The most unprofessional staff Port educated in customer service relations and very unprofessional in regards to business management Don't be sorry later. Go elsewhere read more

Deborah and the other staff rented me an apartment that was not livable the toilet had overflowed and Debra stood next to me after I had been in the building for 10 hours and said to me why don't you stuff the toilet with toilet paper. And I had to wait quite a long time before she called the plumber. It's not livable place the apartment is unheated and there was only one small heater in the living room so the bathroom and the bedroom have no heat it is unlivable. I said to Debra that I my muscles will not allow me to hold the key and put it into the mailbox or the front door could you please find a way that I can get in and out of the building on my own cuz the key and the fob that she gave me didn't work. You can call her and ask her. It's the whole truth I have nowhere else to go read more

Shannon is amazing!! Trust worthy, professional , and friendly. I am thankful to have met her and will be going to her from now on.

I have a severe serious roaches problem and it's been almost a year now, and they have only came out twice to spray. They haven't did nothing. They haven't got rid of them. I have to go to hotels. I have to throw away my food and this is totally unheard of and ridiculous and my child doesn't want to stand in his room. There's roaches in the closet and they haven't did nothing to rectify this and I will be taking action. read more

Do not EVER rent from them. They properties are trash management is horrible. The communication within the company is horrible. You get the run around for months. And won't receive your deposit back until at least 3 months later. You barely can get anything fixed on your apartment's unless you're leaving. The properties need better management maintenance the buildings are infested with water bugs trash bins be over flowing. They will repaint to make it look nice in the inside but it's not worth the stay. read more

ara Connor Court -- Property Manager - Gabriella Jurado and property supervisor Laila Sabur. I have been living at Sara Connor Court for over 17 years managements been changing every year two , new supervisor and the property manager came on board for over a year. They have no experience , Eden housing being hiring people with no experience managing properties. a lot of work orders needs to be completed. The courtyard is very dirty . I have received anonymous letter basically said threatening letter. I gave it to the property manager. She hasn't done anything about it. It's basically she's not taking this letter very serious. Eden housing should hire someone experienced to manage property. read more

It's the worst management I have ever seen in my whole lifetime. I can't get a hold of a proper person that can answer my question because of these guys my mother is dead today. The incident happened last year in summer and the supervisor refused to answer or inform us any detail regarding the incident And I'm taking every single person that was involved in my mom's death to court since you guys left me, no choice that's what's gonna happen. People stay away from Eden housing do not take your family members there. They will have the worst experience of their life and they might end up dead Poor poor poor management. Poor very very poor Maintenance and managers have attitude. A matter fact some of them even was suspicious activities. Not gonna sit back and let you guys do all this Eden housing I need an answer ASAP. Do you know how to reach me? I have been waiting but people run out of patience eventually. And I have to give them a star. They don't even deserve a star I'm only giving them a star so they can have this posted. Everybody all you people out there they do not deserve any star. They killed my mom. read more

Nasal Jackson The Community manager needs to go back in re training. I was treated like a criminal and you can hear it in her voice! She needs to learn that you can get pay stubs with State Disability if you choose to have your check mailed and not direct deposit! Not Social Security but Disability which is two different things that she kept mixing up as well..I believe she thought they were fake! Also you can glance and tell me I will be denied with information because over qualified but can't tell me vs which is completely not adding up! Then had nerve to play church music which is the worsest people in the church! Sam also is unpleasant with attitude! read more

Wish i could give ZERO stars......I've been a resident for 13 going on 14 years at one of their Morgan Hill properties. Nothing ever changes to our building, even after several inspections that are done. Management has changed several times and the staff isn't always the best. Waiting 4 days for a smoke detector battery to be changed is pretty standard for them and not considered an emergency....even if the units are above a restaurant....it sometimes would take mentioning reporting it to the fire department for them to get this done. Called this morning to follow up on the maintenance request submitted in the app (which was not listed anymore) and was told 'well we were closed on monday.' ok, fine, but it's been 4 days! Which then they said 'he had an emergency yesterday but is going today' ok fine because 4 days it's been disruptive to people's sleep, and was rudely replied to with 'well he's going out today'. Have some empathy people. How would you like to listen to a chirping alarm for 4 days!?!?! I replied to her with 'well you don't need to be rude.' And hung up. I think there needs to be better training for their office staff....I work in the industry and this behavior doesn't fly for my company/office at all. read more

