Before I start, I want to say two things: 1. The service, in terms of the people who worked on my truck and the quality of that work, was absolutely five stars. The only reason I dropped a star was over the clarity of their pricing regarding light trucks and special services. 2. I received a 10% discount to write this review, which says something about the confidence they have in what they do, because they basically paid me $40 to say whatever I have to say, good or bad (before they did the detailing, not after), and took it on faith that I'd do so. Backstory: I am not one for car washes. To me, a vehicle is an all-weather tool, and blowing money on polish and washing is a waste. I have a light truck, which has been sitting unused for about nine months. Me being a slob and living in the Northwest, the cab of the truck had birthed an ecosystem of its own; mold was everywhere. The outside didn't look much better. Since I no longer used it, I decided to prepare it for sale, and while I may not care whether it's particularly clean, I recognize that a clean, comfortable vehicle is going to fetch a better price, so I bit the bullet and decided to have it detailed. Setting an appointment: I scheduled my appointment online, opting for their top-tier service, the Extreme Elite package, which thoroughly cleans the vehicle inside, outside, and under the hood. It also needs to be scheduled some time in advance, since it's a 7-hour process. Thorough. The website lists base pricing for this service, but states that an inspection is necessary before a final price can be declared. This is the first place that the clarity of the pricing falls through. They suggest that the final pricing is unknowable, with only a base rate of $309 displayed online, but really there are set prices for specific types of vehicle, and set prices for specific problems. For example, the added price for taking care of the mold was $80 for the extra ozone treatment of the ventilation, and presumably the unpleasantness of dealing with it, which is fair, and I did expect to pay some amount more. But they set that price without actually examining the vehicle (I was told over the phone), so they could just as easily list that on the website and avoid the sticker shock. On arrival: When I brought the vehicle in, they recognized my gray, pollen-and-spiderweb-encrusted Ranger right away. We went over pricing, which is where the second problem popped up: instead of charging $309 as the base rate, which is the rate for a sedan (the smallest vehicle class they list), they charged the SUV price, an extra $40. This made little sense to me, since the real work is the inside of the vehicle, and trucks have the smallest inside available. In each category, listed on-site, they list example vehicles. None of the categories lists a model of light truck, again leaving the prices unclear and again setting up sticker shock that could be prevented. To their credit, this is when they started to look for ways to bring the price down that they could justify to their bosses, so the price went from $309 to over $400, back down to the mid $300 range. Kudos to the guy on site for the effort, but I do prefer predictable pricing. Results: the results are what caused me to agonize over docking a star over my pricing gripes. Turns out my truck is black, and can be made to positively shine. The guy who did the actual cleaning and polishing, a youngish blonde fellow, seems to really take pride in what he does. He seemed genuinely excited about the difference, and after six or seven hours of cleaning a moldy old truck, when I'm sure he'd rather be polishing a BMW, he was bright and friendly in explaining what he was able to get done, what couldn't be helped (mold stains in the seat belt fabric and some of the deeper paint scratches, for example) and wanted me to give him any feedback I could, good or bad, which I respect a lot. This guy definitely gets five stars. TL;DR: The ultimate question is, of course, whether I would ever go back. If I had it to do over again, I'd say yes. Part of my aversion to cleaning is an aversion to chemical smells, and their cleaning process made the cab of my truck go from genuinely unsafe to spend time in (again, mold) to feeling and smelling fresh, without the bleached and toxic odor I despise from harsher cleaning products. They did excellent work, and the people on-site were friendly and actually put effort into meeting my concerns. read more

