My experience with the branch manager, Anna, was extremely disappointing…read more Staff are very knowledgeable and nice, but the manager Anna was something that everyone is closing eyes on it probably. She should be an image of the bank not a disappointment. She cannot have a position at Citi bank. As a manager, she came across as rude, disrespectful, and unprofessional. Her communication skills were poor, and she did not treat customers with the level of courtesy and respect that should be expected from someone in a leadership position. Rather than listening and trying to help resolve concerns, she was dismissive and made the experience unnecessarily unpleasant. I was also disappointed by what appeared to be a lack of banking knowledge and customer service skills. A branch manager should be knowledgeable, approachable, and focused on helping customers, but that was not my experience. Every interaction felt frustrating and unproductive. This was one of the worst experiences I have had with a bank manager. Citi Bank should expect much higher standards of professionalism, customer service, and leadership from someone representing the bank in a management role.

I like this bank! All employees are very pleasant and helpful! It is also very convenient for me to…read morecome in and take care of my business at this branch! Thanks again! See you soon

This is the best and solid financial center all around The…read morelines go pretty fast. The only little problem I have is the Parking sometimes.

1 Star 03/23/26 around 430pm…read more This Bank of America location is a complete waste of time. Tried to cash a check over $4,000 as if I'm cashing a million --FROM a Bank of America account--and somehow they "can't do it." Make it make sense. Instead of explaining anything properly, they just kept giving excuses and passing me around. The teller (Jennifer) seemed unsure of everything and couldn't give a straight answer. Then the supervisor, Liana Chobanyan, stepped in and was zero help. It was very clear they were more focused on closing soon than actually doing their job. I even offered to open an account on the spot just to get this handled--still got told to "make an appointment." At a BANK. During business hours. While I'm already standing there. So basically: They won't cash their own check They won't help you open an account And they definitely won't care If you value your time, go literally anywhere else. And regardless I'm still within the bussiness hours. I was there 30 minutes before closing next time they should put a policy that they are useless and helpless if it's 430pm.. I WANT THAT IN WRITING. RIDICULOUS LOUSY EXCUSES!!!

I began working with Steve Barnett of The Valley Business Broker in early 2023, and from day one he…read moredemonstrated a deep understanding of both the automotive industry and the financial side of selling a business. Steve carefully reviewed my books, prepared a clear valuation, and guided me through the listing and marketing process. Due to personal circumstances, my business was listed more than once, and each time Steve stayed patient, professional, and fully engaged. His expertise, persistence, and strong communication skills helped carry the transaction through to a successful full-price closing. Steve stayed in constant contact and handled every step with professionalism. I couldn't have asked for a better business broker -- and he's a great guy to work with as well

I recently contacted Steve regarding a business for sale that he was representing, which I was…read moreinterested in. Steve was extremely knowledgeable about this business, its industry, and the current market conditions. Steve provided me with practical and insightful advice specific to my unique situation and interests. I came away from our conversation with new information and perspective that gave me clarity and confidence in my next steps. Steve is someone I would love to do business with someday!

Love the location very close to home and the service is excellent there always able to help totally…read morerecommend

Friendly. Clean and Professional. They offer their help right away. No waiting in line. I needed…read moretheir help and they were quick to help me.

Avoid this branch at all costs. Ever since they moved down the street into their new building,…read morethere's never any bankers available to help. Chase corporate, why did you build a brand new build out but decide not to bring any of the same employees to staff it?? you guys have continuously let me down in this particular location. I'm done with this. It's a Wednesday on 8 July at 3:36 PM and your staff is absolutely horrendous and thinks it's funny.

Tried to open an account thru online banking but when it's time to take a photo of their bar code…read morefor identification, their system just stop

What ever you do, do not invest or rollover retirement accounts. I did so and thru mismanagement I…read morelost money. I had to consult an attorney because CIiti would not credit me back the losses. The worst. I worked forty years so I could invest in the proper investments. I filed a Finra complaint and requested arbitration. I further filed a complaint against the Citi rep in the Studio Citiy branch. Citi aggreed to remburs if I dropped my complaint. Do not trust them.

Exceptional service from Christina A. For personal banking needs! She's extremely helpful,…read moreknowledgeable, and always goes the extra mile. Christina is truly an asset to this branch. If you are in search of a dedicated personal banker, who genuinely cares about their clients, ask for Christina.

My wife and I stopped by this Wells Fargo after eating lunch at CPK nearby. My wife is a long term…read moreWell Fargo member while I just use Chase for my bank. This Well Fargo has its own parking lot on the back, a drive thru ATM and a regular ATM in the front on the street of Ventura. You don't have much privacy on the street so I'll never advise using that ATM. My wife was able to withdraw money from the ATM with no issues.

Please fire Eric and the blonde lady who I will get her name and update asap IMMEDIATELY I walked…read morein there to try and speak with a banker so I could close my account due to continuous unauthorized charges from the mobile tap due to my phone being stolen. He was very rude and ignorant upon me, walking up to the window he was very unprofessional and had a very bad attitude. That did not help already with my situation as I was already under stress he continued what a sarcastic, rude attitude, and I finally went to go wait for a banker to be ready. I seen him go speaking with the other blonde lady and actually took her to the back once she was finished with another customer mind you she sat at her desk doing nothing for over 15 minutes. I continue to be patient and wait and then I seen her go and take two clients who came after me after I sat there and waited for 30 minutes already. I am very disappointed and hurt because of the disrespect. I will continue to report both of them to corporate.

I absolutely love this new U.S. Bank in Studio City! I've been a U.S. Bank customer for years, and…read moreI'm thrilled that I now have a local branch. I utilize this shopping plaza all the time: Vons, Modern Animal, CVS, and Healthy Spot are all places I frequent. Now I've included U.S. Bank to the mix. Until now, I've been going to the Toluca Lake branch. The Studio City branch has easy parking, an ATM that always works, and the tellers who are incredibly sweet. I love Alice. Always quick, efficient, and polite, all of the tellers here are wonderful. This is my new favorite branch.

The manager is a racist. Another Armenian teller took Armenian customer before me when she new i…read morewas next and when i complain to the manager she refuse to hear my side no apology and asked to leave the bank and not to come back again. I reply am not surprised because Armenian always stick together against other people or professional business. She refuse to refund my box after i just paid full year. And am afraid she will give my information to someone to come and hurt me.