Just purchased a 2019 Q7. Armando and Shawn were our…read morespecialists. Overall, a very positive experience. Armando was new to Audi but very personable, knowledgeable and professional. They were patient with us (2 test drives) and very agreeable in pricing our new automobile. Many thanks!

Very disappointing!! Scheduled an appointment for service, they said it would take a couple of…read morehours which we agreed. We got there early with an early appt thinking we would be able to get in and out. We stayed in the waiting room as our car was getting serviced. As we patiently waited for 1 hour 45 minutes, we noticed our car was finally moved. It took them 15 minutes to finish!!! Also, they need to make sure the customer needs to be aware of ANY job that they add on that the customer should be making the final decision. Tire rotation was not agreed to and they charged us $88. Unacceptable!!

I had a great experience! I can be very indecisive, but they were patient and allowed me to take my…read moretime when purchasing my car. Antoine initially helped me, and when I needed service support, Orlando stepped in and was amazing. He answered all of my questions and handled everything quickly and efficiently. I truly appreciate the excellent customer service

Initially, I was satisfied with my purchase at EchoPark. Elijah served as my salesperson and…read moreprovided excellent service. However, a problem arose shortly afterward. Within two days of acquiring my 2024 Volkswagen Jetta, I was compelled to bring the vehicle in due to an "engine service soon" alert. The vehicle's performance declined, and I encountered an error message stating P0010: Camshaft Position Actuator Circuit (Bank 1), indicating an electrical fault or failure with the camshaft adjuster valve. Consequently, I contacted EchoPark, and Orlando in the service department advised me to proceed to the Volkswagen dealership, given that the vehicle has only 48,000 miles and remains under warranty. Accordingly, I took the vehicle to Autonation in Buford, Georgia, on May 12. The vehicle was received on May 7, and the issues commenced on May 9. As part of my plans to visit Autonation, I was informed I would take an Uber to EchoPark after dropping off the vehicle. However, it took nearly two hours before I received assistance in arranging the rideshare. I interacted with at least five different staff members, none of whom were aware of the situation. Eventually, I spoke with Assistant General Manager Talon, who was exceedingly helpful and assisted me in reaching EchoPark. I waited at EchoPark for over an hour and was provided with a loaner vehicle as compensation for the inconvenience. Talon attempted to explore options for acquiring a different vehicle through the financing bank; however, the requirements for the vehicle I desired were more stringent. I subsequently decided against the Volkswagen due to the need for maintenance shortly after purchase. Since then, I have contacted Talon via phone and text messages without receiving any response. As of today, May 29, my vehicle has been in service since May 12, and no one, including Talon, has contacted me since May 15, despite multiple calls and messages. Rod in Sales called me and let me know my vehicle is ready to be picked up and arranged a rideshare as I returned the loaner. I am currently paying for a vehicle I have only possessed for five days, at a high interest rate. I also contacted EchoPark corporate, engaging with several agents and personnel, who ultimately provided minimal assistance and offered little follow-up despite my requests for a callback to discuss alternative options. This situation is entirely unacceptable and constitutes poor business conduct. I am disheartened by how EchoPark has managed this problem, especially considering its simplicity to resolve. Nevertheless, I would like to acknowledge the exemplary service provided by Rod, the Service Manager, or Sales Manager. His professionalism and dedication were outstanding and deserve recognition, potentially in the form of a raise or promotion. Although EchoPark did provide a loaner vehicle--an act of kindness--it does not mitigate the inconvenience caused nor the manner in which this matter has been handled. Management should have been more proactive in addressing this issue, maintaining constant communication, and seeking solutions that benefit both the customer and the organization. The total without labor in the picture is shown. The total with labor was over $5k for a vehicle I just purchased. PLEASE MAKE SURE YOU ARE AWARE OF YOUR VEHICLE PURCHASE. Thank God mine was under warranty. EchoPark you guys need to do better and compensate me for this major problem.

The service at Rick Chase is very good, they have a very comfortable waiting room and they keep you…read moreupdated on the status of your car.

I had the worse experience the first of the year in the service department and the Tammy Manager,…read moreGod awful!! Now I am looking to buy or lease a new Hyundai, and I just can't pass my experience with the Rick Case name. My experience here has been the worse I have had at 80 and I am thinking, Carolyn why are you looking at this dealership? Find another car brand. By the way, I spent 200 dollars more in car rental fees than expected, just awful!!! And Tammy, unbelievable as she must be a family member, no way in hell she could be an independent worker. Last, they must have one person answering the phone, calls go to voice mail. I just talked myself out of a purchase. Can you imagine after the ink is dry?

