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    Howard Payne Company

    3.6 (17 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - Howard Payne Company

    Appliance repair

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    Butch has been very helpful so far and the initial installation of the first appliance went very smoothly. Highly recommend!

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    Review Highlights - Howard Payne Company

    “Jeff Payne has a great family company he takes pride in.”

    Mentioned in 2 reviews

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    BrandsMart USA

    BrandsMart USA

    (554 reviews)

    $$

    This place has a really cool layout. You can pretty much…read moretell where everything is in the store with their huge signs hanging throughout the store. The selection was pretty big from what we saw. With a nice range of variety. There were staff members about the store who asked if we needed any assistance. The prices seemed reasonable. I would definitely come here to check out the selection if I needed something for the house.

    Great experience over here at BrandsMart USA. We were initially just browsing with no intention of…read morebuying that day. Jeff helped us out today finding a washing machine set. He was very courteous, knowledgeable and patient. He listened to our needs and concerns while finding us the perfect washer and dryer set for our family. Also the installation and deliveries have all gone smoothly. By far the best service we have ever had anywhere. They have great offers especially around Presidents day. The store is maintained very clean and neat. Plenty of free parking in and around the store. Overall, BrandsMart USa is a reliable place for quality appliances and good value. We will definitely be back again soon. BrandsMart USA is a retailer with an extensive selection of home appliances, electronics, including TVs and computers. Located at 5000 Motors Industrial Way, Atlanta, GA 30360, BrandsMart USA North Atlanta is a beacon of unbeatable deals and top-quality merchandise. Whether upgrading your home theater, revamping your kitchen, or exploring the latest gadgets, BrandsMart USA North Atlanta is your go-to store. Expert Guidance Awaits: Our team of experienced, and professinally trained merchandise specialists are here to assist you. Have questions about appliances or other merchandise? Come on in! We are thrilled to help you find what you need. Lowest Prices, Highest Confidence: Choose with peace of mind: You are getting your favorite brands at the lowest prices. That's the BrandsMart USA Way- quality, affordability and smiles.

    Castleberry's Appliance Sales - After they "repaired" my ice maker issue. Flooded my fridge and the kitchen.

    Castleberry's Appliance Sales

    (34 reviews)

    $$$$

    We have used Castleberry's over the years, and it pains me to have to write this horrid, but true,…read morereview. I have overlooked their high prices in the past, telling myself 'but I'm supporting small business'. Not this small business. Not any longer. Today was the last straw. Our dishwasher had stopped washing dishes; it ran, but things were not coming out clean. The 'technician' who arrived was not courteous, polite or kind. I won't give his full name but it begins with an E. Still, I figured people have bad days, things happen in their life, OK. He wasn't Sonny Sunshine today, so what? After some time he said it was the motor that wasn't functioning well, so the water wasn't getting full force. "A new motor assembly is $170". As I tried to run through the numbers of whether it made sense to fix this one or buy new, he says "Oh NO, it's $350 FIXED, $170 is just for the part!". His tone was very rude, and I almost declined to have it fixed, but knew I'd pay a scathing service charge. So I decided to fix the dishwasher. He left. I should have heeded my gut warning to never have him or Castleberry's back in my home again. Ah, hindsight is 20/20... In fairness, I will say that the part did arrive quickly, and he returned in 2 days to install it. Which is where things went downhill... As he's getting things set up, he says he needs to turn off the breaker to the dishwasher to fix it. I inform him that the electrician who installed our new breaker panel hadn't labeled it yet. He *lost* it. "Are you kidding me?? Of course they didn't....now I have to go through them all and it will take longer.." He then LITERALLY fell back and laid down on the floor on his back with his arms at his side, complaining all the while. He then hauls himself up angrily and at this point I take a step back as I am physically afraid. My son stood nearby, watching, scared. I screamed at the kids to get out of the room - I almost sent them outside as I did become physically afraid for us. He was acting like a large, violent child. I offered to have him return another day after I could get the panel labeled. He did not hear, or understand, as he just yelled "If I pull this thing out and it's connected to power, I will get electrocuted, the power needs to be shut off!!" No sh#@, Sherlock, I am aware of that. And you clearly did not listen to me. Afraid though I was, he was escalating and I did not feel like being treated like this anymore. As he continued ranting, I informed him (in a loud voice) that I was sorry this situation was so upsetting to him, but it is not my problem, nor should he be yelling at me. I may have screamed back at him, as if he WAS a child, to do his job. (A wave of confidence and bravery had overtaken me and I was going with it). Something got through to him, because he got it together and calmed down after that. He was not nice, or courteous - he never was - but he was no longer yelling at me. The job was finished rather quickly, and we can only hope it works. And if it doesn't, honestly I wouldn't call these people back anyway. I want to call them or go into the store to report this travesty, but with the holiday weeks coming up that may prove difficult. If I get anymore response, I will update.

