Marco is always so helpful, professional, and very efficient with the repairs. It is very difficult…read moreto schedule maintenance between working full time, having a physically disabled mom, and having health issues myself and he is always so accommodating! He is a great asset to the community team!

The only thing that makes this place amazing is the property manager Tonie Cantos. She is so warm…read moreand welcoming and is constantly going above and beyond for the residents even for those who are maybe not so deserving. She knows her stuff and offers suggestions. It's a nice place to live, very quiet and love all the trees everywhere.

I believe the maintenance man is named Jose but he's super nice and knocked out the repair in under…read more2 minutes.

I can't say enough about the apartments here at Crestwood. I had to hop on here to say how…read moreaccommodating they are when you have pets or need anything for that matter. The management and staff are always so friendly. Going above and beyond with a smile should be there motto. Honestly it's not hard to call this place home. Shot out to Lori for always being here when I need anything!

Such a wonderful place to live been here for 3years they keep the property looking so nice and the…read moreamenities are great. My dog loves stopping by the leasing office every day to pick up a little biscuit treat I highly recommend this place if you are looking for an apartment to rent

I have lived at The Arbors for the last 2 and a half years. Staff is helpful and professional. From…read moremaintenance to front desk and even management. (Carola is the best - so lovely, kind, and helpful. She gone above and beyond for us on multiple different occasions!!!) You call and can actually talk to a live person instead of a machine. The best part is that the office is open 7 days a week. It's as quiet as it can get for living in an apartment. Trees are plentiful throughout, making us feel more secluded. Beautiful views, depending where you are in the complex. My only complaint is the ants. However, that's typical and scheduling the bug man is as easy as calling the office. The amenities are nice too. 3 hot tubs and 2 pools, plus a pet spa!

My wife and I recently had an issue with our washing machine, and David came by to diagnose the…read moreproblem. He quickly determined that it needed to be replaced and took care of everything from start to finish. He single-handedly removed the old machine, drained the clogged water from it, installed the new washing machine, and made sure everything was working properly. We truly appreciate David's hard work, professionalism, and dedication to resolving the issue so quickly, especially while working in the summer heat. His outstanding service did not go unnoticed, and we're very grateful for his help.

i've lived here two years and I just renewed for another year. I to neighbors who have been here…read morefor has to say something about living here. Kim and Nubia are awesome managers who will listen to any request you might have and make sure comfortable and happy living here. The maintenance team Sonny and David are top-notch professionals. This whole team has very nice and respectful to all your needs. I would recommend this place if you're looking for a quiet , comfortable and spacious place to live.

hope I spell her name correctly--Rachael, the leasing associate at Avalon Apartment Homes in Baker…read moreRanch, Lake Forest, was amazing throughout my apartment search. She helped me every step of the way with professionalism, kindness, and patience. She was always warm, friendly, and made the entire leasing process easy and stress-free. On my lease signing day, she even made me a cup of coffee and took the time to listen to my stories. Rachael truly cares about people and is a wonderful asset to the company. Thank you for making me feel welcome!

ONE MONTH AND WE STILL HAVE NOT RECEIVED OUR SECURITY DEPOSIT FROM OUR PREVIOUS UNIT…read more EVERY TIME WE ASK WHY OUR DEPOSIT HAS NOT BEEN RETURNED, WE ARE BASICALLY TOLD TO "CALL CUSTOMER SERVICE" AND THEN LEFT TO DEAL WITH IT OURSELVES. WHY AM I THE ONE WHO HAS TO KEEP CHASING YOUR COMPANY FOR MONEY THAT YOU OWE US? FOLLOWING UP ON YOUR OWN RESIDENT'S SECURITY DEPOSIT SHOULD NOT BE THE RESIDENT'S JOB. THIS IS YOUR RESPONSIBILITY. This has been extremely frustrating and unprofessional. We have also had multiple maintenance and move-in issues that have not been handled properly. We have been dealing with an AC that does not work properly, other maintenance issues, and now we are having to chase them for our security deposit for an entire month. If you are looking for an apartment in the area, I would strongly recommend looking at Irvine Company properties instead of this community. Based on our experience, the customer service and follow-up here have been extremely disappointing. This will also be our last move with this complex. We will not be returning, and I definitely would not recommend this place to my friends or family.

Requested my first work order since we just moved in about a month ago. We came from another…read morecommunity in Burbank after living there for 15 years and our first experience was with Nilton who helped us with our bathtub faucet dripping. Nilton surpassed any of the maintenance teams we have had in the past and it was our first time meeting! Great energy, super helpful and even provided some solid tips about the water. Thanks again Nilton!

I've called Portola Court home since 2018 and recently just resigned my lease again. Carlos from…read morethe Resident Services Office was a big help and handled the process for me. I've really enjoyed living here, the little events, and seasonal food trucks (please do more!), and the maintenance team is top notch. Here's to another year at Portola Court!

Ryan at Los Alisos deserves a huge shout and a raise and promotion!…read more He was extremely helpful, patient and considerate throughout my entire move in process! I recommend moving to this community to anyone solely based on my excellent experience with Ryan! Thank you for all you do!

Amazing, Arlando made it happen. Appreciate his hard work and consistency. Amazing experience!…read moreArlando truly made it happen for us. I really appreciate all of his hard work, patience, communication, and consistency throughout the entire process. He stayed on top of everything and worked hard to help my mother get into the apartment. Thank you, Arlando, for going above and beyond. Your dedication did not go unnoticed, and we are very grateful!"

