With all the new ice cream shops, I still love Baskin-Robbins. There are some new flavors to try and I am so glad they now have single-serve ice cream cakes. I had the pistachio almond with white cake. Super delicious. There are usually enough associates so I'm not left waiting to be helped. [[HIGHLIGHT]]There's also just enough seating inside and outside.[[ENDHIGHLIGHT]] read more

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Love love love! I stopped in for a drink as I was ten feet away ordering a sandwich from Togos read more

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I had a coupon for $6 banana splits so we stopped in to grab 1 and ended up with 3 hahaha. It was a great special and we had our pick of flavors and toppings. If you have the app you should check it often, they usually have some great deals. Thanks for the wonderful service and scrumptious ice cream, see you all next time read more

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AMAZING! Sweetest service ever from Josephina!! Went in for a cake I ordered and to try their new Cappy which is like a frap and omg was it delicious! Josephina was sweet to each person she helped I had to let her know how great she was and genuinely so sweet! [[HIGHLIGHT]]Exactly what you imagine from a happy place!![[ENDHIGHLIGHT]] Great job to this location for having a hard worker with such amazing customer service! And of course cute cakes!!! read more

Baskin-Robbins - Kake!!! - Ice Cream & Frozen Yogurt Near Me - Temecula, California

[[HIGHLIGHT]]Handel's was busy, so we came here. It's never that busy and the service is pretty decent.[[ENDHIGHLIGHT]] I always get the same thing. I like how it's pretty quick and less crowded than Handel's. The service is always decent. read more

Baskin-Robbins - 2 scoops of jamocha almond fudge and chocolate chip - Ice Cream & Frozen Yogurt Near Me - Temecula, California

Just picked up a cake today 11/5/25 and some treats for my sisters birthday! Josephine was SO nice and helpful! I'd come back to grab ice cream just to see her! read more

This Baskin-Robbins is located in the same area as the promenade Mall and is attached to Togo's sandwich. So you can get your dinner and dessert at the same time at this location. Addison assisted us with our ice cream and she was very sweet. read more

Great little spot with plenty of seating near the mall. The Baskins Robbins at this location offers top-notch customer service. We had a craving for ice cream, so the wife ordered the pralines and cream on a sugar cone, and I had a scoop of chocolate and a scoop of coffee. We enjoyed the refreshing ice cream treat. The place is clean, and the customer service is stellar. Highly recommended. read more

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I usually get mocha almond fudge every time I come! It's my absolute favorite favorite and still is, but [[HIGHLIGHT]]I went for fruity cause it's been so hot outside, very refreshing and clean inside the establishment[[ENDHIGHLIGHT]] read more

Baskin-Robbins - Strawberry and cookies and cream - Ice Cream & Frozen Yogurt Near Me - Temecula, California

Love ice cream whenever is always good. There are so many different flavors and all the different cakes are great just because or a gathering. They have the cuties pink bears cups tjay change color. The girls and always friendly and welcoming. read more

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the desserts were good , the girls working were being hovered on by creepy manager , they looked mad uncomfortable and he just follows them around and has his eyes locked on them , bad vibes read more

I got a free scoop of ice cream for my birthday on the app. I tried a scoop of monkey business ice cream and it was delicious! The workers were friendly, quick, and efficient. [[HIGHLIGHT]]The store is clean.[[ENDHIGHLIGHT]] read more

I've been a loyal Baskin-Robbins customer for years, especially for my children's birthday cakes, but I had a very disappointing experience at the Ynez Road location in Temecula. I placed an order for a large two-flavor birthday cake, paid in full, including an extra charge and even applied my reward from the app. Just 1 day before the birthday, I received a call from a staff member asking for an additional $8 if I wanted to keep the two flavors. I explained I had already paid, but instead of honoring the original agreement, they told me I could either pay more or get a refund. I asked to speak to a manager, but the employee was rude, dismissive, and refused to escalate the issue. They processed a refund for the cake price only, but refused to return my reward they used on the order and told me I had to go through the website to request it myself, despite the mistake being entirely on their end. In contrast, the Baskin-Robbins store in Murrieta is exceptional, clean, professional, and clearly upholding the brand's values. If you're a true Baskin-Robbins fan, skip the Temecula location and head to Murrieta instead. You'll immediately see the difference in service, integrity, and atmosphere. It's unfortunate and frankly shameful that the brand entrusts a franchisee like the one in Temecula, who clearly lacks basic customer service standards and business ethics. read more

5/23 - came in here today after picking up my daughter from school. The service is just amazing! The little things to have good customer service comes a long way! the girl working behind the counter was talking to my daughter and asking about our plans. Nice to see people be so personable. Thank you! read more

went in for the 31% of scoop service was great but I open my app for my discount and i had the QR code but they said that it didnʻt work the girl tried it 3 times and said that she will talk to manager, she came back and said sorry but they couldnʻt do it manually. So I had to pay full price for 2 double scoop that cost $13 which I could have gone to another ice cream place called handler. Will be going their. read more

