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    Chris Crain Hyundai

    2.1 (47 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 3 months ago

    Services - Chris Crain Hyundai

    Auto brake repair

    Auto engine repair

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    2 years ago

    Lied to me broke a piece off my new 2023 Hyundai Kona said they would replace it then laughed at me when I brought it up

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    5 years ago

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    2 years ago

    Easy in and easy out! Great service with constant updates throughout the service! Clean and spacious waiting area.

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    Page 1 of 2

    Ask the Community - Chris Crain Hyundai

    Review Highlights - Chris Crain Hyundai

    It also happened to be under warranty as the car has the 100,000 mile warranty for major powertrain components.

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    Crain Buick GMC of Conway

    Crain Buick GMC of Conway

    2.4
    (46 reviews)

    I want to thank a young man with lots of concerns for me Daylan Hayford , he listen to my concerns…read moreand is from Clinton Ar ! I live north of Clinton , he listen to is sure I had with a truck fire which burnt up my 2019 gmc texas edition limited , he got me into a 2017 gmc. looks just like my old one but only had 70, 000 plus on it , always asked if I needed. any thing to drink or snack on , he remembers my post in Clinton area how I was treated by ins company. how they only alllow me 15,700 I put a good down payment on this truck. But I did notice the interest rate so that's the reason. My interest rate was higher because of the gap insurance is not paying their bill right now, but I will get it paid off as soon as I get the extra funds to do that to get rid of rate I gotta pay my taxes on it, no big deal. I can get that done thank you Daylan very much for helping me out. Just know when I get on the case I have I will be talking to you again. Thank you for your time and your help with the app. I remember when apps were done by the salesman there done over the phone type was . I don't like computer stuff lol but you made it easy thank you, sir. I come talk to you because you do your best to get things done for the God bless you all and thank you for all your help Mr. Billy

    We have bought several trucks from Crain over the past few years and it used to be a decent place…read moreto buy and service vehicles. Over the past year this place has went down hill fast. Most of the sales people have no clue as to what they are talking about. Service - hands down the worst service department in the history of service depts. they are astronomically the highest place in town to get repairs done. They communication is horrible. Never do they actually do what they say they will do. Some guy named Richard is supposedly "in charge " of the service dept. But you can NEVER get him on the phone / he's never there / never returns any phone calls. They people working the front counter do not have a clue. And the service sales - all they want to do is sell you a bunch of stuff that doesn't need to be fixed because they work on commission. It horrible. I never thought Chris Crain would let it get this bad here but it has. Will be taking all of our fleet stuff to Superior from now on.

    Honda World

    Honda World

    2.7
    (18 reviews)

    Honda World wasted my time and my money…read more I brought my car in after an independent mechanic had already diagnosed it with a blown head gasket. I told the service advisor, Kim, exactly that, and instead of listening, she basically dismissed the diagnosis and told me I should have brought it to Honda World first. So they charged me $145 for their own diagnostic. The technician then had the nerve to tell me he "couldn't find anything wrong," but decided to investigate further, beyond what the $145 diagnostic supposedly covered because it was his "due diligence," and what did he find....? A blown head gasket. The exact problem I told them about before they took my money. Apparently, I paid $145 just to have Honda World repeat what another mechanic had already figured out. Then came the real punchline: a repair quote of over $10,000+ for a used engine with 60,000+ miles. As if that wasn't enough, the technician also recommended replacing my windshield wipers... which had been replaced literally ONE WEEK before my appointment. If they're trying to sell me wipers I clearly don't need, why should I trust anything else on their inspection? The entire experience came across as arrogant, dismissive, and more focused on squeezing money out of me than actually listening. Being talked down to, paying for a diagnostic that confirmed what I already knew, getting hit with a five-figure repair quote, and then being told I need brand-new wipers that were already brand new is laughable.

    They have an amazing team of managers at Honda World of Conway. I would recommend this place and…read moregive them a five star any day.

