Received a basket for Mother's Day from my daughter it was totally unexceptable from edible arrangements in Waldorf ,Md .The fruit was hot and chocolate melted, the fruit was rotting and the strawberries were molding ! Left three voicemail messages and two emails and no response. Can not get anyone to answer the phone either during business hours. My daughter wasted 100 dollars and the store can not have the decency to contact either of us for a refund or new order. Will never recommend or use this store again. And they don't even have a corporate office you can complain too ! BBB will be notified for sure ! read more

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I stopped patronizing this business, specifically this location years ago when they screws up my order and was very unprofessional when I called about it. My kids sometimes send me edibles arrangements and they come from this location because of the delivery proximity. It's still the worst! read more

Edible Arrangements - What was delivered. - Gift Shops Near Me - Waldorf, Maryland

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If I can give it ZERO stars I would. 2nd time using them in 2 months and let's just say HORRIBLE. Ordered balloons each order, never received them with the order. This past time, the delivery person placed arrangement on my parents porch, no knock, no doorbell. Sat on porch for hours in warm weather. Thank gosh my parents had to leave for the store, and saw them sitting there. By then they were pretty much ruined. And like I said, no balloons as purchased with the fruit arrangement. Emailed customer service several times asking for some guidance and at least an apology and refund. No response. I wont be using them again and its a shame that they went down hill. read more

I placed an order 2 days before it was to be delivered. I called the Waldorf store 4 times and requested a call back, or at least a confirmation. There was no answer so I left a message. No call back was given, so I visited the store on the date that it was requested to be delivered. Two unprofessional employees (male and female) were not helpful in advising me when my order would be delivered (just said In Transit). They could not tell when the delivery would take place. I specifically requested the delivery at 11:00 because my 88 year old mother was having a party at 12 noon for Mother's Day. The merchandise was arrived at 4:52, 6 hours after my requested time. My mother's party was over by then. I will never use this Waldorf store again. The staff was unable to help me and would not return my phone calls. I am going to block this payment! If you are reading this, please do not use this branch of incredible edibles. I am giving them to lowest rating possible. read more

I placed an order and my items came a little broken and squished so it kind of ruined the presentation for the special occasion. read more

Edible Arrangements - Semi-broken chocolate covered strawberries - Gift Shops Near Me - Waldorf, Maryland

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where tf is my shit???? it's fucking Feb 14 and my girl has yet to get her shit!!! there is also no update. Someone came up there to check for me and yall gave her ass the run around!!! 10/10 FUCKIN DONT RECOMMEND read more

I purchased an extra large edible arrangement, and it was so beautiful my guests were reluctant to touch it.

Putrid customer service. Pitiful product that was not at all as advertised. Half of it -- the vase of flowers -- was not included. The fruit was haphazardly arranged and wilting -- and in an aluminum tin as opposed to a white ceramic cantainer. I paid $158 for this? Equally terrible, the delivery person left the food on the front stoop and did not ring the doorbell. Who knows how long it sat there before being discovered. The words I wrote to go with the delivery were not included. When I called to express my complaint to the Waldorf store, I was yelled at immediately by the extremely rude woman who picked up the phone. She was being coached loudly by a man nearby on how to cut me off. I have asked for a full refund through American Express -- and will be calling the corporate office of Edible Arrangements to suggest they consider revoking the franchise of the operators of this Waldorf location. We hope they will take to heart all the terrible reviews here on Yelp that are giving a once reputable company a very bad name. read more

Do not waste your time and money ordering from these morons. Order not delivered as requested, called today to check status, lady argued about the delivery date and abruptly hung up. Piss poor customer service. read more

If I could give a negative rating, Edible Arrangements, both their Waldorf, MD franchise and corporate HQ would both be recipients. Do yourself a favor don't patronize this company. On Monday May 8th, I placed an online order for a Mother's Day arrangement for my wife, to be delivered on Saturday, May 13th. They promptly charged my credit card. I received an email at 11:57 am stating it had been delivered. It had not. So either the driver stole the arrangement or delivered it to the wrong address (I confirmed my address in the order, so it is on them). I placed 2 calls to the store and had to leave a voice mail message and have NOT received a call back. I sent an email to corporate got the standard response. I called their hotline and was hung up on twice. Edible Arrangements is not a company to do business with, especially their Waldorf location. read more

This is the second time ordering for Valentines Day and received terrible customer service. This year, I ordered 2 weeks in advance for 3pm Monday. I received an email this morning at 11 saying my order was ready. I came at 2:30pm to pick it up and they said it wasn't ready and they had no more balloons. I came back at 6:30 pm to get my order and the young lady said they are about to make my order. I became very upset about this, the young lady started talking to me with her hands talking You got a problem like she want to fight. This place needs to close, they don't represent what this business deserve. PLEASE! Stay away. 000 score read more

