Eco Tech, Inc./Chicago Bed Bug Experts is an outstanding company which provides comprehensive extermination of bed bugs, through state-of-the-art, sophisticated treatment strategies, including high heat steaming and Cryonite freezing. Their staff is extremely knowledgeable and highly professional. However, what is most striking about Eco Tech is their superb customer service and unfaltering dedication to helping people--qualities which distinguish them as clearly going beyond the call of duty. For example, Eco Tech has an impressive, user-friendly website, which not only describes their services, areas of expertise and treatment approaches, but also provides invaluable information about bed bugs, including videos, photos, facts, bite symptoms, identification, and travel tips, such as how to inspect hotel beds and rooms, and how to protect one's home against possible infestations. In addition, their staff is truly caring, compassionate and empathic. Upon returning from an extended road trip during which we stayed in two hotels, we had multiple insect bites which resembled bed bug bites. I was concerned about the possibility that we could have inadvertently, brought back the insects in our clothing or luggage. I called Eco Tech and spoke with Madeline. She was very knowledgeable, patient, kind, understanding and empathic, as she listened to my concerns, and reassured me that in the worst scenario, the situation could be quickly resolved. Her words had a calming effect in a difficult moment, and I truly appreciate--and shall never forget--her genuineness and support. When we visited Eco Tech's office to purchase trap/monitor devices, we also had the opportunity of speaking with Jim Stavropoulos, the company president. Jim was very personable, knowledgeable, resourceful, and generous with his time. He is a true expert in his field, and provided us with a wealth of information about bed bugs and how to protect oneself while traveling. We purchased traps for our bedroom, but had to return, as the king-sized bed required an additional device for the center leg. Madeline remembered us and most generously, provided the additional trap at no cost. Although a thorough inspection conducted by Emil--one of Eco Tech's exceptional technicians--revealed a complete absence of bed bugs in our home, and no further services were required, I shall never forget their kindness, professionalism and support. I highly recommend Eco Tech. It is an extraordinary company which combines the highest levels of professionalism, technical expertise and honesty, with the almost lost values of compassion, empathy and humanism. Bravo! read more

Eco Tech is the BEST, these people SPECIALIZE in bed bug treatment. First off, I emailed photos of the taped bugs I found to Madelyn in hopes that they might just be some other terrible bug, but she confirmed they were indeed bed bugs (at no charge). Bed Bugs are my worst nightmare (as i lived through the horror once before at a different apartment, different landlord, different pest control company) but I didn't have someone like Madelyn to remind me "There are much worse things in this life than bed bugs, okay, so don't panic," the first time around; which actually helped my anxiety as I considered this fact. The exterminators, Mike and Z, are literally modern day Superheros in my eyes. They immediately found "ground Zero" of the infestation to be my bed frame (made of wood), treated it, and removed it. They also inspected the apartment above my basement apartment for free (thank the universe because it was my landlord's place). Mike walked me through the "next steps" of what to do in the apartment. The he gave me useful tips about public areas in Chicago (#1 bed bug city in the US), traveling + hotels, and explained why they are the MOST SUCCESSFUL bed bug treatment company compared to your average pest control place that DOESN'T specialize in bed bugs. HEAT IS IMPORTANT for bed bug extermination, and other companies don't offer this effective treatment. I now know what to look for, and how to prevent another disaster and feel A LOT less paranoid now that I have the facts. Mike made me feel one million times better as he graciously answered EVERY question my anxiety ridden mind could think of, and put my little infestation in perspective as he showed me Pics and Vids of INSANE infestations. Mike is such a down-to-earth guy, I was really thankful that he leveled with me like a normal person about all of my concerns. He even offered some deals for inspection and treatment of the place in the burbs I am moving to should any signs of bugs arise. I felt so much better after Mike and Z treated the place, really. The Eco Tech van is discreet so the neighbor's won't panic. They are coming for the second treatment (included in the standard plan) in a few days, and offer a 90 day guarantee as long as the next steps are followed by me and my roommate (but we haven't seen a single bug or nest since the first). I am really truly thankful that there are people on this earth like Mike and Z to deal with the WORST bugs ever. Literally, these bugs exist as modern-day vampires, and Eco Tech employs Superheros to take them out. read more

