Management reached out to me regarding the experience I previously had at their store. We got into messaging back and forth regarding my availability to revisit and they were very accommodating despite my hectic schedule. I was messaging with Shelley and upon finally making it to their store I was met a bigger set gentleman named Jake. He's like a teddy bear, was extremely professional, apologized for my past visit and went above and beyond to ensure customer satisfaction. It was unfortunate due to the new laws passing for vapes in California. Their store was cleared of their usual inventory and they now have special glass pieces for sale amongst several other products. I have not yet had a chance to test out any of my new replacements yet, however I'm confident that it'll work well. They will also be launching a website for sales shortly as I was told. I don't have the website yet. I look forward to resuming business with this store. read more

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Female employee is consistently rude and unhelpful however both of the guys that work here are super friendly and chill. Decent selection but lowkey wouldn't come here since they tax hella on disposables. I've come to the shop multipl read more

Terrible service. Selection was scarce. I walked in and the woman there looked at me as though I was bothering her. Was not very helpful. I'm new to vaping so I wanted to see the product and read the box before buying but she held on to the e liquid like it was gold until I paid for it. I needed the liquid so I didn't make an issue. Just paid for it and left. It was the first and last time I will buy anything from this company. read more

Ok so just the sole fact that they sell King Palms in the shop makes them a 10/10. Convenient, well stocked, and i'm always in and out, and satisfied with my King Palm purchase read more

If you want any type of actual flavors for a vape, you have to order it online and then go pick up at the store. They have almost nothing in the store and how would you know that until you go in there? So to save you time, don't go in there expecting a selection of anything other than basic flavors. It took 10 minutes to get the explanation of having to preorder online and why. They are more expensive than anywhere I've gone before and the woman with the black hair (don't know her name) is a total bitch. Luckily there's a guy there who had some common decency who didn't treat me like a criminal trying to buy a damn vape. Maybe it's just Irvine? Don't know but won't be back after that experience. read more

Customer service sucks here and I drove all the way here from Tustin just to find that they are closed when I already purchased my products online. They have no respect for the customers by not updating their hours of operation on Google, but of course they have written hours on the door, so when the customer arrives to Ecig Emporium, they find that the store is not even open! Very unprofessional and again they don't care for the customers obviously. I wasn't the only one that experienced this either, there were two more customers waiting out here that were very disappointed! Thanks for wasting our time and money to get here. read more

ECig Emporium - Business operating hours on Google. - Tobacco Shops Near Me - Irvine, California

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Came in and the girl employee looked at me up and down and then went down on her phone instead of greeting me. She also ignored me. The guy employee was super nice and chill though! He helped me when he saw her demeanor towards me. read more

Shoutout to Kobe and Cameron. Great staff and very helpful. Lots of choices. I couldn't decide on a flavor so they helped me out lol.

Pretty simple process and friendly helpful service. I noticed the prices are better than my local vape shop.

This is a small but pretty well stocked shop with an okay selection. If you need something they don't have, they'll usually order it for you! The employees here are an absolute pleasure to do business with. Prices are on par with most other vape shops. Parking is easy and you can always find a spot near the door. Great place! read more

This place has the worst customer service I've ever had. I had a receipt, and unopened box, and the clerk refuses to return my items, note: he gave me the incorrect order, and I called before I return my items. what made the matter worst, is that he was thugging, and getting in my face, like he was about to punch me... horrible horrible people, with zero proficiency, and bad customer service. I will never, ever do business with them again. read more

Came in to buy a vape as I know they sell flavored ones still. Lady behind the counter claims they don't. When I call her out and say I've been here before, she says "Best you can do is order online and they'll be ready tomorrow". Stay away from this sus smoke shop that is most def trapping vapes illegally. Worse than that, they make you just through 10 different hoops before handing over a product. Needs to get shut down ASAP. read more

This place is fantastic, the whole staff is very friendly, extremely knowledgeable & have superb customer service skills... A special shout out to Barbie whose gone above & beyond to help me fine the right tobacco flavor for me... The selection is awesome & you can't beat their prices! Highly recommend this shop! Thanks again!!! read more

