I ordered an Edible Arrangement for my mom on Mother's Day because I thought it was a cute and thoughtful gift idea. The fruit itself was fresh and very tasty, so I was happy with the quality. However, there were a couple of disappointing aspects. First, the arrangement didn't look as full or as polished as the picture online, which was a bit of a letdown. My biggest issue was the delivery time. It wasn't delivered until after 7:00 p.m. on Mother's Day. By that point, most families have already celebrated, and it felt way too late for such a special occasion. Overall, it's a nice gift idea with delicious fruit, but I wish the presentation matched the advertised photos and that holiday deliveries were made much earlier in the day. read more

Amazing with people in this place. The arrangements are so yummy in this place. Try it out you will be happy in this place.

Do not order from this location requested a pick up and I have literally waited the entire day for some communication. For a company that provides memorable experiences I never thought the experiences would be negative and mess up days. They do not answer phones and disrespect the consumer. Try someone local read more

The cookies looked awful. They looked nothing like the item I purchased on the website. They weren't even the flavors the website listed. And I requested a Get Well balloon but they sent a Thinking of You balloon. I responded to an email asking how my order was and explained the problems. I got an email saying they would get back with me but immediately showed my ticket as closed. When I contacted them again I got no response. They say they Guarantee Satisfaction but they do not. The only good thing is that they were delivered when they were supposed to be. I will never use them again. They delivered an inferior product and did nothing to correct it. read more

Edible Arrangements - These are the cookies they delivered. - Florists Near Me - Rockwall, Texas

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I ordered matcha dipped strawberries special for my daughter in law who just had a baby to take the the hospital. They were pistachio. I called and was told they "don't have matcha or whatever that stuff is called" and are allowed to substitue without calling the customer. I would have never got pistachio. For $60 I sure would have liked a phone call. Won't be going back. read more

Do not order from this location. You will not have your order delivered. Not only was it not delivered no one ever answered the phone!!!

Smallest strawberries ever received, on top of that they weren't fresh! Worse 60 bucks I ever spent, highly disappointed will not be returning customer. read more

Edible Arrangements - Smallest strawberries ever - Florists Near Me - Rockwall, Texas

This sorry excuse of a place is only getting one star because they delivered same day. I ordered what was supposed to be ROSES( Notice the picture and the S at the end of rose). These douche bags sent my wife 1 rose. I left a beautiful note that I wanted on the card and guess what, CARD NEVER MADE IT. I ordered from other Edible Arrangements and NEVER got this type of service. They don't answer the phone or ever call you back. Don't worry I will be there on MONDAY!!!!!! RUN ME MY MONEY BACK read more

Edible Arrangements - Receipt - Florists Near Me - Rockwall, Texas

My friends father recently passed away and we sent them a floral arrangement in a vase. It was delivered on time and according to my friend, the flowers were beautiful. read more

ordered a birthday arrangement for my fiancé, for it to arrive on her bday , 10/13 .. and it never arrived, they never called to tell me , i just look like the jerk that didn't sent his girl anything. never ordering an edible arrangement again. read more

My order was not received on Valentines Day. Was not contacted until 10:30 at night with the excuse that the driver went to the ER. Based on the reviews on Yelp this is common for this location. If something is ordered to be delivered on Valentines day it should be delivered that Day. I also searched on Facebook and noticed an employee looking for workers to start on Monday 2/13. So it's clear they were understaffed and unable to handle the Valentine's day load which is unacceptable after taking the customers money. Steer far from this location! read more

Edible Arrangements - Florists Near Me - Rockwall, Texas

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It's very cute. Served it's purpose. Sister loved it. Fresh fruit. Order wasn't on time and wayyyy to expensive. $110 for this baby. read more

Edible Arrangements - a fruit arrangement in a red box - Florists Near Me - Rockwall, Texas

I want to give a shout out to Claudia the manager & the wonderful driver who delivered our arrangement to our office. The arrangement was beautiful! Claudia made sure I was aware of what was going on with our delivery and the driver, (I did not get his name) was very nice. I had a hard time placing the order on the website which ended up being a problem getting our order on time. Claudia was very patient with me & let me reschedule our delivery for the next day. They remade the order & it was delivered today before the boss's left. This was for Boss's Day & all the employees chipped in on it. Our boss's appreciated the beautiful bouquet & we have some great pics which will go in our company newsletter! read more

Walked in waited for a couple minutes in store alone before someone came out. Wasn't bothered till the vibe the lady gave of being bothered bc I walked in. Fruit that was out was only a few pieces and they didn't look so good. :/ read more