I know Subaru's are meant to be used. I go months on end without a car wash (I think it looks better dusty/muddy and used looking). Months of mountain passes, snowboard day trips, and road trips. When I do the occasional Brown Bear DIY car wash, I purposely don't spray the wheels because I think the brake dust is more appealing than the factory gunmetal/polished look. I know people who refuse to let their dog, food or beverages in the car. I'm not like that. My black interior is a special edition with dog fur accents. But I understand that once in awhile, a car needs a good detail. As much as I like the look of a dirty Subaru, it's nice to see it look like it just rolled off the lot (at least for a little bit). I just returned from a weekend trip and my Subaru had a nice patina from donuts in ice/snow/mud and highway bug splatters. I was going to do the usual: pull into the driveway and unload. But something happened along I-90 that trigger a "time for a full auto detail" bulb to ding in my head. A spill; not your typical soda or gatorade spill but a carmel whole milk latte kind of spill. 8 oz. of brewed deliciousness spilled and subsequently soaked into my alcantara passenger seat. Not only did the liquid goodness soak into the seat, it dripped and ran between the seat and center console. It pooled up underneath the seat and soaked into the floorboard carpet. Some of it spilled into the seat belt latch. By the time I had managed to pull off the highway, the latte had disappeared into the creases of the seat. I soaked up what I could, but gave up and hoped that the auto detailer could work their magic. Eco Car Cafe did that. Eco provides a mobile service option but I opted for the full Elite package at their Northgate Mall garage location. I dropped my car off at 10AM and was given a phone call 30 mins before the car was to be finished. The entire detail was nearly 4.5 hours. As I walked up to my car I thought "damn, the car looks pretty good all waxed and polished". Eco was very detailed with their cleaning process. I had never had a car steamed inside and out before wax and polish, but the results were amazing. I poked my head inside and looked around and noticed that they made sure to address the door jams and little corners. I was skeptical that all of the dog hair would be cleaned out, but they did a fine job on that front as well. As far as the latte spill is concerned, I could smell a teeny tiny bit of coffee but I'm pretty sure the only fix would be to remove the passenger seat to clean out the seat rails, nuts, and seatbelt latch receiver. I was one happy Subaru driver. I drove it out of the parking garage into typical Seattle drizzle with a smile. The only negative (which really isn't that bad) is that the interior bits were a little to greasy for my taste. I prefer a little more of a matte finish. However, I've visited another auto detailing establishment that shared my same name and they made some greasy panels. At least my hands didn't slide off the steering wheel leaving Eco. On my next visit I'll probably inquire about an alternative interior cleaning option. Eco's package prices are a bargain and the quality/results are superb. I've been to two other shops for auto detailing and Eco wins my future business. read more

Got my girlfriends daughter Camry for a full interior detail after her car was stolen by a drug user, Miko has done a great job, even after a couple of hour, he give us a call to let us know that it would be a bit longer because he wanted to do an other pass on it! The car was spotless, Like new, no more nasty smell... We had service on the 11 of Feb... read more

Just had my car detailed....it looks new...they were able to make it look great inside and out....great job, great service and while your car is getting some LOVE you can shop at Northgate Mall. Check these guys out....I am VERY IMPRESSED and will be going back! Monica read more

These guys are top notch. I had a bottle of wine break in the back of my car. It was 90 degrees that day and it smelled like rubbing alcohol and sugar. I could hardly stand to be in my car. I am a real estate agent and it's imparative I have a clean fresh smelling car. These guys came to my office and spent over 4 hours shampooing the rugs and doing a complete detail. I will only use Eco Car Cafe. read more

Squeekie clean car and saving the environment.... what a great deal

WOW! David and Billy did an amazing job! It surpassed all my expectations... *still speechless* It looks like I just picked up a brand new car. I got the extreme elite after 5+ years of never getting my car detailed to just 'start over' and start over is definitely what I got!! The Dirt: I take my dog (chow/samoyed/fluffy mix) in my car everyday and frequent a dog park every weekend so you can imagine the hair and dirt in the back seat. To be honest I used to be really good with vacuuming my car every 3 weeks (for 4 years), but ever since I've moved jobs to an undesirable location I have not found a convenient spot to vacuum my car at, its been 1+ years since its been vacuumed. A rude guest left bicycle grease all over my trunk and after 4 years of looking at that bicycle grease (and various attempts with various cleaning solutions) I accepted its permanent scar in my trunk. I've had to park my car outside for 4/5 years under various trees so there was pollen EVERYWHERE on the exterior in every crevice.. basically stuff you can't get out with the automatic car washes. A few years ago I spilled maccha tea in the passenger seat and despite many attempts to get that 'green' powder out of the seat material, that was also another permanent scar. One day the windshield condensed on the inside of my car and then my windshield had weird streaky water lines on it every time my car faced the sun while I drived... I was going insane and figured I had to get my car detailed then! I saw my car from the outside first. I was thinking, "Okay its nice and shiny, great!" and as I expected. My real shock was the interior... I was shown the trunk first and my jaw dropped. A trunk covered in bicycle grease showed no trace.. it looked brand new! I was speechless.. after my hours of trying to get that stupid grease out... IT WAS GONE! All the pollen in the cracks and crevices.. GONE! Hair, GONE! Maccha, GONE! Weird water streaks on windshield, GONE! I drove away in the sun finally not annoyed or irked. I'll definitely be back! But for maintenance so my car doesn't scare people in the mean time... Thanks Eco Car Cafe for my "new" car! :) FYI: I didn't care to get my engine steamed, I just wanted the exterior and the interior cleaned and asked them if they could trade the engine clean for some extra TLC on the interior and they were happy to do so. read more

