Courteous, professional staff who were ready to listen and assess my symptoms. I also appreciate…read morethat they were willing to refer me to the Emergency Room after realizing that my symptoms were more serious that what could be properly diagnosed at an urgent care.

Great staff and very clean establishment! Very friendly and attentive to my 4 year old while having…read moreto visit on the 2nd day of vacation! Got us in and out in a breeze! The 2 working up front, (middle aged male and lady, maybe..in her 60's?) were absolutely phenomenal! Thanks for making us feel welcomed and taking time with my daughter to make it a great visit! Highly recommended facility whether you are a local or just visiting!

Refused to accept Medicare supplemental insurance. We had pay the supplemental amount, wait for…read moreMedicare to pay, then ask for a refund for the amount we paid.

DO NOT GO TO THIS URGENT CARE. I am a physician and was vacationing with my wife in TN. She…read moresprained her ankle and went to this urgent care. This urgent care has refused to bill our insurance company and has failed to return numerous calls. Our care is fully covered if they would just bill the insurance company. We reached out to our insurance company and they are trying to get a bill from WellKey are reporting them to medicare. The care itself was ok. At present we are stuck with a $400+ bill that should have been completely covered but has not been paid because someone was too lazy to file a claim.

I emailed this directly to covenant before I even drove out of the parking lot. I hope this really…read morespeaks to others out there about the incredible experience and quality of care i received at LeConte. Dear Covenant Health, I just discharged from the emergency room at LeConte in Sevierville. I was treated under Dr. Cullen Copeland submitting myself after suffering two long months of pretty intense and severe persistent shoulder pain after a car accident. The wait time was basically non-existent to even be seen and placed in a room to receive treatment. Your entire staff from the receptionist that checked me in all the way up to the doctor that oversaw everything were absolutely 100% professional, undoubtedly respectful and completely went above and beyond when it came to actively listening and responding to any voiced concerns. I am absolutely just beyond grateful for the entire opportunity to be treated at this facility. I saw it had 2.8 stars on yelp but was hoping i would be appropriately treated and decided to go anyway. I mean, it was more than I could have even known to ask for!!! Even the experience of literally not having to get out of bed for the imaging ordered (x-ray) was really new and surprising and really nice! I've not ever seen an x-ray machine that basically didn't need an entire room for housing and didn't require me to get up and go to it. The nurse who later arrived with my discharge papers was so respectful and allowed me to not only voice my concerns but when I asked to speak with the Dr again because I didn't fully understand the discharge paperwork, she immediately snagged him from his untold continuously busy day and he was amazing in how he not only listened to my concerns but even literally saved me truth be told--untold amounts of money!! He, who i'm sure was simply just operating as he normally does, went above and completely beyond what I arrived there expecting!!! Once he explained everything i was so so grateful he did just exactly what he did. While it would have been just stellar all the way around to have him be the one to explain the for-the-moment diagnosis so that I could ask questions etc, I do recognize that is absolutely just kind of silly to expect with all of the duties he has being in his position and how busy he must certainly stay as your ER physician! He was literally looking out for me even when I didn't even know how or that he had even considered the entire visit that far out and down to that level of detail!! However he let me speak, heard me out fully and wait patiently and very respectfully, I feel , for me to ask all of my questions. he didn't interrupt or really act anything other than just completely professional. After I had voiced my initial confusion he explained everything to me. I just cannot stress enough that He is not only a brilliant physician, but an absolutely genuinely empathetic and caring human being. I had no clue that he was truly doing me a humongous favor by referring me to primary care instead of ordering an MRI. He even explained what I was basically going to expect in my treatment moving forward after I am established with a pcp! I literally walked out of that department just beyond grateful for your staff. I mean I am just so ignorant i guess of the world they function in everyday, that I had kind of ridiculous expectations going in literally to the point when Dr explained how he had saved me $5,000 OR MORE because my insurance would absolutely not have covered an MRI in the ER, I was finally able to see just the smallest glimmer come from what I feel confidently, is really and truly just an exceptional, empathetic, caring and downright incredible emergency room department staff. I simply can not express truly how not only BEYOND impressed I am but how deeply grateful I am for such an incredible experience being treated by such amazing people. I will leave this review or something very similar with five full stars on yelp for this er. I mean, you guys beat the UT hospital ER by a mile. I mean comparing the two experiences...it's just not even close!!! Thank you truly, Please show your staff how much you do appreciate them, because they absolutely deserve it if this is how LeConte does things on the daily. Wow!! Best Regards, Sk 5/23/2026

Hubby had a cardiologist visit, with Roger Riedel, MD…read moreInterventional Cardiology Covenant Medical Group. He is outstanding. On his way back to work he stopped off at their cafeteria in the hospital, and got breakfast to go. No judgement, if it was heart wise? hehe, but the cafeteria is good!

They are excellent!Dr. Jonathan is exceptional. And the other Drs. are also. The staff is so…read morehelpful and nice.

Be careful using this facility as an urgent care. I verified this location was in network for my…read moreinsurance and told the receptionist. Months later I get a bill because they billed it under the provider name (who is not in network) instead of place of service. Very irresponsible. They should have told me from the beginning they would bill as provider and not an urgent care location. I would not use them again.