I tried to order a small cone of strawberries and they were "full" on orders. Couldn't even make anything at all for me. I call it LAZY. I just wanted to please my lady. read more

Worst service ever didnt get delivery till almost 24 hours later fruit stinks, stawberrys are disgusting. It was my grand daughters birthday and the service completely failed to successfully do it right. I would want a refund. read more

Edible Arrangements - Delivery and location of the store - Florists Near Me - Rockwall, Texas

I've enjoyed Edible Arrangements for years. The Rockwall location was no different. When I arrived at the Rockwall location it was near closing time AND I learned I was at the wrong location to pick up a gift order but since both locations are owned by the same franchisee, they offered to prepare the order while I wait...COOL. The arrangement was beautiful? fresh, and DELICIOUS. The chocolate dipped apples and dark chocolate covered strawberries with chocolate chips were my favorite. The cheese cake was tasty as well. The staff was extremely patient. They even shared tips on how to help the fresh fruit last longer. read more

Yes went in to place an order to be delivered for a birthday gift stood there for about 20 minutes giving details and ensuring everything was good , even told the arrangement would be delivered before noon ! Well that time came and went . Then with a closing time of 5 pm and now 4pm we of course call and were told a slight problem but ensured again it would be delivered. And we'd get a call back informing us what's going on . Nothing we called back again saying it's getting later we were assured again. Nothing no delivery. Then we called this morning at this point wanted a refund , and yes is all they said , no apology, no response as to what happened , so on and so on ! Honestly don't know how they stay in buisness. I should have checked my Yelp 11/2 stars should have been my clue. read more

I placed an online order for an arrangement and balloons yesterday Feb 26th 2021. I paid for same day delivery. The arrangement order has been received by the store BUT HAS NOT BEEN FULFILLED. I keep calling the store number listed (972-771-6454 Edible store #329 Rockwall, TX) and no one is answering!!!!! Not only would I like answers I'd like my refund. read more

Ordered my Mother's day gift from this location and it was delivered to the wrong address. I never received an email letting me know of the error and despite leaving two messages and asking my disabled father to swing by the store an arrangement and strawberries have yet to be delivered. I know it is a busy holiday, but basic customer service shouldn't be ignored. read more

Ordered on Monday for a Friday delivery and no call, no tracking. I called repeatedly and left messages. This is poor customer service. I will never use this location again. read more

A family member purchased a gift basket for me from this store. The fruit basket and balloon reaked of cigarette smoke upon arrival, like it had been stored for a few days in a home with indoor smokers. The fruit basket had tiny insects inside. I threw the whole thing out. Out of respect for my family member, I did not alert them to this issue, but I did provide the feedback to the corporate office. From reading about this business online, it seems to be a common problem. read more

DON'T DO IT! How is this location still even open or able to run? It's just a scam at this point! My review is the same as ALL of the others on here. Placed an order the prior day, for pickup the following day at 11am. Never got anything saying it was done so decided to drive up there to check on it since yeah...they DO NOT answer the phones..ever. When I walked in no one was in the front but I could see younger people in the back "working." They even saw me but never came out. I tried calling while in the store and couldn't even hear a phone ringing so that explains why no one answers the phone. It's now the following day and I still haven't received my order or any notification of what's going on. I'm just trying to cancel or get my money back at this point. Not sure how since there's no way to get in touch with anyone at this store. read more

HORROR EXPERIENCE!!! I ordered the arrangement at 3pm on a Saturday, paid for same day delivery that DID NOT get delivered. We had to wait until Monday to call and inquire and got a "I don't know why it wasn't delivered" I was promised it would get delivered that same day when I receive an email that the arrangement was "attempted" to get delivered which is BS because I was home all day! Tried to call and of course they were closed. Do not waste your hard earned money here. I've always dealt with the locations in Dallas and have NEVER had this lack of giving a shit. read more

Don't ever answer the phone. Been trying to call all day long to find my gift for my wife. For our anniversary paid for delivery. It's almost 5 now. Still nothing. Have to call other stores in garland to get someone on the phone to even look up my order and all she can tell me was it's out for delivery. Will not use again. Thanks for nothing. read more

