I am not normally someone who posts reviews on Yelp, but, because of the frequency with which…read morevisits to the doctor can become visits to your local medical hellscape, I wanted to write a note about the Eye Center. Every visit I have had here has been absolutely wonderful. I seldom have to wait beyond the scheduled time for my appointment, and, when the appointment does begin, the staff are courteous, caring, and attentive to what I am physically feeling. The women working in the optical division of the Eye Center are nothing short of wonderful, as well (my particular experience has been with Emily, whom I would credit for ensuring that I do not prematurely develop blindness). I tend to be very critical of doctors (medical jargon doesn't impress me, in the words of Julia Sugarbaker), and I've never had anything but wonderful experiences here. If your insurance covers the Eye Center, I would heartily encourage you to go. The facility is lovely and maintained impeccably, and the staff and doctors are a delight.

I'm not going to talk really bad about Eye Center, but I am also not going to say I got the best…read morecare either. I have been wearing eyeglasses/Contacts for decades now. My old Eye Doctor back in my hometown only had 1 person working in the office. It always seemed that I was in and out quickly. There are 3 providers that I know of here. I lost count of the number of people working in this business, this just needlessly drives up the cost of care in my opinion. My primary issue is I was careless and let the provider prescribe a contact lens that did not work correctly. I made contact and was told they would order a trial lens and call me back for another fitting That was months ago and I still have not heard back. I'm not going back, and it's a shame because this clinic is almost within walking distance from my home.

My family referred me to Dr. Ambrose having followed her to Williamsburg. We just moved from out…read moreof state. To say I was impressed with Dr Ambrose, the front desk folks, technicians and optical woman is an understatement. Everyone was professional, friendly and knowledgeable. Dr Ambrose showed me and taught me things no other doctor had in the past. The eye test for prescription was done by her. What a difference than what I was used to. She took time, answered questions and explained various pertinent information about the eyes. She also has a sincere, warm hearted and enthusiastic personality. Thank you Dr. Ambrose and Williamsburg Eye Care staff.

They will not provide your pupillary distance measurement for your prescription. Although not…read morerequired by Virginia law, when I pay for a service or personal information about myself then I should be able to have access to it. I hope their "policy" of not providing it is worth it. My family is finding a different optometrist.

I lost my multifocal prescription glasses and was in a panic. Colonial Eye Care was able to help me…read morewith multifocal prescription contacts in just one day. Their fast, friendly service saved my week. Thank you!

(please read updated comments at the end of this review)…read more Friendly staff, plus a kind and respectful healthcare provider. Unfortunately, that's not where the saga ends. Their billing practices are flawed. In April of 2025 I tried this practice for an eye exam. They told me I had insurance coverage, which was a pleasant surprise. They collected my $90, and I was on my way. Months later I got a bill for an additional $210 (a violation of the No Surprises Act). I called the office, and the woman I spoke to told me the bill didn't look right, looked really messed up, and she would do some further research and get back to me promptly. I was very happy with how she handled the call, but I never heard back. I've since called on three separate occasions. On one of the occasions, I was told the practice outsources all their billing and they couldn't help me if they wanted to. I asked for a reasonable timeframe to hear back, and the woman told me 48 hours. That was grossly inaccurate. I'd call a fifth time, but this practice has clearly demonstrated that won't be effective. My time is valuable, and 19 weeks after my initial appointment this mess still hasn't been resolved. Perhaps someone will get back to me after reading this review. UPDATE: promptly after I posted this review, Caitlin from the practice called. She was polite, forthright, and literally used the phrase "We take ownership" for the mistakes that happened. Bottom line: these people are human, they made mistakes, and though they took too long to rectify the problem they ultimately made it right. I'll likely be going back to give the practice another try. Genuine, caring in healthcare, and taking responsibility - I have to respect that.

They are great! I…read morehad an accident where my glassses were stolen from me and I didn't have a spare set. I can't see a darn thing in front of me without them. When we contacted Wilcox Eye Canter we told them what happened they slipped me in the next day. I had a set of contacts on me that next day. The doctor and ladies behind the desk were as sweet as pie! And I have pointed more then one person in their direction since then. If you have some form of eye doctoring needed, come here.

