I rarely leave reviews, especially negative ones, but I feel like this needs to be shared. I called…read morethis clinic to ask about euthanasia for my senior dog, who has been struggling with serious medical issues and seems to be constantly in pain. The person who answered the phone was already short with me and had an attitude. I had barely begun to speak -- I said, "after lots of consideration, we think euthanasia is the most humane option." -- and was hung up on. No explanation. No follow-up. Even if it was accidental (which I'd like to believe), a call back would have been the bare minimum in this kind of situation. Anyone who has had to make a decision like this knows I didn't call lightly. I've been living with this heartbreaking situation for a long time and was simply trying to do the right thing -- which I would have explained had I not been cut off.

I've brought my dogs to this clinic for years and always trusted their care, but my recent…read moreexperience has completely changed that. My dog became very sick and was diagnosed with lung cancer. The two medications prescribed nearly killed him. When I brought him back in, hoping for guidance or concern, the response I got felt more like an indifferent "oh well" than real support. Thankfully, my dog has since improved on his own -- he's eating, gaining weight, and acting like himself again, aside from a lingering cough. When I called to request a second opinion from another vet in the same practice (something I've done before without being charged), I was told I'd have to pay for a full exam again just to see someone different. Given the seriousness of my dog's condition and the years I've been coming here, this felt dismissive and unfair. I'm disappointed and no longer feel comfortable bringing my pets to this practice. I'll be seeking care elsewhere.

Excellent vet care! My dog had gone missing and returned with injuries. We visited Premier (for the…read morefirst time) for follow-up after having gone to an emergency vet. They picked right up where the emergency vet left off and didn't skip a beat. They did lab work, gave her a thorough once over and assessed her injuries. They addressed all my concerns about my pup not eating, drinking, possible PTSD, etc...Just as importantly, my dog had been through a very traumatic experience and they took that into account every step of the way. They did everything they needed to do without adding any undue stress in the process. Their charges were quite reasonable, as well. I will definitely make them my go-to vet! This is one relieved Dog Mom!

This response to the review is just as aggressive as the last couple of visits. It's beautiful that…read moreyou took the time to respond- unfortunately the accuracy is very questionable. While you say that it is the customers choice where to send prescriptions- you also know that most online scripts need to be verified by the prescribing office. When my pharmacy of choice tried to verify your script it was denied. When I called to inquire I was told that I was to mail it in to a particular pharmacy, as though there was no alternative. As far as the $35 visit- that was a follow up. No office visit has ever been priced so low at this clinic. I certainly understand that emergencies happen at walk in clinics. The 45 min wait was when your staff actually said "oh I'm sorry we kinda forgot about you". I have never once complained. Sad the aggressive stance taken when you are questioned. Please use feedback as a way to grow and educate your staff not to continue with the same combative behavior.

We have been using Williams Animal Hospital for almost 20 years. They are the most affordable vet…read morein the area and their staff genuinely care about the pets that enter their offices. Caring for pets can be very expensive, but so far, Williams has been the most affordable with excellent care offered.

I've gone here for over 20 years. I took my 2 dogs today for their annual check up for…read moreflea/tick/heartworm medication as well as rabies vaccination. It cost me $441.00. I'm a senior and I could not believe this price when my husband got home. I definitely won't be back and won't be recommending them anymore.

Our beloved grayhound is dying. I tried calling and they said on a recording that if I sent an…read moreemail they would respond quickly, more quickly than by phone. It has been almost 6 hours and I have had no response. Our dog is dying and they haven't responded. Some compassion, right??

I hope nobody ever has to go through this, but if you're reading this, you're going to have to go…read morethrough this. I'm so sorry. We did an at home euthanasia, gave old Ellie her last big meal, then she she just quietly went to sleep after a painless injection. I snuggled her in her favorite blanket, on her favorite spot on the couch. She just went to sleep with me holding her. Snoring the whole way, total peace. Ellie had about the best life a dog could have, and I'm proud to say that we took her from the cradle to the grave, and we did it all in our own home, peacefully, with our own hands. Don't get me wrong, it sucks. But I felt good about the way we did it. So much better than leaving them on a steel table in a vet office. Dug her grave out back, Sara was kind enough to carry her limp body down the stairs for me after it was all over. I was a little emotional. After I gathered myself, I put her in her resting spot in the back yard. I'm proud we did it this way. Thanks to you all- Daniel