Total waste of my time -- I had an appointment. I dropped my car off and left my key in the dropbox. Called during the day to ask if my car was ready, but no one answered. When I went to pick up my car, they had not done any services on it. Apparently my key sat in the box all day. You'd think they might check for the car that had an appointment. I just don't get it. Also, their key dropbox does NOT seem secure at all. I went elsewhere for my services. read more

My car looked like it just rolled straight out of the dealership. The complementary mint and car freshener is a nice touch.

I came in today to get a $90 exclusive car wash. The minute I pulled up the first thing they asked me was if I had brought my car in before booking an appointment. I had spoken to two people on the phone before making the appointment and neither said anything about that. The Eco cafe rep continued to tell me the things they weren't going to do - get the pollen off the car and would only wipe down the trunk jams. He said "we aren't going to do all that" It was clear that he wanted to upsell the minute I came in. I wouldn't take my car here if you want actual cleaning - my car is by no means filthy but had natural seasonal wear and tear. read more

I would not recommend getting your car serviced here, it is unfortunate that there are not more options for people with chemical sensitivities. I first booked the Exclusive Package online but when I arrived they said they didn't want to wash my car because it was raining outside. I said sure you can do the interior portions instead as long as I get the price I paid for the Exclusive Package refunded. They refunded me the Exclusive Package and I returned about 45 minutes later to pick up my car. We agreed on the Swift 2 (which is 50 minutes at $65). When I tried to pay they wanted to charge me for their Swift 3: $85 (in addition, Swift 3 is about a 70 minute job). I did not spend 70 minutes waiting for my car so why should I pay for that package? When I questioned the fact that they were charging me the wrong package since my car was not with them for that long, and since my consoles and dash still had spots, they offered me a $10 discount off Swift 3. I was exhausted and settled on the fake discount, I should have just been charged for the package I got - Swift 2 at $65. Not only was I overcharged but when I returned home I realized the ONLY thing I had left in my car (iphone charger) had been stolen. I always take everything but my charger out since I need that to drive to and from a place. I called back the office the next day and asked what had happened to it. They promised to call me back. No response. I called back again the next day. They promised again to get in contact with the individual who cleaned my car to find my charger. No follow up. Finally, I made one last attempt to speak to someone who could help me. I believe I spoke to a manager and he said: "if you come to Bellevue we have tons of other chargers you can pick from here." I said no. I don't want someone else's stolen charger? After getting incorrectly charged, my charger stolen and spots still on my dash and console, I can't recommend this place at all. In addition, like other reviewers have said, getting your car cleaned in a dark parking garage guarantees that they miss a spot or many. read more

They did a great job on my car even though it took a pretty long time but hey that means they cared about getting it as clean as possible. It may seem like it's pricey but no one will get your car looking like this at this price point. Would return and I have recommended to others read more

Love it! Took care of me and my car last minute! I have to say it's amazing to see such great genuine quality service. Greats you like a friend and calls you by name. Impressed by their finishing, my car was like new after such sort period of time. Clean inside and out and so worth it! I'll be coming back regularly! Thanks again! read more

Got my car washed here with a quick wax. At first glance in the parking garage it looked great, then you take it into the light, and not so much. You could see all the spots and streaks from the quick wax. The problem is definitely the lighting in the parking garage. I want to come back, but until the lighting situation is fixed I feel I will keep getting the same results. It sucks to spend 80$ to get your car cleaned, just to have to clean it yourself again. read more

Impressed! It took some time to clean my car's interior, but I brought it here specifically because they advertised that they deep clean car seats. Whewww...our car seats have been given a new lease on life, and the interior looks amazing--especially after weeks of moving, with food and all sorts of who knows what, that was covering the floor of the car. We will definitely be back! read more

