would hope for. Great work, a fraction of the cost of their nearby competitor and very personable experience beginning to end. All the reasons to support local Mom and Pop shops.

These people are fair priced. The customer service is excellent they work on my cars and I have…read morenever been dissatisfied

I have been using this shop for many years now. I keep coming back because they are upfront and…read morehonest with me. I have never been pressured to have more than was needed done. This is a great family run business that treats you the way you deserve to be treated.

We needed to replace our radiator. The guys up there were very friendly and helpful. We got our…read morecar repaired and back to us in less than 24hrs. The price was reasonable as well! Good prices, good customer service, and fast turnaround! I don't hope to need their services again anytime soon; but if I do, this will be my first place to call!

RUDE!! RUDE!!! RUDE!!! Made an appt for warranty work was told on the phone it would be 30 dollars…read moreand they would thoroughly look over the vehicle and do any work under the warranty that was needed. My husband took the day off work to bring vehicle in and when he got there to drop it off the owner said absolutely not I won't do any warranty work because it takes to f@#$ing long to get paid. When my husband questioned why they would take an appt for warranty work if they didn't do the work he said I don't care what any other employee told you over the phone I'm the owner and I said no so get out of here. What type of business owner behaves this way?! Customer service from the owner was the worst experience we have ever encountered at a business. I personally would never recommend this repair shop to anyone!!

I was caught in a bad situation last week. Away from home…read more. and in need of a repair ASAP. SCOTT and his sister Nicole.. as well as other employees helped me right away. They made the time to do the repair I needed.. saved a terrible happening on the road.. if the repair was not done right away. I was given a good explanation of what the problem was.. was helped as soon as the car they were working on was done.. the price choices were explained.. as well as options why to pay more or less.. up to me. I felt total trust with SCOTT.. and would go back to them again.. when in the area. As I live in Van Buren Township/Belleville. The problem was fixed.. my car is running great. And I am extremely happy!! Thanks everyone!! Sincerely! Karen

Over priced place, the highest out of three quotes. You can do better, I saved a lot just by…read moregetting other quotes. It's real simply and makes a difference with little effort.

So happy to have found a place where both of the men who helped me were kind and honest…read more I struggle with anything to do with my car as a woman because it often feels like no matter how much I know, any man I talk to will try to find a way to take advantage of me or my money. I didn't feel that way for one moment at Tom's. Not to mention, they helped fix my tail light at no cost. They were honest, transparent and incredibly nice. I recently moved back to the state and I am incredibly grateful to have found a place I trust and so quickly! I will certainly be referring everyone I know here

I'd like to share my recent experience at Tom's Family Auto, which began on the morning of Monday,…read moreOctober 13, 2025. That morning, I called the shop to ask if they could assemble a set of struts and replace a CV shaft on my truck. I was told it was no problem, and they began working on the struts. About an hour later, I received a call that they were "finished" and ready for pickup. However, when I arrived, I was told only one strut was complete, and the rest of the crew was out to lunch. The person behind the desk told me to go ahead and take the one strut and begin the work myself, so I did. Upon returning to my truck, I noticed the assembled strut was visibly crooked. I brought it back for correction and picked up the second strut. I assumed everything was resolved at that point, but after installing the struts, I discovered that the driver-side strut was seized and would not compress. It was now late, so I had the truck towed back to the shop for repair and to address the frozen strut. The following day, I called to check on the status of the repair. I was told the strut could be realigned, but I was met with a very poor attitude from the staff and was told I "shouldn't watch YouTube videos to work on my truck." For the record, I had been following manufacturer Technical Service Bulletins and Bilstein's official instructions, I'm also an FAA licensed aircraft mechanic. The next day I was informed the truck was "ready and aligned." Since I was at work, my mother went to pick it up and I paid the bill in full. That evening, when I inspected the truck, I discovered that the front sway bar was missing entirely -- it had not been reinstalled and was still in the bed of the truck, along with the mounting hardware. It had been left lying next to where the strut was they fixed. Despite this obvious omission, the shop had released the truck to my mother, claiming the work was complete and the truck had been aligned. To be clear: They gave us back a vehicle, declared it aligned and finished, despite it missing a 4-foot-long piece of suspension that was clearly provided and noted. There was even a written note in the cab and verbal instructions given on the phone regarding the sway bar and its hardware. These were apparently ignored. I returned the truck that night and left the keys in the drop box. The next morning, I called to ask what happened, and was told that the mechanic who started the job went home, and the person behind the desk -- who I'm not even sure is a certified mechanic -- had "finished" the job. I was later told the sway bar would be reinstalled, but that no new alignment was needed. I have serious doubts about this, given the work that had been done and undone at that point. Not surprisingly, they failed to install my skid plate as well, which was still laying in the bed of my truck with it's hardware when I arrived home from work. At no point was I offered any compensation for the extra day without my truck, the inconvenience of having it towed, or the serious issue of the vehicle being released in an unsafe condition. I was still charged $800. This experience showed a lack of communication, poor workmanship, disregard for safety, and unprofessional behavior from start to finish. I cannot recommend Tom's Family Auto based on this experience. My family and friends will no longer be using this establishment after being loyal customers for over 20 years.

Very professional, quick service. Very reasonably price for the work I had done to my exhaust…read moresystem. Definitely would recommend and I would return for any work in the future

most honest and reliable . Go there for 13 years. experience and excellent work. Reasonable price…read more Stand behind there work.

My entire family uses Straub's Auto and we are always thrilled with the service and friendliness…read more Cindy and Kyle go above and beyond to help their customers and solve their car or truck issues. I wouldn't go anywhere else. Thank you for being such a valued part of the community and an ethical and respected business.

I have used Straub's for 16 years along with members of my family. They always do a great job at a…read morefair price. I trust them completely to be honest and give me good advice about my cars. I feel blessed to have a business I can trust and depend on to keep my car running smoothly. They are more than a car repair business to me.

Tony was very professional and the service was so quick! My jeep needed a rear tail light and he…read morefixed it no issue!

Fair price and honest service. I was able to bring my own parts, which saved me money. They're…read moretransparent and don't try to push extra work. Definitely a shop you can trust.