This place is awesome! I would definitely recommend, service is great! Especially from Kobe who has helped me out a few times. He took his time trying to find the perfect 0 nicotine vape for me since I am trying my best to stay away from nicotine these days but still enjoy vaping. I did not feel rushed and appreciated the time and care he took in helping me out. I for sure will be back and if you are looking for a great vape store you found your one! 10/10 ! Thanks guys Keep up the good work! read more

I can't believe how rude these people are, the staff was shady, the business practice and the product selection was horrible Everything they have taste horrible, super expensive and has no quality Does they understand they are selling the same thing, but with different name?! The guy sold me 2 different products with the same flavor and taste and I explained to him this is the exact same thing, he says no its not.. like you're speaking to a wall read more

Staff responded to my previous review and took steps to ensure the quality I have grown accustomed to here. 5 stars

Walked in and the sale rep "Josh" was Rude and Raciest person by not answering questions and instead was focused on getting the money and started to urge with me . I wouldn't go here for there are a lot of better places to shop for better and cheaper prices . read more

They are selling counterfeit vapes. Don't buy for your heath sake. Don't buy from this sketchy spot. So many legit spots within a mile.

Guys where really cool and friendly , and menu selection was easy to pick from , they recommended the best one and my girl loved it

Selection of products is not ideal I wouldn't waste time going here for a poor selection read more

I love coming here. You're always welcomed in like a friend. They were amazing today. Long story short, my vape disappeared after five days in the hospital. So I went straight to Ecig afterwards lol. They were quick to guide me to something new and that would work best for me. They were even so kind to help set it up w juice and everything!! Such a great crew.. I wouldn't go anywhere else. These dudes are incredible. Go here if you want above and beyond service! read more

I love this store they have the very best prices on vapes around the area . The staff are always very welcoming and Julian helped me find exactly what I was looking for. read more

Sam is the best! I haven't vaped in a while so I came in with hella questions trying to find a vape for my boyfriend. He was kind, patient, and knowledgeable. This was my second visit and won't be my last! read more

My Smok Nord2 finally quit working after two years and I was looking to upgrade. Staff was mad knowledgeable, had a large Smok inventory and cut a great deal. Definitely earned my future business. Check 'em out! read more

I've been shopping at Paul and Shelley's shop for many years. Btw: I'm a fan of their new location. Parking is so easy to find... last location was like luxury bumper cars at a carnival. The person who built that shopping center was a yo-yo. Anyway, at the new location, I can pop in, get what I need, and leave in a timely fashion. It took forever and a day to find a spot and get out of the shopping center at the former location. Shoutout to Amanda and Barbie for providing excellent customer service. This place pretty much has everything you'd need for your vaping device, and they also have a great selection of juices, so you'll walk out with something you'll enjoy. The prices are quite reasonable as well. read more

ECig Emporium - The flavor selection is quite good - Tobacco Shops Near Me - Irvine, California

Kinda bummed because I thought I found my new go to spot. Customer service has been great until today. I bought a flume last week and within a day it died and would not work properly (I'm not an avid vaper so I did not go through it in one day). I do not live in the area so I came by next time I was in my office. I explained the situation and basically told me so sad too bad. I get it they may not replace it but hey offer a small discount on a new one? I actually recommended them to a few friends but now I will make sure everyone knows how quickly they change their tone. It should not fall on the customer if you sell faulty product, kinda shady. Never coming back. read more

I normally get my vapes from here and never have a issue. I came the other day and the guy was very rude and had a big ego of some sort. i will never buy from here again. Thank you. read more

I went there for the first time and I wish I knew this place before, so many options and the guy there was really helpful and nice!