Incredibly compassionate, competent care! Very fast too! I was visiting from out of town on…read morevacation and was in and out in under an hour. I hope I don't ever need urgent care on vacation again but if I do I will go back here.

We were in and out in no time. The doctor and nursing staff were very helpful and personable! Would…read morerecommend if you are on vacation and need quick care.

Arrived for my appointment at Fast pace health, upon checking in for the primary care, I had an…read moreappointment with one of their providers, But that provider, was no longer there, so why not tell me before my appointment. So a bit of chaos insued. The person at the front desk, gets one star, if that. She was not very knowledgeable, and gruff grrh! She acted as if I was a bother! Not a good first impression! I did what I was told, and placed, my info in my cell, the information she told me to do, but then the page disappeared, I could not go forward. She kept asking a manager who was a nurse practitioner what's up. Devon the nurse practitioner was a fresh breeze, and got my vitals, drew blood, etc... Then in my room, for 30 minutes we tried to do my online information, on my phone, and even on hers, and nothing would let us put the code in. So she said I will have the nurse call you and get your medical history. Yay! She was very pleasant, and told me that my phone number on their end was put into the computer incorrectly, and they are so sorry. Devon kept coming in and apologizing. I then had a wonderful telehealth conversation with the doctor, she was amazing. So I've scheduled a follow-up.

I had an appointment three months in advance and when I showed up for my appointment, they had…read moreswitched it to a telephone appointment without speaking to me about it. When I spoke to the telephone appointment people, they said they did not take my insurance so I couldn't even have that appointment. Almost out of thyroid medicine put a request in to have it refilled and they've ignored it. Recommend you find a different

Filed a claim under my husbands name that was actually me. I informed them of the error several…read moretimes and it has yet to be fixed. It has been on going now for a few months but I think it is starting to get resolved. On positive note, the nursing staff was amazing before my surgery and after. They took great care of me and I will not hesitate to go back if I need surgery again. I would rate 5 stars if I had not had an issue with the insurance claims

While vacationing in the Smokies, my husband developed symptoms that required an ER visit. We drove…read moreto Jefferson Memorial and were seen immediately in the ER. Testing quickly followed and we had a diagnosis soon. The care he received was excellent, both in the ER and on the hospital floor. All staff that we interacted with were professional and kind. We are used to care at the Ohio State University Medical Center in Columbus, Ohio. This small town hospital was every bit as good as a bigger facility; perhaps even better. We would highly recommend them.

Called this morning after making 5 to 10 calls through an automated system and getting no reply…read more Finally got a lady this morning around 815 and she was so rude. She said she didn't "have time to argue with me" which was comical after just asking a few straightforward questions. Talk to another lady who is actually nice and could answer simple questions. Good luck if you ever have to deal with them in a billing form as the front office is incredibly unprofessional. I would highly suggest to take your business elsewhere.

DO NOT GO HERE! Dr. Charise Johns and her receptionist were extremely rude! I brought my baby in…read moreto be seen for a stomach bug. I am visiting from Nevada and my insurance said their office was in-network. Both the receptionist and doctor dismissed me multiple times said they were not. She said they take Aetna, but not the specific agency of Aetna in which my daughter's insurance is. I got my insurance on the phone and they said that specific office was in-network and even sent me a letter stating coverage. They wouldn't even look at the letter and kept dismissing me. I got the insurance on the phone again and Dr. Johns became upset when the insurance agent asked why they wouldn't take our insurance. She explained to them that she is an individually owned business and told them what she told me and that she provided us with the option for self-pay. The insurance agent kept telling the doctor that their office is in-network and the doctor was so "annoyed" that she just WALKED AWAY. Then she came back and gave us a printout with directions to the nearest hospital like I am an idiot. The receptionist got snippy with me when I was sobbing and asking her questions to understand and treated me like I was an inconvenience and just kept repeating that we could self-pay the $200. Ironically another mom walked in with her child and I overheard the receptionist say the exact same thing to her and told her to call the number on the back of her insurance card. I wanted to tell that mom to not even bother with this place and go somewhere else to save her the extra headache and emotional turmoil. I understand they need to get paid, but they don't have to treat people like we are the idiots. I just told them what my insurance said. Other doctors' offices I have been to have been kind enough to at least call our insurance themselves so that I didn't end up being the middle man. They were legitimately the WORST medical facility I have ever been to! Possibly even the worst customer service provider. I rarely ever give bad reviews, but this visit warranted one for sure. Just go to another urgent care. Don't waste your time with these rude people!

A doctors office whose first thing they ask for is social security number sets off red flags for me…read morebeing victim of ID theft from a drs office. Wife sprained ankle and they were only place close. Said took walk ins but got there and they wanted us to wait 3 hours to be seen 1 other person in waiting room. If you are vacationing seek out another clinic.

This Med Center is absolutely Disgusting ! The staff is so unprofessional that they are eating and…read morediscussing personal life in front of us as a patient. Dr. Barbara King wrote a Script incomplete. Which made me take a day off of work waiting for the office to open just to ask her to complete the X-ray script. The recording indicated the office opens at 8:30 on this Monday ! Still office is closed. I called several times still no answer. The prompt indicates to press one if I want to talk to someone. After pressing one I am advised it is an invalid key. The office is gross and unsanitary. A day of no pay and still no resolution to my injury !!