I never heard back after the initial phone consult. Was told I'd have a quote for upgrading my…read moresystem and just ghosted.

I have used Adam over the last 18 months to make my home a much better "home work environment". I…read moretrust his assessments, his recommendations, and his work quality. I never felt over sold, and my home networks are buzzing along happily and efficiently. For my home, he has: installed Brilliant command centers, installed Sonos throughout, upgraded my tv viewing experience, put in mesh (smoking fast internet now!) alongside new router/modem, set up a comprehensive security system and cameras, and consulted on an EV charger for garage. And the icing on the cake: he is funny and a great conversationalist! If you are longing for a home automation expert: call Adam. Now.

My husband and I purchased a set of video cameras from Tech Security USA a few weeks ago, Alan took…read morethe time to show us how to set up and install the cameras step by step and how to connect to our phones as well, he was very helpful and patient throughout the whole process, we highly recommend his store and services, he's the best in town.

They are the best!! I wanted a camera to put in my bedroom window to point out to my backyard…read more Allen was amazing and showed me the different types of cameras and what works best for me! I must have come in there four times because I couldn't figure out how to set up the camera to my cell phone (I'm not the most computer literate, LOL), he was very patient with me! Thank you Allen! I highly highly recommend them!!

The pros at Connect&Protect are the real deal!…read more I wanted 24h security cameras installed and evaluated a few companies and pros. Here's what set them apart: - Responsive and generous with advice on my home security needs even before hiring - Flexible planning and open to feedback. We had a good plan after an initial walkthrough, but even as I changed my mind a couple of times, they were open to discussion and iterating on a final plan with me - Competitive pricing The actual install itself was impeccable. High quality drilling, great wire management. If I had hired a handy man, this is where the work would have ended. But we ran into a complication with networking and the pros at Connect&Protect were able to effectively troubleshoot and fix it. It was a great experience end-to-end. It's clear that the folks at Connect&Protect cares about their customers and truly enjoy their craft. Highly recommended!

Not sure why this place gets great reviews on Google, but I have had nothing but a horrible…read moreexperience. I booked this company in early June through an app called "Thumbtack" to install cable drops from my router to my office. After not hearing a response for a couple of days, I should have taken this as a sign, but I called the company to see what the hold up was. My phone call was returned-- and after a polite conversation with the owner, Khalil scheduled me for the 28th of June. between 10 am - 7pm. After about 12 noon, I didn't get a call from anyone so I called, and they said they would see where the tech was, and would call me back. After a few hours, I got a call back from the company and they told me they wouldn't be able to make it-- but had an opening on the 4th of July, and they could get me in. I was skeptical with it being a holiday, but they assured me that they would be there. Well, the 4th came and went, and not only did they not show up, I couldn't get in touch with ANYONE to figure out what was going on. The following Monday, I was called by the company after I left a message to figure out what happened. The owner eventually called me back-- and he apologized profusely and gave me some discounts to things and promised he would reduce my price. I gave him the benefit of the doubt.. (I know) But said he could be out there on Friday, July 18th. Between 10-5pm. As you can probably see, by noon, I got a message from the owner that he was stuck at a job and if he couldn't make it, could we change it again to 22nd of July. I told him that if he couldn't make it, then I would want a refund. I decided to cancel as it continually shows that I am not a priority. I was promised that I would be the first customer first thing on the 18th, but it has shown that he has put me on the back burner again. I also had to call each time, and it took forever to receive any service. I would highly suggest anyone considering them to read this post and be aware. I am currently waiting for a refund that was supposed to take 2 weeks, but they offered a cashier's check, which I accepted. Please don't book this company for any work if you value your money or your time.

Alee is professional, punctual, quick to respond and overall does excellent work. He installed a…read moremulti camera ethernet powered unifi camera security system at my home and the quality of work was great. We ran into a hardware issue 2 years later and he was quick to fix everything up like brand new.

