I was looking for my review of Hayward Property Management & working with Matt & I can't find it so I am making another one. I have a non-standard rental unit (a rear cottage behind my house, same address, shared utilities.) These used to be called Mother-In-Law cottages & nowadays they are called ADU's. The cottage was empty & I was looking for a Property Management Company. Small cottages are not managed by large Property Management Companies. I called around & found Matt at Hayward Property Management! From the very beginning Matt was interactive & he was so easy to work with. Matt explained the new to me rental screening process, scheduling video viewing appointments, installing a lockbox. Matt is a Full Service Property Manager! Matt posts the rentals on multiple sites, he screens the applicants, he handles the rental screening applications & he keeps you updated along the way. When the new tenants are screened & recommended by Matt. Matt takes care of the 1 year lease & a pre-move in walk-through with the new tenants. I would rate Matt 5 Stars X 1000!! I will gladly be a reference for any perspective or new clients! read more

While searching for a rental home, I found one I was interested in and applied. Matt was very responsive, professional and set up the viewing date quickly. I love that I was able to complete everything online and over the phone and video. The process is convenient, fairly easy and Matt is friendly and professional. I did not end up moving forward with the rental, it was really nice, just not a good fit for my family at this time. If you're looking for a new home I would recommend giving this property management company a try. read more

I had a very disappointing experience with this property management company. My security deposit was never returned even though I cleaned the unit completely before moving out. I also reported a bathroom drain issue that took almost two weeks to fix, which caused a lot of inconvenience. Communication was very slow and I felt my concerns were not handled professionally.I suggest that homeowners not entrust their property to them, because they don't care about your house -- they only care about their commission. read more

Very quick turn-around. Came out the very next day and the maintenance guy was very thorough and polite. Very positive experience.

You're definitely earning your fee! Thank you Matt. Matt has been very responsive and saved us lots of time and headache. Highly recommend. read more

Efren is simply an amazing person. He's always there to fix whatever is needed in our home. He's fast and does his job well. Thanks Matt and Efren (maintenence guy) for being so awesome! read more

A couple of years ago, I worked with this company regarding one of my properties. During that time, there was a water leak that was not repaired in a timely manner. Later, I discovered that mold had developed behind the drywall. I hired a renovation contractor to inspect the damage, and he confirmed that the issue resulted from the delay in addressing the leak.As homeowners, we are capable of repairing our own property, but in this case, we were never informed about the leak , As property owners, we expect to work with a responsible management company--one that not only finds tenants but also properly maintains and protects our property read more

I found out after he started showing my property that he was doing it virtually. He sent potential tenants to my house then FaceTimed with them. Matt misinformed the prospective tenant and left other important information out. He didn't come out to see the property after I did some improvements. I ended up firing him. Fortunately, I got all my money back. read more

We have two rental properties in Hayward that we have managed ourselves for many years. A recent vacancy in one of the rentals prompted me to check into property management services. Of the three companies I contacted, HPM was the most responsive, answering all my questions without judgement. We decided to use them for management of this property. I could not be happier. The process of signing on with them was easy. Once the home was renovated, repaired, and cleaned, and we turned it over to HPM, it was 6 days before Matt had an acceptable applicant and 3 days later they moved in. Yesterday, I received our first statement. Wow, it documents everything and integrates payments in/out, as well as having maintenance requests as part of the statement. The website is awesome, with portals for various activities. It is easy to use, accurate, and concise. In addition, Matt has been very patient with us. After 30+ years of managing this property ourselves, letting go a bit has been a process. I very much appreciate Matt and HPM, and am so glad we decided to do this! read more

Matt is an exceptional and family-oriented property manager! His many years of experience truly shine through in his work. When I visited to view some units, they were all move-in ready and meticulously maintained. If you're searching for an apartment in Hayward, I highly recommend stopping by to speak with Matt--he's fantastic to work with! read more

Matt has been incredibly helpful and responsive in addressing all my questions and concerns. I would definitely choose him when I'm ready to rent my place. read more