    Crain Kia of Conway

    Crain Kia of Conway

    2.3
    (24 reviews)

    Who would ever think to give something with a car dealer reputation five stars?!?!*…read moreMy lease was up on my Audi, and I had to choose another vehicle. We live in Memphis, and there weren't any year/model that I wanted here. Using Edmunds.com and Trucar.com I was led to a good match at Crain Kia of Conway. Sales rep Jay Bittle responded the same day to my email for information on the car I wanted. We emailed back and forth all week, and he convinced us to make the 2.5 hour drive in from Memphis on a Monday. The price was good, according to TruCar, but they knocked off about $150 for me after some goading. Jay was just so pleasant to be around, talked about church, and his wife, and had a #1 Dad mug on his desk... just pretty perfect without being cocky. We went back to the finance guy to pay, and he was also just delightful as all get out! The following day, Mr. Bittle emailed again to see if everything was alright with the car. I am still waiting on the sales papers almost 3 weeks later, but I know they'll come soon. *The only drawbacks were that the car wasn't totally clean when I test drove it, and when they "filled it up" for my drive home, they only put 3/4 of a tank of gas in the car. That 1/4 tank may have cost them my opinion! *make note, sales managers*

    I gave Crain Kia of Conway every reasonable opportunity to resolve these issues privately before…read moreposting this review. I purchased an approximately $90,000 2024 Mercedes-AMG GLE 63 S Coupe from them and had it shipped to Kansas City. I worked with Tim, Sean and Russel during the transaction. The vehicle arrived with an empty gas tank, an undisclosed paint chip on the rear spoiler, no second key and the check-engine light already illuminated at the time of delivery. The vehicle then had to go directly to a Mercedes dealership for repairs. I also had difficulty getting information about the payoff on my trade after Wells Fargo continued contacting me about a payment. When I called Crain Kia, I spoke with Angel, who told me she did not know anything about the payoff and could not even provide the name of the manager who could help me. When I pressed for an answer or someone who could provide one, she told me I was being rude. The payoff was ultimately received, but the way the situation was handled was unnecessarily frustrating and unprofessional. Since the sale, I have sent three follow-up emails without receiving a response. On Friday, Tim texted me and promised that he would call me "first thing Monday morning." That call never came. He finally called Tuesday morning after I sent a third and final message stating that I would take alternative action if I did not hear from them by noon. During that call, I was told the general manager was off and that I would once again need to wait until "tomorrow." After two to three weeks of unanswered emails, broken promises and repeated delays, I explained that I was done with tomorrows. The general manager was not off for the entire period that I had been attempting to get these issues resolved, and there should have been someone at the dealership with the authority to help me. I then received an email stating that they were still "trying" to get my second key, but that there was nothing they could do about the other issues, including the undisclosed paint damage. They have since stated that the second key has been confirmed and that they will provide tracking information. Given the number of previous promises that were not kept, I will consider that issue resolved when the tracking shows the key is actually in the carrier's possession. I have worked with customers for more than 20 years, and I understand that problems sometimes happen. What separates a reputable business from the rest is how it responds when something goes wrong. Ignoring three emails, failing to make promised calls and repeatedly pushing everything off until "tomorrow" is not how you take care of a customer--especially after a purchase of this size. At this point, it feels as though once Crain Kia received my money and completed the sale, I stopped mattering. Their response to the remaining concerns was essentially an apology followed by a refusal to do anything about them. I will update this review if Crain Kia follows through and makes a meaningful effort to resolve the remaining issues. Until then, I cannot recommend purchasing a vehicle from this dealership, particularly if you are buying from out of state and will be relying on their honesty, communication and follow-through after the sale.

    O'Reilly Auto Parts

    O'Reilly Auto Parts

    5.0
    (1 review)

    I just wanted to write this review to commend a very deserving person at this location-- the…read moreAssistant Manager Dana F. I was in Conway for work and had an issue with my rental car that needed to be resolved quickly. It was late evening and the rental company was unable to help, so I stopped in the store in hopes that someone with automotive experience might be able to make a suggestion. Not only did Dana offer to help, but when the problem was a bit challenging, her determination to solve it was even greater. And she did solve it. Thanks so much for proving that outstanding customer service is out there!

    From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

    Chris Crain Hyundai - car_dealers - Updated August 2026

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