Excellent all around service from top to bottom from World Auto. Shout out to my guy Naj, Oliver,…read moreand honestly the whole staff. I never felt pressure to buy anything throughout the whole process and when we did strike a deal I was more than happy that they worked with me with the out the door price. If you're looking for true professionalism & genuine people who actually care about you and are not just looking to make their next transaction, look no further than World Auto!

I first found out about World Auto on Edmonds Used Cars website. They had a van for sale that was…read morelisted as a "great price". When I picked up the van, I told them I wanted to take it to a mechanic to have it inspected before I purchased. The, sales associate, Adam asked if it's within 10 miles radius and it was. After the new car inspection the mechanic said the car was a great purchased, so we got it! It's been great ever since! Also, a week later Adam contacted me and said he had an extra key for the van which was so needed! I appreciated the honesty, and transparency throughout the whole process! Thank you, Adam!

I been shopping around for a Wagoneer for awhile and messaged them about an OTD price for me…read more Instead of replying to my question over email. They have blowing up my cell phone non stop and saying they can't give me a price unless I come in. I normally have the price pre-negotiated before coming in. I asked the sales person twice for the price and he refused to give me one. I told him that I didn't have time for games and left it like that. A few days later, he emailed and sent me a video. I asked him twice for a price and he still wouldn't give me one. He asked me what price I was thinking about. I gave him a super low price to mess with them before I was tired of their games. I would highly avoid this place as they need to learn some customer service and how to sell cars. I already picked up my Jeep out of state bc they played no games and got to point. If the GM is reading this, please retrain your employees on how deal business with customers. When a customer asks you for an OTD price, just give it to them. Stop dancing around and playing games and telling the customer has to come in for to get a price or refuse to give one. I wish I can give this place -20 stars. FYI, this sales man has blown up my cell phone at least 20 times. They seem desperate but have 0 customer service skills. If you're reading this, you know who I am referring to.

I recently bought a vehicle from this location, and while my salesperson Kevin was actually pretty…read moredecent and seemed like he meant well, the experience took a sharp turn for the worse once the sale was done. Before finalizing the deal, I made it very clear that I was only moving forward if the vehicle came with a working charger. Well, I got the car -- but the charger doesn't work at all. That's bad enough, but what's worse is how everything was handled after. I tried reaching out multiple times -- called at least 4 or 5 times -- just to speak with a manager. No response. When I finally got through to Nubian M. Holmes, who is apparently the Sales Manager, I was completely shocked by how rude and unprofessional he was. Instead of trying to help or even just listen, he brushed off the situation, offered no solutions, and actually told me: "If you're not happy, just bring the car back. We'll be waiting." Who says that to a customer? It wasn't just dismissive -- it was disrespectful. No accountability, no effort to make it right. Just pure ego and attitude. I honestly couldn't believe it. Let me be clear: this isn't about the car. It's about how they treat people after they get your money. That's when the mask comes off. And if this is the kind of leadership they have running the place, it explains a lot. The sales team might seem helpful at first, but once the papers are signed, you're on your own. No one will care. No one will help. And if something goes wrong? Good luck even getting a call back. Trust your gut and shop somewhere else. I wish I had.

Riley was great! I really appreciate her assistance. I would definitely refer people to her for…read moretheir future vehicle purchases.

Riley Miller was absolutely fantastic! She made the entire test-drive experience smooth, enjoyable,…read moreand stress-free. She was friendly, knowledgeable, and incredibly helpful throughout the process. I truly appreciated her professionalism and great customer service. I would highly recommend Riley to anyone visiting this dealership--she definitely goes above and beyond!

My experience with Gravity Auto was a rather positive one. I purchased my vehicle back in May…read morealmost sight unseen. Beautiful car by the way!! I began to have a minor issue. I was a bit apprehensive to contact the lot because I had no warranty. I contacted my salesman, Hasan who advised me to speak with his manager, AJ. After talking with AJ he told me to bring the car in. I brought my car in on Thursday , I guess I should mention that I live over 3 hours away from Duluth GA. The guys resolved the issue and had two new tires placed on my car. I would definitely say if you see something on the lot, go ahead make the purchase. Do not hesitate to buy from them. I've seen some less favorable reviews but if you are having and issue after you purchase just be nice and talk with them. In my humble opinion AJ is a stand up guy who kept his words and took care of me. So please go see the guys at Gravity, if you see something you like which I am sure you will please by all means get it without hesitation! This is a honest review. Thanks again AJ!!!

