This store has been a huge disappointment. Should have learned my lesson last time. Placed the order well in advance of Valentines Day. Order still not delivered at 9pm. Called to check on order the third time tonight. Put on hold for 10 minutes. Finally talked to me without adequate excuse. So frustrating. No wonder this store has such a poor rating. Cancelled order. Made similar order at other locations across the US. All delivered without concern. This is the worst service ever. No apology. No offer of anything. read more

I made an order Thursday, August 6th. Mind you it is now Thursday, August 13th and I've never received any notifications stating the recipient didn't answer the door or nor was I aware that they tried to call her. My current tracking order still says "arranging order now". The recipient has a Ring doorbell which she stated that there has NOT been anybody to her doorstep Friday evening. (Edible Arrangement stated they came by Friday, August 7th between 8:00-9:00pm. Edible Arrangements stated they called the recipient but no answer. Very disappointed with the type of customer service. No update email notifications or update call to let me know. No nothing. We used this company on numerous occasions but will no longer be returning. read more

Wow they burned me again on two orders. I ordered early Friday after seeing tons of TVs commercials for their Valentine's Day arrangements. It was 2pm and offered same say delivery for $10 per order. I was surprised I could get same day so I bought it thinking I'm doing them a favor paying extra since next day delivery was free. At about 3:30pm I get a call from the Temecula location thinking they were calling to let me know what time each delivery would arrive. Boy was I wrong they were calling to tell me they didn't have a driver coming my way to Menifee which is where both deliveries were going. They asked if I wanted it for Saturday or just to get a refund. After expressing my disappointment that I paid for same day delivery and could have chosen the Moreno Valley location instead I agreed to just wait until Saturday since I wouldn't get the refund for 5-7 days and would have to pay again to get it from Moreno Valley store. My two orders were almost $200 so that's a lot to be without on a fixed disability income. I asked if we would be first on Saturday and she tells me no that she doesn't know the drivers route yet. Just that it will come Saturday. I agreed then she tells me she will refund my same day delivery fees like I didn't already expect that since it wasn't same day delivery. So now it's Saturday and I haven't heard from my daughter saying she got a surprise delivery from me so I call the store to find out when it's coming at 3:15pm and to my surprise the store is closed at 3pm Saturdays but the message says deliveries come as late as 9pm. I'm thinking great it's not going to come there have been no emails saying it was being made by a staff member or that it's out for delivery like the corporate webpage says and no way to talk to anyone and get a verbal verification it was made and coming. So I decide to look them up on Yelp only to find hundreds of bad reviews all pretty much related to no show deliveries. I decided to tell my daughter what I had sent her since she had been home waiting all day for the surprise. Shortly after 8:30pm I got a call from the store phone number and a female asking me if it was too late to come after 9pm and I told her it was ok to come anytime tonight and then I asked about the delivery to my own house and she says what's your name umm I'm pretty sure my name is all over the two orders but I tell her anyway and she says yes we have yours too. I said great I'm here waiting for you and she says ok and hangs up. It's now 12:46 am Sunday morning and no deliveries and not even a phone call saying their not coming don't wait up for us anymore. I'm shocked that they are liars and would leave us waiting for their arrival like that. Now it's Sunday and I bet they don't call at all and don't try to deliver the orders at all. I'm sorry you can't use covid as your excuse almost all delivery businesses are doing great with covid my other daughter drives for door dash and she is constantly getting paid higher rates to make deliveries because the restaurants and other places are so busy. Plus they are a business normally driven by high sales for delivery during big events and holidays they should be really good at making deliveries on time especially when it's not a holiday or game day. I will never use this location again and depending what response corporate gives me when I call Monday and inform them that this franchise has hundreds of bad reviews on Yelp and other platforms and they just did it to me what are they going to do about this store and the Moreno Valley store now that I read their reviews too. It's very possible it's the same owners since they both have the same type of problems getting delivery to the paid customers. They should be taking the stores over and fixing the issues and then selling the locations to new owners that care. Every business needed to pivot for covid and it seems like these locations are just floundering ruining peoples birthdays, anniversaries, and other special occasions and taking our hard earned money. Something must be done to right all of these wrongs and it's corporates job to fix it. If they don't I'll make sure everyone I know hears about their actions and they will all spread the word. read more

It was a real nail biter wondering if our order was going to get delivered today. So glad it arrived. Thank you.

