As a contact lens wearer, I have been going to Jellenek Family Eyecare for about four years now. I…read moream happy with the eye exam and quality of my contact lenses. I also purchased back-up glasses two years ago, and they are still in good shape. They have a good selection of frames from which to choose. One reason I chose Jellenek Family Eyecare is that they accept my health and eye insurance. Located in the shopping center off Monticello with a Publix and Target, parking is located in front. I've always found a spot close to this storefront.

The office manager is terrible. The doctor is excellent in his eye exam, and the office staff is…read morenice, so all went well until my glasses were one week late, so I had to call to learn that the frame was in backorder. That was when the customer service went down the drain. A call two days later didn't help. So, three days later, in another call, the manager kept repeating "when something is in backorder, we never know", and she refused to understand my explanation of why this is simply unacceptable. Fortunately, my glasses arrived four days later. So, when picking them up, I thought I could be more effective in person to make her understand, but to no avail, she was quite aggressive arguing with me. She is intelligent, but either she has no empathy or she is lazy, so hopefully the doctor could be successful in explaining her that "when something is in backorder, you never know" until she does her job, which is to call their supplier and get the date when the frame will be manufactured and available. I had already paid for the glasses, so I had the absolute right to know if I would have to wait for two weeks or for six months. Besides, she told me that they didn't have time to call every customer. Total poor performance.

Love! My son has been seen by several doctors at the practice and all have been absolutely…read moreincredible. Always explaining things to him in terms he understands and answering any questions he may have. When another son (not a current patient) had an eye emergency, they got him in within 15 minutes of my calling, telling me not to worry about giving information over the phone as they could pull it from my other son. Once again the doctor we saw was incredible and ensured my son's vision was not in jeopardy. Recently I went for my own vision -- affected by a dysautonomic disorder and while many other eye doctors have dismissed me over the years, Dr. Pierce knew exactly what I was dealing with, still made sure it wasn't just my eyes and is working with me to to ensure I find a solution for my uncommon situation. Frankly surprised by the negative comments, however most seem to have the same complaint, billing issues, which frankly seem like issues with people not understanding the own coverage or what is and is not in network. I paid $90 for myself and my son at that joint appointment. That's $45 each. I also had every exam in the book as we were trying to ensure it was not a retinal issue or worse. When I've needed anything the women at the front have gone above and beyond. I needed my son's prescription sent to me to order his glasses as I prefer a style provided by an online provider, and since they were on the phone with other patients, I received a text message asking how they could help -- I had the script emailed to me in less than 5 minutes. Couldn't recommend Colonial Eye Care enough!

I lost my multifocal prescription glasses and was in a panic. Colonial Eye Care was able to help me…read morewith multifocal prescription contacts in just one day. Their fast, friendly service saved my week. Thank you!

Dr. Gaga is fabulous. Thorough and great at advice when choosing frames. Highly recommend this…read morepractice! Wonderful staff too!!

Amazing Dr. and staff. My glasses got banged up on a fall and they fixed them up for me and I…read moredidn't even purchase them there. I did get eye exam there and glasses and contacts. They also recycle the contact lenses containers which I think is great. The staff is professional and friendly.

My family referred me to Dr. Ambrose having followed her to Williamsburg. We just moved from out…read moreof state. To say I was impressed with Dr Ambrose, the front desk folks, technicians and optical woman is an understatement. Everyone was professional, friendly and knowledgeable. Dr Ambrose showed me and taught me things no other doctor had in the past. The eye test for prescription was done by her. What a difference than what I was used to. She took time, answered questions and explained various pertinent information about the eyes. She also has a sincere, warm hearted and enthusiastic personality. Thank you Dr. Ambrose and Williamsburg Eye Care staff.

They will not provide your pupillary distance measurement for your prescription. Although not…read morerequired by Virginia law, when I pay for a service or personal information about myself then I should be able to have access to it. I hope their "policy" of not providing it is worth it. My family is finding a different optometrist.

The entire experience was fantastic. I would totally recommend Wilcox Eye Center to anyone that is…read morelooking to have their eyes examined by an actual doctor in person.

I rarely leave reviews, but my experience with Dr. Wilcox was troubling--especially compared to a…read morefollow-up I had days later. The front desk and tech staff were wonderful, but Dr. Wilcox was dismissive, unprofessional, and made inappropriate jokes and crude comments. He barely reviewed my scans, rushed the exam, and ignored key health concerns. A second optometrist (virtual!) identified a cataract, an eye freckle needing monitoring, and the need for UV protection--none of which Dr. Wilcox mentioned. His prescription also left out a significant astigmatism correction. I came for care and left feeling belittled. I wouldn't trust him with my vision again. The staff is excellent, but I do not recommend Dr. Wilcox.

I had to switch optometrist due to my old office had to cancel my appointment two weeks beforehand…read more I decided to try this office and I was so glad that I made the switch. The staff is amazing from the moment you walk in to the point you leave. The technician I had she was amazing. I forget the optometrist I saw that day but she was amazing and made some recommendations for my contacts. I was able to save some money compared to the other place I was going. I would recommend this place.

Needing emergency attention, I was able to see Dr. Braim one Tuesday evening. I appreciated that…read morethey had office hours after 4 pm. The entire team was so kind and caring. I really appreciated both Dr. Braim's and Amber's professional level of calm and understanding of my situation. After carefully examining me, Dr. Braim provided me with advice that she communicated well. I am impressed.

Dr. Buck has been my optometrist for several years now. He is friendly, knowledgeable, and runs a…read morepractice that is first rate. The staff are wonderful to work with and have great attention to cleanliness when using equipment, which is lacking in many practices. The optical staff are friendly and I find the pricing on glasses to be excellent. my husband sees Dr. Palmer and she has been great at helping him find contacts that work for him. We highly recommend this professional practice!

Scheduled an appointment for my daughter in Dec. 2025 for April 2, 2026…read more Showed up, the appointment was canceled. They claimed to have called on 3/31. Unfortunately they don't know who called or if a message was left. The only solution was another appointment the following week. What a complete waste of our time.

Called and I had an appointment to get my daughter (4years old) and my eyes checked. I had an…read moreappointment to see them within a week at the same time as my daughter. Dr. Guhl was awesome with my daughter and did a very thorough job with both our exams. Seeing them was fast compared to other eyes doctor clinics that had monthhhhhssss waitlist before I could've been seen. I have Tricare and they easily accepted. Thank you for everything!

Dr Guhl is very personable and made me feel at ease for my first ever need for glasses. There is a…read morevery knowledgable optician on staff who helped round out the experience. They accept Tricare. Recommend!