I am a big fan of Edible Arrangements and have used them many times, with great success. That all changed on Saturday, 8/22/26, when I placed an online order with the New London, CT store while visiting the area for a family event. At the scheduled pickup time, there was no one in the front of the store. I stayed 10 or 15 minutes, calling out and making noise to attract the attention of someone--ANYONE--in the Employees Only section at the back of the store, although I never went past the service counter. Crickets! No one ever responded: not even when I phoned them while standing in the store!
Oddly enough, there were 2 items stacked together in an unlocked fridge in the front of the store. Nothing else was in the fridge. Was this a small-townish kind of thing, where I was supposed to help myself??? (I never experienced any such thing in any of the NYC stores I had ordered from in the past.) Eventually, I opened the fridge and confirmed that the items were, indeed, the fruit platter and cookies I had ordered. The order numbers and contact information were my own. So, with no one responding to my verbal and telephone calls from inside the store, I took my items and went back to my nearby hotel.
At the hotel, I confirmed that the fruit platter was exactly as ordered; however, the cookie order was short: I had ordered and received 12, but only received 6 cookies. I immediately called the store and left another voicemail. With little time left before my family gathering, I returned to the store for a "Groundhog Day" repeat of my first visit: no employees at all in the front of the store, no one answering from the back of the store, and no one responding to new voicemail that I left WHILE INSIDE THE STORE--again! And yes, I left a fourth voicemail, from my hotel, before heading off to enjoy my family.
All this happened on 8/22/26. It is now 9/3/26, and I still never received any response from the New London store. I have submitted multiple requests regarding this matter through the Edible Arrangements app, hoping someone in the corporate offices would deign to respond. More crickets!
I've never had such poor "service" from any business, much less a substantial franchise organization like Edible Arrangements. I really wanted to hold off on writing a review until I had a response from someone in the New London store or larger organization, but I have waited long enough. Next stop: the Better Business Bureau.
What a shame! The New London store is an absolute joke: Who leaves a storefront unattended, with custom orders and general merchandise there for the taking? And why is it that no one under the Edible Arrangements umbrella feels compelled to even tepidly acknowledge my complaints with a phone call, email, or any other means? Unbelievable!!! read more