AMAZING SERVICE! Cherish works there and is just the sweetest thing! Made me and my son feel so special! Very knowledgeable and so friendly! I will DEFINITELY return to this location. read more

Edible Arrangements - My son is so stoked!! - Gift Shops Near Me - Temecula, California

Worst organization ever - not just once but three times this year already. There won't be a 4th. Clumsy software for ordering and rude & uneducated people answering their phones. They've abundant excuses - phone didn't work - road was blocked - address didn't exist - all provable lies. Great idea but the world's worst execution and they're only getting worse. Save your $. read more

Absolutely asinine that they couldn't figure out how to deliver a package on mothers day. The order status all day said "order received" and never updated. Tried calling the location to no avail as well. The delivery (which was not even far from the location) did not arrive until almost 11pm!!! Who in their right mind thinks that this is okay? The deliver was not attempted earlier than that. We have a Ring camera at the front door so that they store can't claim we weren't there to receive the order. Definitely were there all day. Edible Arrangement orders are NOT cheap so the expectation would be to at least deliver an order at a normal time. read more

One star is too generous for this "business" This location is THE WORST location ever!!!! They are completely unprofessional and provide less than poor customer service. We placed an order for Mother's Day and requested a 1:00pm pick up. We came at 4:00pm to pick up because we understand that there is sometimes additional time needed during holidays. When we got there the line was all the day down the walkway. As we pre-ordered and paid, I assumed I would just be able to walk in and pick up our order but as I got to the door and tried to enter, I discovered that the door was locked. The people in line stated that the people inside came out to call one name at a time and then locked the door so that no one could come inside to wait. 75 minutes after waiting, they called the name for our order and only part of it was done. When I told the guy that I wanted to pick both up at the same time and not have one part sitting out in the sun, he got an attitude with me and shut the door in my face. Another 30 minutes later the full order was finally ready. Everyone in line had a similar story and I truly hope that this place does not continue to make money because they are clearly overpaid for the completely shoddy work that they are doing. When you know a holiday is coming and you accept numerous orders, you should be prepared to provide the orders when they are supposed to be ready. To anyone reading this, save yourself some time, money and frustration and just go to Costco for chocolate covered strawberries, but a few flower shaped cookie cutters off of Amazon and do it yourself!!! read more

My nephew sent an arrangement to be delivered on Sunday for our Mothers passing. Arrived on Thursday at 430p. It was probably made up several days ago judging by the brown pineapple. It was not refrigerated and hot upon delivery. Very bad customer service at this location. Don't waste your money. Cant get anyone to pick up the phone to address. It's apparent this is the same basket made up for Sunday. Fruit is mushy AND SOURED. Buyer beware. read more

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Horrible !! Do not order from here! My husband ordered me a Valentine's Day package bundle and it's 950pm and I have not yet received it . This is ridiculous. Valentine's Day is over in a couple hrs and I haven't gotten anything . so disappointed. I wish he had ordered from somewhere else. Don't waste ur time or money here . Ur wives will be VERY mad when they're the last ones to get something on Valentine's Day . Will be passing on the word to anyone to not buy from here . Yes I'm salty af read more

Edible Arrangements - What I got for Valentine's Day : ... a WHOLE LOT OF NOTHING - Gift Shops Near Me - Temecula, California

I have now been on hold for 14 minutes to try and cancel an order. While I was waiting I perused the reviews, maybe I should have read them first. Someone finally answered at 16 minutes. He was nice and helpful but having a customer wait that long to get service is crazy.The call to cancel my order took 23 minutes! read more

Edible arrangements ruined my best friend gift and for that will no longer be receiving my business. I am do very displeased and highly disappointed as to how my order for my Friend's birthday was handled. I placed the order 3 days prior my friend didn't receive the fruit cover on chocolate until 9 pm ????! I called and requested morning 3 times. Horrible!!! read more

DO NOT BE FOOLED! This place is no longer in business but will take your money anyways! Yesterday I placed an order for a friend who is injured. When I went to the store to pick it up, it was completely dark in there. There were no signs on the door and all the delivery trucks were all still in the parking lot. Confused, I called their phone number. The voicemail hasn't been updated since before Valentines Day and I waited on hold for at least 5 minutes to see if someone would come to the phone and no one ever did. It seems clear to me they just ditched the business but are happy to steal from people while producing no product. Even worse, I tried to send an email about the issue thinking I was sending it to corporate. Nope, it said "the local shop will get back with you". Yes, well there is no more local shop! Now I will have to dispute this with Paypal or my credit card company directly. It's a good thing I didn't set this for delivery because that would be even more confusing and disappointing to tell your friend to expect a gift that just never shows up. This place can go screw! read more