The girls working in the evening in the last few months have been very sweet. We don't go too often because of the cost, yikes!! For the last 20+ years during football season I can't wait to get my favorite ice cream, Quarter Back Crunch. The Temecula location never carries it. A couple years ago I asked the owner for it but still nothing. I'll have to take my business to another store during that time. read more

Food: they always make my Capp blast correctly here. This was my 5th time back this week for a coffee fix. Service: fast and efficient. Ambiance: this B&R is very clean and service is always available. read more

Baskin-Robbins - Original Cappuccino blast with a scoop of Pralines 'n Cream. Topped with whip and cinnamon. - Ice Cream & Frozen Yogurt Near Me - Temecula, California

After dinner at China Chef, we stopped by Baskin-Robbins next door for dessert. Jackie wanted a cone with two scoops in a bowl; pistachio, her favorite, and I can't remember the other flavor. I had the chocolate with peanut butter and chocolate chip, my favorite. Although my wife seemed happy with her choices for the most part, other than my chocolate chip, I was not too happy with my other choice. Chocolate and peanut butter ice cream just didn't cut it for me. The young lady that served us was very sweet though, very talkative even; asking where we were from. But she had never heard of Santa Clarita, having recently moved to California. She couldn't have been out of her teens yet. read more

Staff is always pleasant and accommodating. Shares a lobby with sandwich shop so it's convenient for lunch and dessert!

I'm giving 3 stars and only posting because of how uncomfortable the owner/boss made me and my family feel. There was training happening and although there was three other girls there watching and helping, he was on the side just staring at their every move. No one should be micromanaged to that extent - it was so strange. Besides that, I love coming here and love their ice cream. Good service from the kids and very clean! read more

Well, shiver me timbers! I didn't realize that they were no longer located by Spuntino's where Baron's is located on Rancho California Rd. I had to call to see where they were. I totally felt stupid, old timers disease has taken root! Anyhow, this review is primarily about my experience with ordering my grandson's Minecraft ice cream cake. Initially I placed the order for pick up on Saturday, 10 September. But due to fires & having to evacuate the party was understandably rescheduled to the 17th. I called in advance to arrange the new date and they were very kind & understanding. I walked into the store and was amazed at the extensive menu. They not only do ice cream anymore! I wish I could've sampled some of the food items but I had other pick ups for the party. The place was clean and organized. The staff was very friendly and helpful. I'd love to return to bring family and friends and try out their non-ice cream offerings. The cake was a chocolate base with strawberry ice cream and decorated as requested. It looked great and tasted great! It cost $49.99. Very happy overall and our grandson totally savored it! read more

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Josephina was the sweetest, so patient, and was especially helpful with specific customizations we were requesting. Great service! Appreciate you! read more

Love their ice cream cakes !! So good and delicious Service is just ok and they do not seem to be knowledgeable about the cakes but after asking the same question over again they finally understood read more

What a rip off! $12 for 3 spoonfuls of ice cream. Portion did fill half of the cup. One word describes your business is THIEVES, you should be ashamed of your selves for taking customers hard earned money, your scoops are nothing more than a tablespoon. You should be out of business. The only improvement you can make is to shutdown your business you thieves! read more

Atmosphere here felt pretty tense. I'm assuming it was the manager but she had such a negative vibe and was talking so poorly and condescending to the two young ladies who were working. It created for an uncomfortable feeling. I felt bad for those girls. They looked so scared and nervous. The girl who got my ice cream was very sweet though and my ice cream tasted good. I just feel the older lady that was working (I believe the manager), should be fired, replaced or find a different job, because she was so rude. As a customer, it creates an uncomfortable feeling for us who want to enjoy some ice cream with our families. read more

Went in last week and it was filthy. I ended up walking out. Last time I go there and try and get ice cream. read more

Baskin-Robbins - Messy 31 flavors . Clean up your act - Ice Cream & Frozen Yogurt Near Me - Temecula, California

The staff here is a rare exception in the food service industry - although young they are very friendly, helpful, and easy to engage. We get ice cream often and have always had a great experience here. Not sure if it the training or just that they licked out with great you g employees but [[HIGHLIGHT]]always a great place to go - especially in the summer time heat!!![[ENDHIGHLIGHT]] read more

Went to baskin robbins haven't had a milk shake in years, I had the cherries with chocolate and it was fantastic. Yum yummy

We have been here twice in the past 6 months. Both times we were met by amicable employees. This second time we brought a toddler to have an ice cream cone. The amazement on her face was priceless. Of course there were too many ice creams to choose from. The clerk gave her a sample of the chocolate chip and it was a done deal. We sat inside and used a clean provided booster seat for the wee one. Although it was on a cone she was provided with a small spoon, as she was reluctant to eat it straight from the cone itself. After methodically chipping away at the ice cram we showed her how she could eat the cone itself, which she found to also be joyful. As we left the little one bid goodbye to the clerk. Yeah, I know, the above is not important to rating this place. But, I just wanted to share a feel good story with anyone who actually reads these reviews of a Baskin Robbins. We enjoyed our ice creams too, by the way. read more

