Excellent vet care! My dog had gone missing and returned with injuries. We visited Premier (for the…read morefirst time) for follow-up after having gone to an emergency vet. They picked right up where the emergency vet left off and didn't skip a beat. They did lab work, gave her a thorough once over and assessed her injuries. They addressed all my concerns about my pup not eating, drinking, possible PTSD, etc...Just as importantly, my dog had been through a very traumatic experience and they took that into account every step of the way. They did everything they needed to do without adding any undue stress in the process. Their charges were quite reasonable, as well. I will definitely make them my go-to vet! This is one relieved Dog Mom!

This response to the review is just as aggressive as the last couple of visits. It's beautiful that…read moreyou took the time to respond- unfortunately the accuracy is very questionable. While you say that it is the customers choice where to send prescriptions- you also know that most online scripts need to be verified by the prescribing office. When my pharmacy of choice tried to verify your script it was denied. When I called to inquire I was told that I was to mail it in to a particular pharmacy, as though there was no alternative. As far as the $35 visit- that was a follow up. No office visit has ever been priced so low at this clinic. I certainly understand that emergencies happen at walk in clinics. The 45 min wait was when your staff actually said "oh I'm sorry we kinda forgot about you". I have never once complained. Sad the aggressive stance taken when you are questioned. Please use feedback as a way to grow and educate your staff not to continue with the same combative behavior.

Outstanding service from start to finish! They made me feel comfortable and in control. I've only…read moreever experienced pushy veterinarians who seem to push profit over customer satisfaction and pet health. But VCA is different. They explained every potential charge before doing anything and did not push me into any treatments that I didn't want. They were kind and informative. I found my new go-to spot! Thank you for being awesome!

Thanking the amazing Doctors and Vet Care staff as well as Office/ Administrative Staff who…read morecontinually provides outstanding and excellent service to me and my pup Macho. on 1/27/24 Macho received his year medical assessment, vaccine shots, tag updates, fecal sample and blood draw for overall check and review. Macho was assited by Haven and Angel who was absolutely phenomenal and gentle, caring and loving to Macho. They insured his weight, vitals check and prepared Macho for Dr. Higgins who is an amazing Veterinarian and always provides excellent service to Macho. Overall an amazing non stressful appointment, overall environment is calming, welcoming and an excellent visit always.

Dr. McPherson is smart, kind, and knowledgeable . She has been treating my cat for almost two years…read moreand has improved Pina's quality of life immeasurably. Dr. McPherson really listens, and brings her years of experience to the problem. Our previous veterinarian was baffled and tried multiple approaches to solve the issue. Thank you, Dr. McPherson for figuring out Pina's problem! !

Took my 17 year old dog to this Vet to request euthanasia for my dog because she has no quality of…read morelife! Falls frequently, pees in her sleep and has dementia. This vet refused and suggested I put her on anti-anxiety meds and give her vaccinations OR rehome a 17 year old dog. Absolutely terrible experience! Would leave ZERO stars if possible! Save your money and look for a Vet that doesn't want to extort money from you and give you a guilt trip for your choice of peacefully euthanasia a 17 year old dog

I can't say enough good things about this place. Everyone was so kind and caring to our dog…read more Unfortunately, it was our dog's time to cross the rainbow bridge. I truly think this place made such a hard day, much easier to deal with. We never felt rushed or pressured. We never were talking into any unnecessary testing. Besides how kind and compassionate everyone was, the facility was very clean and easy to get around. You are also greeted but a sweet desk kitty.

Went to see the veterinarian today and we are new to the area. Took my elderly dog to get…read moreestablished. We had an amazing experience the entire staff is beyond amazing especially the veterinarian herself. Thank you for taking care of my pup.

Finally a place where I can come and my pets health is more than a vax or prescription drug…read more Currently a month into the plan so let's see what happens. Ladies at the front are delights! They are so friendly and patient with me and all the questions. Love them both!

I was totally pleased with the sweet staff at FRAH. The whole concept of how they test for…read moreallergies was explained to me, and they did a very thorough testing to pinpoint as many of my poor pup's skin allergies as they could. They found a new food, with no ingredients that would cause an allergic reaction for her. My only issue is that we walked out that day having spent well over $400. It's very pricey, especially when the things you walk out with are basically aloe vera gel and another liquid version of aloe. I suppose most of the cost is in the applied kinesiology method of testing the pup. It looks like they charged a fee for each item they tested her with. Either way, I have kept her away from the foods they told me she was allergic to, and she has gotten better. Not all the way, but some. The vet told me that in order to completely solve her health issues, I would need to come back every 4 weeks. Perhaps in the future I can afford it, but for right now, keeping her allergies at bay will have to do.

