I had my Kia Soul serviced today by Rick Case Kia today. I was immediately greeted when drove to the service area by a very pleasant black gentleman. When I went to the service desk, Westley Hudgins quickly helped me with the recall and regular maintenance on my vehicle. My daughter in law came to pick me up since the work would take several hours. I am on a walker due to a very serious car accident. Brandy had a gentleman move a vehicle so get my walker around it. She also walked me to the vehicle and personally helped me get my feet up in the vehicle without me ever asking her to do so. I appreciate everyone's kindness and professionalism. Westley texted me and let me know when my vehicle was ready to be picked up. I appreciate this dealership and their staff. Great Job everyone! Natalie read more

This is the worst dealership I have ever dealt with. Reached out regarding a car and they confirmed the car was there and available for purchase. I said that I was coming with an intent to purchase. When I got there, I heard multiple excuses from the car was not there to the car was sold earlier in the day. I confirmed that the car was there and available for purchase just 30 minutes earlier before I left my house to purchase the car. As far as I am concerned they are a bunch liars! I will never, ever consider purchasing a car from any Rick Case dealership if this is how they conduct business. read more

The first time I came here was to get my Kia forte (first car). The salesman, Danny was nice. He and I went for a test drive. My parents were there with me at the time. My mom haggled with the salesman and he somewhat lowered the price for my Kia forte. After that, we went to see the financial manager, Jon Yi. Jon insisted that I get insurance for my car.. There were two kinds of insurance. I forgot which but anyways I didn't want any of them but he added them anyways.. The thing that really pissed me of was that Jon never picked up his phone. I wanted a refund, because I never wanted that insurance in the first place! So after many many phone calls to this Kia dealership, I finally got my refund. But after this incident, the salesmen and that financial manger never greet me. That's just horrible! I had a better experience at the Kia dealership at the Buford location. They were much more friendlier and they gave me free ice cream!!! The Kia at the Gwinnett Place location always made me and my family feel unwelcomed. The sales manager, salesman, Danny and the financial manager, Jon made me feel so uncomfortable. They were always in their little corner just staring at me. I had to go to work and told my mom to take my car and ask them why they never pick up the phone (insurance incident). So my mom and brother went and they asked one of the salesman (I don't remember his name) and he was straight up rude! He told them, "I didn't get to have my lunch break yet!" As if it was their fault that he couldn't have it. What the heck! I would have given this place a 1 star but there were a few people who work there who I feel doesn't deserve that because of the way their team treated my family and me. Several months ago, my car had low tire pressure and one of the salesman was really sweet and he lead me to the service department and told me that Orion (not sure if I spelled it correctly) would help me. And he did! He and the other service guy was nice and helpful! I felt like they really cared! I also came in to get my oil changed and Daniel was nice. He helped me.. I feel like he always helps me whenever I need help. The service people are very helpful and nice all the time.. I hope it stays that way every time I come. But the sales team really need to do better worth their customer service and treating people with respect! Overall, I think this Kia location is ok. read more

Gwinnett Place Kia - Auto Repair Near Me - Duluth, Georgia

BUYER BE AWARE DO NOT BUY A USED KIA -- THE TELEVISION ADVERTISEMENT IS MISLEADING. My husband was looking for a quality vehicle for me. Saw a commercial for Kia and called me immediately and said I know what type of vehicle I am going to get you. Kia, because they offer 100,000 mile warranty so; shortly afterwards we went to dealership to look at some vehicles. Picked out a car that we liked. The salesman told us about the vehicle. Never once did the salesman explain that the vehicle was used so it would not be covered under the 100,000 mile warranty. Now several years later. My car has a problem. Well, the guy says you are 9,000 miles past your warranty at only 69,000 miles. Wait, what said but the car should have a 100,000 mile warranty on it. No, that was for the first owner. Wow, the guy that apparently traded the care after only 12,000 miles. Had we known that we would have purchased a new vehicle. I makes now since to go to a new care dealership and purchase a vehicle with limited or no warranty if the are selling a new vehicle with full warranty unless you are getting an exceptional deal which we did not. I was possibly going to intentionally buy my daughter a used Kia thank goodness this happened before I did that. No used Kia warranty pissed off person If you read this spread the word read more