Dr. Wilcox made misogynistic jokes throughout the entire appointment, which made me very…read moreuncomfortable. He made a comment joking about needing brain surgery and said that if he had to get a brain, he would choose a female brain because women "never used them." I found this especially upsetting because my uncle, whom I am very close with, was recently diagnosed with a brain tumor, so hearing him joke about brain surgery was particularly insensitive and uncomfortable for me. The comments continued throughout the appointment and made me feel increasingly uneasy. He also discouraged my goal of becoming a thoracic surgeon, saying that women in the workplace do not do very well because they always want time off. As a young woman with goals of pursuing a career in medicine, I found these comments extremely discouraging and inappropriate. I expected to be treated with professionalism and respect, but instead I left feeling uncomfortable because of the way he spoke about women and my future career.

Dr. Gaga is fabulous. Thorough and great at advice when choosing frames. Highly recommend this…read morepractice! Wonderful staff too!!

Amazing Dr. and staff. My glasses got banged up on a fall and they fixed them up for me and I…read moredidn't even purchase them there. I did get eye exam there and glasses and contacts. They also recycle the contact lenses containers which I think is great. The staff is professional and friendly.

Dr Waldron is great. ordering glasses was a mistake. not only were they expensive but the fit and…read morequality are subpar. it's extremely difficult to get the help I need to get them fitted correctly. the one person who is able to do this is either out sick or on vacation. tired calling the office today and no one answered all day long. Leaving a message is a waste of time since they don't return your call. Have the eye exam done by Dr Waldron. but don't buy your glasses from their office. You'll be sorry you did.

Office was small but staff was very attentive and accommodating…read more It was my first time at this office and it was a great experience.

As a contact lens wearer, I have been going to Jellenek Family Eyecare for about four years now. I…read moream happy with the eye exam and quality of my contact lenses. I also purchased back-up glasses two years ago, and they are still in good shape. They have a good selection of frames from which to choose. One reason I chose Jellenek Family Eyecare is that they accept my health and eye insurance. Located in the shopping center off Monticello with a Publix and Target, parking is located in front. I've always found a spot close to this storefront.

The office manager is terrible. The doctor is excellent in his eye exam, and the office staff is…read morenice, so all went well until my glasses were one week late, so I had to call to learn that the frame was in backorder. That was when the customer service went down the drain. A call two days later didn't help. So, three days later, in another call, the manager kept repeating "when something is in backorder, we never know", and she refused to understand my explanation of why this is simply unacceptable. Fortunately, my glasses arrived four days later. So, when picking them up, I thought I could be more effective in person to make her understand, but to no avail, she was quite aggressive arguing with me. She is intelligent, but either she has no empathy or she is lazy, so hopefully the doctor could be successful in explaining her that "when something is in backorder, you never know" until she does her job, which is to call their supplier and get the date when the frame will be manufactured and available. I had already paid for the glasses, so I had the absolute right to know if I would have to wait for two weeks or for six months. Besides, she told me that they didn't have time to call every customer. Total poor performance.

I usually don't review physicians but thought patients should have this information…read more 1. Dr Kaz performed laser surgery for my glaucoma. She failed to tell me that it was not a complete remedy and that I would need to use drops eventually. My surgery result has lasted only a year so I will need drops. 2. Expect to wait 1 to 2 hours before you see Dr Kaz for 5 minutes. I felt like I was in a factory line up waiting to be assembled. 3. I wanted to obtain my medical records because of my upcoming drivers license renewal. On my last visit I requested my medical records after completing the proper paperwork. The staff nor Dr Kaz would release them. The staff was very curt and disrespectful. Finally Dr Kaz informed me that I would pass the DMV eye exam. It was too bad her staff could not tell me that. 4. This past month I received a letter from Dr Kaz stating she would no longer be my opthalmogist. I was given no reason for this decision. I was also told I would be charged for obtaining my medical records. I have no knowledge of her medical skills except the failed laser surgery. I'm accepting this as a blessing to longer deal with Dr Kaz and her rude staff

You can expect to spend 1.5 to 2 hours when you go in. You'll see the doctor for maybe five…read moreminutes. This practice is extremely busy because appointments are scheduled every 10 or 15 minutes. The doctor is efficient but cold. Also, if you need a prescription refill you have to call the pharmacy and then have the pharmacy call Dr. Kaz's office. Most doctors simply have their staff call in your prescription. I also had a billing problem that eventually got straightened out. I recommend going some place else where you'll be treated like a person and not a number.