SR sold us a column freezer and refrigerator pair in 2021. We had to wait over four months for…read moredelivery, which was typical during the pandemic, and the refrigerator that we received had recently been manufactured and has functioned well. But we later learned that the "new" freezer we received had been manufactured three years earlier, and has been faulty since it was installed. The manufacturer has provided service under its warranty, so we are hoping that the current repair service will resolve the problems. In addition to selling us an old model freezer as new, SR ordered the wrong components to complete the installation of our units and delivered a broken component, all of which added months to the completion of our purchase experience. During that time, the company was unresponsive to our calls for help. SR has earned its poor reputation with customers, the Better Business Bureau, and even area appliance technicians. Today's technician guessed that SR was our supplier based on my brief description of our purchase experience. Avoid SR, and avoid unnecessary headaches.

I went into SR Appliance and admired all of the beautiful appliances displayed in their showroom…read morebefore I asked for help in locating some kind of conveyance to move my own refrigerator out from the wall. The two men who helped me couldn't have been more sincere in helping with my request, or more generous with their time in searching for a solution. Not only did they steer me in the right direction, they did so with great humor. I walked out of there with a good recommendation for where to find what I was looking for, and feeling lighter from the laughter of my encounter. I can only imagine how enjoyable purchasing an appliance from them would be. Maybe one day I'll find out!

Ahmadur did a great job of getting me an even greater greater credit limit. Sikdar was great about…read morefinding me the best price for z washer z'd dryer!

Have great service for sale person by the name of Jeff r I definitely will b recommend recommending…read morethis location

Excellent Experience with Smith Appliance!…read more We recently purchased a new stove from Smith Appliance, and the entire experience was outstanding from start to finish. The customer service was exceptional. Everyone we worked with was friendly, knowledgeable, and genuinely cared about helping us find the right appliance for our needs. The selection was excellent, with plenty of options to choose from, and the prices were very competitive. We appreciated how easy the purchasing process was, and the team made everything simple and stress-free. What really stood out was the speed and efficiency of the service. From selecting the stove to getting everything arranged, the process was quick and seamless. The staff went above and beyond to ensure we had a positive experience. If you're looking for great prices, a wide selection, fast service, and truly outstanding customer care, I highly recommend Smith Appliance. We couldn't be happier with our purchase and will definitely return for future appliance needs! Highly recommended!

Came in while doing some Black Friday shopping for a washer and dryer. Unfortunately, the…read moreexperience fell a little flat. The store itself felt very cramped, and the inventory was limited, which made it hard to seriously compare options. Pricing also wasn't very appealing -- everything felt inflated, which I'm guessing may be influenced by the surrounding area. What stood out the most was the lack of engagement. There were plenty of staff gathered in the back having a loud conversation, but during the roughly 10 minutes we walked around, no one acknowledged us or asked if we needed help. Because of the tight space, limited selection, and pricing, we ended up leaving without purchasing anything. Not a terrible experience, but not one that encouraged us to stay or return.

After purchasing our home in ATL we were looking to upgrade our range and dishwasher. We went to a…read morecouple of appliance retailers and were not very impressed with their selection, but more importantly their customer service was abysmal. We found Distinctive Appliance on Yelp and decided to drop by and are so happy we did. A smaller family run business with exceptional service and knowledge about Miele and Wolf products. Our sales professional Tiffany was welcoming and engaging and made us feel like our business mattered. She gave us such valuable information and really made the purchase easy. Our Wolf range and Miele dishwasher were delivered and installed yesterday and we could not be more thrilled with our purchase. The entire experience has exceeded our expectations.

Had a wonderful experience here during my home expansion and new-kitchen outfit. I went in with an…read moreopen mind, but with a certain brand loyalty to SubZero. With some skilled help from Rick Alexander, I was diverted away to Miele--for both the refrigerator and steam oven. Make sure to ask for Rick so you can get the best help possible. I was delighted by the floor-model selection. You can't make a purchase of that magnitude by shopping only online. It's a touch-and-feel thing. They had a ton of great stuff to open and close and fawn over. Highly recommended!

Excellent! I would give them more than 5 stars if I could!…read more Great communication, responsive, prompt, knowledgeable, professional, persistent. An overall great experience - we highly recommend L&A for any appliance repair needs! Go with them!

Our first experience with this company has been good. Cornell was the technician that came and he…read morewas very polite and knowledgable about our problem. They were quick to respond (within 2-3 hours). I think if we have appliance repair needs in the future, these are our guys.

I brought a washer the service was excellent. They installed and removed the old washer. Thanks…read moreguys.

I came to A A seeking a refurbished washer and dryer. We were promptly greeted at the door and…read moregiven several options at different price points for what we were looking for. I went for a newer yet non matching set and fulfilled my goal of spending less than $500 for a set, delivery , and installation. The set comes with a 6 month warranty which I truly appreciate. When the set was delivered the staff was kind, efficient, and thoughtful in installing & testing each appliance. This company was highly recommended by my previous landlord and I can clearly see why! Will patronize and recommend them at any opportunity.

We had an issue with our washing machine not knowing when to stop filling. Thankfully Paul came to…read morethe rescue! Paul was able to come out the day after I contacted him and was able to determine the problem. He charged a fair price. He needed to order another part for us, so we had set an appointment for him to come back the following week (when we could be available), kept his appointment and was able to fix the problem quickly and efficiently. We will call him again should we have another issue with any of our appliances.

Highly recommend! Timely response, was able to come in a short time, very professional, and gave me…read morehonest recommendations rather than trying to sell me repairs that weren't likely to be worth it. Looked at a second, unplanned appliance and was also great at diagnosis, was able to come back to complete that within 2 days as well.

I purchased a dishwasher a couple of months ago. It's the BEST dishwasher I've ever had. John Payne…read moreshowed me the dishwashers available and explained the pros and cons of each. I had decided to go with a nice dishwasher after having so many issues with the last two I bought. John said he has the Bosch. I decided to go that route too. I have no complaints. That dishwasher cleaned a pit that had been used to cook oatmeal and sat for four days. Amazing. The service technician from Howard Payne who did the installation was very knowledgeable and has been with the company a long time. Great company!

Butch has been very helpful so far and the initial installation of the first appliance went very…read moresmoothly. Highly recommend!