Ever since they took over our property they've failed to set up proper ways to pay us until the last month, and now we're being hit with duplicate monthly bills for utilities, and they've threatened us with "violation of our lease" twice by presenting us with additional bills with no explaination on what the charges are for. When we asked we were told that they wouldn't have access to the system sending these charges for two months. In the past month they've tried to double bill me over $150 for monthly utilities and hit me with $240 in unexplained fees. This is completely unacceptable. Beware any property run by this company, they have no idea what they're doing. read more

My mother inlaw lives here in West Monte Vista Ave, Vacaville, Ca. she has lived here more than 10 years, I hope this will prompt the needed repairs at her apartment, the wait is now abusive, she's an 84 years old grandma, no need to let this lady wait any longer. I hope this will fix the problem, I will continue to complaint till it's fixed read more

Eden Housing Management Inc - Bathroom - Property Management Near Me - Hayward, California

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Don't get me wrong, the ALTENHEIM in Oakland is probably one of EDENs nicer properties but the way it is managed and maintained leaves much for improvement. Since 2010, has been allowed to decline in certain areas of cleanliness: my apt. has undergone pest control 3 times and our entire building was treated this year due to residents who live in substandard conditions. Management is aware of the problem and yet their are no evictions. Maintenance rarely vacuums the hallways in my building, if ever, and I've resorted to doing it myself after years of begging and being told to fill out a work request. This is BASIC housekeeping! And it reflects a very uncaring attitude from management and maintenance which in turn helps residents excuse their own bad personal housekeeping habits. It's a trickle down affect of not giving a shit. Makes my heart sad read more

Eden Housing took over Sobrato Apartments in Gilroy over 4 years ago. In the past year, there has been 3 manager changes. 2 years ago, everyone got approval from the property manager to use a gas fire grill on their balcony. A year later they made everyone remove them. More than 10 residents have issues with mold. The apartments blamed the residents and it took months for action. Several had to be placed in motels for several weeks. Previous residents were charged a cleaning fee for the mold removal since the apartments had to replace all of the padding and carpet due to the mold fiasco. Children are no longer allowed to use bikes, scooters, or skates on the property. They have prohibited the Santa Clara County Library Bus from parking on the property. Guests can only visit for 4 hours, or be towed at their expense. Several residents were suddenly issued eviction notices for over due rent that they did not know it was owed; there was failure to notify residents of a rent increase. Now the residents are liable for the amount owed, and Eden Housing is unwilling to budge. Especially if there is a 3rd party involved. They will pass the blame onto them for not receiving documents in order to issue a notice. Management will issue citations for emotional support animals due to lack of proper documentation that was misfiled. Last year there were over 6 separate unit inspections due to inadequacy of initial inspection. It took over 6 months for management to replace a faulty staircase. Residents cannot open their windows in some of the buildings due to wasp nests in the building and surrounding the building. Repair requests in person tend to never be resolved. Management delay to respond to emails. read more

This place is horrible. And apparently does not keep very accurate records at all. I haven't lived in this place in over a decade and they're sending me an eviction notice?!?! For a place that is subsidized housing you'd figure they'd keep better records. The manager at the property has been completely useless in trying to contact. And the upper management at their main offices is equally non responsive. Even their own lawyers office said they should be keeping better records! read more

Applied for a basic compliance position with Eden. I have years of corporate compliance experience. Eden's recruiter has zero knowledge or interest in this. She was simply reading acronyms from her housing spec. Not savvy. Need to improvemnt read more

Horrible place , the maintenance was saying sexual harassment stuff to the management and she confronted him , and all the people and HR did was move the maintenance guy across the street for 2 weeks then brought him back and gave him his own office and now it's even worse situation to work at cause everyone is against her like she did something wrong and now it's like retaliation against her , so next step probably going to the news and straight up to corporate there just trying to sweep it underneath the carpet like nothing even happened, read more