I have to join the ranks of many giving this place a 1 star (zero doesn't register). Terrible location, terrible customer service. Fortunately their helping us avoid them by not answering the phone forever or cutting the phone off when someone screws up and actually picks up the call. This business started going down hill as soon as they moved from Pleasant Hill Rd to their current location... in my opinion it's now hit rock bottom. Kia makes a pretty good vehicle, to bad they let places like this represent them! read more

Wow is the best way to start this. Me and my wife was just simply looking at different models. We had already been approved by a online dealer and honestly it was a done deal. Until we went to Rick Case Kia at Gwinnett place. And Andrew approached in the lot and I of course thought oh no here they come to work us over. But I was wrong we told him exactly what we wanted and he just ok let's take a look so you can get a Good ideal of the SUV. He was incredible explained everything to us. And never once did we have pressure to buy. He simply asked what deal we had already. my credit score was 657 ( not good but not bat) so he told us don't worry let's just see what we can do. Within minutes the sales manager (Doug) came over shook my hand and said here is what we can do. I didn't tell him my limits but he was way below what I thought I would pay. We walked out got the exact vehicle we wanted. For less than I expected. I can't say enough about there team before we left I was introduced to the service manager and that was cool. I can trust a man when they look me in the eye and shake my hand, Lastly I felt like I made the decisions and they just listened. Rick Case these folks just do right for the Customer. They are a 10 star dealership. read more

Bought my 2011 Optima here. They were nice worked with us on the trade and price, without too much bullshit. We'll see how the service department is when I take it back for my first scheduled maintenance. read more

Worst place I have ever dealt with. I wanted to get my wife a new Kia Soul for christmas. I coudnt come into the dealreship because I was keeping it a secret from my wife. I tried to get a ballpark quote over the phone from the manager Terry and he became very angry with me, telling me I was just going to shop his price. Terry finally told me, "Fine, I will give you a price and lets see if you are man enough to come in tomorrow!" I didnt even wait to hear the price. read more

Kia makes the most unreliable, unsafe car ever! Do not get fooled into buying or leasing one. You will regret ever purchasing or leasing this cheaply made, disaster of a car. The service at Gwinnett Place Kia is terrible. There is nobody there who cares or who will help you. I have been nothing but disappointed with the quality of the car, and especially with the pAthetic service I have received at Gwinnett Place Kia. Even the service manager is useless and unhelpful. Please don't waste your time or money on a Kia anything! read more

I have purchased 2 vehicles from this dealership and then referred the company I work for to them. The 1st time there were no issues, the second time the salesperson was not very impressive, but I was able to get a good deal so I dealt with it. The I started getting by car serviced there and had no issues. Then about 6 months ago it became impossible to get an appointment in the service department that was less than 2 or 3 weeks out. When I went to buy the 3rd car for the company I work for I went in with what I wanted, test drove the car, came back 2 hours later with a check and the signed deal. Then I waited and waited for them to get me the paperwork for my company to sign. That took about 3 days and 3 trips to the dealer. Finally got the paperwork and returned it to them and then started to wait again. About a week later I was finally able to get the car for our sales manager. Cut to 2 months later when our tags never arrived. We called the dealer and the person who answered the phone rudely told us they no longer do that and we had to get it ourselves. Then they added that we signed a paper saying we would get it ourselves. Um, no we didn't. We signed an application for the tag and a limited power of attorney for the owner of the company allowing them to get the tag for us. Was never told in writing or in person that they would not get the tag for us. I reached out to the sales manager and my sales person with no reply. I emailed the contact form on line with no reply. I tweeted the dealer with no reply. They have no problem returning my emails when they want my money, but when I need help...crickets. Mind you this is how they deal with a loyal customer who refers people to them. 7 years of service and 3 cars later you think I would get the respect of a reply from someone, but nothing. Avoid this dealer at all costs. All they care about is churning and burning cars not the people who drive them. Not to mention the fact I was promised a referral for sending my company into buy the car. read more

What a bad experience with this company. I bought a Kia Sorento in 08/2010 and my sales rep gave me a complimentary oil change at 5.000 miles. What a surprise today when my husband tried to get the oil changed and they informed us that because the company has a new owner they couldn't keep the promisse. I will sure let others know about this bad experience and this is going to be my first and last Kia purchase. read more