My birthday is today. My mom called and placed an order over the phone since she lives in another state and had my husband pick it up yesterday. I sent my mom the photos and told her that while I appreciated it, I would be feeding it to my chickens as it is moldy. She called and asked for a refund and the lady told her I would need to bring the basket back. I called and explained that I live 40 mins away, and that I think the pictures should be sufficient. She was rude and said I will let the owner know, but she likely won't call you back. I explained that it was ridiculous to have to return the basket when I have pictures to prove the mold, and she said "well ma'am, we have never had a mold complaint, so we'd like to see it" never again. I'll be waiting for the owner. read more

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This deserves the lowest rating possible. One star is even too good. Received a not so fresh arrangement. Called to let them know my disappointment, they didn't care or offer to refund nor remake the order. If I could get ahold of the corporate office I would report this franchise who absolutely should not be in business. read more

This would be a 0 if it would let me. As noted by many reviewers, I too ordered a pricey 'bundle' gift for Valentine's Day and only the strawberries were delivered. I happened to be at the residence when they were delivered and stopped the delivery person to confirm that nothing else was sent for delivery. No call from this store prior to or after delivery and when I finally contacted them about the extremely disappointing order, they stated they'd been out of stock of the other stuff and asked if I wanted a credit, of which they offered at half the price of what it would cost me to purchase the remaining bundled items. So $80 for a dozen covered strawberries was ridiculous. I also asked why I wasn't notified that they were out of stock of the items so I could've decided whether I still wanted the order and they stated they were too busy with other customers. I bet that won't be the case for long - never again! read more

I placed an order on the 9th to be delivered on the 15th. When I tracked the delivery, it said it wasn't even made. I called several times, when someone FINALLY answered, I was told it was out for delivery. Well it never showed up. It was to be delivered to a nursing home, so it's ALWAYS open. They just said they attempted to deliver. I called today to find out what happened and I got the most unprofessional, GHETTO, chic on the phone who said they don't deliver after 4. Um, then why wasn't I told that ahead of time. I asked to speak to the manager, she placed me on hold, then got back on and said the "manager is right here and ain't getting on the phone" she told me she would give me the number for corporate, I said wow, I love the professionalism, and she hung up on me without giving me the number!!! So not only did my significant other not receive their birthday gift, but I had to deal with the most unprofessional, rude, unapologetic people!!! read more

Do NOT order from Edible Arrangements in Waldorf, MD. Bad bad customer service and poor timing with their delivery. Do NOT order from here. I ordered something on Friday morning. FRIDAY MORNING. It's now 3 pm on MONDAY and it's still not delivered. Do NOT order from here. Poor, poor, poor customer service. This place just reminded to ALWAYS check Yelp before I spend my money. Edible Arrangements - 334 3332A Crain Hwy Waldorf, MD 20603 read more

I just left from here it's mother day they are not answering the phone and they did not give me my chocolate pop that I paid $10 more for. I asked her before I left was in there. It's not. I tried calling them they are not picking up the phone. I'm really ticked off. read more

Edible Arrangements - strawberries, pineapples, strawberries, and grapes - Gift Shops Near Me - Waldorf, Maryland

This is the worst, ghetto, weed smoking, cigarette butt smelling, female pants hanging,gutt hanging, bad customer service, disgusting, don't know their cooperate number, money stealing, can't find your order, driving fast, smoking out the cooperate van edible arrangements in America. I paid via telephone $200.00 and I get to the store they tell me the lost my order and not willing to refund while 3 of them smell like smokEd blunts and cigarettes eyes low as a bald haircut. read more

If i I could give 0 stars I would. Absolute worst customer service. We ordered an edible arrangement from this store and it was delivered on time, however there was a spider in it. My mother received the basket at the door, so there was no way it could have entered from the porch. I called to ask for a refund as no one would want more fruit from a place that has bugs in it and I was met with attitude and a refusal of funds. I will never order from this location again. The OWNER is rude and The reps are rude. I can understand a refusal of funds for something that is damaged but for something with a bug in it is disgusting. Why would I want another basket from a place that not only basically said it was our fault the spider got in there, but also gives attitude when you're trying to explain what happened read more

Edible Arrangements - A spider in the fruit basket. At least he enjoyed it. - Gift Shops Near Me - Waldorf, Maryland