The place was pretty clean. The young ladies at the front counter were very sweet and respectful. I did, however notice that the manager, an older lady, was kind of hovering over the young girl who scooped my ice cream for me. In my opinion, this is unprofessional, especially since the manager was on a break or doing some work at a table and came over to tell the young woman to remember to offer me toppings for my ice cream. Clearly, this made the young girl nervous. The other young girl at the register seemed rather nervous as well. With 10 years of restaurant/food service experience, I can tell you that this is not a good way to promote a relaxed atmosphere with your staff. Scoop was kind of small, but the price was OK. Will probably be back. read more

Owner please stop being tight and retrain your staff to actually care for customers and provide them with at least a full scope. This is ridiculous. I came here a few weeks back and gave you another chance and same result. Don't come here people there are other Baskin-Robbins in town that provide fuller scopes. Or you can go to Rite Aid or Michoacana read more

Baskin-Robbins - Laughable scoops! - Ice Cream & Frozen Yogurt Near Me - Temecula, California

Lexie was great help! she had big smile on her face and greeted me kindly. our ice cream was delicious and i got my milkshake extra thicc as requested! cant wait to be served by her again!! read more

Came last night for ice cream after work. Straight to the point, Lexie talks to her coworkers and customers like she is having the worst week of her life from my experience. Always looking over at what they're doing or judging them. Didn't feel very welcome ordering with her and just wasn't handled with care or love that I've felt previously. But at least she let me know that they are the cheapest in SoCal I guess.‍ read more

First off the service was not great. I could not hear the young lady across the counter, she barely spoke above a whisper. I even told her I couldn't hear her and she barely increased her volume. She wasn't unpleasant, I just couldn't hear her. Another worker came out from the back to scold her about something she hadn't done, while she was waiting on me. Again I couldn't hear exactly what was said, but I caught the tone and the young lady didn't seem happy. I thought the second worker could have at least waited until I ordered. Second, I had a hot fudge sundae, with less than a spoonful of hot fudge on the entire scoop of ice cream. I haven't been to BR in a long time, but that is a dismal amount of hot fudge. Very disappointing. read more

Honestly, best ice cream I've had in a while. A manager had to step in to help me with my coupon, but both ladies were sooo sweet and respectful. The area looked cleanly and modern. I will be coming back for a cake for my momma! read more

My first time at this place and most likely last. I came to get ice cream with my nieces and it was just okay. I didn't have ice cream because I'm not really a fan unless it's a local place usually. I did try their cone with chocolate that my niece got and it was disgusting in my opinion read more

Emily helped us. Sweet and helpful. Thanks Emily Peanut butter and chocolate is the best read more

It was a quick visit but memorable. Apparently this particular franchise has the cheapest prices for Baskin Robbins in the area. We as a community appreciate this. Thank you. read more

Customer service is awful. Quality of the cakes are awful. Bill the "manager", which I presumed is the owner has poor customer service. The employees are told not to give out his name. The store manager does not want customers to seek him out to resolve issues, what irony. We purchased a birthday cake and it was bitter. There were mostly cake and a slither of ice cream. The cake fell apart when we got home. The cake decorator is probably an amateur. I probably should have gotten a test cake before ordering my son's birthday cake here. I wasn't happy with the quality and presentation of the cake. A boy's birthday shouldn't have a pink airplane. Bill was more interested in getting $27 from me than having a repeat customer. Your lost Bill. read more

I have never written a review before and I feel a little anxious doing this but I'd like to preface this review by saying that I have ordered before from this location for birthday cakes and was very pleased the first time and I thought I was pleased the second time. The second time I had placed an order for birthday cake with a photo top. It's an upcharge service. I received a phone call the day before that party from a flustered manager(owner I think) that their machine was down and they couldn't do the photo top but if I could pick an alternative top they could make the cake. It was last minute and I was gracious that they didn't just cancel my order because they couldn't fill it. The cake was delicious but to be honest it looked nothing like what my kids wanted and very plain. Again, it was the best that could be done given the circumstances and the manager really tried to work with me to give me something and I appreciated that. In my haste to just finalize the details to move onto the rest of the other party things I needed to get done I never inquired about a refund for that upcharge service. Well, now that brings me to today. I tried to place an order for another birthday cake and it automatically up charged me for some special mario and luigi cars. Well, I processed my online order and called in asking if it was possible since I never followed up on my partial refund from just two months ago if I could at least get this up charge waived. Yeah, no. The owner said she doesn't remember and they would have FOR SURE followed up on that and sent me something, like some coupons or vouchers for some ice cream or something. I told her very kindly that, no I had never received anything and I thought that it would be somewhat easy to do but she was VERY firm that they would have never left this issue unresolved. I asked if I provided a receipt from that prior order would that suffice and she said that she's sure I placed an order but that she's POSITIVE that she didn't leave it unresolved. People make mistakes all of the time. How is it possible that they NEVER make a mistake? Either way, I asked if I had remembered to bring it up at the time would I have gotten my partial refund and she responded that I would have gotten something like a voucher or coupon so I just decided to cancel my order then and there for this party. It left me very unsettled and I won't be returning. I have 7 kids. This would have been my 3rd cake since moving here. I would have definitely been a very very good customer. read more