Some of the worst service ever! After visiting another repair shop and being advised that a KIA dealership needed to address my repairs I called Gwinnett Place Kia and I quickly find out the service department has taken a nose dive since Don left. First, over the phone they couldn't tell me if the fuel filter was in the gas tank or not, they actually told me two of their techs didn't agree so I would need to let them look at it 1st. Pretty amazing considering my SUV is less than 10 years old and they are the dealership, this should have been a red flag. The 1st company I took it to knew where the filter was located and they are not a dealership. The icing on the cake was when I showed up. When I made the appointment I was told the courtesy shuttle started at 7:30, by 7:15 I have my car dropped off. With a few other people I wait in the lobby, 7:30 comes and goes. I inquire about the shuttle, I am now told someone would be there around 8:00, I have to be at work by 8:00 & could have had a co-worker pick me up if I would have been told the correct shuttle schedule. 8:00 comes and goes, again I inquire about the shuttle driver and I am told he is running late. I explain my situation (and I am not the only person getting frustrated) and a different person comes out and wants to debate the conversation. Asking who told me 7:30, which of course I don't know - I reply why would I be here at 7:15 if there was no shuttle to take me to work. After being questioned again about the shuttle situation I demand my keys back, I will have to say the look on their faces was priceless. SAVE YOURSELF THE HEADACHE OF DEALING WITH THESE PEOPLE, MAKE THE DRIVE TO MALL OF GEORGIA KIA. RICK & DON ARE AWESOME, I WAS SO HAPPY TO SEE THAT DON WAS AT THIS LOCATION NOW!! read more

I contacted Kia Gwinnett Place in Duluth, GA on Friday, August 21, 2009, via internet regarding my interest in exchanging my qualified 'clunker' for an eligible car on their lot. I spoke with Walter Mercedes on the phone that afternoon, and made arrangements to come in and make a deal. Early Saturday afternoon, I drove my 1995 Jeep Cherokee 2WD, 6-cylinder automatic, to the dealership. I brought 3 years of insurance cards and tags to show continuous coverage and registration. When I sat down with Ben to look at the numbers, I was informed that they were no longer participating in the government program. Ben invited me to pay the entire amount through their financing program. I got up and walked out. I feel they wasted the time I had to find an eligible vehicle, because they agreed to a 'clunker' deal over the phone, but 'switched' the deal once I was in the showroom. Perhaps this is the way this dealership does business with everyone, or maybe this is an indication of their treatment of women - as there were no women working in this Kia dealership. read more

During the first half of June 2010 I sold my 2009 Kia Sedona to GPK via a salesman named Tony. Tony was not honest with me during the transaction. It took over 30 days to get my money and one of the reasons was because of the finance company I delt with when the car was purchased. Yet, Tony lied to me and told me it would only take 5-7 days for me to get my payoff. I forgot to remove my designer license plate which I had for many years (the plate was on the front of the car). The designer plate was the Dawgs plate (the real nice deep red background and silver picture of their "dawg". When I called to get my plate they said they could not find it in Tony's office. Tony not once picked up the phone to call me to see if I wanted my plate returned to me. I finally got in touch with Tony after a few weeks and he promised to mail it to me because he had taken it home with him. Today, July 28, I was told by their receptionist that Tony is no longer with them. Guess what? Tony NEVER mailed me my license plate. They also promised me $500 more the first time when they offered to buy my car. I took a couple of weeks to think about it and when I went back they said my car went down $500 in that short time frame. They are not an honest dealership!!!! As much money as the salesmen made off of the re-sale of my Kia did Tony really have to steal my license plate and cheat me out of $500? I am a disabled senior woman, and I warn other women.. do not go their alone, take a man with you. Wow..... read more

Keep in mind that I'm rating the dealership, not my car. My car is wonderful, and everything I wanted, but if I could give this dealership zero stars, I would. Buying a car is already known to be stressful, and this particular experience showed me why. It's been two months and I'm still having issues with titling and registration, and getting anyone to answer a question clearly is close to impossible. They weren't clear about absolutely anything, ever actually. I had to read through all the lines. I was told one thing at signing, and then another after. I was told I could call with any questions and that I would be helped in any way possible. That didn't happen. The original people involved with my purchase no longer work there (within a few days of my purchase, these people left Kia) and the new people were even more clueless than the first people. By far, the WORSE car buying experience ever. Do NOT buy from these people unless you want a LONG, annoying, painful process with many tears. read more