First of all let's start off with the employees here are about the laziest people you could…read morepossibly come across. That's is they are even at the "counter". They hide from the customer I believe. Now... BE CAREFUL with your debit/credit card at this place. Days after I returned their van they were still trying to charge my card. $38 then $39 then $79. Ooo nah I called my bank and disputed every single charge. Then on top of that the first van I was supposed to get was one price then the lady at the "counter" did it manually and it was more. I asked why and she said maybe the app didn't include the taxes and stuff. Lady WHAT? Are you dead a**? Yeah the app didn't charge me $45 insurance because I declined it but this lady here just went on and threw it on my bill. The van literally had 0 gas... like the light was on and they tried to say it had a 1/4 tank. No it's on E!! The mileage was waaaay off. Man listen just avoid this location all together.

this u-haul location is always either short-staffed or extremely slow with service. their computers…read morerun very slowly, and every visit i've had here has been the same -- long waits and poor service. the only time things went quickly was once when i happened to be the only customer. today it looked like only two people working. they finally added a bell for propane (instead of making customers walk all the way to the desk inside), but even after ringing it, no one came for over 10 minutes. another customer pulled up behind me for propane, and still no one showed. i went inside and there were just two customers ahead of me in line, but after waiting about 5 minutes with no progress, i gave up -- leaving behind both the product i planned to buy and the propane service. as i drove out, i saw the same staff member walking around with people instead of assisting at the propane station or front desk. this isn't the first time i've had this experience here. the service at this location is consistently awful and frustratingly slow.

Bri was amazing! She helped us with a hitch and refilling our propane tank. Excellent customer…read moreservice!

Ordered my hitch, set an appointment and once I arrived for my appointment the hitch was quickly…read moreinstalled. Very efficient and helpful staff.

We've been a Petro customer for decades. They provide oil and service for a home backup heating…read moresystem. Generally, we've been satisfied with their work and products, yet we've been allowed to run out of oil unknowingly during cold weather as was just experienced this month (February 2026) which left us without heat. at its lowest, our home registered 44 degrees F! We watch the tank fuel level, but the app indicated we had 12% fuel remaining when the tank was empty. Yikes! Thus 3 stars for Petro - the organization and system. Good News: Dee Dee from Petro in Baltimore County showed up within 24 hours of our call for emergency service. She checked the entire system, dropped 20 gallons of fuel, restarted the furnace and waited until heat was reliably being produced. She was thorough, professional, and tidy. Amazing technician that represented the company well. She deserves 5 stars! So, we've learned to watch the tank gauge more carefully and ask for DeeDee if/when we ever need service again.

I am writing with a second formal complaint regarding Petro's service at my home and to demand…read moreimmediate action to resolve the serious issues caused by your technician's work. On or about [date], my home ran out of heating oil and I was left with no heat. I contacted Petro and was informed that my tank was empty. Petro dispatched a technician to address the no‑heat condition. Your technician stated that he would put approximately 10 gallons of diesel fuel into my system "until my delivery arrived" and then proceeded to run the system. As a direct result of this action, soot was blown through my vents and into my living space. My walls, ceilings, and other surfaces are now covered in soot. I have never used diesel fuel in my tank before and relied entirely on Petro's professional judgment as my fuel provider and service company. Since this incident: My home has visible soot on walls, ceilings, and surfaces. My vents and air ducts have been contaminated and require professional cleaning. Members of my household have begun experiencing symptoms (such as [headaches / coughing / breathing irritation - describe briefly and truthfully]) that started after the soot and fuel exposure. A technician came out on [date] to "assess the problem," but as of today I have not received a clear written explanation or a concrete plan to fully remediate the damage. Because the contamination and damage arose from the actions of Petro's technician while servicing my system, I expect Petro and/or its insurer to take responsibility and promptly cover all reasonable costs to restore my home and protect my health. Specifically, I am demanding that Petro: Pay for a professional cleaning company to thoroughly clean all affected walls, ceilings, and surfaces to remove soot. Pay for professional HVAC and air‑duct cleaning, including cleaning and inspection of the furnace/boiler, flue, and heat exchanger to ensure safe operation. Pay for repair or replacement of any equipment or personal property damaged by soot or by the misuse of diesel fuel. Reimburse any reasonable costs for temporary lodging and alternative heat if a qualified contractor or medical professional determines that my home is unsafe to occupy during remediation. Reimburse the reasonable costs of medical evaluation related to symptoms from this exposure, to the extent covered by your liability insurance. I am in the process of obtaining written estimates from professional cleaning and HVAC companies and will provide copies, along with photos and any medical documentation, upon request. Please confirm the correct mailing or email address for submitting this documentation and the name and contact information of the person handling my claim. This is my second complaint about this matter. The lack of heat and the soot contamination have significantly affected my use and enjoyment of my home and my health. I am asking that Petro open a formal claim, assign it to a specific representative, and provide a written response within 10 business days of receiving this letter, confirming: The claim number and assigned contact person. Whether Petro accepts responsibility for the damage and contamination. The steps you will take, and the timeline, to fully remediate my home and address the costs listed above. If I do not receive a satisfactory written response within 10 business days, I will have no choice but to pursue further remedies, including complaints to state consumer protection authorities, a claim with my homeowners insurance, and consultation with legal counsel regarding recovery of all damages. I prefer to resolve this matter directly and cooperatively with Petro, but I need prompt, serious action to address the damage and health concerns your technician's actions have caused.