I would strongly caution anyone against bringing a critically ill pet here without doing extensive…read moreresearch first. We brought our beautiful Golden Retriever to VEG ER after she began vomiting and stopped eating. We were told she had a bowel obstruction and would likely die without immediate emergency surgery. The quoted cost was approximately $9,000. We were presented with what were described as "financial assistance options," which consisted of credit applications. Those were not viable for us at the time. While low-cost clinics were briefly mentioned, we were told they were closed or would not be able to see her in time. No help with transport was offered. Because this was described as a time-sensitive emergency, we were left understanding that we had only three choices: 1. Euthanize our dog 2. Pay in full before surgery 3. Surrender her to a rescue so she could receive care We later learned information that we were not aware of at the time and that would have significantly changed how we approached this situation, including: 1. The possibility of payment being accepted after care was completed. We were told payment was required before surgery would begin. The following day, we were informed that surgery had already been completed before any payment was made. 2. Potential partnerships with nonprofit organizations that may be able to assist with emergency veterinary costs without requiring surrender of ownership. 3. The option of having additional time to attempt to crowdsource funds. A loving, bonded home facing one unexpected financial crisis was treated as less viable than surrendering our dog to strangers, and that was deeply painful. In order to save our dog's life, we made the heartbreaking decision to surrender her. She survived surgery and is alive, but we are permanently separated from her. Our children do not understand why their dog is gone, and the emotional toll has been devastating. What made this even harder was seeing the situation later characterized publicly as abandonment, which does not reflect our experience or intentions. We did not abandon our dog, we sacrificed our place in her life so she could live. That distinction matters. I believe we were given incomplete or unclear information during a moment of crisis, and that lack of clarity removed meaningful choices when time and communication mattered most. Emergency medicine is not only about medical care, but also about communication, compassion, and advocacy. In our experience, we did not feel supported in exploring every possible path to keep our dog while navigating an impossible situation. If you ever find yourself in a similar emergency, I strongly encourage researching alternatives and seeking a second opinion if possible. We went in trusting that we were being shown every option. Looking back, we do not feel that was the case. Rest assured we are looking into filing a written complaint with the state's veterinary licensing board. I have attached a documentation of lies written by the vet we had the misfortune of meeting last week.

Despite our beloved Maltese's terminal illness , they diagnosed her promptly and painlessly . They…read moregave us options on extending her life or ending it gracefully and lovingly. ( she was 13 yrs old) . It was a sad time there but they handled it sensitively and I would def return

Incredible staff. Love the techs and Dr. Shirley. Made a huge difference with our anxious pup.read more

Our little corgi Bentley was in great hands! They really treated him with tender love and care…read morethrough the whole exam process.

Always professional nice staffs. They try to give our fur baby the best care as possible…read more Affordable prices for the yearly check up and shots. As long as my fur baby around I will be coming here.

We love Dr. Barnes and her staff! We took our Boston Terrier (StellaB) in when she was six months…read moreold to get spayed. She also had a cherry eye. Dr. Barnes successfully completed both surgeries that day and even watched over her that night to be sure she was ok. Now it's almost 8 months later and I can't even imagine what StellaB's cherry eye looked like and her incision from her spay is almost invisible. We've been to several vets in town, but in our opinion Dr. Barnes and her staff are the best!

There aren't enough words to say how wonderful this veterinary service is. Dr. Claire came to help…read moreour dog Alfred cross the rainbow bridge. She'd already worked a full day, but she knew Alfred was suffering so she came to help him out. We are forever grateful to Dr. Claire and her wonderful team for not only the great care they provide, but for their kindness, caring, and support. Nobody better.

We had a need to lesson the discomfort and stress, traveling to the vet normally does to our 15…read moreyear old Beagle. Found Doc Claire via FaceBook of all places. Sent an email to request a visit, then called early the next day. To our surprise she arrived that same day with an assistant. She's worked for a few of the local "vet-in-a-box" veterinary clinics, she just decided to leave the corporate run shops in favor of her own... They did the accustomed evaluation of Bailey in our house (she has a large van if needed) and gave her recommendations talking us through the pros/cons of each. She has a supply of animal medications with her and called the pharmacy for those that she didn't have with her. Our pet, while old, wasn't acting normal. Happy to say, 24 hours later, the old gal is up and running almost %. The concern of quality of life is all but gone! Not sure why I never heard of a mobile vet before, but I'd call her again in a heartbeat!