I did business with them and they helped out so much! I was able to get the Mother's Day gift to my mom in a timely manner. Some of the best customer service! read more

Delivery service is inaccurate. The website is not synced up with the actual route the driver is taking leading you to not know what time or a estimated time of your delivery. Do not order if you want it at a certain time because you will not get it in time. read more

Wish I had read these reviews before I ordered. I ordered an arrangement in a martini glass shaped container for a specific reason. It was delivered in an odd looking mug without any explanation. With circumstances being what they are right now, I would have understood if they didn't have the exact container. It would have been good customer service if I'd been notified though. read more

Edible Arrangements - The container I ordered - Gift Shops Near Me - Fredericksburg, Virginia

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I made two orders of chocolate covered strawberries for both my mother and mother-in-law. One in Virginia the other in Florida. Norma helped me over the phone and she was so nice and helpful. She worked with me with such patience and I really appreciated that. I have always had a great experience at this location. Thank you so much. The moms were very surprised with their delivery. It made their day very special. read more

Edible Arrangements - Chocolate Covered Strawberries - Gift Shops Near Me - Fredericksburg, Virginia

Such a convenient location close to the medical centers! Thank you Andrea who answered the phone today this morning! Andrea is very professional and accommodating! Thank you for all you do! I love edible arrangements! Always fresh and beautiful! read more

I absolutely LOVE this location of Edible Arrangements. The staff goes above and beyond the call of duty with their accommodations and customer service! We need a few platters and baskets for an event we were hosting. We were a bit skeptical because we waited until the last minute to place the order, not to worry because everything was perfect and waiting for us at the time that we needed. The baskets as well as the strawberry platters were extremely FRESH. I want to thank the staff for working with our last minute plans and doing an AMAZING job. PS... These were the BIGGEST and SWEETEST strawberries. Thank you again! read more

Edible Arrangements - Dipped strawberry platter! They were HUGE! - Gift Shops Near Me - Fredericksburg, Virginia

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Placed an order for same day delivery to surprise my wife who wasn't feeling well. It's 9:30 at night and it still hasn't arrived. The status reads "out for delivery" but it said that 4 hours ago. I should have just picked it up or sent flowers. Surprise ruined. Update: it never arrived. I ended up getting a refund. read more

My wife had a big cook out planned for a bunch of her college friends, and I was on travel for work, so I ordered something nice for them all to be delivered the day of the cook out. It was delivered on time, but she got things I didn't order. I ordered two dozen chocolate covered strawberries (WITHOUT nuts, because she doesn't like them), and she received 8 strawberries, 8 apples, and 8 bananas, all COVERED with crushed nuts. The store is open, but when I call, no one answers the phone, and I get a voice mail that says they're closed. I spent quite a bit of money to have the strawberries hand delivered, and am VERY dissapointed that my wife got the wrong items. And of course they covered everything with nuts, which she doesn't like, so now it was a totally wasted purchase. Avoid this place. **Edit** (same day) I got a hold of someone on my fourth call. They are going to deliver the correct items to my wife this afternoon. I am still not happy with the initial mistake, but they did own up to their mistake and are going out of their way to right the wrong. I am satisfied. read more

My husband ordered me a valentines day arrangement and it was so fresh!! Might be my favorite one so far. He said the staff were very helpful in making an arrangement to fit my dietary needs. The arrangement came on time and was so delicious. Definitely will be ordering from here in the future for other occasions. read more

I gave this Edible Arrangements store a 2 star for a valid reason. I had an ill feeling when I realized I'd accidentally arranged an order through this one and not Garrisonville. My gut feeling was correct. I ordered over a week early for an arrangement for my Mother as I was to be away for over a week and I knew it would cheer her up. I had limited communication with her and on the day I had communication (the day she was to receive her order) I was extremely disappointed to hear that she had no received her arrangement and we were late into the evening. Given I was out of the Country I could text for free, but phone calls charged excessively, thus I asked her to call. She called and ended up speaking to three different individuals. The first gave her the round about with no answer to her question, instead they sent her to contact the other Arrangement store in Stafford. So she did, the number was no good. Returning a call back that the number was no good, she was promised a return call as they planned to try to contact themselves. Forty-Five minutes later after being promised an immediate return call, she called again to speak to a new individual. She was curtly told that the arrangement was already sent out. However, they had not a clue where the arrangement was. She requested the order be canceled with the third individual she spoke to. The gentleman was professional and promptly agreed to cancel her order. The next day she received a day old arrangement. Almost an insult to injury by the fact the fruit was subpar in freshness. The arrangement itself looked superb as always, but I was (and so was she) extremely disappointed in how short this store fell to satisfactory results. My Mom told the delivery individual that she had canceled the order, they insisted she took the arrangement, otherwise it would just be thrown away anyway. Insuring that my order would be canceled, she called again, the third individual was polite and confirmed that it had in fact been canceled. The company fixed the problem, but it was very unsatisfactory in results. I have no intentions of ordering through this Edible Arrangements again. I will stick with Garrisonville. I understand they're the "same" but I have ordered multiple times without issues on Garrisonville. Had I not ordered this over a week before its scheduled delivery, I could understand. There is no excuse for lack of communication on their part, no excuse. If there was a problem, they should have called. Instead, I had to blow a surprise for my Mother due to their incompetence. read more