As a tenant of HPM for almost a year now, we've naturally had a few small things around our unit that needed attention. The maintenance team is quick to respond, polite and curtious. We appreciate their timeliness and professionalism! read more

I am a renter through HPM and I had a very pleasant experience. Matt is very professional and takes care of my requests promptly. Effren is amazing and does his job perfectly. I will definetely recommend them. read more

Matt at Hayward property Management has done a wonderful job for me. He is a welcome relief from the previous property management company I had.I would strongly recommend him read more

Matt is extremely responsive. He provided me with document for signing up with his company in a very detailed and speedy manner. He is super nice and easy to work with. He appeared to be a very experience property manager read more

I attempted to rent a Single Family House from Sam. He did not know any basic questions about the house. My wife and I asked him if he knew if anyone died in the house, he sort of fumbled around with words which left me to believe that he did not want to disclose information. After some digging around, public information proved that the longtime home owner died, however where he died was unclear. When I asked him why the owners left and if they downsized, he continued to ignore the questions and acted as if he didn't know. I told him that we were very serious in renting, and that I would like a few more basic questions answered. He never replied. I spoke to a "manager" named Matthew who was totally rude and incompetent. I work in Real Estate and was surprised of how pathetic the two people I came into contact were. Owners and potential tenants beware. Stay away from these clowns at all costs. read more

HPM staff was knowledgeable, friendly and beyond helpful. Maintenance calls were answered promptly. Although I have moved on from their service, I can definitely recommend them. read more

This team here is amazing and they run a well oiled machine. Having to find a new place to live, pack, move, AND deal with the paperwork is super stressful. The people at Hayward Property Management helped keep the process really simple for me. They were very responsive whenever I had questions and were quick to take care of any maintenance needs at my residence. If you're new to the Bay Area or your lease is up soon, give the folks at HPM a chance. You won't be disappointed! read more

Solely here to leave Efren 5 stars. He never fails to come fix whatever needs fixing...broken window cranks, clogged sinks, stuck storage doors, you name it! He'll come ASAP and he does it with so much knowledge. I know if I can't fix something, he can, and with a great attitude. Never has he taken more than 48 hours to respond to a request. And it's 24 if there isn't an earthquake that knocks all of HPM out of whack! Honestly, couldn't ask for a better maintenance guy. Plus, the SO loves chatting with him when he gets home when he's around fixing stuff. Give this man an extra star! read more

HPM manages my rental property. They have always been professional, responsive, and great service. I would highly recommend their services and will use them again with no hesitation on my next rental. read more

Hayward Property Management team has been helping me managing my property since October, 2011. Since then, my tenant never called on me, and when problems arisen; before I knew it, problem was solved. I even forget I have that rental property until I got the rental check monthly & on time. Today, they let me go, I din't let them go, but they were nice enough to help me get another good management. Hopefully one day Hayward Property Management comes back and I will definitely goes back with them & recommend them to others. Jack Quan read more

No complaints. Everything very professional. I rented with them over one year now. They fix everything right away but prefer text messages.

This review is specifically for efren! He is amazing and fixes anything we give him in a timely matter! Thank you so much efren !

I emailed Hayward Property management about multiple listings and one clearly stated that pets were allowed with a double deposit. I told him exactly what I was looking for as well and all I got back was a very dry email that stated. "Sorry, no pets." Go somewhere else to look for a property. Apparently these guys do not have enough time for thier clients. -Jon Perry United States Coast Guard read more