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Kyle and his crew were quick to respond to my thermostat emergency. I was in a hurry to attend a…read morework meeting and upon calling Kyle was great in giving his opinion on my next steps. Communicating with him was easy and we came to a resolution quickly. His crew was able to come in and trouble shoot the problem quickly from the botched job the previous technician left a few days prior. They were very respectful of my space and got the problem fixed within the hour. Before leaving they tested everything to make sure it worked well so that I could have a piece of mind. Highly recommend for the reasonable price Replacing thermostat to smart thermostat- Mysa

The technician arrived exactly on time and installed two smart cameras in my yard at 20ft high. It…read morecost less than other companies quoted us and they accept Apple Pay. Some of these smaller companies still want checks so that was a bonus. Highly recommend.

We had these guys out for a fairly straightforward job by their standards--we needed to hide some…read morewires, tuck away a couple components, and set up the TV sound to come through some additional speakers for added volume. They showed up right on time and got right to work. They did everything quickly and pleasantly and exactly as asked; they even figured out stuff that I wouldn't have been able to explain--even though all the equipment was already here, it wasn't stuff they sold. They upgraded our blown speakers and left everything in perfect shape, nice and clean. We couldn't be happier with the work.

Just an all-around positive experience from start to finish. Excellent communication (which is…read moresomething that has been a struggle working with other companies). Ariez was my main point of contact and he did an amazing job setting up our new 4K short throw projector, organizing all of our surround sound and getting our super fast internet set up throughout the house. Nick, the owner, was great to work with as well. Highly recommend them and will definitely be using them again in the future!

I highly recommend NW Security and Automation for your home security system. A few of the neighbors…read morein my area had encountered prowlers and my next door neighbor actually had a break in into his garage and his tools were stolen. I had always debated getting alarm but knew it was the right thing to do for my family. I had shopped several different alarm companies and I liked the way that NW Security and Automation treated me and the way they explained different options that were available. I also liked the way they approached my house as a unique install and weren't trying to install a cookie cutter system. They listened to our concerns and came up with excellent ideas for having two large dogs and not tripping the alarm during the day while we are at work. I sleep peacefully every night knowing that my home is protected. We also did the monitored smoke alarms in addition to the standalone smoke alarms I already had in place. My sister and my mother also have alarms through this NW Security and Automation. I was recommended this company by my sister and my mother followed suit.

Have been using NW Security and Automation for a little over 3 years and could not be happier!…read moreFamily / independently owned and very friendly! Love the thought of supporting a local company who employs local, dependable people! Always fast and responsive to any questions I have ever had and very competitive pricing!

Initially, I was very happy with the system. The alarms were a little too sensitive, but they did…read morethe job and the company always responded promptly. Then the equipment started to get whacky. I was charged for the service. Then the system devolved until I had to disconnect half of the alarms because they continually beeped, even with brand new batteries. I called for service, and a technician came out and "solved" the problem. Except that the problem was not solved. I have called the phone number on the bill and have repeatedly gotten the message that there was nobody to take the call. Not "nobody available", "representatives are busy" - just nobody to take the call. was this business taken over by scam artists?

I would not recommend this company. They were technically wrong in the placement of combustable gas…read moredetectors in that they were put 12 inches above the floor for natural gas which we have and in the wrong room. I got no response from a request to move them so I did it myself. You can buy these things at Home Depot. Guidance from on line is very clear. The instruction manual by Johnson Controls is one size fits all and had 12 pages that were not applicable so a bit confusing. They have bern removed. Smoke detectors: Tec. info was not provided until I asked for it. Was told a "heat" detector would be placed just outside the kitchen so smoke from cooking would not set it off. WRONG.They installed a a standard smoke detector that alarmed the first time we fried a fish. That got replaced with a heat unit. The App: The console lists all sensors as it should. The App lists only non burglary sensors but includes one of two gas sensors. Why? Still waiting for an answer. All this in two months. I'm surprised they are still in business. Wish I could get my money back. The key box: Made in China and instructions writter by a Chinese person who spent 10 mins. in the US. I rewrote the whole thing in correct English and gave it to the salesman. ARRG.