I went in on a rainy Saturday. My car needed a good detailing. I was able to come right in. Mark worked on my car. His work was impeccable. I am going to be a regular here. read more

I feel like i found my forever carwashing place! Thanks! My is300 was black, but now its been detailed and washed. it's back to blue again!! Good price +fast and efficient. read more

I could not be more satisified. I recently bought a used vehicle and decided it needed a complete wash. After David was done with my car it shined, it smelled great and it felt great. Im glad i feel like it's my own car. read more

It was a little hard to find at first, but they gave great directions to help me find the location. I was more than happy with their service. They were efficient, friendly and did such a wonderful job. read more

I take my F150 Truck there twice a month and I love it. They make it look as new again and best of all they make me feel like I'm part of the family. read more

I've been looking for a place to get a great car wash that doesn't cost an arm and a leg! Let me tell you I took my car to David and John and not only did I get a clean car I got great service with smiles and great attitude. I can't tell you how big that is when deciding whether or not to use a company again! I live in Bremerton and I wouldn't hesitate to make the trip to Seattle for this awesome car wash. Built up broke dust, dirty carpet, spots I couldn't remove, bugs and tar ALL GONE! I couldn't be happier! Thank eco read more

Absolutely amazing service! I haven't had my car detailed since before having kids and that was 5 years ago. So you can imagine what my car looked like 5yrs and 2 kids later! I couldn't believe it... when I saw my car it was beautiful inside and out like the day I drove it home from the dealership! The wash and wax they did on my car was incredible, even the door jams were shiny. No regular car wash will get your car that clean! The carpet and seats which I thought were worn out were brought back to life and the black was restored on my dashboard, steering wheel and center console! We even had an incident in our trunk where a forgotten full orange juice container leaked, but it was underneath alot of stuff so we didn't see the mold til cleaning our trunk out! By the time Eco was done with it you would never know the trunk was ever used. Eco Car Cafe is definitely worth driving out to Bellevue or Northgate! These guys are awesome! read more

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I wanted to get my car detailed same day so I could trade it in. Not only did they fit me in late, but the did a great job in the short period if time before they closed. Top notch work, communication and friendliness. Prices seemed on par or lower than others I've seen! read more

I am so impressed with this mobile car detailing company. Scheduled an appointment within 24 hours. Handled everything via text message. On time. My car is gorgeous. Good value. Friendly service. Takes credit cards. Will call again. read more

I had my BMW detailed here and i have to say best detail job i have had for the price they were asking, amazing deal for the job they do. My car is black so sometime you can see little scratches around the hood and around the door. I took it in do get detailed and when i came back to get my car i didn't even recognize it, its as is they took my BMW and swapped it with a brand new show car, It look that amazing. I will definitely be taking my car ONLY be detailed at the Eco Car Cafe. read more

This was my first car detail so maybe my expectations were too high but given they had my car for 3 hours and charged $150+ I had reason to hope. I found multiple obvious missed components for example my one and only middle console still had oil and grime from a leaky Chapstick, passenger door with a parking receipt and dirt inside and dirty cup holders. They were exceptionally courteous and fit me in with a one day notice. All the discrepancies I pointed out were apologetically cleaned, but for those unwilling to point out things will leave wanting I am afraid. read more

I first went to Eco Car Cafe in January. I was very pleased. I drive a nice car and am rather fastidious in my care of the car. I saw their booth at the Car Show and thought "why not". First visit, great. But on my second visit, MAJOR FAIL. I was initially told to call and make an appointment to show up at the Northgate spot. Today, I did just that. On my way home from work in Everett, I thought my car needed attention since we just came back from Eastern Washington. I told Michael I wanted to make an appointment. He told me not to worry, the day was slow and just to show up. Which I did and was then promptly told I had to wait for an hour and a half. I was told I should have made an appointment. WHICH I TRIED TO DO EARLIER AND WAS TOLD NOT TO! They just don't seem to have it together. I won't recommend my business partners, colleagues or friends. I don't want them questioning my judgment. First impression was good. Second, disappointing and sad. read more