HPM is a scam and best avoided. I am relocating to the area and we had a fairly short window to find a rental. We found a HPM listing and requested a showing. Seemed fine, the person that showed the property was friendly enough, but couldn't give us any information on availability or the property, he just kept saying it's all done online. Being short on time, against my better judgment I submitted an application and paid the $100 fee. The next day, I get a note from a Melody that I needed to submit another application for my wife. No contact information was given for Melody, except a fax number. No status was provided, other then a request for a second application and payment of another $100 fee. Foolishly, given my wife really liked the house, I went ahead and submitted the second application and paid the additional fee. Then, we heard nothing. I called the office number and left a message, and we heard nothing. Melody sent me a second email asking for a copy of my wife's ID, which I sent. No status was given, just the request for a copy of the ID. I sent a request for status via email and heard nothing. I called again and heard nothing. No call back, just silence. We gave up and chose another property. The original application was submitted on Dec 29, on Jan 6, I get a note saying we had been rejected and that an application submitted prior had been selected over ours. That the owner selected another tenant is fine. The shady deal here is that HPM certainly knew that other applications had been submitted and did not disclose this prior to our paying fees. They provided no updated during the process, there is no one to talk to, no discussion of terms or pricing, or any of the normal stuff property managers are supposed to do. I am sure it's very profitable for them to collect as many applications as possible, at a fee of $100 per application. Given the applicants have no idea that there may or may not be competing bids, or the status of those bids, it's free money for HPM. All in all very shady, and I suspect less then entirely legal, let alone ethical. Would you really want to work with a company like this? Let alone, allow them to manage your property? As to the reply from HPM; horse shit, a scam is a scam. Don't give us a bunch of "that's just how the market is..." bs. Next time someone steals your wallet, I be sure to let you know "that's just how it is in LA". read more

Matt has been managing our townhouse in Hayward for a year now and has consistently exceeded our expectations. When we put our home up for rent last year, we were nervous about how long it would take to find tenants but Matt had it rented within a few days! He has always been very responsive and easy to work with - a huge relief for first time landlords! We would highly recommend Matt and Hayward Property Management to anyone looking for a Property Management Company! read more

Efren is amazing. I've lived at two different property's with Hayward property management and had Efren has the skilled maintenance. This man can fix anything thrown at him. He fixed our plumbing problem tonight With no issues. He is very professional and leaves area cleaner then it was. If they had more stars I'd give him more. Thank you. read more

HPM maintenance request completed today, 1/1/2018 Efren did a great job repairing a few things in my kitchen today. I am overjoyed to have everything in good working order. Also, he reminded me of the safety tip when cleaning an electric stove. I appreciate that so much. The outside flood light bulbs were replaced today too. I am glad to have good lighting at night. read more

I contacted Hayward Property Management for advice on tenant landlord relationships. I also contacted these guys to help understand good and normal property standards. Ronel talked with me and was willing to look at any documents and send things my way. Thank you! read more

