HORRIBLE! ZERO STARS! I paid extra for a Mother's Day delivery and my mom STILL has not received it! I have been calling the store's number and all I get is a busy tone! Absolutely ridiculous! I could not physically be with her for Mother's Day because of the pandemic, so I put my trust in edible arrangements to make her day special and they completely failed me! I have been on hold with the corporate number for over an hour and STILL HAVE NOT BEEN ABLE TO GET AHOLD OF ANYONE TO HELP ME FIGURE OUT WHAT IS HAPPENING WITH MY ORDER! read more

I should of looked at the reviews first, they didn't deliver everything I ordered. Each time I call they are in route terrible service.

Not sure what is going on with this place but their customer service is horrible!! I have ordered from here before. Back in February for our anniversary. I work 12 hour shifts at RUHS in MoVal and was working on our anniversary so I thought it would be neat for my hubby to get an arrangement. Anyway we recently had moved to Heritage Lake in Menifee and our address does not show on any GPS maps yet as it is a new community but the delivery gal did an amazing job and called us to get directions when she could not find our place on any map and my hubby received his arrangement in a timely manner. Now come Fathers Day I had to work so I ordered an arrangement from them again and expected their might be some issues with delivery but my number is on the order form and I checked the area that says they may call if they need too. So I get the email around 4:30 saying that the arrangement is out for delivery. I get home around 7pm and it still hasn't been delivered. I check the order and it still states it out for delivery. At about 8 I check the status of delivery and it says it was undeliverable. WHAT? I received no phone call or anything. So I try calling the store, well of course the store closed at 3pm on Sundays and no one answers the phone. Now why would the delivery not even go out till after 4 if they close at 3? So then today I would expect some sort of phone call or email from them to remedy this right??? Like oh I don't know an apology and maybe see if I'd like them to try to deliver it again??? NOPE. So I call the store around 2pm and first she tries to tell me they don't have an order under my name. Then I give the order number and she finds it and says the driver couldn't find the place. I ask why didn't he call? She says he did. I say no he did not and she argues with me and says he called while he was out when the address didn't show up on his GPS and then again when he got back to the store and then they tried calling again before they all left the store around 9pm that night. Mind you they closed at 3 yesterday and they close at 7 the rest of the week. I check to make sure they have the phone number correct and they do. I never received a phone call. Not one. And when I tried calling them last night they were not answering their phone. Probably because they were not there. Anyway, don't order from them!!! I wish I had read the reviews sooner. This will be the last time I order from here. read more

Attempted to contact them multiple times regarding an order my mom did not receive on Mother's Day. Spent 100$ on it and did not receive reimbursement or the arrangement for my mother. Ignored my calls and emails. read more

I did two orders on Sunday, one was for my friend's birthday, the item was delivered at 9:30 pm!!! and the balloon that I ordered together with the item says Happy Anniversary, instead of Happy Birthday! What embarrassment! The second order I placed was for Chocolate covered strawberries, what did my other friend get? a bunch of fruits... Never again. Please do not even attempt to order from here. They do not even answer their phones. read more

I wish I read these reviews before I placed an order last week for delivery yesterday. Tried contacting the store to see what is going on with my order and of course no response. The phone rings and you are placed on automatic hold with no one picking up to speak with now the phone is conveniently "busy." read more

Sadly just like all the others here. Ordered a few days before Mother's Day and come Friday may 8 there is no delivery, no contact, nothing. Here we are a week later and have contacted not only the corporate office but the Temecula store numerous times and are unable to get ahold of anyone. A very expensive loss to say the least. :( read more

Worst service EVER! They not only missed Mother's Day but didn't even know that it was never delivered when we called them. NEVER USE THIS SERVICE AGAIN! I have asked for a refund. read more

Terrible customer service! Working myself in a customer service industry, the Supervisor of this store needs to be fired or sent to customer service classes. Very rude and lack empathy. I hope this store doesn't last and closes. The owner and the parent company should be ashamed of this store and its supervisor; do they not see the ratings and the comments on here?! Or, maybe they just don't care. Sad! read more

I've ordered 2 arrangements online in early afternoon the past month and each of them was received by the recipient and they seemed very happy with it. read more

I ordered an arrangement for my wife to be delivered on Valentine's Day 2020 and it's yet to show up and we're into the afternoon of the next day. I can't get a hold of anyone at this location or corporate. The Temecula number sounds to be off the hook and corporate just had me on hold for over 30 minutes and I finally hung up. Frustrating!!! read more