There's something wrong here. Tried calling the place to give them an order and was put on hold. Three times. So I went on line and ordered. Tracked the order on line. Said it was received. Said it was made. Said it was out for delivery. Then it said the order was received. Called again. Put on hold again. Day comes to an end and night turns into day. Called again. Put on hold. Wrote to corporate office to find out if my order was delivered. No reply. The recipient called me to say the order arrived two days later and was delightful. This place is truly messed up. No calls returned, no phones answered, no email tracking, no communication from corporate office. Just go elsewhere. These people don't care about you. read more

!! Update!! I spoke with Jennifer today and it was all a big misunderstanding. She kindly explained the situation and I am grateful. I will continue to keep this place as my number 1 sto The arrangement was wonderful, but when I arrived to pick it up I had issues. When I went to sign the card of pick up it said 2nd attempt in big red bold letters, I asked the girl what that meant and she said they tried calling me twice and I did not respond. WELL, that is a bold face lie!! I asked the girl, whom was not wearing a name tag about the call and she said she didn't know who tried but the number on my account was called twice. I informed her that I never received such a phone call and I wanted to know who did it. she kept saying she didn't know and was just trying to get me out the door. I will be using a different location from this point on because I don't like dishonest people and if I can't trust them they are not making my food. read more

Even though I was disappointed with the initial service, the attitude of Edible Arrangement's staff, and owner, pleased me to the point where I gave them a second chance. They are an excellent example of what quality customer service represents. It's not just in how you serve your product, it is how you serve your customers. Thank you Edible Arrangement staff for a job well done in handling this issue :) read more

I'm so disappointed with my experience. I ordered husband am arrangement for father's day. When it arrived I was surprised with how big it was. It wasn't until he read the card about ten minutes later that we realized we received someone else's order. We called the store and they apologized and said the deliverer would bring us ours shortly(sidenote, these were in the truck of a regular car). After thirty minutes we called again because we had errands to run and also it was just sitting on our coffee table and I was worried about the chocolate melting. They told us he was still coming and that if we needed to leave to just leave it outside... in 90° weather. Thankfully after an hour he returned with the correct one. However I felt super awkward because what I had purchased was so tiny in comparison. If they hadn't messed up, my husband wouldn't have known how much bigger I could have gotten (I still spent $70). So in total, came in a guys trunk, wrong order, was told to leave in hot weather, took forever to fix, awkward size exchange. read more

I've gotten an Edible Arrangement for my mother in Falls Church and everything was perfect. This Valentine's day did not turn out the same way. I got a call while on 95 that the driver did not know where exactly to deliver my gift, which is perfectly acceptable. I asked if she could drop it off at the Silver D Parkway store so I could pick it up later, then she said sure and that someone would be contacting me within 30 minutes. As the hours passed I did not get a call. I decided to call them Sunday, they needed to look up my order and said I'd get a call back, but...I never got a call back. I called them almost 2 hours later and explained my frustration about the situation. While the employee was kind, I was still a bit frustrated. I just got back from picking up my gift and am disappointed that it did not come with the mug it was supposed to, nor did it include the note my fiancee wrote to go with it. Edible Arrangements did not ruin my Valentine's Day per say, but I am dissatisfied with my experience. read more

OMG! Love this place...attractive arrangements, tasty, fresh and healthy! Friendly associates and delivery drivers as well. I use them for ALL special occasions now. Worth every penny and then some! HIGHLY RECOMMENDED! :-)) read more

DO NOT DO BUSINESS WITH THEM! If there was a way to rate with negative stars I would have! Not only did they not deliver on my girlfriend's birthday, they promised to make it up and guaranteed the first delivery the next day...DIDN'T HAPPEN AT ALL THE NEXT DAY!! Thanks for ruining a birthday gift! read more

it's a bit expensive but other than that very good fruits and very cute designs the workers were very kind and very helpful

After going to the store and calling twice to make sure my daughter would receive her birthday surprise. .this was still not delivered when promised. After waiting hours i call to get no apologies from staff. Was told well you arent the only one complaining today. How rude! I had to ask for a refund..which i havent received. And staff did not try to make this right! With no customer service no delivery and now they still havent fixed the issue. ..and you ruined my daughter's bday. Stay away from this place! I wish i didnt have to give any stars here..they dont deserve it! read more

I wish I could give zero stars since I never received my order. My boyfriend ordered an arrangement for me for my birthday, and it never showed up! They merely offered to refund his money, but not to actually deliver what he ordered. Very disappointing! read more

Was extremely pleased on how quickly order was completed. I needed something same day and in only a couple of hours notice. Manager was extremely helpful and so friendly. I could not have asked for better service. Will definitely be using this location again! read more