I am writing concerning my experience with the service department today. I was unscheduled and had…read morea few big ticket issues. The manager fit us in, handled it, triaged issues with me, and got me settled up by 3PM today. I want to keep my Rogue. It has 122K miles and is a 2022. It has seen 15 states and has been a dream, except for when I took it to another place to have the oil changed and they put the filter in backwards :( Brightside, this dealership took care of it and it has been fine (that was 20k miles ago.) Thank you. Thank you. Thank you!

I STRONGLY suggest you look somewhere else! This dealership is one of the worst! I made a deal on a…read moretruck over the phone and when I got to the dealership, the salesman tried to shove the paperwork in my face at the full price. We haggled a bit and I finally bought the truck. About a week later I found paperwork from a bodyshop in the glovebox that proved they lied about some body damage. They are NOT transparent, just liers.

I want to thank a young man with lots of concerns for me Daylan Hayford , he listen to my concerns…read moreand is from Clinton Ar ! I live north of Clinton , he listen to is sure I had with a truck fire which burnt up my 2019 gmc texas edition limited , he got me into a 2017 gmc. looks just like my old one but only had 70, 000 plus on it , always asked if I needed. any thing to drink or snack on , he remembers my post in Clinton area how I was treated by ins company. how they only alllow me 15,700 I put a good down payment on this truck. But I did notice the interest rate so that's the reason. My interest rate was higher because of the gap insurance is not paying their bill right now, but I will get it paid off as soon as I get the extra funds to do that to get rid of rate I gotta pay my taxes on it, no big deal. I can get that done thank you Daylan very much for helping me out. Just know when I get on the case I have I will be talking to you again. Thank you for your time and your help with the app. I remember when apps were done by the salesman there done over the phone type was . I don't like computer stuff lol but you made it easy thank you, sir. I come talk to you because you do your best to get things done for the God bless you all and thank you for all your help Mr. Billy

My grandson traded for a truck then after 9 days I called and told them he lost his job. They…read moretexted him and said since he lost job deal fell thru. I have been trying for 3 weeks to get the title back on the truck he had traded in that had no lien on it. Salesman will not call back and no one there seems to know what they are doing. They have told be they are trying to track down title but have not returned my calls

HUGE shout out to Mary! She's very professional and dedicated to her job! She went above and beyond…read moreto satisfy all of our needs and wants. If I could I'd give this woman 10 stars! So very impressed by the service from everyone, very friendly and a huge plus on the snacks for the littles!

The service department is the worst I have ever dealt with. They check you in, forget your there,…read morego home without servicing your vehicle, then curse you out for being upset. This comes after having trouble with getting service at the scheduled appointment time each time I have gone. I sent texts and emails to the management but have gotten zero response after 4 days. I did at least get a text asking me to reschedule after "missing" my scheduled appointment. I responded that I didn't miss and gave a brief but again, I have only heard crickets. DO NOT RECOMMEND!

Appreciate Robert for helping me find my dream truck! He was great to work with and very…read moreknowledgable. Also greatly appreciate Jay and all his help. Would def buy from Caldwell Toyota again and look forward to working with them in the future.

Haven't really had an issue with Caldwell Toyota until today! My elderly Mother in law had a 2:30…read moreappointment to get oil change and tires rotated. She dropped her car off and I took her to do some errands. We went back to the dealership at 4:15, (2 hrs and 15min later), and Caldwell still hadn't serviced her vehicle nor even moved it to get serviced. We spoke with the service advisor and she said "did you drop it off or stay here", I told her "she dropped it off and we took her to get some shopping done". She then stated "well they moved other vehicles in front of hers, sorry". My mother in law decided to stay so they would get on it. After waiting at the dealership another 20 min. they still hadn't moved her car. My mother in law doesn't get upset much, but after waiting longer she finally told them to give her, her keys and she left.Caldwell, why have people make time appointments, and you can't even service a vehicle in a timely manner and to move others ahead of others, Shame on you!