Very quick identification of the problem, excellent friendliness and communication, and an…read moreeffective solution provided in a timely manner. The entire experience felt professional, smooth, and customer focused

Great experience! Super fast service! Will definitely be back if ever in need of new or used tiresread more

THIS is how customer service should be done…read more From the moment I pulled up, the team at Discount Tire was already waiting and ready to help--no hesitation, no confusion, just excellent service. The inside of the store was spotless, and every employee I interacted with was friendly and professional. Austin took the time to listen to my situation, validated my concerns, and immediately got to work on my car. There was no long wait at all--I was in and out in about 30 minutes, and I arrived around 9:07 a.m., so the process was smooth and efficient. The best part? The service was completely free. They rotated my tires, aired them up, and even updated my profile without me having to ask. Tuan was incredibly kind and took the time to explain everything clearly, which I truly appreciated. This location off Highway 78 in Sachse genuinely values its customers and their time. The professionalism, respect, and transparency here were unmatched. I absolutely recommend this Discount Tire to anyone looking for honest, fast, and top-tier service.

I had a very disappointing experience at this Discount Tire location. About 1.5 years ago, I…read morereplaced all four tires at another Discount Tire store. Recently, I visited this location because I got a flat. The technician informed me that since I didn't have a warranty for the flat replacement, and because the tire model I originally purchased had been discontinued, they recommended replacing the damaged tire with a new model. They also suggested replacing a second tire so both on that axle would match. Even though the second tire was perfectly fine, we agreed to their recommendation. We specifically told the technician to keep the good tire for us so we could take it home as a backup. However, when we returned to pick up the vehicle, we were told the tire had already been disposed of and was no longer at the facility. This was extremely frustrating because we had clearly asked for the tire to be saved. What made the experience worse was how the situation was handled afterward. We were passed around to four different staff members and managers, and not a single person took responsibility or offered a solution. There was no accountability and no effort to make things right. It felt like the focus was only on selling more tires rather than providing honest service or respecting customer requests. Unfortunately, the level of customer service and accountability here was extremely poor. Based on this experience, I would not trust what is promised at this location. Very disappointing.

They are super nice and have competitive prices. We have gone here for years for new and used tires.read more

Pulled in with a flat tire at 3:40 on a Friday, they locked the doors and told me they were closed…read morebecause of rain. Will never be back and surprised they're even in business.

Great friendly service early in the morning. Happy I brought my car here for a state inspection.read more

I brought my car to this place. I inquired about getting my faded rear spoiler replaced on my…read morecharger with an aftermarket. They looked at it and the guy said he could do it. He removed my old one and installed the new one. I just had to buy sealent and plugs. Yeah i know it was a pia job but he got the job done. Water soda and coffee were free. Install went above to check for other defects and even addressed them. This location does all types of work so they are worth checking out. Thanks guys!!!!

I've used C&M twice. The first was to fix a muffler issue from another local shop. They did a…read moregood job and fixed the problem. But the second time involved an almost complete exhaust upgrade. Two mufflers and fabrication. The car turned out wonderfully quiet. But beyond their skills with cars is their customer service that impressed me most. Every employee I met were extremely courteous. Everyone thanked me for coming in and wished me a nice day. They are usually busy and there's a reason for that

I have purchased three new tires over the last few months. Sunday the entire back wall of a brand…read morenew tire blew out. The manager refused to replace. "Not under warranty," How is a brand new tire not under warranty. I have been using this shop for a year now. They have been friendly, fast and reliable until today! I will never come back. Be careful of this place

Carlos and jay have been amazing!!!!…read more Excellent alignment ! So happy I came here Cost effective and service was great .

Quick service. Tires were priced right. Found a little issue and they fixed it quick and without…read morehassle. Give Carlos a call if you need anythin.

This place is very convenient when the weather changes, or you just need to air your tires. They…read morechecked all 4 tires, and were very friendly. Free is always a great value. They do such a great job with providing the basic service, I went back and bought 4 tires when it was time

Just moved here from OK. They are Knowledgeable--did exactly what I needed. No hassle. Great…read moreservice! Excellent customer service! Comfortable waiting area. Chris Tomlin in the background playing! Well done, Discount Tire!

have used Firestone for a long time on countless company vehicles and a few personal's as well…read more Hard to beat any of their lifetime services;well worth that. they always mention when it's time to do anything else before disaster strikes.

Came here for a simple tire replacement. Ended up having other maintenance recommended by the…read moretechnician and I followed their advice. Fast forward to me driving home and suddenly gages light up red and the AC STOPS WORKING. I'm livid. I have a kid who suffers from seizures and they put him in danger by putting us back in an OVEN on the road during 5pm traffic. I about smashed a window when I walked back in I was so angry.