*updating review because management did reach out after I left a review. I appreciate the effort. He admitted to some new changes and glitches and refunded me which I wasn't exactly looking for but I was impressed with his honest and humble email and think they are going to do better! * to get a home thru this property management company was frustrating and untrustworthy. I first noticed the listing right around the corner from where we currently live.. Wanting/needing to find a new spot.. Got excited to make an appointment to go view the house. When I called... The guy I spoke to seemed sorta confused and asked a series of questions... Sure. Yep.. Just want to see the house... When the day of the viewing came I showed up to the house and there was another family too... The lady who was showing the house was a few minutes late.. Although we got an email prior to the viewing in caps DO NOT BE LATE and they will only wait 10 mins.. Anyways, she was nice enough but had no record of my appointment only the other families.. Did mine get bumped or what because I received an email?... Anyways.. Whatever still able to see the home... View the home... The tenants were still currently living there which also made me wonder if it's common practice for them to schedule showings at the end of your lease?.. Cause that is something to note if you rent from them.... The house was decent but no real upgrades... Or very clean.. I did like that there was potential in the back yard and I love planting flowers and such... Could see myself making it look really nice so that was exciting... My dad does landscaping so I was excited to bring that lawn back to life and get it green! And pull some weeds... It needed help but it excited me We were on a time crunch since my boyfriends contract got extended surprisingly but great so.. Needed to find something pretty fast since we told our landlord we would be moving back home and promised our place to a teammate who already did paperwork.. This is where things went downhill. We applied. 50 bucks a piece. Next... I hear nothing from the people no email... No phone call... But they call my boyfriend... Shouldn't I be informed too? Email atleast that they have approved us or whatever?... The guy who didn't really speak very good English or seemed confused as my boyfriend said called and said we had been approved buuuut they wanted 150 more a month and double the deposit. 6k for a deposit on a house with no upgrades... And not a new house.... I could understand if they gave real reason... Perhaps since my boyfriends credit isn't awesome... But elaborate. The guy couldn't give a reason. It just didn't seem trustworthy. In the past we have offered to pay the lease in full or 6 months up front to ward off any concern.. That's what we did here.... And have very good rental referrals. But for a place that wanted to double the amount? Was it because they saw the income or what he did for work? Or was it because of the credit and the concern that we would make the already worn home much worse?... If that was the case why would they want to accept us. Of course they said it's a deposit so you will get it back depending blah blah... But how do you trust a place that already said one thing... And changed it... Seems confused person to person... Doesn't communicate well at all... The guy calling can't answer any questions... The showings get bumped... And then they don't call back on top of that? So should I really trust giving you two months rent as a deposit if you can't even return phone calls or your representative can't answer questions they called about?? we had applied to other homes of course because needing to find somewhere and got approved by a lovely townhome in Dublin... We are actually paying more for rent and it's further from work.. But atleast we don't feel scammed and miscommunicated with. The property management we went thru for this place communicated the whole way!! And was able to answer any questions and get us in and sign a lease in a week! Wow!!! Now that's a difference!! Not only that but they treated us how a customer should be treated! I understand real estate is in high demand in the Bay Area but yikes customer service goes a long way. When they said they wanted double the deposit after we gave them 100 bucks for what other companies do in 60-80... and they wanted an additional 150 per month... Without no reasoning available and a guy who seemed confused and couldn't answer questions. And when my boyfriend countered with paying in advance instead of the crazy deposit... He couldn't answer and didn't call us back? But then we received emails from some automated company who wants to process us further and verify work sources and income??? How many days later after we have heard nothing?? Do people just sit and wonder and wait for companies to be professional, helpful or let alone knowledgable? Yikes. Wouldn't waste the time aga read more

Applied twice for rental homes and they were unresponsive. Did not let us know if we were approved or not and with no explanation. I had to keep contacting them so it was frustrating because we weren't sure if we should apply to another location. Luckily we were helped by another property manager company. read more

Chris Duncan made my relocation to the Bay Area quite pleasant. From beginning to end he remained professional and offered his expertise in several areas to make sure I had a perfect safe place. I am beyond thankful for Chris. The maintenance staff is very great as well. Any issue that I had was addressed within 2-3 hours time. read more

Efren did a great job fixing my bathroom and fridge in a timely manner. Love these people. Easy to work with.

They want you to enter your credit card information into a super sketchy 3rd party website in order to view a rental property! Not gonna happen! They will lose a lot of quality renters this way, very unfortunate for the home owner! I will not have my information stolen just to view a prospective property. read more

Hayward Property Management manages my renting residence and is very professional and helpful. Matt specifically is very professional and responsive. I would highly recommend Hayward Property Management for property management. read more

I was very lucky to have dealt with this company. I lived in one of their properties for about 9 years and had a bigger family so Unfortunately had to find a place with more bedrooms. Otherwise, I would still be there. I would and have recommended this company to others. Great job Matt! Thanks for an awesome 9 years! read more

HPM has managed our 2 rental properties for more than 5 years and my husband and I were very happy with their great service. They are so pleasant to work with and very responsive. We are so lucky to have Matthew Herz as our property manager. He is very knowledgeable, professional and friendly. He did a fantastic job of helping and responding to our questions and addressing our concerns. Thank you Matt and to all your people at HPM. read more

HPM has managed my rental property since 2014. They are a very professional and responsiable and provides the terrific service on the tenant screen, rental contract and maintantenace. I would highly recommend their managment and wish Matt and his team the best in the future! read more

The management is very professional and responds in a timely manner. Thank you Ronel for being in contact consistently. He gave a very helpful consultation and resolved everything the same day. read more

Matt is very proffesional to do business with. Matt went over and beyond to rent our property. We would highly recommend Hayward Property Management. Donna Castro Valley read more