Tom is amazing. He takes care of you as if you're family. He's honest about prices, and that's VERY…read moreVERY rare. Go through this man.

I went and seen Antonio and he hooked me up perfectly with his work, I love it so much im bringing…read moremy other car for tinting ASAP...great job men at 4500 e speedway Blvd...!!

Amazingly good garage. If it is your first time walking in you are not going to see a fancy…read morewaiting area with a staff of intake people like some garages. In fact, it kind of gives off the vibes of a 1970's Route 66 garage. Justin is the guy you are going to deal with and he is super honest and knowledgable, and I swear they can figure out and fix anything. I have had my 2006 Silverado in trhe a couple of times as well as my 1997 Subaru Legacy. They quickly diagnosed the issues I was having and fixed them well and quickly. They use good parts and, my favorite thing about them is that they don't try to upsell you on a bunch of stuff. They will let you know if they find other things that need attention and give you a good honest opinion on the urgency of a repair. They are easy to miss since you can't really tell that its a garage from the front. In fact if it weren't for the guys at Chicago Music Store which is attached to the west end of the shop, I wouldn't have thought to go there. They told me that it is a very good auto repair shop, and they were nt wrong.

I was initially let known about this shop from a friend who had luck with them in the past, so I…read morehad them do service on a car I bought used. They inspected it before my purchase and did an estimate before I even sealed the deal, they never said anything about the scope or technicality of the fix being beyond their capacity or even hinted that any part of the repair might be a little too technical for them. Even in the initial phase they gave me estimates for time of repair which where extended meaning the whole repair process took almost a month and a half which I was fine with as I had an operational back up, I paid my bill in full at the time of completion and that should have been the end of my experience a solid 4 out of 5 star slightly delayed repair with a large scope... But no nothing these days is ever that easy. not one week after the repair the transmission was bleeding profusely (changing a seal was in the scope of repair), this nearly left me stranded as is and I was respectful and cordial about it just being a mistake. I brought it to them and it was repaired in an acceptable time frame. At this point I was irritated, but mistakes happen right so I made a point of being firm but respectful (3/5 experience). That subsequent repair then only lasted about a month and I had to return, same issue seal not strong enough transmission failing again. I brought it to them, they decided to repair it with an oem seal this time and this repair would go on to last about 7 months and about 6 thousand miles and then suddenly bam engine light, code reads its the transmission again (I had to get an oil change at the time anyway so mechanics at a little shop inform me that it is leaking and that it is the transmission as confirmation as well). So round 3 (impression is pretty much a solid 2/5 at this point tbh), I call the Art's up again about 5 days in advance to describe the car and tell him that the issue I have had before is back and I just need the car for work so I ask if he could check it out, he says Friday so I agree and think nothing of it. Call again day of let him know I have requested time off for the later 3 hours of my shift and cleared out time for flexibility (I also work week ends so that implies I am clear to have no car for the week end too, so lost income to try to make it work with his schedule), he confirms and I give him an eta for when I expect to be around sounds like its no issue. I leave early drive directly to the shop only to find that he has closed over an hour and a half early after our conversation stating when I would be there. Everything is buttoned up and the shop is closed. Confused I walked over to the shops neighbor Chicago Music Store, and ask if he had left early, to which they reply that he had an emergency and left early that day, I asked if he was intending to come back and they shrugged, I contemplated leaving the key with them, but at this point I was pretty rightfully mad, its one thing to blow off someone verbally and be firm even if you want to hold yourself to a standard of customer service, but he took time from work cutting precious hours I need to make ends meet to make a repair to my vehicle to keep my life running, He didn't even have the decency to call and make sure I could keep my hours at work... This review is generously worded expletives and other offensive language are entirely warranted for the level of experience I received and the complete lack of respect for peoples time... I AM LIVID... I will never attempt to try to have service done by this shop again, I believe people deserve second chances, but this I round 3 of repairs try 4 total and I am just done. Do not come here for quick service, do not come here for critical service, this business serves no niche that another shop can't fill outside of disrespecting the time and livelihood of its customers... -2/5 stars

Good quality work, fair rates, and excellent service. The service team gives you updates as they go…read moreand meet the deadlines they set for their work. They give you recommendations on upcoming needed maintenance out of courtesy. Glad to have found them as our trusted mechanics.