We live out of state and visit Murfreesboro with our dogs on a regular basis. We have used Indians…read moreHills Animal Hospital a couple years ago for a dog RSV infection and were very pleased with the veterinary services received. Unfortunately our trip got extended significantly longer and we would be without our dogs's heart worm treatment and seizure recovery medication. Having a positive experience in past, decided to book an exam for our dog to get the prescriptions needed. The $68 exam lasted less than 5 minutes with only a body temperature check and throat inspection which I was ok with pending getting our prescriptions authorized. The vet who has a bit of an abrasive personality authorized our seizure recovery medication, but refused to write a prescription for the Advantage Multiple heart-worm. The reason given was that it was a business decision policy to only write prescriptions for heart-worm products they sell so people would buy from them. Since our dog has seizures it is critical that we maintain consistent heart-worm medication. I would have gladly purchased from Indian Hills, but they didn't carry our brand so again asked for flexibility with no success. Despite refusing, the vet had no problem taking my money for a useless exam. After striking out with Indian Hills, I called 3 other vets in a few mile radius and all of them said they would issue the prescription for our heart-worm medication with a pet exam despite not selling the product. Quickly scheduled a visit at a neighboring vet and now have the prescription we needed. It is shocking that Indian Hills would be so inflexible on a policy that their competitors don't share. Given the prickly and abrasive personality of the vet, somewhat not surprised. There are far too many veterinary options to visit Indian Animal Hospital again. Lesson learned.

please do not bring your pet here!!!!!! They gave my dog 4…read moretimes the amount of steroids that she should have gotten. They wouldn't even take her once I called back saying she was sick. She now has Addisons Disease and will have it for the rest of her life. BECAUSE OF THE STEROID OVERDOSE They have costed me thousands of dollars in medical bills. Do not go here. Plus vet is rude updating this... I called kindly to complain and she yelled and me and then hung up on me ZERO STARS

On behalf of Brutus Patterson (the patient) the front desk was cordial and remembered him. The…read moreVet. Tech. was extremely informative and gave us knowledge and advice. Dr. Robinson is who we rely on and have for the past several years and is able to accommodate our needs. Dr. Robinson spends the time explaining the issues and treatment options and assists us with forming a plan. She knows how to treat the patient (Brutus) and Brutus' family. I have and will continue to recommend this practice with no reservations to others. Thank you Dr. Robinson for all that you continue to do!

(Note: This is the same review I posted for Animal Care Veterinary Hospital, but it's specifically…read moreabout Dr. Robinson) I can't say enough good things about ACVH! We see Dr. Robinson and consider her a part of our family. All of the vets and staff at ACVH are great, but Dr. Robinson has seen us through both good and bad times. She has taken wonderful care of our two babies, Spirit and Sassy. Spirit was allergic to so many things (including vaccines), yet Dr. Robinson was able to figure out just how to take care of her like no one else could. When we lost Spirit to cancer in 2013, Dr. Robinson was right there crying along with us. I know she could not have received any better care because Dr. Robinson loved her just as much as we do. I wouldn't consider going anywhere else for veterinary care. I have seen other reviews on here complaining about the cost, but they are reasonable and when it comes to your children, does the cost REALLY matter? I would say that the care that ACVH delivers is priceless.

ACCB has treated our two pups and two cats for years. We love both Dr. Sullivan and Dr. O and the…read morewhole team from front office to the techs in the back. The office is clean and conveniently located in Brentwood. The staff is friendly and caring. They do not nickel and dime you and push for excessive treatment and procedures. We have had to go through the worst time in a couple of our pets' lives -- the end -- and they treated the affair with respect and dignity and love. Cannot say enough good things about this vet practice.

The worst. I've been going to Dr. Wayne for years. Three weeks ago I had to put my German Shepherd…read moredown Dr. Wayne knew that she was sick and could not make time to assist with her euthanasia. You choose about to be with you to the end and they simply would not make time. Cut to today and I had to put another dog down I called and begged and pleaded 2 I have Dr. Wayne put down my Larry. The receptionist Response was after talking to Dr. Wayne you can drop Larry off and will put him down. Adding insult to injury. I will never go to this that again they're not there for you when you need them the most