Great service from start to finish. My boyfriend and I found a bedbug in his bed about a week ago, and emailed a picture to Jim at Eco Tech right away. They do free bug ID through email or their website, and Jim responded within a few hours confirming that it was, indeed, a bed bug. We got the next available appointments, with an inspection and treatment for my boyfriend's apartment and an inspection for mine. Nick D. and Sean were sent out to the apartments and they couldn't have been more awesome. They called me when they were on their way and when they arrived, and I met them in the lobby. Don't worry - their car is super discreet and your neighbors won't notice anything! They thoroughly inspected my boyfriend's apartment, but were very respectful and careful with everything. They truly are experienced and professional, and know exactly where to look and what to look for, something I couldn't have done on my own. They explained every step of the treatment process they would be doing on my boyfriend's unit, and got right to work. They are super quick and efficient. Most importantly - they showed me everything that they found during the inspection: live and dead bed bugs, exoskeletons, etc. so that I was fully aware of the situation. They came to my apartment next and inspected, and we found that mine was bed bug free. Nick and Sean were incredibly respectful and honest. Never pushy or trying to sell me on anything, either! Sometimes finding someone to provide a service like this can be overwhelming on your own, since you never know who you can trust out there, and there is SO MUCH information online! Eco Tech is great, and I definitely recommend them to anyone with a pest problem! Update as of 4/8/17: Apartment is still bug free! The peace of mind alone that we got from Eco Tech was worth every penny. We still recommend them to friends an will continue to do so! read more

I moved into my parents old home which had roaches. We tried many times to get rid of them. I kept buying raid spray and sprayed every night. No matter what I did they kept appearing! I finally decided to call a professional. Every where I called, they wanted me to sign a monthly fee or the price was in the range of $1,000-1,500 for my whole home. I kept browsing and looking at reviews and finally decided to call eco pest control. I called and madelyn who was very helpful and very nice gave me a set price of 175$ for my whole house and the attic was free since no one was living there and had no appliances such as fridge or a stove. I felt like it was to good to be true. I scheduled an appointment and sure enough they came on time. They sprayed in back of my fridge and cabinets. Everywhere. The same week I saw roaches on the walls but they were slowly dying! They couldn't even run! I saw a big difference that same week. I also found out that the roaches were coming from our basement. Thanks to the technician who figured it out! We had a 30day call back so the 2nd spray was free of charge I didn't see any roaches in my apartment however I did see maybe 2 in our basement after they sprayed so I called for a 2nd spray just in case! I scheduled my 2nd appointment for today and Jonathan G. was also very helpful and knowledgeable that he even gave me a few pointers on things that roaches like and what to stay away from. I am very happy I called them! I never leave reviews but I will for this company because I felt like they actually cared about the customers and not just about the money. Thank you! You guys actually saved my life because I was DONE! I'm not terrified to turn my lights on anymore! If I ever do need an extermination (I hope not) I will hire them! read more

tl;dr: great service, knowledgable professionals, affordable prices. So we had a rodent infestation in our 1br apartment. The mice weren't falling for the traps and were becoming weirdly confident/aggressive. I went with EcoTech because they seemed to have the best balance of cost + service + quality. From my initial shopping around I learned that the kind of service offered with other exterminators can vary wildly. A lot of companies will only come out that one time unless you sign on for monthly or quarterly visits (if they even offered that). EcoTech offers two service appointments (an initial visit to deal with the problem and then a follow-up a couple weeks later), and then one more additional visit within a certain amount of time. After that, if you need them again they'll come out and service your home for a reduced price. Both service appointments were kept by knowledgable and friendly professionals. They walked us through their process, told me exactly what they were doing and why, and let us know what we needed to do to make sure we don't have to call them out again. The front office people I spoke to on the phone were also very friendly and helpful. For all they offer with their service, the price really isn't that bad. We just had a 1br apartment, so YMMV, but for me EcoTech's service came in at a reasonable price point while still offering great service. And lo and behold: no more mice! I was really wary about hiring an exterminator and mostly did so out of desperation. I was concerned about potentially flushing a lot of money down the drain. EcoTech fit my budget while delivering top-quality service and ridding my home of those fleet-footed hellbeasts. I highly recommend them. read more

After getting bites for a while a friend of mine told me to look at my bed in case I have bed bugs. When I got home and checked my box spring sure enough I had the little critters. After doing some research I called Chicago bed bug experts but they could not come the same day so I went with another company that came that same evening. Well I was very dissatisfied with their service, the only thing they did was spray all the baseboards with a chemical out of one of those cans from the sixties. I can tell you that it was not very successful because the same night I go new bite marks. I did a lot of reading on the proper way to kill these things and everything I read was that spraying alone will not do it. I called Chicago bed bug experts (Eco Tech) again and had them come out and treat it their way. They came and did exactly what I had read needs to be done and more. They were very friendly and explained everything to me. They took my whole bed frame apart and steamed every crack in it, then they used some freezing co2 on it and they did the same thing on the base boards behind the bed and the couch. They put down the traps on the bed legs, encased my box spring and then they dusted and sprayed. Even the spray they used was different, they used an electric pressure box that shot the chemical deep inside the cracks. Ever since that service I have not had any bites and they are coming out two more times to make sure that they are gone for good. I ended up paying twice to get rid of these things but it was well worth every penny, I just wished I had gone with these guys first. read more