My experience with Gravity Auto in Duluth started out very well but unfortunately ended up being…read moreone of the worst car-buying experiences I've had. Initially, our salesman was friendly, accommodating, and eager to show us the BMW we came to see. From the very beginning, I explained that I already had financing in place, but I was willing to hear what they could offer. Throughout the process, however, there was constant pressure to use their financing. After negotiating for quite a while, we finally reached an agreement on both the purchase price and my trade-in value. When I ultimately chose to stick with my own financing because they couldn't beat the rate I already had, everything changed. The salesman went from being helpful and personable to rude and dismissive. It was obvious that once they realized they weren't making money on financing, we no longer mattered--even though we were purchasing a luxury vehicle and spending a significant amount of money. Things only got worse during the paperwork. We discovered that one of the exterior/interior protections we purchased didn't actually cover what the salesman had told us it would. That was extremely disappointing and felt misleading. Then came the biggest issue. While waiting for the keys and tag, the salesman casually informed us that the vehicle only came with one key. What's frustrating is that when I handed over the two keys to my trade-in, we even joked, "Two for two." We both clearly saw two BMW keys sitting on his desk with the same last 4 digits on the tags. Somehow, by the time we were leaving, one had mysteriously disappeared. When we questioned it, the attitude from both the salesman and staff became even more unprofessional. Instead of trying to resolve the issue or showing any concern, they treated us as though we were inconveniencing them. Before we left, my husband spoke with the manager, and the salesman assured me the missing key would be mailed within a few days. It's now been a week and they are saying no 2nd key available. I absolutely love my BMW, but I genuinely wish we had purchased it somewhere else. Customer service doesn't end once the paperwork is signed, and Gravity Auto completely failed us after the sale. If you're considering buying from this dealership, I'd strongly encourage you to shop elsewhere. There are plenty of dealerships that appreciate their customers before, during, and after the sale. AND... good luck getting anyone to respond or answer a phone call once the deal is done.

I had my Kia Soul serviced today by Rick Case Kia today. I was immediately greeted when drove to…read morethe service area by a very pleasant black gentleman. When I went to the service desk, Westley Hudgins quickly helped me with the recall and regular maintenance on my vehicle. My daughter in law came to pick me up since the work would take several hours. I am on a walker due to a very serious car accident. Brandy had a gentleman move a vehicle so get my walker around it. She also walked me to the vehicle and personally helped me get my feet up in the vehicle without me ever asking her to do so. I appreciate everyone's kindness and professionalism. Westley texted me and let me know when my vehicle was ready to be picked up. I appreciate this dealership and their staff. Great Job everyone! Natalie

This is the worst dealership I have ever dealt with. Reached out regarding a car and they…read moreconfirmed the car was there and available for purchase. I said that I was coming with an intent to purchase. When I got there, I heard multiple excuses from the car was not there to the car was sold earlier in the day. I confirmed that the car was there and available for purchase just 30 minutes earlier before I left my house to purchase the car. As far as I am concerned they are a bunch liars! I will never, ever consider purchasing a car from any Rick Case dealership if this is how they conduct business.

I had a recall on my vehicle and dropped my car for a next day appointment. There were cars in…read morefront of me but as soon as the charming Mr. Marvin saw me, he had me drive to the next lane for immediate service where he quickly made a video and took me in to the consummate professional, Lamont Gibbs, checked me and let me know additional services I needed, as how quickly I needed them. He was very knowledgeable, positive, and quick. He even called a Lyft for me. These guys would be great at training or managing other team members so that all of Rick Case's customers have the privilege of quick, professional, knowledgeable service.

Worst customer service I have ever been apart of. Sales department was great but as soon as they…read moresell you a car and service becomes a part of the equation, look out. I have made more phones calls to them without returns. Yes, Josh Bass would not return my calls. I had to drive into the dealership because they wouldn't respond Please, before you buy a car at Rick Case, read ALL of the reviews. it is a shame because Kia is a great product, but with HORRIBLE service.