I have been utilizing Monsoon motors for a couple of years for older vehicles. I am thoroughly…read moresatisfied with their professionalism, timeliness of repair, ethics, and customer care. I have had both my vehicles repaired at Monsoon close to 10 or 15 times of which I've never had a negative experience. Special shout out to Marcus and Cole!! Great communicators and always will spend as much time as necessary to explain all issues associated with the malfunction of the vehicle!!! Thank you Monsoon!!!!

We have trusted Monsoon Automotive with all of our vehicles for years. The quality of their work is…read moreoutstanding.

I have reviewed their other location (Pantano) positively, and have moved on to this location for…read moreconvenience. I've brought two vehicles in for several different services and they have fixed them up quickly and at a reasonable price. Also quite friendly and polite, and I appreciate their expertise with Mercedes Benz. I will keep coming here for my auto repair needs for sure, unless I buy a new vehicle with a factory warranty (which is unlikely given the crazy new car market pricing!) So I recommend Monsoon, especially if you have an MB or other European vehicle, which is their specialty. The balance of quality work and price is greatly appreciated.

Straight to the point and honest. They will let ya know what you know where your vehicle is at and…read morewhat it needs at the current juncture. I highly recommend!

By far the most honest shop in town. Jeff is the best at diagnostics ! There is nothing he can't…read morefigure out . You have to remember you get what you pay for so don't complain about high prices. Be happy you got it done right and feel good about how you were treated ! Kim runs the front desk and she knows her stuff. I highly recommend this place if you can even get in.

On the morning we were to leave to return home to southern California, we discovered our rear…read morepassenger tire had gone flat. Fortunately, we discovered that Big Brand was open and we were told they were not busy. We were able to fill the tire with air and it held as we drove to the 2131 N. Kolb Rd location. Adrian, who was working the front counter, told us they were very busy and couldn't get to our tire until 3 to 4 hours later. Not good as we had long drive ahead of us and irritating as the call center told us they were not busy. But, it needed to get fixed and so we left the car with Adrian. I called a couple of hours after leaving the car to get an update (if there was any) and was told the car would be ready in 30-40 minutes. Fantastic! We headed out and as I arrived Adrian cheerfully greeted me, handing me the keys. I asked him how much I owed him and he said "Nothing." I thought that odd and given our urgency to get going I was very appreciative. I confirmed that he said "nothing" and I said that was very kind of him/them and asked if I could at leave them a tip. He said "sure" and so I tipped them $20. ********** UPDATE ************ Apparently my mother either didn't know or forgot that she had damaged the car previously. My sister reminded her of this fact and so I was alerted. And so I owe the company a huge apology. They came through for us in a pinch and I am very grateful. I updated the rating above based on the facts surrounding the event. Thank you Adrian.

I had a very frustrating experience with Big Brand Tire in Tucson, AZ…read more I called ahead the week before and scheduled an appointment for an alignment on my 2007 Lexus LS460. I was told they had my phone number and that I could just come in. I told the guy that it wont be me but my driver will be there with the car and the gentleman said that is fine just provide my phone number and they will pull up the account. But when my driver arrived, they claimed they had nothing under my name. Then they said my phone number pulled up someone else entirely. After that, they gave her a hard time and initially said they could not help her that day because there was supposedly no appointment. Then the story changed. They said they could help, but it would cost more money and they would need the car for the day. After more back and forth, they suddenly offered a $25 coupon and brought the price to $108, which is the original quote they gave me. That kind of inconsistency is exactly why this experience felt unprofessional and poorly managed. What made it worse was being told that all 4 tires were bad, when the actual issue is with the front tires, which have been rubbing and wearing on the sides. Saying all four were bad without clearly explaining each tire separately felt misleading and raised serious concerns about whether they were trying to upsell unnecessary work. The biggest problem here was not just the alignment issue -- it was the lack of organization, the conflicting information, and the way my driver was treated when she got there. If you take appointments by phone, keep accurate records. If there is a tire safety concern, explain it clearly and honestly instead of changing the story multiple times. Very disappointing experience. I expected better communication, better customer service, and more professionalism. Update: Later that same day, I took my car to BrakeMax. They completed the alignment and rotated the tires for the same price. They also advised me that only the 2 front tires needed replacement soon, not all 4. That matched the actual condition of the car much better and gave me more confidence in their honesty and professionalism. Based on that second opinion, I chose to move forward with BrakeMax. My experience with Big Brand Tire & Service is why I recommend getting a second opinion before agreeing to major tire or suspension work. And I did file a complain at bbb. Hope the owner sees this. How his customer is treated.