We have been without a chiller for months now . My apartment faces sun I am on Sixth floor with blinds kept shut and door shut 80 degrees no help yet and many many inquires read more

their website stated a 10 day window to submit applications by mail. after spending hours and many stamps to mail the application to the address listed on their announcement and well within the 10 day time frame - the letter was returned as "undeliverable" whatever that means, days after the expired 10 day limit. Hey eden - i paid for the three stamps, spent hours on the app, and mailed it to your specified address on time, what are you doing rejecting it!!! thanks for caring Eden. read more

I was on the wait-list at Ohlone-Chynoweth Apts, one of the Eden Housing's properties, since 2013, for more that 2 years. Recently I found out accidentally that I was removed from the Eden housing's wait-list. When I tried to get the reason for my removal I had to face such disregard, red tape and disdain from Eden Housing's personnel that I started to seek professional assistance on resolving this issue. In brief, Eden Housing's staff affirms that they tried to contact me by all the means in fall of 2014, I did not respond to their attempts to contact and thus they removed me from the wait-list. I tried to clarify how exactly and by what means they contacted me to make a decision for a removal. My mailing address and my phone number were current at the time they designate as their multiple attempts to contact. However, I did not receive anything from Eden Housing at that time - no letters, no phone calls (which the breakdown of my phone account confirms.) I tried to communicate that to an Ohlone-Chynoweth Apts employee, but she abruptly turned me down. This talk itself provoked my first complaint with a Better Business Bureau office on Eden Housing's staff, which I filed in May 21, 2015. I that complaint I wrote I had spoken by the phone (of Ohlone-Chynoweth Apts) with somebody introduced herself as Belinda. I requested the contact information of Eden Housing, the management company of the property. Belinda said that she was "the management." Further on, upon my request to mail me the company's policy on maintaining its wait-list, Belinda said that Eden Housing did not have any written policy. She said that the procedures they conducted had no written guidance, only verbal. I expressed an opinion that that couldn't be true for a company that dealt with numerous customers' base. But Belinda cut the talk abruptly. When I insisted that she would give me the contact information of the main office she gave me a fake phone number. I had to search on my own to find out a real phone number of the main office of Eden housing. This experience initiated my complain as of May 21, 2015 with a Better Business Bureau. According to the file on the Better Business Bureau web-site, Eden housing never addressed that complaint with any regard. In Sept 16 2015 I visited Eden Housing main office at 22645 Grand Street Hayward, CA. I requested speaking with the Ohlone-Chynoweth Apts property supervisor. The receptionists said that she was not in the office, but I can leave my contact information and the supervisor with reach me within the next 48 hours. I left my personal information with Eden Housing. No need to say that Eden Housing has never contacted me back since than. read more

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I have been left phone messages. I have sent emails. I have filled out "contact us" info requests for months now. There are totally non reslonsive. I have been trying to get information on behalf of a developmentally disabled man on a particular property. I have called their office and even actually talked to a person. After at least tenesaages to website, email, property manager, program managers; you get nothing. I can only suspect that "you have to know the right people" to get someone to call you back. Very sad as a developmentally disabled person would never be able to navigate their system. I realize there is overwhelming demand. for affordable housing. Don't have a "contact us" for or have numbers for contacts if you never intend to call back. read more

The resident's here at 2360 Samaritan Place, San Jose, CA 95124 have been going through a living hell since Eden housing bought our once beautiful property inside and out. I'll only speak about the past several days without AC!! This is a 7 story building enclosed where you can't get outside without walking at least a quarter of a mile. Did I mention this is a Senior and disabled complex? It's supposed to be. I get the same answers everytime I ask why we're still waiting for some relief from this record breaking heat. There working on it, they have there regular customers to take care of first, they forgot the right freeone, it would be comical if III t wasn't so serious. At least I'm blessed to know if I'm hot or not. Unfortunately my neighbors aren't so lucky. They've suffered strokes or just up in age and always feel cold due to poor circulation, I've been in the medical field prior to my accident. It's going to be the hottest day of this year and come to find out our present manager is leaving a poor new girl in charge for almost 4 years Eden housing has been so busy making it look good on the outside, they have failed the resident's taking back the programs we had available which were priceless and saved numerous lives as such as any resident who requested a life alert system which worked within our building was provided with one as well as a sliding latch that when you woke up you would've moved to show that you woke up the next morning, if not our caring director would send a staff member inside to do a welfare check before calling the proper authority. This management company makes us feel that our lives mean much. Air-conditioning for seniors and doors for the disabled should be mandatory right? Everyone will be in our situation in the future and God have mercy on your soul if you don't feel any compassion for us. Godspeed, one writing for the many who aren't familiar with our language or technology yet, yes it's just a yet. I'm getting on my breathing machine ( nebulizer), then oxygen. I'm at my wit's end not being able to accept the same answer given me as if I was still in grade school... Thank you read more