Let me start off by stating that I'm a HEAVY sleeper, so didn't think that the location next to…read moreInterstate Alicia would blow as much as it does....but it's worse. TRAFFIC- If I lived next to the 5 or 405, it'd be Way better. If there, I'd have the constant hum of freeway traffic. Here, you have all the vehicles slowing down while approaching Jeronimo and the other half are working through their gears as they accelerate coming from Jeronimo. 6 lanes of traffic! There is an F-Ing off ramp to turn into/out of the complex....need I say more? Well, I will. How many cars pass 20' from my windows everyday? According to the City of Mission Viejo's website: 43,900 vehicles PER DAY. That is a factual number from the City. Source: cityofmissionviejo.org https://cityofmissionviejo.org/sites/default/files/Arterial%20Street%20Average%20Daily%20Traffic%20%28ADT%29%20Volumes.pdf 43,900 per day. 1,833 per Hour. 1 car every 2 Second's. FACT And those numbers are 2 years outdated on the City website. I can assure you that those numbers have since risen. To put things in perspective, think about these comparisons 6 lane highway- Alicia Parkway outside of these apartments. 4 lane Highways- Interstate 15 from Victorville to Las Vegas. Interstate 40 from Barstow to Lake Havasu. Interstate 5 north of the Grapevine to beyond the Oregon state border. Interstate 10 from the Palm Springs area to Phoenix. ROAD AND WALKING SAFETY- The intersection at the corner of this complex is the third most dangerous intersection in all of Orange County. Source- OC Weekly https://www.ocweekly.com/orange-countys-13-most-dangerous-intersections-6867096/ Sure, you may live across the street from a shopping center, but don't plan on walking there, nor Ever think of sending your kids to go there on there own. Also, I would not recommend walking your dog outside the front entrance in such a sketchy place. PARKING (lack there of). There is ZERO guest parking. OK, no worries, you can just park in the street? NOPE! No street parking on Alicia or Jeronimo. Anyone coming over? Then they're parking in the Gateway Center or in the El Dorado housing tract behind the apartments. You know the neighboring homeowners love that! So, as long as you enjoy non-stop traffic and absolutely no parking, then please be my miserable neighbor. I'm SO happy that I only signed a 7 month lease....then I'm out. F this place. Although I'd really like to adjust my score from a 1 to 2 stars (while I'm currently listening to the sounds of what seems to be NASCAR roar past my family room window.).....I simply can't. I do like the interior of my unit, as it has been updated recently. Also, I feel that the complex is likely pretty secure. Why you ask? Because thieves would have nowhere to park if they wanted to steal anything. They'd need to park 1/4 mile away just to case this place to see if there was anything of value to steal. Once stealing whatever they needed, it'd be a matter of lugging it back to their car. However, the perceived security of a vehicle parked in my single parking space does not outweigh the fact that every thief out there know that all the cars parked on the street behind these apartments are free reign to real in. These apartments could have a pool that had waterfalls, a grotto, 24 hour valet and free auto detailing. None of those change the fact that a human cannot sleep when there are 6 lanes of traffic, 20' beyond your bedroom window, with nothing more than a 24" block wall. Wait, did you see a 30' high sound wall at this location of Alicia? Yes, that is correct, it is on the other side of the street and is sure to make sure 100% of any noise generated by Alicia gets sent right I to your bedroom window.

Was looking at apartments in the area and was very pleased with this quiet community in Mission…read moreViejo. The staff are all very friendly and helpful and the model they showed me was beautiful. They are going to be updating more and more units too the pool is really nice and so is the fitness center and it is open and quiet. Nice place to live if you're looking for a one bedroom with good layout and affordable pricing.

I moved here for work and have absolutely loved living here. The community is quiet, peaceful, and…read moresurrounded by so much greenery, making it a wonderful place to call home. The residents are respectful, and the atmosphere is friendly and welcoming. One of the best things about living here has been Andreea, the property manager. She is incredibly kind, responsive, and efficient. Anytime I've had a question or needed something, she has taken care of it quickly and professionally, which has made living here completely stress-free. I'm only moving because I'm relocating to Los Angeles. Otherwise, I would have happily stayed. This place truly feels like a hidden gem, and I would highly recommend it to anyone looking for a peaceful, well-managed community.

Living here has been fantastic! It's been almost a year now and loving our apartment. The area is…read morenice and quiet, apartment is cozy, and this complex is in the middle of a lot of great places in OC. Would highly recommend living here!

Overall great experience management team Chris , Kyle and Niall are always so available and…read moreresponsive- appreciate the care, maintenance guys are the best! Love the renovation of the Gym!

Oh, how I loved this place in 2023 but in retrospect, I barely spent any time there…read more I have lived here twice, and the first time was an absolute dream. Chris was the manager and he was deeply invested in tenants experience and the only reason I moved out was because I was going to move in with my boyfriend at the time. Cut to 2025. That situation didn't work out and I needed a place to live close to my employer so I came back and got a bigger apartment. It is still very safe. I've accidentally left my keys in my car three times over the course of two leases and nothing happened. The community is very dog friendly and the kids that live here are awesome. I genuinely enjoy seeing them in the courtyard being... kids. My apartment faces the courtyard and I hear next to nothing in terms of noise, people leaving for work in the morning are more disruptive but that's standard apartment life. Here's the issue: equity residential, like many companies in the post Covid world, has cut costs at the expense of the user experience. Rents are high, but we have no security cameras, the emergency maintenance line leads to nowhere and I've had evenings ruined because my smoke alarm wouldn't stop going off. My neighbor is an actual crazy person and posts notices on his door and believes that I am transporting toxic mold to my work place. But yeah, equity! Report that on your earnings call. All that said, Niall and Kyle are doing their absolute best. Everyone deserves a day off, and I can tell the issue isn't the people, it's the company. Herrado (spelling) from maintenance is one of the nicest souls I've ever encountered, he answered the phone for me when corporate failed and turned off my smoke alarms. Genuinely really good people working here, but we are being failed by corporate America.