Honestly would rate lower if possible. The quality of the fruit as well as the work was very mid. Extremely disappointed. You wait all day with no updates and they deliver after dark? It's inconvenient and unprofessional. Really had high hopes on a special day to receive it at a reasonable time. Will not be ordering from here again. read more

I came in last minute for a chocolate covered fruit box and Christina was amazing! Best customer service and willing to help! Thank you again and thanks for making my Birthday experience even better read more

Bought something for Valentine's day, but was unable to pick it up by the time the arrangement went bad. Without question, the staff offered to remake the arrangement at no extra charge, even though it was my fault. The day had passed and I didn't get in trouble with the gf, so the new owner refunded the purchase almost immediately. Definitely will be ordering from this location next Valentine's day! read more

I placed an order online May 8, to be delivered on May 26. The order was not received on the 26th. I have tried calling and emailing and I'm getting NO answer on the phone and the run around via email. I went to the Ynez store today at 11am. One hour after they opened and it was a ghost town! No one there. The phone was ringing which was Me from calling the 30 mins before I decided to go to this place! I want a refund of my money. Wish me luck! read more

Do NOT EVER COME HERE! This place just made me wait over 30 minutes for an arrangement that was supposed to be done 4 hours ago! I wish I could give this place zero stars or possibly even negative. The crazy part is the actual store is closed and they are making orders so why so long of a wait??? I guess I'll never know. read more

I went in the store to place an order, no one was at the front desk when I walked in. A girl came out a few moments later and greeted me. She was nice. The place kind of smells. It's sad looking, they have nothing on display to show you how the arrangements look like. When I placed my order we agreed that the pick up will be ready at 3pm. I go there at 3, again no one is at the front desk, then a guy comes out from the back, wasn't very friendly and tells me that it will be another 10 min! He tells me to sit on the the only chair available in the small space, then he leaves and no one comes back to check on me for the next 15 min! Then he comes out again and says it be another 5 to 10 min. No offer of anything to make up for the 30 min delay. Really disappointed with how long it took. The actual arrangement looks ok though so I'm giving them 3 stars. read more

Our Anneversary dipped strawberries were not ripe. I contacted Edible they said the Temecula store would contact me "IF NEEDED". They never did and after looking at their Yelp reviews it appears I'm not the only one who is disatisfied. It's not worth my time to pursue this any further. I'm only writting this becuase their e-mail add keeps coming to my Inbox. Thier reply to my complaint is below: Your Case Reference Number: 3456186Thank you for contacting Edible Arrangements! We wanted to confirm that we've received your comments. We've sent your feedback directly to the local Edible Arrangements store servicing this order (Edible Arrangements - 1755 in Temecula California). The store owner or manager will review your comments, and will contact you within 48 hours if needed. If there's anything else we can do to help in the meantime, just let us know! You can contact the store directly at 951-893-4100 , or check in with our Call Center at 1-877-363-7848 using the case reference number above. read more

I decided to give this location one more shot after my last delivery arrived a day late. I know, dumb on my part. Ordered an arraignment on Sunday for Monday delivery. As of Wednesday, nothing had been delivered and tracking had not been updated. Finally got a hold of the store and asked for a refund. Although they processed the refund with now hesitation, I'm disappointed in their customer service and lack of communication/ updates. Again, I should have known better, but never again. Wish I could do ZERO stars. read more

Never received my delivery. No email, no call, no attempt. Can't even get through to them because they don't answer. It's been two days and I haven't heard anything. But at least it still says my order has been received and is pending. Good job, way to ruin Mothers Day. read more

Awesome experience, Christine is a delight to do business with, I will definitely order again from this company. Thanks Christine, my daughter LOVED the arrangement. read more