I live at the new development in Hayward CA Alta Mira the family side. The office is NEVER open on time. There are roaches. There has been 3 fires this place is out of control. Management doesn't do shit and when fires occur they seem to never be around. The office hours are inconvenient for any working individuals. It's just a mess. read more

Eden Housing manages low-income properties. I lived at Villa Ciolino in Morgan Hill. Eden took over the management while I lived there. I had a good relationship with the apartment management but things changed when Eden took over. Office hours were reduced and the staff slowly started to transition. On Sept 2015 I unknowingly bounced my rent check. This was the first time I'd ever done this and it was due to my child care payment being pulled from the wrong account. I went blissfully unaware about this error on my part that I would have fixed in an instant had someone from the office management staff notified me. My family was visiting from Texas so I wasn't paying much attention to my unbalanced checkbook. On Oct 8, I lost my job. I am a single mom of 2 receiving no child support. I was an emotional wreck, interviewing and just trying to stay afloat. I did submit my Oct Rent payment. Then I got the summons telling me I was being evicted. I was a total emotional wreck. The management at South County Housing told me not to worry about it, just stay in contact with their lawyers. I had 3 days to respond to the summons, which I didn't because I was reassured I wouldn't get evicted especially since I was making a good faith effort to pay my rent. They said they rarely evict after only 15 days late. I immediately contacted Todd Rothbard's offices whose information I got from South County Housing after they reassured me I wouldn't get evicted. My Oct rent payment was returned undeposited and was told that I had to work with their lawyers to make payments. Their lawyer Selven Anderson who works for Todd Rothbard Law Offices kept reassuring me that they wanted to help me stay in my apartment. I was in contact with him for a few weeks. It seemed that no matter how much I tried to offer, it was never enough. I offered to pay Sept, Oct and Nov a little late plus make payments on the legal fees. Nope they wouldn't budge, they wanted Nov payment by the 1st eventhough the rent pay cutoff was the 5th of the month. By this point I started a new job and was trying not to spend too much personal time on the phone. Selven and I played phone tag. I finally had got a hold of some money to get me completely caught up, even with legal fees. I left Selven a vm or 2 letting him know I was ready to pay my debt but I never got a response back. These monsters went ahead with the default. Apparently I was served an eviction notice by the Santa Clara Sheriff's dept on Oct 30th that I didn't get because my drunk, abusive ex husband stole it off my door. It was to his benefit that I get evicted because then we would have no choice but to go live with him. On Nov 12 the sheriff locked me out over a fucking bounced check issue that could've easily been resolved. I lost my home that I was providing for my children. It was my safe-haven from their alcoholic father. I begged and pleaded with Darmin at Eden Housing, South County Housing and Selven Anderson. They each passed the buck to the next person. They claimed they couldn't do anything once I was locked out. I was lied to. Selven Anderson was unprofessional when he claimed I didn't call him. I have records to prove otherwise. They were all unscrupulous and I honestly don't know how they sleep at night knowing what they do for a living can ruin lives. You people kicked 2 innocent children and their mom out of their home over a fucking bounced check that I was more than willing to pay. Now my kids must live with the chaos that is their abusive, angry father. I don't know what to do now that I have an eviction on record. My life is in danger living with this man. I've been told to go to a fucking shelter for protection. My kids have already been displaced from their school!! This review is for Eden, South County Housing, and Todd Rothbard Law Offices. Someone could lose their life because of your actions. I wish that was an exaggeration but it's not. You people will all have blood in your hands. read more