This place has a really poor service. I would give it 0 stars but it doesnt give me an option. Been waiting for a delivery since Thursday July 2nd, because the lady who did the delivery didnt read the note that said at what time it should be delivered. We agreed on getting it delivered by the next day and they never showed up. I called the 4th, they say they'll deliver it and nothing. I had to come to the store to get it and even like that I am still waiting after they told me to come back at 12md. Again AWFUL service! read more

THE WORST!!! I ordered online for a delivery 3 days prior. The day of the delivery the tracking said out for delivery but was never delivered. Called today (the following day) and asked what happened the lady said they never took it out and the driver didn't take it today and that I could just come pick it up. I live in Los Angeles no I can not pick it up. So then she says the second shift driver will take it out. Checks a few hours later and they left it as undeliverable to a house with no gates no dogs and people home. Ugh read more

This location is definitely not the reason for this season. They are totally unreliable they don't stand by their product. They give the entire corporation a very bad name. We ordered 6 arrangements from 6 locations to be delivered to our family for a special occasion. 5 arrived beautifully from the other locations. This one Did not. They left it outside. The squirrels ate it. They agreed to resend it and it's been 4 days and 6 phone calls and 1 Definite "I'll deliver it myself from the manager and Nothing! This franchise owner needs to seriously rethink their career choice ! read more

Order was never delivered, and no notification/apology that it wasn't going to be delivered!! I'm very understanding that it was a busy day, but a simple email would have sufficed. But nope, just left us hanging. I seriously doubt I'll ever try this store again. Should have seen the reviews first! The person who issued the refund (after I had to call them, the following day) was very polite, though. read more

Ordered an arrangement dor a friend's birthday. My friend missed the delivery and called the store to see if she could pick it up the girl who answered had a bad attitude and told her no its on a truck you can get it tomorrow between 4-7. The next day it still didn't come and when she called at 714 she was told she would have to wait until the next day. Wth this will be my LAST time ordering from them. read more

Horrible! Placed an order for a shop in DC and Waldorf both did not delivery orders! So disappointed! I understand that Valentines Day is a busy day-but at least contact the customer to let them knw that there is a delay with the delivery. Called to set up redelivery and was unable to reach someone at either shops, or company customer service read more

i placed an order 2 days ago and a roach was in my order. i arrived today to return the order with the dead roach and two roaches were climbing the wall. this location needs to be inspected by OSHA and every other foos safety organization. I SEEN LIVE ROACHES read more

HORRIBLE! I placed an order for same day delivery on Friday, it is now Tuesday and still no delivery. I requested for the owner to call me she only left a note in the system saying the phone number and address were incorrect! Not true! I verified the phone number every day I called and the address was chosen from THEIR SYSTEM! Usually when things go wrong you receive a refund and still your delivery. The owner won't even call me! TRASH! read more

I would not give this place even one star. I spoke with both James and Patrice and they both very rude and nasty. The manager James was extremely rude and argumentative. Do not support this franchise. read more

My husband purchased an edible arrangement for Valentine's and the fruit was spoiled. We were all set to enjoy our arrangement and couldn't eat none of it. The people that work there are so unprofessional. Avoid this location. read more

I was in the edible arrangements in Waldorf today; picking up my wife's Valentine Basket. I was next in line to be served, when 2 employees walked out from the back and did acknowledge me nor asked if I needed assistance. Then a female walked in and she was asked immediately how can we assist you. I felt disrespected and offended by the unprofessional service. After I explained that I was there first, I still received poor service with an attitude. Please note that I am a long time loyal customer of this franchise; specifically this Waldorf location and the Silver Spring office. This is unacceptable customer service and I will never return. read more

Absolutely horrible customer service I mean just terrible customer service unreliable they are not to be trusted I do not reccomend anyone to them at all the worst I have experienced the employees are very careless of their customers just find another edible arrangements close by not this one!!! read more

Failed to deliver on the day specified. Nasty attitude when i called for a refund. Never again.

Whoever does the deliveries for this location drives dangerously. Watched the van speed, drive erratically and pass at top speed on the shoulder as we drove on 301 today. Speeding to make deliveries faster or just unsafe driving. Either way, someone could get hurt. read more

Hate this location! Bought an arrangement for Mother's Day and there were SEVERAL inch worms crawling on the fruit. I ordered balloons too and they one was deflated when they arrived. Extremely disappointed and disgusted! read more

Horrible!!!!! Do yourself a favor and stay away from this location. They never answer the telephone and the voicemail is always full. Customer service is non-existent at this location, and if you're having something delivered, they will not attempt to redeliver if you're not home. Don't rely on them to come through for a special occasion because they will definitely drop the ball. read more