I have been reading on your delivery policies. It talks about delivery times not being guaranteed which is understandable but it mentions nothing about delivery days. I placed an order for Monday 11/27 on Wednesday to be delivered to Hemet for my supervisors birthday. Well I received a call TODAY that my only choices were today or Wednesday because they were not able to on Monday. I was confused because there is nothing that should prevent them to deliver Monday. She said it was too far and only go once a week. I'm sorry but that is beyond ridiculous, there should be a disclaimer when I placed my order then. I promise you I would not have ordered. This is a ridiculous excuse because I paid $$ and your orders are not cheap. I hope if anyone orders from you guys they are aware how much customer service is lacking here. Never again will I order from here and I will make sure everyone I know knows it's not a surprise your rating is already only one star. read more

WORSE WORSE WORSE LOCATION....I place an order for December 24 to be picked up 330 when I arrived I called and called the location NO ONE ANSWER. They charge my Credit card AND I DIDNT GET MY ORDER. I got an email TODAY that my order is ready...REALLY?!?!?! I want my money back!!!!! read more

A couple weeks ago I ordered an Edible Arrangement for a friend to be delivered. I had to call back a couple of times to change the delivery date. Edible Arrangements was so accommodating and delivered the arrangement on the date that was decided. The recipient was so excited when she received it and told me how beautiful and how big it was and that it was a great variety of fruits and chocolate covered fruits. I told her I wanted to Yelp but would only yelp if it was good. She confirmed it was perfect and that she was going to share it with her family. It was my first time ordering from here and was referred by a friend who uses them regularly. I was a recipient of an arrangement a few years back and remembered how nice it was. Flowers are great but they only last a while, these arrangements are a good choice because you get to really enjoy them. I will happily be using them again. read more

I placed an order on line early morning and it says on the web the item are available for pick up for mother's day ( special mothers day products). I've try calling several times before the actual pick up time but phones are always busy. I finally came to pick up order and the clerk was rude, told me I had placed the order just that morning and won't be available still after 5pm and told me they're been calling me?!, I never got a call. I asked for a refund which the clerk did but refused to give me a confirmation receipt. She was giving me attitude total TERRIBLE CUSTOMER SERVICE. I do not recommend this store at all. read more

If I could give zero stars I would. Horrible customer service. They think it's ok to deliver products after 9 pm when you have specifically told them two nights in a row that it's too late. No one to answer a phone and talk to, in a continual phone loop and no live person. The very worst!!!! Don't waste your money on this horrendous location! read more

Sorry but this is going to be another bad review... my sisters got me a gift for Mother's Day from this place and I never revived the order. They delivery person try to tell me that I wasn't home (which was not true) and then I found out that it was delivered to the wrong house. They said they would have it resolved the next day. The next day comes and I still didn't get he order. My sister then calls them and they tell her that they will call her back but they never did. My sister initially placed the order on the 7th to ensure it would be delivered on Mother's Day but it did not arrive. We tried to extend grace because It was Mother's Day and therefore maybe they were slammed with a bunch of orders. 3 days later after Mother's Day and still nothing... So I called them and they did not have an ounce of remorse nor did they even apologize. I asked them cancel it and to refund my sisters back their money. So all in all this was very disappointing, they lack communication, they lack great customer service, they are unreliable, and they are untrustworthy. Note: I blocked out the number and address details for obvious reasons. read more

Edible Arrangements - Screenshot of the txt msg exchange with the delivery person from edible arrangements. - Gift Shops Near Me - Temecula, California

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Please do not go to this location or select it as a location to receive a delivery from. I ordered my mom a Mother's Day arrangement on April 16th for delivery on yesterday, May 8th. May 8th came and went, I called the location 15 times and finally reached a person who assured me my delivery would be made on Mother's Day, May 9th since they missed the previously scheduled date. On May 9th I checked the website numerous times and called the location 50 times to no avail. I decided to go done to the location and then found out that they had not made the arrangement that I ordered a month ago and had no intentions of delivering it. When I got to the store there were about 30 people there with similar stories. The people who work there did not care and told me I could wait for the arrangement to be made or cancel it completely. This location is horrible and should go out of business. If anyone would like to own an edible arrangement franchise and has the ability to do so, please open up a location in Menifee, Murrieta or even Temecula and drive these people out of business. They clearly do not care about customer service and do not take pride in their work. I will NEVER return to this location again. read more