Kadence/ Daniel he answered the phone by Daniel during the conversation he said his name was Kadence and that he was the manager and no one was over him. Asked if I could leave a message for the owner to call me back he said no. I order a arrangement for Delivery to Wylie, TX he said it was more convenient for us to send it to another store so you will have to call them. I said well who is the other store? He said I don't know... ???? What do you mean you don't know lol? Can I give you my order number so you can look it up? Very bothered he asked what is it. Smh...lol... gave me the store in GARLAND, TX... tried calling no answer on hold for a hour.... called him back he let me know it's not he's responsible and I'll have to call corporate... I get Corps number off my emai confirmation... they let me know each store is individually owned and they couldn't help with the problem but could help get me information on my order.... really sweet girl... she let me know that the order had just finish being prepared and should be on its way out for delivery today... my problem is my recipient will not be home today our agreed delivery was for Friday May the 11th when I knew they would be home all day.... called the Rockwall store back let him know and he said well they will leave a note on the door. Kadence you need to never work with the public every. Find a new line of work kiddo because you demeanor put me in a very bad mood really killed my happy vibes as well as gave me the run around when my contract was with your store. Customer service isn't for everyone and that's ok just get out rather then putting all your customers in a funk. Good luck kiddo and I guess I'll have to call my bank to get my money back read more

Edible Arrangements - Order that was never completed and will not give me my MONEY back. Reporting them to BBB - Florists Near Me - Rockwall, Texas

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My wife tried to surprise me with something for my birthday and, although it was ordered in advance, they did not have it ready and were so nonchalant about the fact that they can't meet deadlines to save their lives. The employee Bobby is extremely incompetent and has zero customer service skills. Take your business elsewhere. You'll be truly disappointed with this place. read more

Terrible service, we placed an order for it to arrive yesterday 9/9 for my mother's birthday, it is now the next day 9/10 and it still hasn't arrived. I paid for same day delivery and nothing. I spoke with the lady she said it should be there any minute now and no arrival. I will definitely be requesting a refund. read more

Ordered my wife something for valentine's day in advance only for it to not be delivered within their delivery frame for business hours. I called the location who fulfilled the order and it keep sending me straight to a service no longer available. Drove up to the place to understand what happened to the order to be greeted by a girl smoking outside. Once inside she told me that corporate shut of their phones so they couldn't take calls. I then was told my only option was a refund. How about refunding my time and gas it took to drive there? Edible Arrangements probably makes the most money on Valentine's day and can't even get that right. I was told they capped the orders correctly but just fell behind. Sounds like they can't run their business correctly. I will never buy from them again. Avoid all locations. Apparently both Garland and Rockwall were working together on this order and still couldn't get it right. read more

Do Not Order from this place!!! We ordered chocolate covered strawberries. We needed 30 for an anniversary. We ordered them a day in advance. We called late in the afternoon to check on them and they had changed our order. Something that was online was not available and instead of calling us they just took it off the order. So for a 30th anniversary we have 24 strawberries. I should have looked at reviews before I ordered!!!! They showed up 20 minutes before we closed and quit answering the phones. read more

Store#329 Rockwall TX Ordered an arrangement for my wife for Valentine's Day. I ordered well in advance of the rush. Once I ordered I checked the system and it stated the store had my order. On Valentine's Day I checked the system again and it stated the same thing. All was well or so I thought. When the delivery did not arrive by 2pm I became concerned.I actually called the store several times after 3pm and was constantly hung up on. I would say hello and then hear people in the background and then click. I called corporate to see if I could just go and pick it up. I was told I could not because my order may already be out for delivery. I waited and waited and then finally called corporate again around 845pm and was told to contact the store manager in the morning. I visited the delivery location today for my refund. This was the first and the last time I ever order anything from this company. read more

A friend of mine used this business to order me something for Valentines day. My gift arrived late on the afternoon of the 15th, although he paid for expedited delivery on the 14th. He ordered me a bouquet of strawberries, with a few balloons and a teddy bear. The strawberries were weeping and obviously had been sitting around. There was strawberry juice all around the bottom of the vase. I never received the bear, I guess it's riding around Dallas in the back of a delivery truck. This company charges entirely too much for its products to provide this level of service. I submitted a "claim form" regarding the order and the missing bear, I have yet to hear anything back. Never again. read more

Placed order online for next day delivery. It is now end of business 2 days later and still has not been delivered. Have called and left multiple messages with no returned calls. Will not be ordering from here again! read more

