Dropped in with no reservation and rented two gravel bikes for the day. My gf and I rode 12-13mi…read morehad a picnic and came back. The river path was great and the weather was beautiful! Would recommend IMT.

I'm extremely disappointed and frustrated with how my order was handled. I placed an order for a…read morehighly anticipated product, received a confirmation, and was fully expecting delivery. Only to be told later that it was "canceled" due to some so-called inventory mix-up. This is completely unacceptable. Once an order is confirmed, customers should be able to trust that the company will honor it. Canceling after confirmation shows a serious lack of organization and respect for your customers' time and expectations.

Eric was the Cashier that helped me out. Fantastic customer service. Miss placed my Bike then was…read moreable to locate one that was already built and he put Gel in my tires and helped get a bag for my Girlfriend. Outstanding customer service. Eric was very apologetic which we understood accidents happen. You have our business Thank you Adam

Thank you, bobs bicycles…read more When issues arise, this bike store will work with you and ensure you are a happy customer. I appreciate this bike stores management and I do recommend them to local customers.

Bikes and Brews is a very unique shop and offers a cool vibe for you to enjoy while getting work…read moredone on your bike. Coffee is equally special. Andrew is a great guy. He and his crew are SUPER knowledgeable and experienced in the e-bike and bike world.

Insanely good coffee, amazing customer service, and very fun atmosphere. I wish I could give 6…read morestars.

The sales team and the bike technician (Richard) did an awesome job in installing my Colnago…read moreArabesque threaded fork.They took the time to hear what I wanted done and they completed the job in record time!!! Each and everyone was so professional, courteous and diligent... I couldn't be happier. God bless you all

First bike that I've purchased in 25 years. My son recommended that I go to this store. He's a…read morelongtime customer. Kelsie was absolutely great! I appreciate the kindness and understanding. The service was spectacular. Also, thank you Jake for all that you did! If you need help with a bike or looking for a new bike, this is the place to go. Don't look anywhere else! Thanks again! Craig.

Amazing bike shopping experience, guy that helped me was super chill and knowledgeable. Let me take…read moretwo different bikes on a test run. Adjusted the seat for me or had them cut some of it off. Overall very happy with my purchase of bike.

Great place to rent and central to the Greenbelt! Easy check in and rental process online.read more

I was in town to compete in the Ironman 70.3 Boise race on July 25, 2026, and needed to have my…read moreCanyon bicycle tuned up before the event. Antonio and his team provided outstanding service and took excellent care of my bike. It performed flawlessly throughout the race, and I could not be happier with its performance. Thank you for helping make race day a success.

I had an experience there earlier today that left me in shock.. I briefly parked there to run in…read moreand out a near by business that maybe took 7 minutes if not that to do. When I came back some elder lady left a note on my car and was standing and waiting outside for me to return to my car. When I came back she proceeded to yell at me. I thought that was absurd. I think this immature and they should've handled it in a much better way considering that they probably need a larger customer base

Best customer service, quality bikes, friendly staff, top notch! I can't say enough of how…read morewonderful our experience was. Great affordable family activity.

We had a Sunday morning free in Boise before having to leave later that afternoon. We decided to…read morerent e-bikes and explore the green belt. Although we were initially a little confused about where to go after making the reservation online, once we got ourselves there, the service was stellar. We were warmly greeted, our bikes were staged and at the door, ready to go for us when we arrived. Neither of us had ridden an e-bike previously, so we wanted to make sure we know how to operate the electronics. All of our questions were answered, and we enjoyed a little chit chat as well before hitting the pavement. Upon returning, it was more of the same. Completely seamless. It really helped make our very brief visit to Boise a memorable one. Thank you!

Long story short - took a new e-bike here to have it worked on when a noise that sounded like it…read morewas coming from the motor started happening. Took it in 3 times and kept saying it wasn't coming from the brakes but technicians kept working on the brake. Last time we picked up the bike we were told they couldn't replicate the noise and couldn't assist any more. Rode the bike and the bike sounded worse. Immediately took it to Reed's Cycle in Eagle and they fixed the brake job AND got a new motor ordered under warranty from Specialized. Spoke to Specialized today and will never recommend George's Editing review after George's reply: We had a specialized rep personally reach out to us after working with Reed's. We now have a new motor being installed. Regardless stand behind my previous comment that the customer service and overall attitude was not professional.

As a senior with diminishing leg strength, neck hardware, and lung issues, I decided to replace my…read moreSpecialized Turbo Levo SL Comp Carbon mtn bike with another, lighter ebike. Frank helped me look us the Specialized Creo 2 Comp 5 ebike online and assisted with ordering a model with my specifications. Once it arrived, George's service department assembled it and adjusted all the dimensions to match my non-ebike road bike. They spent time explaining all the functions of the Creo 2 and, not exaggerating, they were truly excited for me. Cole, the service manager, has been very helpful, as always, instructing me with the process for having them box my Levo for shipment to a buyer. They're truly a multi-service shop and a very friendly staff. I have had exceptional service for the past 9 years and intend to take advantage of their skills and friendship for the remainder of my cycling career.

I had such an amazing experience at Boise Bicycle Project! I came in expecting a simple fix, but…read moreETHAN went above and beyond to help me with more than I even realized needed attention. He was incredibly knowledgeable, patient, and genuinely took the time to teach me along the way instead of just doing the work and sending me on my way. I left feeling not only confident in my bike, but also more informed and empowered as a rider. It's rare to find someone who is both skilled and so willing to share their knowledge. Ethan made the whole experience welcoming, comfortable, and actually really enjoyable. I can't recommend Boise Bicycle Project enough! This is the kind of place that truly cares about people and the biking community. Thank you again Ethan! - Carly Rapp

Great place to fix, upgrade or build a bike if that's your inclination…read more Often very busy and under thanked staff but they do so much to help as many people as they can.