Terrible!!!! I placed an order on 9/11 to be picked up on 9/15 at 10am. Received my paid confirmation with pick up details, etc. Arrived at 10am and door was locked. Sat in the car for 36 minutes and then called corporate headquarters. The lady assisting me was great and could not reach anybody at the Temecula location either. It is now 12:30 pm and still no answer. This was for a Birthday today. Never again! read more

Almost a week later and my order still has not been delivered. I called twice, getting confirmation my order would be delivered the day I called with Edible being a no-show. Contact was not made either. I understand things might be delayed with COVID, but this is ridiculous. read more

I would give this place a 0 if I could. It was my anniversary so I decided to surprise my other half with an arrangement and I did order this online. Remind you all that I placed this a week in advance and no delivery, I would pick it up myself! Well the day came I had to pick it up and surprise him. I got there and no one was there! I even called the number on the door no answer! They ruined my surprise. read more

This review could easily be a chapter long, but I'll keep it short and simple. I'm a very patient person myself and also work in a customer service business, but with no accountability, zero customer service satisfaction, please do not order from this store because either you will be stood up, never receive your product, or be charged a restocking fee.....plus the endless tall tales of saying the order has been "delivered". I'm not sure what their finances are capable of, but it's not the end of the world to just process a refund for the customer. I know Yelp helps people, but now we're going to get the Better Business Bureau involved because this is beyond criminal. read more

I have ordered from edible arrangements before and they just can't seem to get their timing right. I'm so mad to find out that the $70 purchase I ordered LAST WEEK was delivered after my boyfriend had already gone home. He had to get a call from his boss letting him know to come back because he got a delivery. (I told him to not even bother! Why go back to work to pick up some fruit you should have eaten hours ago) I didn't pay an additional $14 for something to be delivered to a BUSINESS to be delivered after 5pm. You gotta be kidding me! I understand it's a "busy day" but if you get an order a week early with specific instructions to "please deliver before noon", you would honor that. If that was the case I could have saved some money and delivered it my damn self. They have delivered things wrong in the past, I just thought I'd give them a couple times to mess up before I wrote a bad review. I will no longer be ordering from Edible Arrangements. I will be going in tomorrow to get my money back! Very very pissed off! I can make some fruit and deliver it myself next time read more

My initial call to this location was great. I wanted to send out a Mario Kart arrangement but this location wouldn't deliver this item. So I asked if I could change the shape of a certain fruit to make it seem more Mario Kart like and they were more than accommodating. I then wanted the drizzle on the fruit to be changed from the typical white color to red and green. It was super awesome that they were willing to make these changes for me. However, I requested the delivery to be made by 3pm since it was at a business location and they assured me that it would be done. Even went as far to tell me that the driver was arriving at 1pm (maybe 1:30pm) so that time was doable. I called a little before 4pm and this still hadn't been delivered. After some back and forth and a call back they are now on route with delivering and it should arrive by 4:30pm. So while they were absolutely awesome at being accommodating they forgot one critical component to this order. I spent more money on an order that I didn't originally want on the bases that this could be delivered during work hours to brighten someone's day. If I would have known it wouldn't have been possible to deliver before 3pm then I would have stuck with ordering the Mario Kart arrangement and having it delivered to the home in the evening. read more

I just love love love ordering from here they work so hard my deliveries are always on time they always find a way to make me happy. To see all these bad reviews is surprising but i just think they all are bitter miserable people that dont have the mindset to understand how busy they get especially during holidays and for them to keep delivering late making sure they get their order is amazing. People just always want to complain because it didnt go the way THEY wanted. Not only do they deliver to temecula but Murrieta, fallbrook, wildomar, menifee, sun city, hemet, san jacinto etc. i love how hard they work i will forever order from here great staff very friendly. Cydney and Honisti are the best they never leave me unsatisfied they both are just the sweetest. read more

I wish I would've checked the reviews first. I placed an order 2 days ago for my friend's birthday, to be delivered today. I haven't received anything regarding the order since the "confirmation" order from the day of. Well, it's now 5:30 pm and most of her "birthday" is gone and yet still no delivery. I called the Temecula location and employee informed me that they are still waiting for the driver to return so my arrangement can be delivered??? My friend literally lives 10 minutes away from this location and you would think that it would've already made its way to her house. I'm so disappointed and will never place an online order with this store again. I knew I should've sent her a nothing Bundt cake instead. read more

I wish I can give them 0 star, last Saturday I ordered online & I when I went to pick up my order at 1:30PM I was told that they tried to call me to let me know that it was not going to be ready until 4:00 PM, it was a for a party & they told me that my phone # was disconnected when they tried to call me and that wasn't true. I asked for the to deliver it for free the next day & the manager said that they couldn't do it, o drive 10 miles for nothing & called Moreno Valley location and within 1 hour they had everything ready. The Temecula location is the worst, I'm never ordering from it again read more