Do not order here, they should go out of business. Terrible place. Ordered a birthday gift. They did not deliver it on the day it was ordered for, promised to deliver next day. Yeah, right-a birthday gift is very appropriate next day!!! I called them next day to make sure they deliver. The lady told that the order is out for delivery. They also called the recipient and promised to deliver in an hour, then in 20 minutes, then soon. The birthday person stayed at home, waiting for the delivery. Finally, at the end of the day called and said that they delivered but nobody opened the door and nobody answered the phone. Both lies!!! The security camera didn't show anybody with any delivery! Bad place, huge liars! read more

Customer service is horrible here. I placed an order for delivery and waited all day until 9pm and they never showed so I left my house. I than got a call at 9:30 from the delivery guy telling me he would be there in 15min. I told him I was not home anymore so he said they would deliver the next day. Ive called several times to find out what time they plan on coming and when I call I get a recording that says stay on the line for customer service and waited 20min and nobody ever came on the line! read more

My daughters ordered on April 20th a bouquet for my birthday to be delivered on May 14th my birthday. They were told it would be delivered by 9:00pm never received no text no call until this morning Em route on May 15th. Horrible customer service and they did not say due to COVID 19 the order could be a day late they they then that this morning. I expressed my concerns manager cancelled my order. My girls are upset I would never recommend. Owner had order delivered and made it all better! read more

If I could give them a no star I would. Their customer service is the worst I have ever experienced. My mother put in an order they okayed the delivery for Saturday June 20th. They didn't deliver on Saturday and sent an email for it to be delivered Sunday June 21st. Still no delivery and no email or call to give us a heads up. It is now Monday and I am in front of their store and they won't answer the door and I have called a few times and still no answer. My mother has called multiple times over the weekend and still nothing. All we want to do is get a refund and cancel the order. If you are too busy to accept orders tell potential customers that. I also keep calling corporate and can't get In touch with anyone. This run around is completely unnecessary. When someone spends over $100 on these things the customer service should be a bit better. Two days now going on 3 days wasted sitting around for nothing to arrive. Thanks edible arrangements!!!! read more

Edible Arrangements - They tell you to call and then don't answer - Gift Shops Near Me - Temecula, California

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Absolutely horrible experience. Mothers Day order placed on Thursday for delivery Saturday. I live over an hour away from where my mom lives in Temecula. Because of that, we celebrate occasions on Saturday and because of the current COVID situation, I hang out on their patio while my mom stays in the door way of their house. Kept checking order status yesterday, voicemail said they deliver until 9:00 pm. I stayed on my moms patio from 4:90 a 8:00 waiting on this order....never delivered. I finally got through the shop this morning, they missed the order. They offered to get it out but the soonest they could guarantee it is Wednesday because they have over 400 orders that need to go out today. What is that? Why did I pay the up charges for the products and delivery. Now im at a point where I am driving back over an hour out to Temecula, stopping where I can to find flowers or something. Sometimes a refund and apology is not enough. The order should have gone out, something should have been communicated out to me, or the order should have never been accepted. You suck edible arrangements. Never again. Good luck to everyone that is hoping their arrangements are delivered today. read more

If I could give 0 stars I would.. the arrangements arrive so late I. The night that the individual I bought it for couldn't even enjoy it. They also said it was sort of melting, since it was 103 degrees that day. read more

I want to give a 0 rating but it won't allow it. I purchased an arrangement for my daughters boyfriend for Father's Day and did it online early Saturday morning to be delivered Saturday. Received an email that they got the order. Low and behold, NOTHING! Received and email Sunday morning that it would be delivered, still NOTHING! Here it is Monday, still can't get a hold of anyone at the store or corporate. They took the money out of my account, now I want my money back!!! At least have the decency to PICK UP THE PHONE AND CALL YOUR CUSTOMERS THAT YOU HAVE SCAMMED!!! read more

Worse service every, order there twice and both time i never got my order deliver. Place an order for Mother's Day, my order never got delivered or refunded read more

DO NOT EXPECT ANY CUSTOMER SERVICE!!! Placed an order for Mothers Day. It was never delivered. I tried calling, no one answers and there is no way to leave a message (tried calling literally every day since Mothers day). I emailed the address from my online order receipt, no one emails back. It has been a week with no communication. Will NEVER order from them again. read more

My family never received their Mothers day gift. We paid $123.96 which included a $14.99 charge for Sunday delivery. We ordered it 10 days in advance. Very disappointing!! We called the store 7 times and the phone number doesn't even ring. read more