Came in for 25k prepaid service & had a tire puncture 2 days prior that I temporarily fixed with a…read morecan of run flat. I told the service guy & manager about it & they said run flat damages the tire making repairs impossible. They refused to even remove the tire & inspect it. They didn't even have the off-road tires to try & upsell me, but just said it was unfixable. The service manager told me he is a "tire guy" & this was an impossible repair. Also, the prepaid service, this time, didn't include an oil change. So I paid extra for the oil change so I wouldn't go 10k miles between services. GM wasn't there, but the useless sales manager was no help, so I took it to Arevalo's Tires who easily fixed it. NGA Toyota has a slew of employees wandering around the showroom doing nothing for the 2 1/2 hours I was waiting around. Looked more like a welfare office than a viable business. I won't be returning. You should avoid it as well.

Well I bought a 2015 Venza a year ago and the day after I had car , the steering wheel shakes so…read morebad when braking . Dealership had to have known this issue. Just amazes me a $6 rubber part couldn't have been taken care of in order to sell someone a good quality car before leaving the lot . It just makes me wonder how often this is done . So $6 part has cost them a repeat customer. So just so aggravated at the careless attitude to have a happy customer .

They lie and wont help a fucking soul. Tell you to get a rental then tell you they wont look at…read moreyour car. Fuck Ed kirby

Posting this as a warning to avoid all Edd Kirby dealerships…read more I received one of their promotional mailers claiming I had "won" a $1,000 prize. In the smallest possible fine print on the back, it mentioned that "other prizes may be awarded," but the overall impression was that I had actually won something substantial. At the time, I was struggling financially and holding onto hope that this might help me get through the month, so I went in to see if it was real. What followed was an hour and a half of high-pressure sales tactics. I was cornered in an office and aggressively pushed to sign paperwork for a new van--despite explaining that I could barely afford to keep my current car running, let alone take on a new payment. When it finally came time to "claim my prize," I was handed what I believe was a five-dollar gift card. This happened quite a while ago, so my memory may not be perfect--but that's what I recall. That was the entire prize. When I questioned it, they pointed to the fine print as justification. But regardless of the technicalities, this kind of bait-and-switch tactic feels incredibly predatory--especially when targeting people who are already in a difficult financial position. This happened at the downtown Chattanooga location, but I've also seen the same misleading promotion come from their Walnut Ave. location in Dalton. I'll own up to being too trusting, but that doesn't excuse their tactics. In my opinion, this kind of behavior is unethical and predatory. Based on my experience, I wouldn't trust anything--not even a tricycle--from any Edd Kirby dealership.

Receptionist answered quickly, was friendly and transferred to the correct person. The salesman was…read moreable to locate the vehicle and was willing to move it to the location that was convenient. I received a follow up call with 15 minutes to go over more details about the car and while it wasn't going to work out the staff continued to be friendly and helpful.

I went to Paniagua to purchase a 2016 jeep compass for my daughter. When i saw the car the vehicle…read morehad a number of items wrong with it. A/C wasn't working , No radio, Missing door knobs etc . Since i know how to work on cars I still made an offer, $500 less the price Paniagua had it listed as. Rueben the manager / owner was rude, short and not willing to negotiate. I ended up not purchasing and will advise if you're looking for a reasonable and negotiable dealer. STAY FAR AWAY

Dealer Shenanigans and Scumminess…read more I was searching online for a jeep to buy and what do o find but one listed for free! Lol... I responded to an advertisement for a free jeep fully aware it must be some scam. I contacted Diego Gonzalez at PYE Honda and he literally said I was weird when I asked how to get the free jeep. Then he told me to worry about myself. So anyway, this place seems pretty shady and unprofessional from my interaction. If I owed this place I would fire Diego since he cannot even be polite.

I went to this dealership and had a horrible experience. They tried to increase the price on a 2024…read moreHonda accord sport at $39,000 but had it listed at $34,000. The only dealership that still has 2024's on their lot and I see why. They wanted to argue and were very rude and aggressive. They kept asking me why I didn't go to economy Honda like they didn't want my business so yep I went to economy Honda and walked out with a 2025 Honda accord hybrid sport please do not shop here go to economy Honda they are nice and professional and they will talk you through the process to get you the best deal.

Sonny, at Mtn View Nissan, has taken care of me wonderfully. He's polite, thorough, professional…read moreand has the "country charm" that is difficult to find in this day and age. Thank you so much Sonny!

I visited Mtn View Nissan of Dalton with a retired NC educator to purchase a 2020 Nissan Versa S (…read more97,758 miles) advertised online at $9,289. He traveled from Western NC with a certified cashier's check ready to buy. The online photos showed the car in clean condition. In person, it had multiple undisclosed dents and dings, one rusted through the paint, disintegrated wiper blades, heavy dirt on all rubber, tree sap under the hood, and a filthy interior despite the salesman promising it would be detailed. During the test drive we heard an engine rattle. I removed the oil cap with the engine running and found severe blowby that covered my hand in oil, plus heavy sludge on the cap, indicating serious engine wear and neglected maintenance. A Nissan franchise dealer with trained technicians should have caught this before listing it. When we said we were cash buyers, the salesman disappeared then returned with paperwork showing $12,000 plus an $800 doc fee, totaling $12,800 -- a 37.8% increase over the $9,289 online price. When we mentioned comparable cars elsewhere, he told us to "consider where we were at," implying we should pay up because we traveled far. We offered $8,500 cash backed by KBB data. They refused. This was bait-and-switch pricing, false advertising through misleading photos, and failure to disclose mechanical defects.

Water pump blew on my 2014 E350 just before my hotel exit #333…read more I managed to get to my hotel on Thursday night, actually Friday morning at 12:30 AM. Was on the phone with Ford of Dalton first thing Friday morning, and they told me there will be a $199 diagnosis fee. I explained that I had already diagnosed my vehicle, as the water pump was dumping coolant, and I had two strands of my serpentine belt, that by The Grace of God, got me to my hotel. I am not NEW. NOT my first rodeo. Service manager advised that I have the vehicle towed to the dealership and there would still be a $199 diagnosis fee. Hard pass, I got all fixed up by 4:30 PM that same day for a total of $450.

I tok my truck in because I had a light come on. I had these check it. They called me told me what…read morethe claimed it was paid $ 606.00 to them. They called me said it was fixed and ready for pick up. Picked it up the next day the light was back on. Called them back they said bring it back. Took it back then they claimed it was something else. Then they have put a 27,000 dollar truck on carfax claiming all it is worth is 3,800 . So you better think twice about taking your car to them if you plan on trying to sell it .Them putting this info on here about your car will screw you up when it took them twice to claim they knew what the problems was and didn't fix it the first time and you had to take it back again. Still not right!