    We requested service on our leaky fridge. Unfortunately, the repair guy from Castelberry's was…read moreunwilling to go into our crawl space, so I had to go under our house to try and locate the water shutoff valve for the fridge. It took me awhile to find it, as I am not the expert. Interesting fact #1: I called a repair guy so I would not have to do something like search around in my crawlspace. It took me awhile to find what I was looking for, but after becoming filthy, I finally found it. Interesting fact #2: I was charged for the time it took me to locate the shutoff valve. The guy replaced the part that needed fixing (that part was fine), but he broke the actual button you press to get water. He didn't have the replacement with him, so he had to come back later in the day. Interesting fact #3: I had to leave work two times. I just wasn't very impressed with the customer service (lack thereof). I'd definitely call a different repair guy in the future and would not consider purchasing an appliance here. Just my two thoughts.

    SR Appliance Depot

    SR Appliance Depot

    (17 reviews)

    $$$

    SR sold us a column freezer and refrigerator pair in 2021. We had to wait over four months for…read moredelivery, which was typical during the pandemic, and the refrigerator that we received had recently been manufactured and has functioned well. But we later learned that the "new" freezer we received had been manufactured three years earlier, and has been faulty since it was installed. The manufacturer has provided service under its warranty, so we are hoping that the current repair service will resolve the problems. In addition to selling us an old model freezer as new, SR ordered the wrong components to complete the installation of our units and delivered a broken component, all of which added months to the completion of our purchase experience. During that time, the company was unresponsive to our calls for help. SR has earned its poor reputation with customers, the Better Business Bureau, and even area appliance technicians. Today's technician guessed that SR was our supplier based on my brief description of our purchase experience. Avoid SR, and avoid unnecessary headaches.

    I went into SR Appliance and admired all of the beautiful appliances displayed in their showroom…read morebefore I asked for help in locating some kind of conveyance to move my own refrigerator out from the wall. The two men who helped me couldn't have been more sincere in helping with my request, or more generous with their time in searching for a solution. Not only did they steer me in the right direction, they did so with great humor. I walked out of there with a good recommendation for where to find what I was looking for, and feeling lighter from the laughter of my encounter. I can only imagine how enjoyable purchasing an appliance from them would be. Maybe one day I'll find out!

    Lowe's Home Improvement

    Lowe's Home Improvement

    (179 reviews)

    $$

    This is the second Home improvement challenge that I have been disappointed with…read more My local Lowe's cannot seem to get it right. After ordering online and believing everything was accurate, I received a call from the store to confirm my order. After going over the item and specifically telling the associate which item I wanted, the installer showed up with the wrong item. When he called the day of the delivery, I asked if he would insure the correct item was being delivered. When he arrived, it was the wrong item. I tried calling my local store to which I was frustrated with the telephone tree!! When I was finally connected to a human being, explained the error, Lauryn said she would check and get back to me. That did not happen until the following day at which time I had called the corporate office and given up and accepted the wrong delivered item. When Kay returned my call from the local store to follow up we discussed what had happened. She agreed to give me a 10% mark down. This issue is very last time I will use Lowe's for my home improvements. Two debacles with large dollar value projects is two too much!! Also, I will certainly advise family and friends to be very cautious using this Lowe's store.

    Tried to buy a piece of lumber but the saw to cut the lumber is inoperative. You would think in a…read morestore full of saws they would be creative enough to grab a table saw from stock to use until there's is fixed rather than lose sales. But no. No one is empowered or cares enough to try to help a customer. So now I have to drive 15 minutes to Home Depot. I should have gone there in the first place. But I thought I would try this place since it was close. Live and learn.

    Ruzik Handyman And Appliance Repair

    Ruzik Handyman And Appliance Repair

    (6 reviews)

    Downtown

    1 star, and only because zero is not an option…read more Ruzik came out to look at my stove and actually broke something while he was here. He assured me he would return to fix it. That was the last time I heard from him, at least when he knew it was me calling. I called multiple times and sent text messages. No response. When I called from a different number, he picked up immediately. When I confronted him about it, his excuse was that it was his birthday week. I pointed out that his birthday did not stop him from returning a call he did not recognize. It only stopped him from returning mine. He promised to send an invoice and follow up. He did neither. More calls, more texts, all ignored. He came to my property, caused damage, dodged my calls, screened me by number, and then went completely silent. This is not a contractor who stands behind his work. Avoid.

    I recently had some issues with both my lighting and furnace, and I'm so glad I called this…read morehandyman. He arrived promptly, quickly diagnosed the problems, and got everything fixed with impressive efficiency. It was clear he knew exactly what he was doing. While his prices weren't the absolute cheapest, they were very fair--and the quality of his work made every penny worth it. You can tell he takes pride in what he does, and that level of professionalism really stood out. Whether it's for my rental property or my personal home, he's now my go-to handyman. I highly recommend him to anyone looking for reliable, knowledgeable, and trustworthy service.

    Howard Payne Company - appliances - Updated September 2026

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