We had an ant issue last spring that we dealt with using sprays and powders we bought at the hardware store. In addition to them not being very effective, we worried about their impact on us and our pets. This year I decided not to play around and called in the professionals. Ecotech was wonderful to deal with, starting with Madeline on the phone, who worked with me to find a time that I could be home to meet the tech. My work hours made it tough to be home on time for the visit, but Madeline worked it out between me and the tech so that he wouldn't have to wait for me, and that he could be there when I was available. Jonathan came out and thoroughly inspected my home, explained a little about how ant colonies worked and where he suspected they were coming into the house from. He sprayed and put down a powder and was mindful of where my dogs had access. The amount of ants we saw in the next few days decreased a lot, but after another big rain, we started seeing them. Thanks to the Ecotech guarantee, we were able to call again and have another tech come to the house to reinspect and treat the problem again. This time Adam came out. He like, Jonathan was friendly and very knowledgeable. He treated the problem and gave me tips about how to prevent the ants from coming back. We've seen very few ants in the house since the last treatment, despite a large amount of them in the garden outside. I highly recommend Ecotech and will be signing up for their yearly monitoring plan so we can continue to live ant-free. read more

Madelyn is the absolute best person you could possibly call when you wake up and wonder if you have bed bugs or other pests. I had just come back from the Dominican Republic and had been sleeping in all kinds of homes and jungle tents for two weeks. I had many kinds of bug bites. But then I had this terrifying thought a few days after being home, "What if my bites aren't healing because I'm still getting bit at night by bugs I brought home in my bag?" Now I am paranoid after any backpacking trip, I had emptied my bag outside, gone through all my clothes outside before bringing them in, and left my bag outside the first couple nights. But what if that wasn't enough? I tore apart my room and my bed but found nothing. I googled bed bugs, and bed bug experts and found Eco Tech. In the morning I called her and she was able to get me a same day appointment. Neil came out while I was at work. He thoroughly checked my bed and room as well as the and was happy to report that I was problem free. Neil said my bites might take weeks to heal. He said to monitor things for ten days as any dormant insect would become active by then. Sure enough, its ten days later and I have no new bites and all is well. The fee for the check up was well worth the peace of mind and good sleep I got. I highly recommend Eco Tech, they are the definition of professionalism, responsive, communicative, diligent, and really care about their customer and have empathy for what they are going through. Truly five stars! Two thumbs way up! read more

I had an excellent experience with Eco Tech, and I recommend them highly! We had a sudden ant infestation in our bathroom, and I called Eco Tech after reading the many positive Yelp reviews online. I spoke with Stacey, who was fabulous! She worked around my schedule and was able to schedule a tech to come to our house two days later during the window I was available. She followed up with a phone call the day before to confirm the appointment, which I appreciated. I was also impressed with the email I received the morning of the appointment, which told me the name of the tech who would be arriving, along with a photo, so I would know it was really him. Jon arrived within the timeframe I was given (closer to the beginning of the window too, I might add), and he was truly outstanding! He was very thorough, and he was very patient in answering my many questions. He explained what he was doing and why, and I learned more about ants and their habits than I ever thought possible. Even though the ants were contained to our bathroom and part of our bedroom, he took the time to spray all over our condo to give me peace of mind. I can happily report that we haven't seen an ant in days! Overall, the customer service I received from Eco Tech was outstanding, and I won't hesitate to use them again in the future. Kudos to Stacey and Jon for representing the company in such a positive light. I am a very happy customer. read more

In 2012, I was living in an apartment in Rogers Park on Sheridan Rd. I discovered that we had roaches, mice and worst of all bed bugs. I have many allergies and the landlord wanted to just spray my apartment himself but I investigated on my own and hired Ecotech. They are the best! They took their time and explained everything to me including how to move without taking any unwanted critters with me. Now, 5 years later, I've got roaches and bed bugs again in a different apartment. This landlord sent an exterminator who was here for ten minutes, sprayed around the bed and then talked for a while and then left. He said there had been bugs in this building for at least 5 years and unless everyone sprayed there would be no way to get rid of them. A few days after this guy sprayed, I was still killing bed bugs. I'm calling Ecotech and I'll pay for it myself because I trust them. They're honest, knowledgeable and I know that Ecotech will make it possible to move without bugs. I've already thrown out the couch, and a lot of my things. I'll leave my hospital style bed and the rest of my furniture in the alley when I move. Be careful renting in Rogers Park and understand that by the time you see bed bugs and start getting bites, you already have a serious problems because they hide in floor boards, walls, outlets, closets, wooden furniture. If this happens to you, call Ecotech! read more