Online order was for dipped strawberries. Store changed order to "assorted fruit" with only 3 strawberries . A second box or smaller chocolates was part of this order and I expected to be packaged in tower fashion on top of the larger box. This plus a birthday balloon. Order was placed AND PAID two days ago. To be picked up at 9 a.m. today. At 9 a.m. I came to the store and NOTHING was READY. The girl went in back to start getting things together, but answered the phone in between., No rush. I was waiting in front of the store.TWENTY MINUTES, just standing there, no seats, no explanation why the long waIT when it should have been a quick pick up. A $2. coupon expiring 12/31/16 was attached to my order. This says it all!!!!!!!!!!! read more

So like many others on here my Mother did not receive her arrangement this past Mother day 5/10/2020. I placed the order in April to make sure it was delivered in time which was for Thursday 5/7/20. So to my surprise when my mother did not receive her gift i was thoroughly upset. I made several attempts to call the store but the line kept ringing busy. Once I did get through ( which was on Tuesday 5/12/20), I spoke to Toy the store manager to explain that my mother did not receive her gift. She rudely said, " Well My Mother lives in Carson and she still hasn't received her arrangement". At that point as a paying customer I realized that there two things you cannot argue with and that is Stupidity and Ignorance. I then asked for a refund on my AMEX card and decided that I will never do business here again. I really think her lack of professionalism and "I don't care attitude" will be the ultimate demise of this business. read more

I will never order from this STORE again! I just read the last review and I had the same problem when I order my sister a dozen chocolate strawberries. They was suppose to be delivered early in the morning on April 30th. But when I called the store I was told the same thing that they were still in the store and they would be delivered before 9:00 pm. The gift was suppose to be a surprise, however, I had to tell my sister about the strawberries and I had to send her to the store to pick up her gift that was suppose to be delivered. I was charged a delivery fee! Then when she got them they were very gritty as if they had not been washed. She could not eat them. When I called the store I spoke with Toy who said that they would replace them only it had to be the same thing. I told her that my sister did not want the strawberries and ask if they can replaced with something else and she told us NO. After I said I was going to call Corp. she then agreed to replace with the item of equal value, however, the item was not worth what I paid for the strawberries Fast Forward to Mother's Day. I did not know that my sister ( Lori Brently) in Los Angeles had order my mother a fruit basket from the same place. My sister did not know of my issue. My sister never heard from my Mom as to say thank you! So, she called my mother who lives in a senior citizen's community on the Tuesday to ask did she get her gift and my mother said "What Gift?" She never got her Mother's day gift. When my sister who was hot call the store she got Toy as well and this is what Toy said to her " So what's the big deal my mother never got her gift either" then she said "Those old people don't care if they get a gift or not." Oh course my sister had a few choice words for her and guess what Toy had a few choice words for my sister as well. Now my Mother never got her gift and last I heard my sister is fighting to get her refund back. Two very important events ruined because of the incompetence of a Manager and her staff. Oh by the way my sister is my Mothers care giver in the senior community so that explains why they were not in a hurry to deliver her birthday present to her as well! Stay away from this store. Look at the other comments it is the same issue. Corporate office you need to go in and fix this mess of a business! Poor representation of an otherwise great company. I never had this problem with other stores that I have purchased your products from. L. Simmons, Las Vegas lynettesimmons@gmail.com read more

If I could give this location no stars I would!!! They can't get orders delivered on the day they are supposed to. They never answer their phones and after reading some of the other comments ok should have canceled the order sooner than I did. DO NOT, I REPEAT DO NOT ORDER ANYTHING FROM THIS LOCATION!!! read more

I have never experienced this awful of delivery service in my life. Not even with Uber eats delivery. I placed an order online and I even put the delivery date TWO days after Mother's Day so that way I wouldn't overload them on Mother's Day, as it was a get well gift. My stuff that I ordered was never delivered and no one ever called me to tell me that it wasn't delivered. I had to call them and ask them if it was delivered and they told me no. And then I asked him if I never called would you guys have ever delivered it? I called on a Wednesday and my Arrangement was supposed to be delivered Tuesday and she asked me if I wanted to have a delivered Saturday...That upset me because it was way past the date I wanted it delivered. So I said I'd pick it up and deliver myself. I go to pick it up and the doors are closed. Look inside, no one is there & the hours say they are open. I called and she told me that somebody would be out with my arrangement shortly. I waited over 12 minutes and no one ever came out. I will never order from edible arrangements again especially not from this location. I have never been so unhappy with a delivery service in my life. read more