I am a regular customer at Eco Car Cafe. I usually go to their Bellevue Place shop to get my car cleaned. I take it to them because they always meet my expectations (I am really picky BTW) anyways, this time I took it to their Northgate Mall location. It can't get more convenient than them, really! The shop is also located in the parking garage of the Mall. Once again I left highly satisfied with the job done in my car and the customer service. I highly recommend this place to anyone, the prices are the best in the area and the quality is met every time. Great job to the guys at Northgate! read more

Patrick and John did amazing work! My husband and I moved across country from Boston to Seattle with multiple cats and a litter box in the back seat. We also often take our muddy mountain bikes in the car too. They made this 8 year old Toyota Corolla look, smell and feel brand new. They paid extra special attention to detail. Every surface and crevice is sparkling and clean. Super friendly and accomodating service as well. We highly recommend these guys! read more

I just bought a new Subie and I swore I was no longer going to use an automated car wash like I did with my last car. Those automated car washes are very convenient, but they're just too abrasive in my opinion. Anyway, when the time came to wash my new car for the first time, I remembered walking past this car wash in the parking garage when I entered the mall via the food court entrance. I loved the fact that they steam washed your car. I decided to book my appointment during a less busy time i.e. the middle of the week, late afternoon. There was only one guy working and I think I may have been his last appointment of the day. When I returned about an hour later, I was a bit taken aback at the fantastic job he'd done. I almost didn't expect the express wash to be that good. I was very impressed & will definitely come back again. read more

During a recent move my car had been put though quite a bit resulting in stained seats and carpets. Eco Car Cafe helped to restore my car. Were the seat stains totally removed? No, but I really didn't expect them to be as they were in really bad shape. The rest of the car was amazingly clean and shiny and looked brand new. A very nice job indeed. read more

My car had so much dog hair from having my sister's puppy in here so many times. I went two different detail shops and both were a fail and a waste of money. Fausto made the whole experience easy and worth while! He made my vehicle look brand new and was extremely nice!! Thank you! I will definitely be back :) read more

This guy worked all afternoon to clean my car, and it looks pretty spiffy! What's missing? The dog hair, the multiple stains on the upholstery, the dust, the dirt, and the dead leaves. I so appreciate all the time and effort that he put into making my car look decent again after the recent death of our 17 year-old incontinent beagle. Thank you so much, and I apologize again for being short with you after mistakenly thinking you'd thrown out a bunch of discount coupons I'd been collecting. Found them at home. read more

I'm only giving ECC 4 stars because I wasn't there to witness the work they did to my car, but I will admit my car looked awesome when they were done with it. Mark took care of my car, and he seemed like a great guy who genuinely wanted to do the best job possible for his customer. My sincere thanks to him. I think the price was very fair. I was able to pick what services I wanted and I like that they give you the option of working "by the hour". Overall a great experience, my car looks great and I believe they did a great job read more

The guys here were great. I needed a fairly specific job done and they were happy to help with what I needed and completely honest with pricing. By far worth the price, as they worked quickly and effectively. The car is spotless on the inside and the smell of the car is that of a new one. Highly recommended service! Thanks guys read more

Beautiful detail done today on my daughter's Honda Civic. Will definitely use ECW the next time.

I was impressed the first time I had my Infiniti detailed a year ago and this time I was equally impressed! It is obvious that everyone takes pride in their work. The employee, Miko who did the detailing of my car walked me through my final inspection. He was easy to talk to and was obvious that he enjoyed making my car brand new again! 2 things I absolutely love about Eco Car Cafe are it's eco friendly methods in detailing and their employees who are proud and care about their work! I definitely will come back for another detail job in the future! read more

What a great little place! I had a ton of cat hair all over the interior of my car after a three-day trip moving here from the midwest and Patrick did an excellent job of making it look great again! Would definitely go back :) read more

Eco Car Cafe did a wonderful job for my car. I just came back from the YellowStone with my car and of course the condition of the car was terrible. I took my car to Eco Car Cafe with seasonal special deal, which is exclusive package plus spray sealant and fabric guard. When my car was ready, it reminded me the first time I bought it. Fascinating Job done! I would definitely go back again and recommend to others. read more

This is genius, drop off a car at the shop and go shopping at the mall while your car is being worked on, come back to a sparkly shiny car as if you just drove it off the dealer lot, and the work done was superb! Thanks Eco Car Cafe you guys are awesome read more