Let me just say that I can finally breathe and my anxiety is down a thousand notches. A couple days before Memorial Day I discovered that I had bed bugs in my apartment. I was mortified to say the least. BTW Chicago is having a huge problem with bed bugs!! I called my landlord and told them about Eco Tech, and let them know that this is the company I wanted to come out. I googled the reviews, and saw all of the success stories...so thank god my landlord agreed. Eco Tech's technicians Mike and Z came out a couple days later and treated my unit for the first time. They found activity and started their process of treating the unit. I was not home, but my mother was, and Mike and Z treated my mother with the utmost respect. Mike was very reassuring and very helpful when it comes to this matter and treats you like family. Mike and Z came out for the second round, and when I finally got to meet them they really were AMAZING!!! Fast forward to today on 6/23/16, Mike and Z came to the building to treat the unit below, inspected our unit, and guess what... NO ACTIVITY OF BED BUGS!!!!Best news I had in 3 weeks. If you have a bed bug problem please use this company, you will not be sorry. They are professional, discreet, down to earth, sweet, and honest!! And best of all they solved my problem and GOT RID OF THE BED BUGS Thank you guys for all that you did!!! read more

First of all, I can't find the right words to truly express how much I LOVE this company. Madelyn and Slobo are the two people I have dealt with at EcoTech. We used EcoTech over the summer for a rat problem in our area. After utilizing them through the summer and following their recommendations, our problem appears to be gone. There are still rats in the neighborhood, but we have not seen them in our yard or burrowing along our foundation anymore. (And, no evidence in the house!!) Just for my piece of mind (and with winter approaching) I requested another inspection. When I spoke to Madelyn on Monday 11/12 to make the appointment, the soonest available was 11/27 as I was requesting that Slobo be the technician assigned. I mentioned to Madelyn that if there was a cancellation we would most likely be available. Lo and behold, Madelyn called me the very next day and said that Slobo would be able to inspect that day!!!! Slobo came out and found no evidence of activity inside or outside the house - WooHoo!! I am so grateful for EcoTech for giving me the piece of mind I need!! EcoTech treats people with respect and you can just tell that they sincerely want to help. Both Slobo and Madelyn are the most professional, compassionate and sincere people I have ever encountered in a business. Other companies should take lessons from them! read more

We are extremely satisfied by our recent experience with Ecotech. After it became clear that an original infestation (treated by a different company) had not been thoroughly eradicated, we decided to call Ecotech and are so happy we did. First, it became clear in their inspection why the re-infestation had occurred (e.g., lack of traps and real follow-through in dealing with hidden crevices). Secondly, Ecotech's far more thorough treatment came in at least a few hundred dollars less than we had paid previously. Our technicians were Nick and Sean, whose professionalism and commitment to solve our problem was so evident on the first call that we asked specifically for them on the follow-up visits we had. They came on time and called prior to their actual arrival; explained in detail what they would do and showed us plainly the results of their inspection; and they patiently answered all our questions, taking time even on a late Friday afternoon to do what was necessary to get the job done right. In the end, the consumer has to trust the techs to actually do what a company claims they will do. With Nick and Sean we were encouraged to trust they would solve our problem and they then demonstrated our confidence was well-placed by their service. We enthusiastically recommend them and Ecotech. read more

ECOTECH is my go-to business for many reasons all adding up to excellent work and excellent customer service. Madeline, my in-office contact, was so great to work with as was Jonathan, the on-site tech. Madeline was always professional and courteous and great to work with. Madeline made me feel like a valued customer right from the start and I truly value and appreciate that. Another standout point is the company email sent in advance of the appointment providing a photo of the technician coming to the house so I recognized the man at my door as an EcoTech employee as soon as I saw him ~ a brilliant idea. Jonathan, my fav technician, is very courteous and personable, took care to be careful of my home's furnishings, was diligent and thorough in his work, and in delivering helpful, expert, and professional service and advice. We will continue to repeat with EcoTech because all aspects of working with this team deliver superb, professional work, outstanding customer service and a product that does keep our home problem free. I'm a tough one to please but I highly recommend this company and especially working with Madeline and Jonathan because I could not be more pleased. Thank you, Madeline and Jonathan, very much for all you did for my appointment. You two are wonderful! read more