A staple in the community for tobacco harm reduction supplies. The staff and ownership are amazingly hospitable and informative. If you know someone who smokes bring them here and they can help them make the switch with quality products and coaching. read more

ECig Emporium - Tobacco Shops Near Me - Irvine, California

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Let me just say Spencer is AWESOME!!! Went in and bought a Elfbar vape and when I got home I noticed it didn't work right, so I went back a couple hours later and explained to him that it's not working right, and he just exchanged it with no problem. I really like everyone who work there. And their prices are great! Big shout out again to Spencer read more

They are always so quick and helpful! Especially Matt and Barbi! They seem to always have the best recommendations for devices and juice! Has been my #1 spot for years! read more

I've been shopping Ecig for years, since their previous location. A lot has changed over the years. Their location, their set up, product line and variety. They also have more than trippled their staff. Even during a global pandemic they have always been available, always worn a smile (or smeyele with masks). They have always gone above and beyond to stay clean and safe while still answering questions, walk newbies through the variations and processes for all the devices, strengths and flavor profiles. The manager Barbi has tried just about every flavor and device they carry so she can give an accurate presentation and description of it while getting to know her customers preferences. Other than the staff growing over the years, you wont see much turn over. When you work there, you become family and treat the customers the same. Matt and Niko are classic timepieces there and always enjoy catching up. Even when packed and "rushed" through the checkout you still feel seen and cared about. This place isn't JUST a vape shop. It's a staple to the community and a place you can always count on. Oh also!!! They've made some upgrades and now sell refreshments, CBD products and Terpenes as if it couldn't get any better. read more

Always fresh, always REAL, always friendly. I've never had a bad experience here, and I'll continue going back because I know when I'm buying something that it's legitimate. Thanks guys! read more

Pommy was the greatest helped me with everything I need great price awesome place great sustainer service awesome guy

Best price and great services. There are couple workers who are friendlier than other but they're all very nice. Seriously, this is the place to get disposable. Hard to find one that match the price here. read more

This team is always so amazing and helpful. They are very knowledgeable and offer different varieties and options. I am always greeted with a smiling face and a warm welcome!!! The rewards program makes it great to get new product! read more

Their service used to be exceptional but they're just out of it and their website is all over the place, it's not easy and optimized I don't understand after ai technology age how are these guys don't see the issue with their online ordering .. they're overall decent shop but their service is terrible since the vape in store sales have gone down read more

EXCELLENT SHOP! I always have a blast coming in to this shop! Great selection with competitive pricing, awesome atmosphere, everything is always spotless and having access to unlimited samples for only $1 absolutely rocks! The staff is always great. It's very refreshing to be treated like a friend or family member and not just some random customer or someone they are looking to make money off of: Safe is an awesome guy and always goes above and beyond to take care of everyone who comes through the door; takes a legitimate interest in how your day is going. Barbie is one of the sweetest women I have ever met and is incredibly knowledgeable; highly dedicated to the company & detail oriented. Amanda totally rocks and is a blast to be around; makes sure her co-workers are always taken care of and have everything they need to do their jobs. If you are looking for a Vape shop in Irvine, look no further!! read more

ECig Emporium - Photo of the inside of the NEW shop! - Tobacco Shops Near Me - Irvine, California

This place is great. They have a very well put together vape bar, Barbie & Jake treated me well, gave me a coffee and let me get exactly what I wanted, which was nothing fruity or too sweetened. I went with a complex oaky bourbon vanilla flavor called Castle Long by Five Pawns, and a strong menthol called Subzero by Halo. I know it's not good to smoke, and I've been smoking a lot, not to mention spending a lot. So I made the switch to a vape, so that less tar is going into my lungs, and I can wean down to lower amounts of nicotine as well. It was really inexpensive to do. So far loving it! Thanks @ecigemporium Irvine . . . . . . . . #newvaper #newvapor ? #stopsmoking #lownicotine #ecig #vape #quitsmoking @ Ecig Emporium read more

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Today was my first visit to ECig Emporium and I was impressed!! Barbi was super nice and extremely helpful. My regular store has recently closed and I was a little scared to find a new vape store. I'm so thankful that I found ECig Emporium and my new go to store for my vaping needs. Thank you Barbi for going above and beyond. read more