I ordered the Valentine's bundle online which included the fruit arrangement and chocolate pop, I added the teddy bear and balloons. When the arrangement wasn't received by 2:00 pm on the 14th, I started to call the store, the phone rang and a message said, sorry we are no longer taking orders. I got worried that my online order didn't process so when I got off work I went into the store. The store was packed and the phone was ringing continuously the clerk said "oh my god this phone, people stop calling us" the lady in front of me said, yes I have been one of those phone calls trying to reach you because my husband never received his order, the clerk said, "We have been busy what do you expect? The lady responded she would like to be refunded, the clerk said, "fine" I asked the clerk, Can you make sure my order is going to be filled today? At first she couldn't find my order after I showed her my email confirmation she said, "Yes it is in route" About 30 minutes later the arrangement arrived when I asked my boyfriend what he received it was only the fruit arrangement, no chocolate pop, no teddy bear and no balloons. I called the store now the phone was ringing busy and continued to be busy until they closed at 7:00 pm. When I called the 800 number I was told we can't do anything but put in a compliant and the store manager will contact you. I did a complaint and the manager never called. I called the store on the 15th in which I was asked, did I want to come in and pick it up the missing items? I said no, the point was for it to be delivered to my boyfriend on Valentine's Day. The clerk refunded me the balloons and teddy bear, I asked,"Why am I paying for this bundle instead of just what he received? The clerk said sorry I can't do anything more, she took my name and number for the manager to call me, no call. I called on the 16th in which I was informed that I have to come in to receive a cash refund for the chocolate pop. This whole ordeal was inconvenient and I ended up paying more than the cost of what was actually received. Side note the arrangement arrived hot and the fruit wasn't fresh.... I will never order from this location again; I did not receive what I paid for. The quality of the product was unaccepted and the manager does not resolve customer issues. Applespice Junction in LaPlata now offers these arrangements, that's where I will be ordering from... read more

My daughter, who is a college student and does not have a lot of money, ordered a birthday arrangement to be delivered to me on May 11. I arrived home at 3:30 to find a note that "we're sorry we missed you" and to call them. I called, and was told that the arrangement would be sent back out. I explicitly stated that it had to arrive before 6:00pm because I was leaving my house. I left my home at 6:15pm and had heard nothing and the arrangement was not delivered. I was called around 7:30pm and told that the arrangement would be delivered May 12 with a "little extra something because it was not delivered on my birthday." I thought that was very nice, and was happy that I was teleworking and would be home all day. May 12th. NO DELIVERY, NO PHONE CALL, Nothing! I called at 5:30pm and spoke to what I thought was the manager who only said a curt "sorry," asked me to hold for a bit and came back on to tell me that "what's her name" (she meant my daughter) would have to call to get her money back. Sorry Edible Arrangements... you totally bombed on this and I would never recommend your store in this area to any of my friends or family. read more

I read the ratings prior to making an order and still decided to order half-heartedly. I figured if I talked to the person taking my order in strict detail I should be fine. My girlfriend wanted some white chocolate strawberries so I decided to order her some along with the petite fruit basket. A "young girl" answered the phone and although very pleasant I could tell early in the call that this process would be an adventure. I told her the delivery would be to the Charles County Courthouse.. she had no idea where or what that was. I proceeded in making my order and told her specifically WHITE CHOCOLATE strawberries and the petite fruit arrangement. She then asked my gf's name and proceeded to spell it the way she wanted without asking me the spelling. I caught that error. And corrected her on the forced error. I had her verbally repeat my order in which she got correct. But little did I know she entered it in the system wrong and they delivered regular chocolates and instead of white chocolates. Mood killed. Kind gesture ruined. Never again. read more

please do not go to the edible arrangements in waldorf the customer service is so bad they charge my credit card and never delivered my items they are so ghetto i called on the phone and they promise that it would be delivered on valentine day no show no call will not pick up the phone bad customer service thank you for nothing ......................................................................................................................kevin gentry read more

HORRIBLE! The first time I ordered from them the did not send all my items and had an attitude when I called. So, I decided to give them another try and ordered my parents 2 baskets. I was called later on saying they did not have any FRUIT and my order would not be delivered that day. The next day it was sent out and my parents missed the delivery and was told that they would not resend it out but that my parents had to come pick it up after I paid 14.99 delivery fee. When I called them they were very nasty and rude and told me that the fruit I ordered was actually a summer fruit so they had to order it and that they usually don't sell it until after Memorial Day. Well that particular basket is on the website to order now and also the strawberries and the pineapples they use everyday are considered a summer fruit; so be prepared not to get your summer fruit edible arrangements on time!!!! read more