I placed an order for 7 propane tanks. After waiting a week they sent me an appointment for…read moredelivery at between 9-9:30 am on Friday. After waiting for over an hour, I tried to contact them, but kept getting put in a phone loop that never got answered. So I had to email them. After two hours they finally emailed me back and said I didn't have an appointment. When I emailed them the appointment sent to me, they said they couldn't get to it and cancelled my order. I would strongly suggest looking into any possible other means of getting propane before relying on these guys.

I placed an order for a propane tank exchange on Sunday night. I left my old tank on my front…read moreporch, and by Monday afternoon, I had a refilled tank sitting where I left my old one! I live north of Baltimore so I was fully expecting a couple of days for delivery, so I was pleasantly surprised that my new tank was delivered in less than a day! They also refill the tank to 20 lb instead of 15 lb like at most stores. Pricing is great, and shipping is free. Highly recommended!

I recently switched from Oil to Propane. They were by far to the least expensive for propane fills,…read moreand for installing a new propane tank. I have never had any trouble reaching someone by phone, they've always been prompt and courteous. Plus, like I said very inexpensive for Propane. Often times more than a dollar a gallon cheaper than competitors. I had my new tank installed February 1924, and I'm getting ready to refill the tank again. I've been keeping an eye on the prices and they are still way cheaper.

we signed up for automatic delivery of propane. we ran out of propane the day before a snow storm…read more We called Dixieland and were told that the soonest delivery was in 9 days. They informed us that they never completed the process to signing us up for auto delivery. Dixieland said it was not their problem. Horrible customer service and administration! The delivery drivers were always excellent.

We have purchased our heating oil for three properties from this company for somewhere between 7 to…read more10 years. They have us on auto delivery and they're always on top of our delivery timing needs. The drivers are great --courteous and friendly. And anytime I have had to call the office the owner and staff are really helpful.

I had a question about a service I had scheduled that they could not find On their calendar…read more Normally that would not be any type of issue except partial payment of another service was to be put towards this. No only did someone reach out to find out what had happened but wanted to make it right. With all the options out there sometimes it's difficult to find the right one that you want to stick to because it's when something that doesn't normally occur is when you truly see how they value their costumers. I can without a doubt recommend Gerner Energy because I know they care and deliver on their promise

Went in there to buy some plastic wrap and tape and mattress bag. Guy working went to show a couple…read morea storage unit and was gone a long time. Came back could have easily checked me out and instead took them to see another storage unit. Never said I'll be right back or can I help you or I'm busy... NOTHING... older guy working on Sunday afternoon. Then the guy cleaning the trucks came flying around the corner about hit me and honked and drove like that out onto the street. I've been to many uhauls this is worst customer service I've experienced at any of them

In the past month, I had been to FIVE different U-haul centers and this one was WAY above the rest…read more (See my review of Uhaul of Golden RIng.) I thought that since it's pretty big, this location would have the truck I needed on short notice. It did NOT! (I guess lots of people think that...) What they did have were people who were patient with me and helped figure out a solution, which was a truck for early the next morning. The next morning, the young woman who helped me was great. She moved trucks out of the way so I could access the one assigned to me. Mostly, I could not believe how NICE these folks were. Amazing!