New insurance this year meant all new doctors for me. And Dr. Howell? The best decision. Her staff…read moreis so friendly & helpful, and she was so kind & knowledgeable during my appointment. My glasses came in super quick, and I felt no pressure at all to even buy frames from them. If I could offer more than 5 stats, I would!

no issues with the doctor, my issue was was with price for the lenses I purchased. I paid over $500…read morefor my glasses because I was given " shamir relax " lenses. I asked for a cheaper option, I was basically told one was not available. the husband is a nice guy, but I think they push you for the most expensive option. I have since switched providers, and paid a little under $300 for similar frames and crizal rock.

Would give zero stars if I could. The staff at this office are completely unprofessional and refuse…read moreto take responsibility for their own mistakes. They called me several times to schedule an exam for my husband, and after I clearly stated I was not ready to pay for one, their representative assured me -- multiple times -- that he receives one FREE eye exam per year and there would be no bill. I made it very clear that if a bill came, I would not pay it. Of course, a bill did arrive. When I called to resolve it, I was told the call would be reviewed and even that they knew which employee made the promise. Instead of owning up to the misinformation, they sent the bill straight to collections. I later learned from my insurance company that Midwest Eye Center is not even in network. At one point the insurance we had...once covered this. I should have verified this myself and not taken them at their word -- I own that. But their staff repeatedly gave me incorrect information and failed to disclose something as important as being out of network. I have since removed both myself and my husband from their patient list. This office is careless, misleading, and refuses accountability. Save yourself the headache and find a provider that actually values honesty and patient trust.

Unfortunately I was not happy with my new pt visit. I was moved from room to room without anyone…read moreintroducing themselves or explaining anything. I went to several different rooms and no one said what were doing or what were checking. After 4 interactions and 4 separate rooms the Dr came in( I was assuming she was the Dr because she didn't say anything, she just seemed rushed and annoyed. Clicking away on the computer and couldn't find what she was looking for and kept hitting the red button on the wall to get a staff member to help---- I WILL NOT BE BACK

DANGER: They use expired lenses and commit insurance fraud!…read more"DO NOT GO HERE. I visited Opticare Vision Center on Jan 12, 2026. The staff fitted me with trial lenses that expired in JULY 2023 -- over 2.5 years ago! This is a massive safety violation. When I caught this error and asked for a refund of my $110 fee or to speak with the doctor, the administrator refused and pointed me to the door. I had to ask them to call the police to document this medical negligence. I never even saw the doctor to discuss this error, yet they still charged my VSP insurance, stealing my benefits for the entire year. This place is dangerous, unprofessional, and fraudulent. I have photos of the expired packaging and my receipt as proof. If you value your eye health, find a different clinic!"

Great experience!!! Very nice staff. The doctor was very professional great bedside manner.read more

Loved the doctor! Visited as a emergency when we were on vacation and she accommodated us in her…read moreschedule and answered all our questions. My son was having trouble with his new contacts. She gave him a thorough exam and spent time with us making sure we were comfortable. Definitely visiting next time we are in town! Thanks!

older man mishandled my vintage frames causing two cracks and discoloration. These frames have been…read morepreviously handled successfully by a lovely woman at the Florence location for 10 years without issue. He was dismissive when I said there was an issue with my lenses. Went to Florence and what do you know? I was correct. Extremely upset with how my frames were handled and how I was treated.

If I had written this review 2 years ago, it would have been 5 stars. The eye doctor I saw at that…read moretime was absolutely excellent...explained everything, answered questions, and had me try several kinds of contacts to see if a new type of lens might give me better vision. In the end, we didn't, but I really appreciated the doctor's time and efforts! When I made my appointment this year, I discovered that they had a new eye doctor. Okay, so I went in expecting the best. The staff was kind and friendly, same staff as before, but I was not happy with the optometrist at all. I filled out my personal information as always. I marked "no retinal imaging" on my sheet, as this is a money-making service they push, but I feel is unnecessary. When I went back to see the doc, she barely spoke to me. Not rude per se, but not friendly either. At one point in the exam, she said, "come with me." She had me put my face in a machine and seemed to do another test. Then she said "Okay, come back to the room." She nonchalantly said, "I saw a small scar on the back of your eye and I took a picture of it. We will charge it to your insurance." What? She didn't discuss this with me. If she had, I could have told her that the scar had been there for years. Didn't she look at my chart? Why didn't she ask me? Why didn't she tell me what she was doing or what she had noticed during the exam? I didn't know what the other machine was or what it did. Guess what? Insurance didn't pay for it, so a bill arrived at my house, which was for a test that I neither requested or gave my informed consent for. In the end, I did end up getting my written prescription for contact lenses...after having to specifically ask for it. I can see with my new contacts, but then it was the same prescription that I have worn for years, so that was a no-brainer. It's too bad. The old eye doc was really great. The staff was really great. The stars I gave are for the staff. They should actually get 5. The doc gets 0. The new eye doc that won't speak to her patients about their eyes or get their consent for procedures that she wants to do BEFORE she does them is why I will not return.

I was new to the Fort Mitchel area and needed a new eye doctor so I came here and love it! The…read morestaff was super helpful and friendly. Dr. Johnson was very kind and listened/took my concerns seriously. They also have a great selection of glasses to choose from! I will continue coming here!

I give them this score because got contact on a Tuesday and couldn't get one out Wed and they told…read moreme there was nothing they could do to help me with this and the lady at front desk was sooooooo rude to me

Michelle answers phone, makes appts, assists doctors-EXCELLENT, EFFICIENT…read moreDillon out front fits glasses & takes orders for frames, etc-EXCELLENT Dr Julie Herron-EXCELLENT, EFFICIENT, SMART, PATIENT

I was very unhappy with my experience at the Florence Eyemart Express. I had the prescription and…read morethe frames - just needed new lenses. I thought I could get them filled in an hour, but no. That's only available for basic lenses, which then I was advised I would not be able to see out of. What? When I asked for them anyway, I was refused. Add to that the price. I had two frames. My order for one of the frames had already been written up, and I was shocked at the price. I decided to take my second frames to Costco, and the price was HALF. The bottom of my receipt from Eyemart says, "Lowest prices GUARANTEED." Seriously. I think you owe me $188.59.

Had difficulty getting prescription correct, but the employees help me through everythingread more

Friendly staff and doctor! I highly recommend coming for an eye appointment. Good selection of…read moreglasses as well.

My experience must have been unusually bad, but I thought I should add it so that the reviews are…read moremore balanced. I cannot speak to the entirety of the staff of the location, as I didn't get past the waiting area. The person working behind the desk was pretty rude. I filled out the forms as it was my first time. After waiting for about 15 minutes, the lady behind the desk calls me by the wrong name and tells me (in an accusatory tone) my insurance is no good there. I explain that I had called previously and was told my insurance was fine - the location was on a list of providers from my insurance as well. No dice. She told me I must be wrong. So I left.