Came in for a broken stud on a wheel extender. They were unable to fix the problem so I wasn't…read morecharged. I was given other options for repair. I was pleasantly surprised with their honesty. I have been here before for other automotive repair reasons and I've always found this location to be honest, fair and reasonable.

Brake Masters should stick to whatever they do best and not have customers think they can diagnose…read moreand fix anything wrong with their vehicle. I received a call within an hour saying that they could not fix my engine but was promptly told to pay the expensive diagnostic fee and go elsewhere. This is totally wrong. I asked that they credit my card back and I also called their Corporate Office for a resolution. I was told that I would hear back within a couple days and now it's been five days. Needless to say I'll never trust them again.

Always friendly service, with swift and expedient results. Cornel was especially helpful and…read morenotified me of all the concerns regarding my engine. I went for an oil change and was promptly notified of other pending concerns. Bundling my services always is a great price.

The people were friendly but did not have my oil in stock and wanted to charge me $79 for the oil…read morethey had in stock (instead of $49 for 5w30 conventional oil). If they didn't have the oil I requested in stock they should have given me the next oil better for no additional charge. What oil change shop doesn't have 5w30 conventional oil in stock (what I have been getting for the past 12 years).

I've had work done here since 2004 when Ron rebuilt the transmission guaranteeing it for 90-days on…read morethe parts and labor for year on a 2000 Explorer GMC Conversion van. He serviced the vehicle until we sold it this fall of 2008. Great service. Very pleasant with which to deal and knowledgeable. He never tried to sell me on more work than I've requested. In fact he believes in proper maintenance and never changing a part until it is necessary. Whenever he did tell me I needed something done, I could trust it was required. I like talking directly to the guy whose doing the work. Hate going through service-managers.

I've had a few cars in my life, and after discovering Mobile Services Of Tucson, I've finally found…read morean honest and reliable mechanic. I can honestly say that, were the owner to close up shop or retire, I might actually stop driving, because I know how long it took to find a mechanic I truly trust, and I'm not sure I can spend another ten years to do it again! Simply put, Mobile Services Of Tucson is the sole reason I created my yelp account, and I'll never be able to express how happy I am with their services.

At my first visit in 7/25 . Bought my daughter a used car that needed brakes . Took it there ,…read moreclose by the hs. After they ck the brakes an estimate was given that it needed all these things done to car . ? Ok Get it done , want my 17 to be safe in the car . On last wk 23 of Jan it was raining n she hit a pot hole n she made it hm , result was it was flat after she parked car . Called n made appt to take car of car tire . It was towed to garage. They had a tire for replacement n they balance the tire etc etc, They called me back say the car need all this wk done on the car $3,700? I was floored, u need this n that??? Well that's odd ? When it first came in u supposedly fixed what it needed brakes , rotor etc pads, alignment. Costing me 3,500 . Ok N now they quote me another 3,700 for repair n I told him . When I took my car 7/25 u fixed what was needed n 6 mo later u want to hit me w another 3,700??? Just change olí , filter n tire n alignment n a battery that he said it wasn't charging that good , $229 for battery??? 4 yrs . Ok pd $500 for repairs. Now I have an oil leak ???? When I took it in no oil leak ???? There was an older couple getting car estimates. Brakes, etc, oil change. N I heard what the total cost for their repairs N it came out to close to $6,000? I was shocked. These people are retired older people l then they offered them , oh u can get credit thru us n pay that off , they offered me same thing . I'm retired too n living on my SS , Sounds like they target ? Single mom n older people like in 80 s Not going back ever! Pantano/ speedway Brake Max insurance companies

I am updating the post i put up a week ago. Mr. Sanchez the manager of the BRAKEmax at 991 n…read more Pantano Rd made everything right. I am glad that everything worked out. ok I will be going back to BRAKEmax for my future car repairs. I am writing and posting this on behalf of my mom Norma Bendshadler.