I purchased an arrangement to be delivered on the Thursday before Mothers Day, the arrangement never got delivered. Nobody even called to tell me that they do not deliver to this residential address in Temecula. When I called the store on Wednesday I got a busy signal every time that I tried, then Thursday after a few busy signals they put me on hold for 35 minutes(no exaggeration). The girl told me that the "manager" will call me on Monday, I won't be holding my breath. It didn't leave me enough time to send something different to my mom. Terrible customer service! I would never recommend this store. read more

This is the worst, most horrible business experience in the history of all bad experiences with any merchant! They screwed up the delivery, which was supposed to get delivered today; that did not happen, because their driver is apparently incompetent. Spoke with the manager and she was quick to blame me for providing the wrong address and phone number, but confirmed that they were both correct and they lied about it... They never spoke to the recipient. They had zero customer service skills, no remorse, no sympathy, horrible attitude like they could care less about my business! They were quick to jump on me and tell me that I had to pay an extra fee for redelivery, but when they finally admitted it was their mistake, they were unapologetic and unsympathetic and offered no form of compensation (discount or extra product), since the delivery would not occur today as promised! These people have no integrity and are very unprofessional! I asked the manager to provide contact info for the owner, but she refused to give it to me, said the owner was there and she'd check if the owner was available, but instead decided to leave me on hold for 20 minutes. Finally, an employee picked up the phone because the rude manager never came back and simply didn't want to deal with me anymore. So, the manager sets the precedent or the owner. This is why the service is so horrible! Not the way to run a business! Extremely unprofessional and creates a bad reputation for the Edible Arrangements brand! There is a reason that this place only has 1 1/2 stars Yelp customer rating out of 146 reviews! WOW!! Mind boggling how bad! They should not be in business at all! I just wonder if the owner has any knowledge of this or cares at all that the employees of this store location will eventually run it into the ground and out of business, no doubt! The public will get tired of this and eventually not tolerate it or do business with them ever again! I know I will not! Do yourself and everyone you know a big favor and warn them not to go through the stress of dealing with these people ever! One star is too good for them but I can't give less! read more

This store obviously needs a complete overhaul especially with the delivery service. I placed my order on the 21st of December for a delivery on the 24th due to family being together. No delivery, no call, no nothing. Of course I called and got my money back and that's the ONLY thing they offered. Not to fulfill their promise of customer service. Corporate Edible Arrangements NEEDS to step in. This store is a joke especially when you're paying over 100 dollars for fruit. I will not be using ANY Edible Arrangements in the future. read more

I place an order on feb 15,2019 and it was for same day for my elderly mom I understand they were still delivering from valentine day but they called me to see if they could deliver on the 16th instead of the 15th and I told them it was ok I asked would it be in the morning they said yes then I called back on the 15th to ask that since it was going to be delivered on the 16th in the morning what time so my mom can be prepared this time I spoke to a man Lamont I think his name he said the morning impossible probably between 2 or 3 on the 16th so I informed My mom them it's almost 4 I called it hadn't been delivered but this time a women told me that by 5 it will be there since order was placed the day before then I told my mom and nothing by 7:30 I told my mom not to open the door since it's late and she's getting ready for bed and since I went through PayPal I'm asking for a refund first to be promised to have it there the next day and then having my mom wait all day and she elderly and nothing if they tried to deliver after 8 my mom asleep it's ridiculous and last year In 2017 I tried the first time and again they did this so I thought I'd try again stupid me I thought it may be different give them the benefit of the doubt and same result never again they cant handle orders or there deliver person are incompetent read more

I literally give this store ZERO stars. I ordered as a thank you gift for my friend. When delivery time came, she didn't get it. I called back the next day and they said that a hang tag was left on her front door. She looked everywhere-no hang tag. (Also what recipient is supposed to call for a surprise delivery gift?) I wait through the weekend and it still wasn't delivered. I called the next day and they said that they couldn't get through her gate. Well that's very interesting...how did they deliver a hang tag to her front door but couldn't get through the gate?!?! Not cool. Lastly when o called to cancel the order I was charged a service and restocking fee. Between my gift never being delivered and the charge for no gift-use a different company. read more