I'm living with big black sticky mold that's all over the furnace area. The manager knows about it and does nothing. I spent 2 days calling agencies that I thought would help but no luck. Michael Kent could have told me where to find help but didn't. A Mr.Bui I thought contacted Eden housing in Hayward and the property manager at Brentwood Senior Commons in Brentwood but as always nothing is being done. Do any of you have any idea how serious this is? At the very least, the code enforcement people should see this.When the manager, Traci Long saw the mold she said it was nothing, everyone had it. Really! Jan Peters ought to take a look. The maintenance man, Memija B. had to know it. This didn't happen in a few months. When he changed the filters, twice a year, he had to see it. He chose not to report it. I found it myself when I unscrewed a few things. This Memija does things around here that he has no right to do. He's on vacation now and before he left, he turned the water pressure up to where it should be and he has to be doing something to the electric power. The lights are brighter and the kitchen fixture doesn't dim everytime the refrigerator turns on. He obviously was afraid he would be found out. I know he's doing it because he admitted it to me when he first started working here. Traci Long has to know about this. I shouldn't have to live like this. No one should. This is subsidized housing? Some one better get over here and do the job they are paid to do! read more

I do not know about the other properties, but I do know about the Altenheim in Oakland. It is a disaster and the brunt of the responsibility is held by Eden housing management. They are ineffectual, uncaring, and insufficient in every way. From their take over from Citizens, they have done nothing well. The leasing was unfair and inconsistent. Their ability to protect the tenants from preventable crime on campus is a direct result of their inability to lease properly and stick to their own leasing criteria. They have made quite an effort to pat themselves on the back about taking over so many units from Citizens, when in fact it has become a problem in that they cannot effectively maintain this property. There is no weekend/night management...they say there is, but there is not. The cameras, just installed, do not work. There are huge gaps in the fencing and gates, this has been addressed by the police more than once. The gardens are a hazard because they are not maintained and the walkways are not ADA compliant. There is known and identifiable drug commerce occurring on campus. Eden has been fully informed and still they do nothing. There has been acts and threats of physical violence, and multiple car and property vandalism. If you are looking for low income housing for seniors, I would suggest you look into Bridge, Burbank, Mercy, and other housing organizations. There are many in the Bay Area. Eden is not a good or safe choice. read more

Eden Housing Management couldn't manage their way out of a paper bag let alone manage apartment complexes, they don't know how. All of the trees are dying. The place is a mess. They do things that common sense would tell you not to do. They pull the dumpsters out and leave them behind your car. They don't have the landscapers clean the complex except by the office. They blow the dirt and leaves over your car into the ivy. The place is crawling with spiders. They forge your signature on documents. They calculate your rent incorrectly. The force you to sign things under the threat of eviction. They have too many inspections. One year we had 12 inspections but they don't do the repairs. There are serious problems with sewage. One tenant had feces coming up through the cement into the carpet in the front room. Sewage problems such as coming out of the bathroom fan and they don't clean it up. They are always trying to evict people wrongfully. They run criminal histories on tenants without their signature. They try to force you to sign addendums you don't have to sign and they will forge your signature on them. If you live in one of their complexes you should ask to see your tenant file. You will be surprised what it has in it. You only live in one of their complexes because you have to. They lie all of the time. If you went to hell and lived in an apartment it would be managed by Eden Housing. The only reason Eden Housing the non-profit buys low-income housing is so there for-profit company Eden Housing Management can manage them. They couldn't get a job managing apartments if Eden Housing didn't buy them. Eden Housing could give a rats ass about the poor or helping low-income people. They think the poor are a subspecies that have no rights at all. They are better than being homeless and that is about it. They have owned the complex nine years and have had about 16 managers. Maybe one manager actually knew how to manage apartments but she only stayed about a minute and a half. During that minute she accomplished a lot. Straightened out a lot of things and listened to what you had to say and actually investigated to see if what you were saying was true. Her name was Ira Winston and if she would have stayed this place would be a different place to live. Eden Housing owed me $500 for over three years and she went to the office and told them to pay me. I miss her a lot. Too bad she couldn't have been cloned. read more