I called Eco Tech Pest Control yesterday to request an inspection of 2 apartments for bed bugs. We had had a problem in the recent past and our new tenant wanted assurance that we are clear. The tenant asked that we use Eco Tech and I'm so glad she did. Madelyn handled our calls and could not have been nicer or more helpful! She really understood what we were asking for and was extremely helpful even though we were not using a very expensive service. She scheduled an inspection for us within a couple hours of our call. We have used 2 other companies in the past for bed bug inspection and treatment but inspector Mike P. was by far the best. He was super thorough, very knowledgeable, and incredibly nice and helpful. He went out of his way to teach me how to spot evidence of bed bugs. He also had all kinds of technology and supplies, as well as a professional uniformed appearance. I will definitely be using Eco Tech pest control for any future pest control problems. The pest control business in general is very uneven in my experience. If you pay for a service that only somewhat helps the problem you are wasting money. I feel confident that Eco tech is the rare super thorough service that gets the job all the way done. Thanks Madelyn and Mike P.! read more

Eco Tech is the best! I highly recommend them if you have any sort of bug problem, but for me it was specifically bed bugs. After much travel throughout the summer we brought home bed bugs and I was freaking out. I called Eco Tech right away and from the very first call they were professional and helpful. I was able to email them a photo of the bug and they confirmed that it was in fact a bed bug. They presented me with an immediate plan of action. They are very clear in their instructions for prep that we needed to do, the action plan of their technicians, and a follow-up plan. Eco tech is also wonderful about calling to confirm appointments and the techs always call when they are on the way. Nick and Goran were our techs and they are absolutely wonderful. They were friendly, knowledgeable, and professional. They walked me through all of the treatments that they were going to do and provided a packet of instructions with further explanation and follow-up procedures. They were able to answer the many questions that I had for them and still someone called to follow-up later in the week. Great service all around! The treatment worked 100% and we are bed bug free. I highly recommend that you use Eco Tech for any pest control needs. read more

Unfortunately, I have bed bugs. I called around to numerous places and at first did not reach out to Eco Tech because they were so busy - my call was not being answered. Luckily for me I persisted and was able to talk to Madelyn - who was very helpful and very understanding. Let me tell you - having BBs can be extremely stressful. Her calm demeanor and helpful nature really took my stress level down a few notches and I was able to schedule the first treatment in less than a week.. Dan and Deshawn (I apologize if I'm not spelling the name correctly) came out today to do the first treatment. Again - extremely professional and very understanding. They took the time to go over everything with me and explained that my infestation was minor - which was a great relief. I would definitely recommend them. P.S. I had contacted a number of other companies and while they were all very professional and helpful I'm glad I went with Eco Tech because 1) while they all are categorized as "pest control", after dealing with all of them I truly feel that Eco Tech is the bed bug expert and 2) the amount of work required from me by the other companies was cause for great anxiety and I believe was not necessary.. read more

Adam was extremely patient and thorough with his work. My apartment had a German cockroach infestation and also had one mouse. I had just moved in one month prior, and the pest situation had been going on for about two weeks. Basically, after the tenants below me put some kind of white dust around the perimeter of their hallway, the roaches moved upstairs to the second floor to the dismay of myself and the other tenant. My landlords would not pay for a pet-friendly service though I have cats, so I paid for this service out of pocket. Adam's excellent service, and compassion about having cats and wanting to keep them safe during and after his extermination service makes me 100% recommend this company, specifically Adam. I have no regrets opting for this service as opposed to the non-eco friendly service the management would have provided. On top of a thorough job, Adam also educated me on more things I can do to keep the mice and roaches out of the apartment, and answered all questions I had. I appreciate how patient he was with explaining his process with me. 100% would recommend for people with pest problems who are also pet owners and care about their animals. read more

My wife and I developed some nasty bite marks when we returned home from a stay at a hotel -- a pretty nice hotel -- in San Francisco. We were really concerned that we had brought some bedbugs home with us, so we called Eco Tech. On the telephone, Madelyn gave us a thorough explanation of what they would do, and followed up with an email and informative materials. She also called us right away when there was a cancellation, and we were able to have Eco Tech visit a day earlier than the original appointment. Emil and his partner did a very thorough inspection and told us they saw no sign of active infestation. Emil recommended a preventive treatment, with the cost being applied to a full treatment within two weeks if we saw any signs of bed bugs. Emil was knowledgeable, helpful, meticulous, and reassuring. He showed us what to look for, and told us a lot we didn't know about bedbugs, including helpful ways to keep from bringing them back into our house when traveling. The entire experience was positive. I would highly recommend Eco Tech to anyone who has -- or might have -- bedbugs. As Emil said, "We're a small company, and we want to do it right." read more