Will NEVER deal with this location or with Edible Arrangements ever again. I ordered prior to Valentines Day, 1 dozen chocolate covered strawberries. When I was in the check out online they offered 1/2 dozen chocolate covered strawberries for $9.99 so I ordered 2 of them as well for my wife. When I went into the store on Valentines Day to pick up my order at 12:00 (when they said I could pick it up) they said it was not ready and would not be ready until after 5:00. I told them that I would not be around at 5:00 and they did not seem to care. All they did was ask if I want to cancel my order. I asked to speak with the manager or the owner and they refused to come out and talk with me. I asked twice and she refused twice. On top of that they said they could not sell me the 1/2 dozen berries for $9.99 that they would be $19.99. I explained to them that was bait and switch and against the law and they did not seem to care. I called the corporate office and they said that the store location would have 48 hours to contact me. It has been 11 days now with no contact. I had to call the corporate office to have them contact the location and they finally refunded my money (7 to 10 business days). The corporate office offered me a coupon code for $10.00 off my next order of $40.00 or more. That is a joke, I would NEVER use them again. Did I mention this all happened on Valentines Day. Had to scramble to get my wife something else. DO NOT USE EDIBLE ARRANGEMENTS !!!! read more

I ordered an arrangement 4 days before Valentines day and it has not arrived. The arrangement was 139.00. This business is very poorly run, do not waste your money on busy days. read more

NEVER AGAIN! Happily take your money, guarantee delivery, then don't deliver bc they were "too busy" on Valentine's day. Call 3 days later, and they simply don't care at all. Believe the reviews.... Customer service said people should expect holiday deliveries to NOT happen???? What the heck? Finally get someone at the location on the phone and again - they clearly couldn't care less. They'll be out of business soon. read more

I placed my order a week and a half ago, paid extra for Valentines delivery. It is now 9pm on the 15th and still no delivery! Their excuse was they had an over abundance of orders! I spoke to them twice today said it is out for delivery. Now no answer! read more

I placed my order on 5/8/20 to be delivered on Mother's Day. The website had informed me that the product was able to be ordered and delivered for the date I desired. There were other products for Mother's Day that were listed as unavailable or could not be delivered on Mother's Day. So I went on to order an available item. Payment information accepted with confirmation email and all that. Come Mother's Day, expecting my mom to get a delivery, nothing arrived at her door from Edible Arrangements. The site lists that orders can arrive until 10pm. It was well past 10 and still nothing. I tried getting ahold of the local store but no response. Tried calling corporate waiting for a representative. Thought I had reached one only to find out that I get hung up on. This was attempted several times. Just goes to show how unprofessional this company's service is. Quick to take your order and money, but seriously lacking in customer service. Never did get my order or refund. Would not recommend purchasing from this place!!! read more

My son ordered an arrangement for me for Mother's Day and they tried delivering it at 10:18pm. Told me they would remake it and deliver it the next day. I never received it and then said they would try and get it out on the truck, but only after I called. When I asked to speak to the manager I waited on hold for 20 minutes. When Jessie, the owner and Manager finally came on the phone she was completely rude and had terrible customer service. I will never do business with this company again. read more

I called during May 11, 2020 through May 12, 2020. The first day I called on Monday, May 11, 2020 I couldn't get through so I tried the second day on Tuesday, May 12, 2020 I finally got through and supposedly they couldn't hear me and hung up. I called back they answered right away and asked if they could put me on hold I said yes, what I didn't realize then that I would be put on hold from 12:30noon till 4:30pm. At 4:30pm someone picked up the phone and disconnected and now they are closed. I understand that we are having difficult times but to just be put on hold for that length of time to get hanged up again and again is unacceptable. read more

The worst customer service I've experienced to date! On Valentines Day for that matter! The young female was rude, un-attentive, and could care less about customer service. Now I'm not saying pull out the red carpet, but at least take a moment to look the customer in the eyes and address their presence. Definitely lost this first time customer and I will share my negative experience if the occasion supports it. read more

Do Not Order Anything From This Place. While I do think their arrangements are fresh and tasty, they cannot seem to deliver what and when you need it. They are unwaivering in their unhelpfulness. Why would I place an order several days in advance and despite numerous phone calls, they tell me they will deliver by 5pm. REALLY, no one is here at 5pm in our business. This was a surprise for our staff that I really wanted to do for them and to my surprise Edible Arranagements could or would not accomodate me. I got nowhere on the phone with them either. I was left completely frustrated and will never buy anything from them again. Glad their business is so good they can lose customers. Based on other reviews I should have known. I should've check here first. read more

If I could I would give them zero stars . My cousin had placed an order a week ago and the day of the delivery she decided she wanted to come pick it up herself. We get there that day around noon to pick it up ourselves and lady informs us that they had sent out the order for delivery . After Hours and hours of waiting by nothing was ever delivered so we go back to the store just in time7pm before closing to complain and the worst part to find out that the Order was there all day !!!! This was honestly the worst place ever !! We honestly had to drive back twice !!! I would not recommend anyone to come down here and place a delivery order!!!!!! read more