Sorry for the long review but I want everyone to know that this store in Rockwall is a joke. I placed an order for my mom on Mothers Day. It was suppose to be delivered on Sunday at a certain time but instead was delivered way earlier than I ask so my mother was not home to receive it. I called the following Monday to have the situation fix and get her arrangements out for delivery. The man I spoke with on the phone was very rude and told me to just have my mom come by to pick it up at the store because he was busy with deliveries. No, I will not have my mom go out to pick it up when I paid for it to be delivered. He eventually told me he would call me back and schedule a time. I never heard from him. So I called the following Tuesday and the lady took my name and number and told me she would call me back...did not hear from her either! So I called on Wednesday and gave them a piece of my mind. Only then did they give me a refund for my order and promised me they would have it delivered at 6pm when my mom would be home. I figured the problem had been resolved and I could go on with my life. But no. They never delivered her arrangements on Wednesday as they promised!! I called the corporate office and filed a complaint against them and when I got off the phone with them I called the store to give them a piece of my mind once more! FINALLY, they delivered my moms gifts late Thursday night. 4 days late. Everyone I spoke to on the phone was rude and they couldn't even return my calls. Let alone deliver a mothers day gift on time. I will NEVER order from this store ever again! POOR CUSTOMER SERVICE!!! They do not even deserve 1 star. read more

I ordered an arrangement for Mother's Day! Needless to say, I won't do that again. They forgot one of my side dishes and the arrangement didn't look like the picture. It was similar, but they left out the word "Mom" that should've been made out of pineapples. Pretty important, being it was Mother's Day. it wasn't delivered until 8:00PM that evening. I wish they wouldn't have accepted my order online, because obviously, they couldn't manage what they had. read more

This was the worst experience I've ever had with edible arrangements in my entire life. I have supported & promoted Edible Arrangements for many years from the time I first met the manager at the Frisco location who was awesome!!! I recently used the I-30 Rockwall location to send an arrangement to a friend who had surgery and was home recovering, I wanted to send it to her just because to brighten her day. The arrangement was not what I expected to be based on the pictures and the fruit was bad with brown spots along the edges of the pineapple. Even though the recipient was appreciative she was very disappointed with what she received and could not eat the fruit. Neither the recipient or myself received returned telephone calls to try to make things right. I attempted to call again yesterday and I did get someone on the phone and she apologized and said that she would make things right, she did not offer to refund my money but offered to send some chocolate covered strawberries with the new order and I was OK with that as long as the potential recipient would be happy. Needless to say, I sent to the picture she requested & she never responded to my text & stopped answering the telephone from the location. I received an email this morning saying that my order was successfully delivered, reached out to the potential recipient again, she said she never received an order so I thought I would give them a few hours in case the driver was running behind. Four hours later- and still no delivery. My experience with this location has made me not ever want to use an edible arrangement again in my life and encourage everyone else not to use them as well where I have used Edible Arrangements for so many years. This was a complete waste of money for me, Yes, a big lost as even though I only spent $40, every dollar spent counts. The Rockwall location is very unprofessional, and unresponsive to the customers needs. I have another friend that I was planning to Send another arrangement to today but my disappointment with the Rockwall location has left a very bitter taste in my mouth for ever using Edible Arrangements again. Do not use the Edible Arrangements at the Rockwall location: 549 E. I 30 Rockwall, TX 75087. read more

If you are thinking about ordering from this business don't waste your time!!! Ordered a fruit arrangement to be delivered for my Mother-in-laws birthday. They never showed up. Started trying to call but no one would answer the phone. My husband drove up there to check on the order & was told by the manager it would be delivered within 2 hours. NEVER showed up!!! I went to the store Monday morning & they gave me a refund with NO apologies. read more

If I could give them a -1 I would. I placed a order on 8-20-2020 that was never delivered. My email is still saying out for delivery. The customer service number is a joke as well. I called to cancel and get a refund and they said that they have to send me a check. Absolutely not I didn't pay with a check. This place has horrible customer service. I have used edible arrangements for years but after this never again. read more

So disappointed. I intentionally ordered two days early for a 50th birthday delivery and I received a call at 4:00 pm on the date of delivery stating that they weren't able to get it delivered. I am incredibly angry. I ordered from here because someone sent me an Edible Arrangement once and I thought it was lovely. I feel like I just wasted $80 and my friend didn't even get her present on her 50th birthday. read more

The WORST!!! The arrangement arrived and fruit was falling off. The fruit was NOT fresh, it was overripe, brown, soggy and falling apart. The chocolate dippers box of chocolate was not dipped in chocolate. It was an old box of fruit, the pineapple still hat the outer covering on it . I called to ask for an explanation and the store will not answer the phone. I called customer service and they hung up after waiting 30 minutes. read more